Panasonic KX-HNC800E User manual

Installation Guide
Home Network System
Full HD Camera
Model No. KX-HNC800E
Thank you for purchasing a Panasonic product.
This document explains how to configure the camera and access it
using a mobile device. These steps must be followed before you can
use the camera. For details about how to use the camera, refer to the
User’s Guide (page 33).
Please read this document before using the unit and save it for future
reference.
For dedicated help, support, or advice, available to help you Monday -
Friday, 09:00 - 23:00. For U.K., please contact us on 0330 3331112 and
for Ireland 01 4475228.
In order to use this device, download the latest version of the [Home
Network] app.
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Introduction
Accessory information ...............3
General information ...................6
Important Information
Graphical symbols for use on
equipment and their
descriptions ...............................7
About this system ......................8
For your safety ...........................8
Important safety instructions ....10
Security cautions .....................10
For best performance ..............12
Other information .....................13
Setup
Part names and functions ........15
LED indicator ...........................16
Connections .............................17
Setup overview ........................19
Downloading the [Home Network]
app ...........................................20
Setting up the camera (initial
setup) .......................................21
Registering additional mobile
devices to the camera .............25
Registering the camera to your
hub ...........................................26
Resetting the camera ..............27
Appendix
Information about wireless
communication ........................28
Information about sensor
features ....................................29
Information about night vision
mode ........................................31
Wall mounting ..........................31
Adjusting the angle ..................31
Removing the stand .................32
Accessing the User’s Guide ....33
Specifications ..........................34
Open source software notice ...35
Software information ................36
Conditions of guarantee ..........37
2
Table of Contents
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Accessory information
Supplied accessories
AC adaptor
Part number: PNWYAC800E00
Other information
RDesign and specifications are subject to change without notice.
RThe illustrations in these instructions may vary slightly from the actual
product.
Trademarks
RmicroSDXC Logo is a trademark of SD-3C, LLC.
RiPhone and iPad are trademarks of Apple Inc., registered in the U.S.
and other countries.
RAndroid and Google Play are registered trademarks or trademarks of
Google Inc.
RMicrosoft, Windows, and Internet Explorer are either registered
trademarks or trademarks of Microsoft Corporation in the United
States and/or other countries.
RWi-Fi, WPA, and WPA2 are registered trademarks or trademarks of
Wi-Fi Alliance.
RAll other trademarks identified herein are the property of their
respective owners.
Notice
RThe camera supports microSD, microSDHC, and microSDXC memory
cards. In this document, the term “microSD card” is used as a generic
term for any of the supported cards.
Helpline Tel. No.: U.K. 0330 3331112 Ireland 01 4475228 3
Introduction
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Integration with the Panasonic Home Network System
Although you can use the camera by itself, it can also be integrated into
the Panasonic Home Network System.
What is the Panasonic Home Network System?
The Panasonic Home Network System is a wireless system that uses
DECT technology to create a powerful network of devices, including
motion sensors, window/door sensors, smart plugs, etc., and allows you
to control them all with an easy-to-use app.
What are some example uses?
– Use the system’s sensors to trigger camera recording
Camera images can be recorded automatically when a door is
opened, when motion is detected, etc.
– Use the camera’s motion sensor to trigger the alarm system
You can receive a phone call and notification when the camera’s
motion sensor detects motion.
What do I need to get started?
Your HD camera (up to 16) and a KX-HNB600 hub. The hub joins all
system devices together using DECT technology, connects to your
home network via your wireless router, and can also connect to your
landline.
What other devices are available?
– Activity detection sensors, such as motion sensors and window/door
sensors
– Smart plugs, which can turn electric devices on when triggered by a
sensor or according to a schedule
– and more!
KX-HNB600KX-HNB600
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Introduction
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For information about the latest devices and bundles, visit the website
below.
www.panasonic.co.uk/SmartHome
Note:
RDevice availability and appearance may vary by region.
