Panasonic KX-TVM50 Owner's manual

Thank you for purchasing a Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
Voice Processing System: Version 1.0
Voice Processing System
Model KX-TVM50/KX-TVM200
ACD Report Server
Model KX-NCV200
Programming Manual

2 Programming Manual
Introduction
About this Manual
This Programming Manual is designed to serve as an overall reference for programming the
Panasonic Voice Processing System using KX-TVM/NCV Maintenance Console. It explains how to
use KX-TVM/NCV Maintenance Console, and obtain the most out of system administration.
The Programming Manual is divided into the following sections:
Section 1, Programming Instructions
Describes how to install, start, and operate KX-TVM/NCV Maintenance Console.
Section 2, KX-TVM/NCV Maintenance Console Operating Instructions
Describes in detail each parameter that can be programmed using KX-TVM/NCV Maintenance
Console.
Glossary
An alphabetical listing of features, terms, and abbreviations, as well as their definitions.
Index
An alphabetical listing of features and terms, as well as the page numbers of related sections.
About the Other Manuals
The following manuals are available:
Installation Manual
The Voice Processing System Installation Manual provides instructions for installing the VPS
hardware, configuring the connected PBX for use with the VPS, and getting started with the KX-TVM/
NCV Maintenance Console software. Relevant sections from the Installation Manual are listed
throughout this manual for your reference.
Feature Manual
The Voice Processing System Feature Manual is an overall reference describing VPS features. It
explains what the VPS can do, and how to obtain the most of its many features. Sections from the
Feature Manual are listed throughout this manual for your reference.
Subscriber's Manual
The Voice Processing System Subscriber's Manual describes how subscribers can access
commonly used VPS features and functions with their extensions and mailboxes. Relevant sections
from the Subscriber's Manual are listed throughout this manual for your reference.
Note
• This manual may refer to products not available in your country/area.
• Model number suffixes are omitted throughout this manual.
• For KX-TD500, KX-TDA series PBXs, the term "trunk" used in this manual indicates a trunk
group.

Programming Manual 3
Trademarks
• Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation
in the United States and/or other countries.
• Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries
in the United States and other countries.
• All other trademarks identified herein are the property of their respective owners.
• Screen shots reprinted with permission from Microsoft Corporation.

4 Programming Manual
Table of Contents
1 Programming Instructions..................................................................... 7
1.1 Introduction ......................................................................................................................8
1.1.1 System Administration .......................................................................................................8
1.1.2 Password Security..............................................................................................................8
1.2 Installing and Starting KX-TVM/NCV Maintenance Console ........................................9
1.2.1 Installing KX-TVM/NCV Maintenance Console ..................................................................9
1.2.2 Starting KX-TVM/NCV Maintenance Console..................................................................12
1.3 File ...................................................................................................................................15
1.3.1 File—New.........................................................................................................................15
1.3.2 File—Open .......................................................................................................................15
1.3.3 File—Save........................................................................................................................15
1.3.4 File—Save As...................................................................................................................16
1.3.5 File—Exit..........................................................................................................................16
1.4 Connect...........................................................................................................................17
1.4.1 Connect—USB.................................................................................................................17
1.4.2 Connect—LAN (Optional for KX-TVM50).........................................................................17
1.4.3 Connect—Modem (optional) ............................................................................................17
1.4.4 Connect—Disconnect ......................................................................................................18
1.5 Edit ..................................................................................................................................19
1.5.1 Edit—Undo.......................................................................................................................19
1.5.2 Edit—Cut..........................................................................................................................19
1.5.3 Edit—Copy .......................................................................................................................19
1.5.4 Edit—Paste ......................................................................................................................19
1.5.5 Edit—Select All ................................................................................................................19
1.5.6 Edit—Delete .....................................................................................................................20
1.6 View .................................................................................................................................21
1.6.1 View—Tool Bar.................................................................................................................21
1.6.2 View—Status Bar .............................................................................................................21
1.6.3 View—Shortcut Bar..........................................................................................................21
1.6.4 View—Utility Bar ..............................................................................................................21
1.7 Go To ...............................................................................................................................22
1.7.1 Go To—Mailbox Settings..................................................................................................22
1.7.2 Go To—Class Of Service .................................................................................................22
1.7.3 Go To—PORT/TRUNK Service........................................................................................22
1.7.4 Go To—Service Settings ..................................................................................................22
1.7.5 Go To—System Parameters.............................................................................................22
1.7.6 Go To—H/W Settings .......................................................................................................23
1.7.7 Go To—Reports ...............................................................................................................23
1.7.8 Go To—System Security ..................................................................................................23
1.8 Utility ...............................................................................................................................24
1.8.1 Utility—Quick Setup .........................................................................................................24
1.8.2 Utility—System Back Up ..................................................................................................25
1.8.3 Utility—System Prompts Customisation...........................................................................26
1.8.4 Utility—Line Status...........................................................................................................28
1.8.5 Utility—System Trace .......................................................................................................28
1.8.6 Utility—System Maintenance ...........................................................................................29
1.8.7 Utility—System Initialise/Restart ......................................................................................30

