Panasonic KX-TVP100 User manual

Voice Processing System
MODEL
KX-TVP100 / KX-TVP100B
Please read this manual before connecting
the Voice Processing System.
Panasonic
TVP100
VOICE PROCESSING SYSTEM

Precaution
WARNING
THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QULIFIED
SERVICE PERSONNEL.
WHEN A FAILURE OCCURS WHICH RESULTS IN THE INTERNAL PARTS
BECOMING ACCESSIBLE, DISCONNECT THE POWER SUPPLY CORD
IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER.
DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING
THE POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND
RECONNECT THE POWER FIRST.
THIS UNIT IS EQUIPPED WITH AN EARTHING CONTACT PLUG. FOR
SAFETY REASONS THIS PLUG MUST ONLY BE CONNECTED TO AN
EARTHING CONACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING
TO REGULATIONS.
THE POWER CORD/MAINS PLUG IS USED AS THE DISCONNECT DEVICE.
THE POWER SOCKET WALL OUTLET SHOULD BE LOCATED NEAR THIS
EQUIPMENT AND BE EASILY ACCESSIBLE.
NOTE • This Installation Manual does not show complete model numbers that indicate
the country where your models should be used. The model number of your unit
is found on the label affixed to the unit.
MODEL NO. – – – – – – – –
(label)

i
Attention
• Keep the unit away from heating appliances and electrical noise generating devices
such as fluorescent lamps, motors and television. These noise sources can interfere
with the performance of the Voice Processing System.
• This unit should be kept free of dust, moisture, high temperature (more than 40˚C /
104˚F) and vibration, and should not be exposed to direct sunlight.
• Never attempt to insert wires, pins, etc. into the vents or other holes of this unit.
• If there is any trouble, disconnect the unit from the telephone line. Plug the
telephone directly into the telephone line. If the telephone operates properly, do not
reconnect the unit to the line until the trouble has been repaired by an authorized
Panasonic Factory Service Center. If the telephone does not operate properly,
chances are that the trouble is in the telephone system, and not in the unit.
• Do not use benzine, thinner, or the like, or any abrasive powder to clean the
cabinet. Wipe it with a soft cloth.
• Do not drop this unit to avoid the damage to the hard disk.
WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE
THIS PRODUCT TO RAIN OR ANY TYPE OF MOISTURE.
The serial number of this product may be found on the label affixed to the bottom
of the unit. You should note the serial number of this unit in the space provided
and retain this book as a permanent record of your purchase to aid in identification
in the event of theft.
MODEL NO.:
SERIAL NO.:

ii
Attention
DATE OF PURCHASE
NAME OF DEALER
DEALER’S ADDRESS
For your future reference
When you ship the product
Carefully pack and send it prepaid, adequately insured and preferably in the original
carton. Attach a postage-paid letter, detailing the symptom, to the outside of the
carton. DO NOT send the product to the Executive or Regional Sales offices. They
are NOT equipped to make repairs.
Product service
Panasonic Servicenters for this product are listed in the servicenter directory. Consult
your authorized Panasonic dealer for detailed instructions.

iii
Important Safety Instructions
When using your telephone equipment, basic safety precautions should
always be followed to reduce the risk of fire, electric shock and injury to
persons, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlets before cleaning. Do not
use liquid cleaners or aerosol cleaners. Use a damp cloth for
cleaning.
4. Do not use this product near water, for example, near a bath tub,
wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a
swimming pool.
5. Do not place this product on an unstable cart, stand, or table. The
product may fall, causing serious damage to the product.
6. Slots and openings in the back and bottom of the cabinet are provided
for ventilation, to protect it from overheating. These openings must
not be blocked or covered. The openings should never be blocked by
placing the product on the bed, sofa, rug, or other similar surface.
This product should never be placed near or over a radiator or heat
register. This product should not be placed in a built-in installation
unless proper ventilation is provided.
7. This product should be operated only from the type of power source
indicated on the marking label. If you are not sure of the type of
power supply to your home, consult your dealer or local power
company.
8. This product is equipped with a three wire grounding type plug, a
plug having a third (grounding) pin. This plug will only fit into a
grounding type power outlet. This is a safety feature. If you are
unable to insert the plug into the outlet, contact your electrician to
replace your obsolete outlet. Do not defeat the safety purpose of the
grounding type plug.
9. Do not allow anything to rest on the power cord. Do not locate this
product where the cord will be abused by people walking on it.