Sales and support information
Customer Communications Centre
RFor customers within the U.K.: 0330 3331112
RFor customers within Ireland: 01 4475228
RFor further support on your product, please visit our website:
www.panasonic.co.uk
Direct Sales at Panasonic U.K.
ROrder accessory and consumable items for your product with ease
and confidence by phoning our Customer Communications Centre
Monday - Friday 9:00am - 5:00pm (Excluding public holidays).
RGo on line through our Internet Accessory ordering application at
www.pas-europe.com
RMost major credit and debit cards accepted.
RAll enquiries transactions and distribution facilities are provided
directly by Panasonic U.K.
Helpline Tel. No.: U.K. 0330 3331112 Ireland 01 4475228 5
Introduction
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General information
Declaration of Conformity:
RPanasonic Corporation declares that the radio equipment type
(KX-HNC800) is in compliance with Directive 2014/53/EU. The full text
of the EU declaration of conformity is available at the following internet
address:
http://www.ptc.panasonic.eu/doc
Contact to Authorised Representative:
Panasonic Testing Centre
Panasonic Marketing Europe GmbH
Winsbergring 15, 22525 Hamburg, Germany
Ecodesign information
Ecodesign information under EU Regulation (EC) No. 1275/2008
amended by (EU) Regulation No. 801/2013. From 1 January 2015.
Please visit here: http://www.ptc.panasonic.eu/erp
Click [Downloads]
a Energy related products information (Public)
Power consumption in networked standby and guidance are mentioned
in the web site above.
For your future reference
We recommend keeping a record of the following information to assist
with any repair under warranty.
Serial No. Date of purchase
(found on the rear of the unit)
Name and address of dealer
Attach your purchase receipt here.
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Introduction
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Graphical symbols for use on equipment
and their descriptions
Symbol Explanation Symbol Explanation
Alternating current
(A.C.)
Class P equipment
(equipment in which
protection against
electric shock relies on
Double Insulation or
Reinforced Insulation)
Direct current (D.C.) “ON” (power)
Protective earth “OFF” (power)
Protective bonding
earth
Stand-by (power)
Functional earth “ON”/“OFF” (power;
push-push)
For indoor use only Caution, risk of electric
shock
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Important Information
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About this system
RThis system is an auxiliary
system; it is not designed to
provide complete protection
from property loss. Panasonic
will not be held responsible in
the event that property loss
occurs while this system is in
operation.
RThis product should not be used
as substitute for a medical or
caregiver’s supervision. It is the
caregiver’s responsibility to stay
close enough to handle any
eventuality.
RThe system’s wireless features
are subject to interference,
therefore functionality in all
situations cannot be
guaranteed. Panasonic will not
be held responsible for injury or
damage to property that occurs
in the event of wireless
communication error or failure.
For your safety
To prevent severe injury and loss
of life/property, read this section
carefully before using the product
to ensure proper and safe
operation of your product.
WARNING
Power connection
RUse only the power source
marked on the product.
RDo not overload power outlets
and extension cords. This can
result in the risk of fire or
electric shock.
RCompletely insert the AC
adaptor/power plug into the
power outlet. Failure to do so
may cause electric shock and/
or excessive heat resulting in a
fire.
RRegularly remove any dust, etc.
from the AC adaptor/power plug
by pulling it from the power
outlet, then wiping with a dry
cloth. Accumulated dust may
cause an insulation defect from
moisture, etc. resulting in a fire.
RUnplug the product from power
outlets if it emits smoke, an
abnormal smell, or makes an
unusual noise. These
conditions can cause fire or
electric shock. Wait for the
product to stop emitting smoke,
then visit the following web
page and contact Panasonic for
support.
www.panasonic.co.uk
RUnplug from power outlets and
never touch the inside of the
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Important Information
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product if its casing has been
broken open. Danger of electric
shock exists.
RNever touch the plug with wet
hands. Danger of electric shock
exists.
RDo not connect non-specified
devices.
Installation
RDo not use this product
outdoors.
RTo prevent the risk of fire or
electrical shock, do not expose
the product to rain or any type
of moisture.