Programming Manual 5
1.8.8 Utility—Diagnostic ........................................................................................................... 31
1.8.9 Utility—Programmer Code............................................................................................... 31
1.8.10 Utility—Commands..........................................................................................................31
1.8.11 Utility—Software Version ................................................................................................. 32
1.8.12 Utility—LAN Settings ....................................................................................................... 32
1.8.13 Utility—Default Parameters ............................................................................................. 33
1.8.14 Utility—Set Language......................................................................................................33
2 KX-TVM/NCV Maintenance Console Operating Instructions ............35
2.1 Mailbox Settings ............................................................................................................ 36
2.1.1 Mailbox Settings Screen.................................................................................................. 36
2.1.2 Default Mailbox Template ................................................................................................ 36
2.1.3 Mailbox Parameters.........................................................................................................38
2.1.4 Notification Parameters ................................................................................................... 44
2.1.5 External Message Delivery.............................................................................................. 49
2.1.6 Auto Forwarding .............................................................................................................. 50
2.1.7 Personal Distribution List .................................................................................................52
2.1.8 Personal Custom Service ................................................................................................ 53
2.1.9 Remote Call FWD to CO ................................................................................................. 55
2.1.10 Automatic Log-in.............................................................................................................. 56
2.1.11 E-mail Option................................................................................................................... 58
2.2 Class of Service.............................................................................................................60
2.2.1 Class of Service .............................................................................................................. 60
2.2.2 Personal Options ............................................................................................................. 64
2.3 Port/Trunk Service......................................................................................................... 69
2.3.1 Service Group ................................................................................................................. 70
2.4 Service Settings ............................................................................................................ 74
2.4.1 Caller ID/DID/PIN Call Routing........................................................................................ 75
2.4.2 Holiday Settings............................................................................................................... 77
2.4.3 Parameters ...................................................................................................................... 81
2.4.4 Custom Service ............................................................................................................... 89
2.5 System Parameters ....................................................................................................... 99
2.5.1 Mailbox Group ................................................................................................................. 99
2.5.2 Extension Group............................................................................................................ 102
2.5.3 System Caller Name Announcement ............................................................................ 104
2.5.4 Parameters .................................................................................................................... 106
2.6 Hardware (H/W) Settings............................................................................................. 138
2.6.1 Global Parameters......................................................................................................... 138
2.7 Reports......................................................................................................................... 147
2.7.1 Mailbox Information Report ........................................................................................... 148
2.7.2 Call Account Report ...................................................................................................... 151
2.7.3 Port Usage Report......................................................................................................... 152
2.7.4 HDD (Memory) Usage Report ....................................................................................... 153
2.7.5 Mailbox Usage Report................................................................................................... 154
2.7.6 Fax Call Report.............................................................................................................. 155
2.7.7 Call Handling Statistic Report........................................................................................ 156
2.7.8 Custom Service Report ................................................................................................. 158
2.7.9 Message Status Report................................................................................................. 159
2.7.10 Subscriber Setup Report ............................................................................................... 160
2.7.11 Security Information Report........................................................................................... 161
2.7.12 Hourly Statistics Report................................................................................................. 162