RDo not place or use this product
near automatically controlled
devices such as automatic
doors and fire alarms. Radio
waves emitted from this product
may cause such devices to
malfunction resulting in an
accident.
RDo not allow the AC adaptor
cord to be excessively pulled,
bent or placed under heavy
objects.
RKeep small parts, such as
microSD cards, out of the reach
of children. There is a risk of
swallowing. In the event they
are swallowed, seek medical
advice immediately.
Operating safeguards
RUnplug the product from power
outlets before cleaning. Do not
use liquid or aerosol cleaners.
RDo not disassemble the product.
RNever put metal objects inside
the product. If metal objects
enter the product, turn off the
circuit breaker and contact an
authorised service centre.
Medical
RConsult the manufacturer of any
personal medical devices, such
as pacemakers or hearing aids,
to determine if they are
adequately shielded from
external RF (radio frequency)
energy. Wireless
communication features
operate between the
frequencies listed below, with a
peak transmission power of
100 mW.
2.412 GHz – 2.472 GHz
5.180 GHz – 5.320 GHz
5.500 GHz – 5.700 GHz
5.745 GHz – 5.825 GHz
RDo not use the product in health
care facilities if any regulations
posted in the area instruct you
not to do so. Hospitals or health
care facilities may be using
equipment that could be
sensitive to external RF energy.
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Important Information
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CAUTION
Installation and location
RNever install wiring during a
lightning storm.
RThe AC adaptor is used as the
main disconnect device. Ensure
that the AC outlet is installed
near the product and is easily
accessible.
RTo avoid the risk of
strangulation, keep the product
and the AC adaptor cord at
least 1 m from a child’s crib and
out of the reach of small
children.
RMount the product on the stable
location where the camera can
be adequately supported when
installing.
RDo not mount the product on
soft material. It may fall down,
break or cause injury.
RDo not mount the product on
the following materials: gypsum
board, ALC (autoclaved
lightweight cellular concrete),
concrete block, plywood less
than 25 mm thick, etc.
Preventing accidents and
injuries
RDo not put your ear(s) near the
speaker, as loud sounds
emitted from the speaker may
cause hearing impairment.
Important safety
instructions
When using your product, basic
safety precautions should always
be followed to reduce the risk of
fire, electric shock, and injury to
persons, including the following:
1. Do not use this product near
water for example, near a
bathtub, washbowl, kitchen
sink, or laundry tub, in a wet
basement or near a swimming
pool.
2. Use only the power cord
indicated in this document.
SAVE THESE INSTRUCTIONS
Security cautions
Take appropriate measures to
avoid the following security
breaches when using this product.
– Leaks of private information
– Unauthorised use of this product
– Unauthorised interference or
suspension of the use of this
product
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Important Information
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Take the following measures to
avoid security breaches:
RConfigure the wireless router
that connects your mobile
device to this product to use
encryption for all wireless
communication.
RYou may be vulnerable to
security breaches if the unit is
used with the login password,
disarm code, or PIN code, or
other settings at their default
values. Configure your own
values for these settings.
RDo not use passwords that
could be easily guessed by a
third party. If you keep a record
of your passwords, protect that
record. Change passwords
regularly.
RIf you lose your mobile device,
change the password used to
access this product.
RIf you enable the product’s auto
login feature, enable the screen
lock or similar security feature
on your mobile device.
RTake care when performing
important security related
operations, such as deleting
unit IDs.
RTo prevent disclosure of
personal information, enable
the screen lock or similar
security feature on your mobile
device.
RWhen submitting the product for
repair, make a note of any
important information stored in
the product, as this information
may be erased or changed as
part of the repair process.
RBefore handing the product
over to a third party for repair or
other purposes, perform a
factory data reset to erase any
data stored in the product and
remove the microSD card. Use
only trusted repair services
authorised by Panasonic.
RBefore disposing of the product,
perform a factory data reset to
erase any data stored in the
product. Remove and erase the
microSD card.
RIf your mobile device will no
longer be used with the product,
delete your mobile device’s
registration from the product
and delete the corresponding
app from your mobile device.
RIf this product experiences a
power outage, its date and time
setting may become incorrect.
Confirm the date and time
setting and correct it if
necessary.
Additionally, note the following.
RCommunications may be
interrupted depending on
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Important Information
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network conditions and wireless
signal quality.
RThis product may be used in
ways that violate the privacy or
publicity rights of others. You
are responsible for the ways in
which this product is used.
For best
performance
Product location/avoiding noise
This product uses radio waves to
communicate with a wireless
router.
RFor maximum coverage and
noise-free communications,
place this product:
– at a convenient, central
location with no obstructions
between this product and the
wireless router.
– away from electronic
appliances such as TVs,
radios, personal computers,
wireless devices, or other
phones.
– facing away from radio
frequency transmitters, such
as external antennas of
mobile phone cell stations.
(Avoid putting this product on
a bay window or near a
window.)
RCoverage and transmission
quality depends on the local
environmental conditions.
RIf the transmission quality is not
satisfactory, move this product
to another location.
Environment
RKeep the product away from
electrical noise generating
devices, such as fluorescent
lamps and motors.
RThe product should be kept free
from excessive smoke, dust,
high temperature, and vibration.
RDo not expose this product to
direct sunlight or other forms of
powerful light such as halogen
lights for long periods of time.
(This may damage the image
sensor.)
RDo not place heavy objects on
top of the product.
RWhen you leave the product
unused for a long period of
time, unplug the product from
the power outlet.
RThe product should be kept
away from heat sources such
as heating devices, cooking
appliances, etc. It should not be
placed in rooms where the
temperature is less than 0 °C or
greater than 40 °C. Damp
basements should also be
avoided.
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Important Information
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RThe maximum communication
range may be shortened when
the product is used in the
following places: Near
obstacles such as hills, tunnels,
underground, near metal
objects such as wire fences, etc.
ROperating the product near
electrical appliances may cause
interference. Move away from
the electrical appliances.
Other information
Routine care
RWipe the outer surface of the
product with a soft moist cloth.
RDo not use benzine, thinner, or
any abrasive powder.
Camera image quality
RCamera images may have the
following characteristics.
– Colours in images may differ
from the actual colours.
– Faces or objects may appear
dark when there is light
behind the subject (i.e.,
backlighting).
– Image quality may be
reduced in dark locations.
– Images may appear hazy
when there are outdoor lights
in use.
Protecting your recordings
RDo not remove the microSD
card or disconnect the product’s
AC adaptor while reading or
writing data to the microSD
card. Data on the card could
become corrupted.
RIf a microSD card malfunctions
or is exposed to
electromagnetic waves or static
electricity, data on the card
could become corrupted or
erased. Therefore, we
recommend backing up
important data to a computer or
other device.
Disposal of Old Equipment
(Only for European Union and
countries with recycling
systems)
This symbol on the products,
packaging, and/or accompanying
documents means that used
electrical and electronic products
must not be mixed with general
household waste.
For proper treatment, recovery
and recycling of old products,
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Important Information
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please take them to applicable
collection points in accordance
with your national legislation.
By disposing of them correctly,
you will help to save valuable
resources and prevent any
potential negative effects on
human health and the
environment. For more information
about collection and recycling,
please contact your local
municipality.
Penalties may be applicable for
incorrect disposal of this waste, in
accordance with national
legislation.
For business users in the
European Union
If you wish to discard electrical
and electronic equipment, please
contact your dealer or supplier for
further information.
Information on Disposal in
other Countries outside the
European Union
This symbol is only valid in the
European Union. If you wish to
discard these items, please
contact your local authorities or
dealer and ask for the correct
method of disposal.
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Important Information
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Part names and functions
A
B
C
D
L
F
H
I
G
E
K
J
ABrightness sensor
Allows the camera to switch automatically
to night vision mode in low-light conditions.