6 Programming Manual
2.7.13 E-mail Report .................................................................................................................163
2.8 System Security ...........................................................................................................164
2.8.1 Administrator ..................................................................................................................164
2.8.2 Subscriber ......................................................................................................................167
Glossary .................................................................................................... 169
Index .......................................................................................................... 181

Programming Manual 7
Section 1
Programming Instructions
This section describes how to install, start, and operate KX-
TVM/NCV Maintenance Console.

1.1 Introduction
8 Programming Manual
1.1 Introduction
1.1.1 System Administration
VPS programming can be performed by the System Administrator, System Manager, and Message
Manager. The type of programming performed by each is very different. While the System Manager
and Message Manager can use their telephones to program the PBX, the System Administrator must
use KX-TVM/NCV Maintenance Console and a PC.
VPS programming performed by the System Administrator is referred to as "system administration".
– System administration involves creating or changing VPS settings that control the manner
in which VPS performs, and is usually done before any other programming. (The system
manager can program some of these parameters with a telephone.)
– System administration can be performed by only one person at a time: a second person
attempting to program the VPS will be denied access to system administration.
1.1.2 Password Security
To maintain system security, a password is required to perform system programming. When KX-TVM/
NCV Maintenance Console is started for the first time, the Quick Setup needs to be set. Then, you
will be asked to set the system password before the setup. To avoid unauthorised access and possible
fraudulent dialling, do not disclose the password.
Warning to the Administrator regarding the system password
1. Please inform the customer of the importance of the password and the possible dangers if
it becomes known to others.
2. To avoid unauthorised access and possible fraudulent dialling, maintain the secrecy of the
password.
3. Please change the password periodically.
4. To prevent unauthorised access, we strongly recommend selecting a long and random
password.
5. If the system password is forgotten, you have to reset the VPS to its factory defaults and
reprogram it.

1.2 Installing and Starting KX-TVM/NCV Maintenance Console
Programming Manual 9
1.2 Installing and Starting KX-TVM/NCV
Maintenance Console
1.2.1 Installing KX-TVM/NCV Maintenance Console
System programming, diagnosis, and data upload/download can be performed with a PC using the
KX-TVM/NCV Maintenance Console software.
This section briefly describes how to install and start KX-TVM/NCV Maintenance Console on a PC
that is connected to the VPS via USB.
System Requirements
Required Operating System
• Microsoft Windows 98 SE, Windows Me, Windows 2000, or Windows XP
Minimum Hardware Requirements
• CPU: 133 MHz Intel Pentium microprocessor
• HDD: 300 MB of available hard disk space
• RAM: 64 MB of available RAM (128 MB recommended)
Software Installation
Note
• To install or uninstall the software on a PC running Windows 2000 Professional or Windows
XP Professional, you must be logged in as a user which is in either the "Administrators" or
"Power Users" group.
• When the VPS is first connected to the PC via USB, a wizard should appear and ask you to
select the appropriate USB driver. Browse for and select the KX-TVM USB driver, which is
copied to the local drive during installation.
Updating other Panasonic Drivers
CAUTION
Installing the USB driver may prevent the USB driver for KX-TDA series or PC Console/Phone
Software from functioning correctly. In this case, update the USB drivers as necessary from the
following folders on the included CD-ROM:
KX-TDA Series: CD-ROM Drive:\TDA_USB Driver\TDA_USB Driver
PC Console/Phone Software: CD-ROM Drive:\TDA_USB Driver\T7601_USB Driver
Note
• Before installing or uninstalling the driver, be sure to close any open applications.
1. Copy the KX-TVM/NCV Maintenance Console setup file to a local drive on
the PC. (Its icon is shown here, on the left.)
2. Double-click the setup file to run the installer.
3. Follow the on-screen instructions provided by the installation wizard.
4. Click Finish.
5. Click OK.
®®
®®