BLens
CPrivacy shutter
Prevents others from monitoring live
camera images or sound when the shutter
is closed.
DMicrophone
ELED indicator
FmicroSD card slot
GStand
HMSETUPN
Used when performing initial setup.
ISpeaker
Jmicro-USB connector
Used to connect the AC adaptor to the
camera.
KReset button
Used to reset the camera’s settings.
(page 27)
LTemperature sensor
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Setup
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LED indicator
You can use the LED indicator to confirm the camera’s status.
Indicator Status
Off No power, or LED indicator is turned off*1
Blue, lit Normal operation, connected to wireless
router*1, privacy shutter is open
White, lit Normal operation, connected to wireless
router*1, privacy shutter is closed
White, blinking quickly Camera is searching for wireless router
Green, lit Initial setup required
Green, blinking slowly Initial setup is in progress with mobile device
connected
Green, blinking Initial setup is starting
Red, lit Motion detected*1, or camera is starting up
Red, blinking slowly Live images are being viewed or recorded, or
camera is starting up
Red, blinking Device malfunction
*1 You can configure the camera so that its LED indicator does not light
during normal operation or when motion is detected. For more
information, refer to the User’s Guide (page 33).
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Setup
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Connections
1Insert the AC adaptor plug
(A) firmly into the camera’s
micro-USB connector.
2Connect the AC adaptor (B)
to the power outlet.
3Insert a microSD card
(user-supplied; C) into the
camera’s microSD card slot.
(This is not necessary if you
do not want to record camera
images.)
BCA
Note:
RUse only the supplied AC adaptor S006AKB0500100.
RTo remove the microSD card, push in the microSD card and then
remove it.
Note about power connections
AC adaptor connection
RThe AC adaptor must remain connected at all times. (It is normal for
the adaptor to feel warm during use.)
RThe AC adaptor should be connected to a vertically oriented or
floor-mounted AC outlet. Do not connect the AC adaptor to a
horizontally oriented AC outlet that faces the floor, such as an AC
outlet installed on a ceiling or under a table, as the weight of the
adaptor may cause the adaptor to become disconnected.
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Setup
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Power failure
RThe camera will not work during a power failure.
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Setup
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Setup overview
After you have connected your camera, here is what you will need to do
in order to access it from your mobile device. Each procedure is
explained in this chapter.
Using the camera by itself
(no integration with a Home
Network System)
Integrating the camera with a
Home Network System
(registering to a KX-HNB600
hub)
1Download (page 20)
Download the [Home
Network] app to your mobile
device.
2Set up the camera
(page 21)
Use the [Home Network] app
to configure the camera to
connect to your wireless
router, and then register your
mobile device to the camera.
3(Optional)
Register additional mobile
devices (page 25)
You can register additional
mobile devices to the camera,
for a total of 8.
1Download (page 20)
Download the [Home
Network] app to your mobile
device.
2Set up the hub
Refer to the System Setup
Guide included with your hub.
3Register camera to hub
(page 26)
Use the [Home Network] app
to register the camera and
configure it to connect to your
wireless router.
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Setup
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Downloading the
[Home Network]
app
Download information is available
at the web page listed below.
www.panasonic.net/pcc/support/
tel/homenetwork/
Using your device’s app store
iPhone, iPad users
Search for “Panasonic Home
Network System”. iPad users
should search in the “iPhone only”
category.
Android™ device users
Search for “Panasonic Home
Network System”.
Compatible mobile devices
–iPhone 4 and later, iPad (iOS
6.0 and later)
– Android smartphones and
tablets (Android 4.0 and later)
Note:
RThe [Home Network] app may
not function properly depending
on the operating environment,
such as the model of your
mobile device, peripherals
connected to your mobile
device, and the apps installed
on your mobile device.
RThe following Android devices
are not compatible with the
[Home Network] app.
– Android devices that are not
supported by Google Play™
– Android devices with limited
hardware features (Bluetooth,
Wi-Fi®, and microphone
support are required.)
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Setup
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