1.2 Installing and Starting KX-TVM/NCV Maintenance Console
10 Programming Manual
Windows 98SE
1. Connect the PC to the PBX with a USB cable.
The Add New Hardware Wizard will appear.
2. Click Next.
3. Select Search for the best driver for your device. [Recommended], then click Next.
4. Select Specify a location, then click Browse.
5. Specify the folder containing the USB driver, CD-ROM Drive:\USB driver\Win98, then click OK.
6. Click Next.
7. Click Next.
8. Click Finish.
Note
• If a dialogue box appears asking you to restart your PC, restart the PC.
Windows Me
1. Connect the PC to the PBX with a USB cable.
The Add New Hardware Wizard will appear.
2. Select Specify the location of the driver [Advanced], then click Next.
3. Select Search for the best driver for your device. [Recommended].
4. Select Specify a location, then click Browse.
5. Specify the folder containing the USB driver, CD-ROM Drive:\USB driver\WinMe, then click OK.
6. Click Next.
7. Click Next.
8. Click Finish.
Note
• If a dialogue box appears asking you to restart your PC, restart the PC.
Windows 2000
1. Connect the PC to the PBX with a USB cable.
The Found New Hardware Wizard will appear.
2. Click Next.
3. Select Search for a suitable driver for my device. [Recommended], then click Next.
4. Select Specify a location, then click Next.
5. Click Browse, and specify the folder containing the USB driver, CD-ROM Drive:\USB
driver\Win2000, then click Open.
6. Click OK.
7. Click Next.
8. Click Finish.
Windows XP
1. Connect the PC to the PBX with a USB cable.
The Found New Hardware Wizard will appear.
2. Select Install from a list or specific location [Advanced], then click Next.

1.2 Installing and Starting KX-TVM/NCV Maintenance Console
Programming Manual 11
3. Select Search for the best driver in these locations.
4. Select Include this location in the search:, then click Browse.
5. Specify the folder containing the USB driver, CD-ROM Drive:\USB driver\WinXP, then click OK.
6. Click Next.
7. Click Continue Anyway.
8. Click Finish.

1.2 Installing and Starting KX-TVM/NCV Maintenance Console
12 Programming Manual
1.2.2 Starting KX-TVM/NCV Maintenance Console
Note
• The screenshots shown here are for reference only, and may differ from the screens
displayed on your PC.
• KX-TVM/NCV Maintenance Console uses English as the default language. See step 4 to
change the language.
1. Click the KX-TVM/NCV Maintenance Console
shortcut icon. Its icon is shown here, on the left.
2. Select the appropriate VPS model.
3. The Set Default Parameters window is displayed the
first time you start KX-TVM/NCV Maintenance
Console. Select the TVM/NCV Type, PBX Type, and
Integration Mode. Change the default parameters
listed in the window if necessary, then click OK.
Note
• If you have already used KX-TVM/NCV
Maintenance Console to change the
Programmer Code, the Enter Programmer
Code dialogue box is displayed. Enter the
previously set Programmer Code and click
OK.
4. The main window is displayed.
Note
• You can change the display language by
clicking Utility→Set Language..., then
selecting the desired language and clicking
OK.
• To confirm or change the parameters in the
Set Default Parameters window after
changing the display language, click Utility
→Default Parameters→Set Default.

1.2 Installing and Starting KX-TVM/NCV Maintenance Console
Programming Manual 13
Note
• If starting KX-TVM/NCV Maintenance Console for the first time, use the Quick Setup utility
to set the administrator's password and other basic parameters (see 1.8.1 Utility—Quick
Setup).
• Software features, design, and system requirements are subject to change.
Program Mode
When KX-TVM/NCV Maintenance Console is started, you can choose to program the VPS in either
Batch mode or Interactive mode.
a) Batch mode
Batch mode allows you to create new system data files and make modifications to system data
5. Click Connect →USB from the menu bar, or click
Connect on the shortcut bar, select USB in the
Connection Mode dialogue box and click Next.
Note
• To connect to the VPS via USB, the KX-
TVM USB driver must be installed on the
PC, as explained above in "Installing KX-
TVM/NCV Maintenance Console".
6. Select the VPS as the desired USB device, enter the
administrator password (default: 1234), then click
Next.
7. Click Finish when the message Connected! is
displayed.
8. You may now begin programming the VPS. To
choose the area you would like to begin
programming, click the desired icon in the Shortcuts
menu.

1.2 Installing and Starting KX-TVM/NCV Maintenance Console
14 Programming Manual
files saved on your PC without being connected to the VPS. Later, when you connect to the VPS,
the system data stored in the PC can be uploaded to the VPS.
When you create a new system data file or open an existing data file stored in the PC, KX-TVM/
NCV Maintenance Console enters Batch mode (see "1.3 File").
b) Interactive mode
Interactive mode allows you to directly modify the system data and settings saved in the VPS's
memory from a PC that is connected to the VPS. This mode displays the system data that is
currently being used by the VPS. Data can be modified and results displayed in real time. To
enter Interactive mode, select an option from the Connect menu (see "1.4 Connect").
Standard Buttons
There are several standard buttons that are displayed on many screens within KX-TVM/NCV
Maintenance Console.
The standard buttons are as follows:
Button Function
OK Accepts the settings that were made in the current screen and
closes the screen.
Apply Accepts the settings that were made in the current screen and
leaves the screen open.
Cancel Ignores any changes made in the current screen and returns to
the previous screen.
Help Displays the relevant help topic for the current screen.

1.3 File
Programming Manual 15
1.3 File
The File menu allows you to create, open or save a data file. If "New" or "Open" are selected, KX-
TVM/NCV Maintenance Console automatically enters Batch mode.
1.3.1 File—New
Creates a new system data file, and puts KX-TVM/NCV Maintenance Console in Batch mode. All
settings are in their initial or default state. To upload the file created here to the VPS, see "1.8.2
Utility—System Back Up".
Note
• Since selecting this option creates a new system data file, uploading this new file to the VPS
as is will overwrite any settings that are saved in the VPS's memory. Use with care.
To create a new system data file
1. From the File menu, select New.
1.3.2 File—Open
Opens a system data file saved on the PC, and puts KX-TVM/NCV Maintenance Console in Batch
mode.
Using the data without converting may result in certain data being loaded to an incorrect destination,
and is not recommended.
System data files for unsupported VPS models cannot be opened. Only files saved with KX-TVM/
NCV Maintenance Console can be opened.
To upload the file modified here to the VPS, see "1.8.2 Utility—System Back Up".
To open a system data file
1. From the File menu, select Open.
The Open dialogue box will be displayed.
2. Navigate to the folder containing the system data file you want to open.
3. Select the file.
4. Click Open.
a) Click Yes to convert the data for use with the current version of KX-TVM/NCV Maintenance
Console.
Enter a name for the new converted system data file.
b) Click No to open the file without converting it (not recommended).
1.3.3 File—Save
Overwrites the previously saved system data file with the system data currently being modified.
To upload a file saved here to the VPS, see "1.8.2 Utility—System Back Up".

1.3 File
16 Programming Manual
To save a system data file
• From the File menu, select Save.
If the data has never been saved, the Save dialogue box will be displayed. For more details, see
"1.3.4 File—Save As".
1.3.4 File—Save As
Saves the system data file being modified with the name chosen by the user.
To upload a file saved here to the VPS, see "1.8.2 Utility—System Back Up".
To save a system data file with a new name
1. From the File menu, select Save As.
2. Navigate to the folder in which you want to save the file.
3. Enter a file name, or select a file to overwrite.
4. Click Save.
If choosing to overwrite another file, a warning message will be displayed.
a) Click Yes to overwrite.
b) Click No to return to the previous screen.
1.3.5 File—Exit
Closes KX-TVM/NCV Maintenance Console.
To exit KX-TVM/NCV Maintenance Console
• From the File menu, select Exit.
If the system data file being modified has not been saved, a warning message will be displayed,
giving you the option to save the file.
a) Click Yes to save the file and exit KX-TVM/NCV Maintenance Console.
b) Click No to discard the changes and exit KX-TVM/NCV Maintenance Console.

1.4 Connect
Programming Manual 17
1.4 Connect
The Connect menu allows you to directly program the VPS in Interactive mode. When connecting,
you are required to enter the password corresponding to the administrator password entered when
starting KX-TVM/NCV Maintenance Console.
1.4.1 Connect—USB
Connects to the VPS through the USB port on the VPS.
To connect using USB
1. From the Connect menu, select USB.
2. Enter the administrator password used to log on to KX-TVM/NCV Maintenance Console.
3. Click Next, and Finish when the connection is completed.
1.4.2 Connect—LAN (Optional for KX-TVM50)
Connects to the VPS through the LAN port of the VPS.
Note
• Before you connect to the VPS via LAN, you must first assign an IP address to the VPS. See
"1.8.12 Utility—LAN Settings" to assign an IP address.
To connect using a LAN
1. From the Connect menu, select LAN (TCP/IP).
2. Enter the administrator password used to log on to KX-TVM/NCV Maintenance Console and IP
Address.
3. Click Next, and Finish when the connection is completed.
1.4.3 Connect—Modem (optional)
Connects to the VPS through the modem.
Note
• To access the VPS remotely using this feature, a remote modem card must be installed. For
more details, see "2.7.5 Modem Card (KX-TVM296)" in Installation Manual.
• To connect to the VPS using a PC with an external modem, you need to upgrade the KX-
TVM/NCV Maintenance Console software on the PC connected to the VPS.
The following settings must be entered to match the settings of the modem and/or PC.
Setting Values Description
Phone No. – Enter the phone number to dial into the VPS.
Port No. – Specify the number of ports.

1.4 Connect
18 Programming Manual
To connect using a modem
1. From the Connect menu, select Dial-up (Modem).
2. Enter the administrator password and the settings as required.
3. Click Next, and Finish when the connection is completed.
1.4.4 Connect—Disconnect
Closes the connection between KX-TVM/NCV Maintenance Console and the VPS.
To disconnect
1. From the Connect menu, select Disconnect.
2. Click Yes.
Password – Enter the password used to log on to KX-
TVM/NCV Maintenance Console.
Setting Values Description

1.5 Edit
Programming Manual 19
1.5 Edit
The Edit menu allows you to easily edit data in KX-TVM/NCV Maintenance Console.
1.5.1 Edit—Undo
Returns the last changed setting to its previous value.
To undo
• From the Edit menu, select Undo.
1.5.2 Edit—Cut
Cuts the selection and places it in the clipboard.
To cut
• Select an area of text.
• From the Edit menu, select Cut.
1.5.3 Edit—Copy
Copies the selection and places it in the clipboard.
To copy
• Select an area of text.
• From the Edit menu, select Copy.
1.5.4 Edit—Paste
Inserts the contents of the clipboard.
To paste
• Place the cursor in the desired location.
• From the Edit menu, select Paste.
1.5.5 Edit—Select All
Selects the entire document.
To select all
• From the Edit menu, select Select All.

1.5 Edit
20 Programming Manual
1.5.6 Edit—Delete
Deletes selected items.
To delete
• Select an item to be highlighted.
• From the Edit menu, select Delete.