iv
Important Safety Instructions
10.Do not overload wall outlets and extension cords as this can result in
the risk of fire or electric shock.
11. Never push objects of any kind into this product through cabinet slots
as they may touch dangerous voltage points or short out parts that
could result in a risk of fire or electric shock. Never spill liquid of
any kind on the product.
12.To reduce the risk of electric shock, do not disassemble this product,
but take it to a qualified serviceman when some service or repair
work is required. Opening or removing covers may expose you to
dangerous voltages or other risks. Incorrect reassembly can cause
electric shock when the appliance is subsequently used.
13.Unplug this product from the wall outlet and refer servicing to
qualified service personnel under the following conditions:
A.When the power supply cord or plug is damaged or frayed.
B.If liquid has been spilled into the product.
C.If the product has been exposed to rain or water.
D.If the product does not operate normally by following the
operating instructions. Adjust only those controls, that are
covered by the operating instructions because improper
adjustment of other controls may result in damage and will often
require extensive work by a qualified technician to restore the
product to normal operation.
E.If the product has been dropped or the cabinet has been damaged.
F. If the product exhibits a distinct change in performance.
14.Avoid using a telephone (other than a cordless type) during an
electrical storm. There may be a remote risk of electric shock from
lightning.
15.Do not use the telephone to report a gas leak in the vicinity of the
leak.
SAVE THESE INSTRUCTIONS

v
How To Use This Manual
This manual consists of 7 chapters as follows:
— Chapter 1 Overview — explains the outline of the Voice
Processing System (VPS).
— Chapter 2 System Installation — explains the basic
system installation and wiring instructions, as well as how to
install the optional cards.
— Chapter 3 Detailed Feature and Service Descriptions
— explains all features and services in alphabetical order.
It also provides information about the programming required,
conditions and related features.
— Chapter 4 System Administrator’s Guide — explains
terminal based programming through the System
Administrator Interface.
— Chapter 5 System Manager’s Guide — explains
telephone based programming through the System Manager
Mailbox.
— Chapter 6 Message Manager’s Guide — explains
message management, recording system prompts and
company greetings through the Message Manager Mailbox.
— Chapter 7 Maintenance — explains Utility Commands,
System Usage Reports, Initializing the System and
Troubleshooting Guide.
— Specifications
— Index
— Worksheets

vi
Terms to Know
There are terms used throughout this manual.
— System Administrator The person in charge of system setup tasks such as setting
system parameters and running reports using a data terminal.
— System Manager The person in charge of daily management of system, such as
creating and deleting mailboxes, changing system parameters,
using touch-tone telephone.
— Message Manager The person in charge of recording prompts used on system-
wide basis.
The Message Manager is also responsible for answering
operator-seeking calls and handling messages left in the
General Delivery Mailbox as an operator.
— Subscriber The owner of a personal mailbox. Subscribers can retrieve
their messages (left by callers) from any touch-tone
telephone.
Subscribers can also access various features of the VPS by
accessing their own mailboxes.
— Non-Subscriber Outside callers who do not have their mailboxes. They can
select a mailbox to leave a message by pressing DTMF
keypad of their telephone. As to rotary callers, they can be
automatically sent to the General Delivery Mailbox or the
operator.
— Mailbox A storage place for messages on the VPS. A Subscriber
(mailbox owner) can access many functions by dialing it.
Also, mailboxes are usually associated with an extension that
is often the same number.
— Port An interface between the telephone line and the VPS. The
VPS can have a maximum of four ports, so it can handle
four calls at a time.
— Prompts A recorded list of options or a guidance message played to
the user.
System Prompt......................set in English at the factory
User Prompt ..........................to be recorded by the Message
(User 1 and User 2) Manager so that Multi-Lingual
Service can be available

Contents 0-1
Contents
Chapter 1 Overview
1.1 Introduction .......................................................................................... 1-2
1.2 Call Services ......................................................................................... 1-4
1.3 Other Features ..................................................................................... 1-7
1.4 Outline Caller Handling ..................................................................... 1-9
1.5 Configuration........................................................................................ 1-10
1.6 Guidelines for Preparation................................................................. 1-11
1.7 Mailbox Management.......................................................................... 1-15
1.8 System Diagnosis.................................................................................. 1-17
Chapter 2 System Installation
2.1 System Components............................................................................. 2-2
2.1.1 Port Card..................................................................................... 2-4
2.1.2 CPU Card ................................................................................... 2-4
2.1.3 Hard Disk Drive ......................................................................... 2-5
2.2 Installation ............................................................................................ 2-6
2.2.1 Preparation .................................................................................. 2-6
2.2.2 System Expansion ...................................................................... 2-7
2.2.3 Extension Connection................................................................. 2-11
2.2.4 Data Terminal or Printer Connection........................................ 2-14
2.2.5 Power Cable Connection ........................................................... 2-17
Chapter 3 Detailed Feature and Service Descriptions
AAlternate Extension Group.................................................................... 3-3
Auto Configuration (D-PITS Only)...................................................... 3-3
Auto Forwarding.................................................................................... 3-3
Automated Attendant Service ............................................................... 3-4
BBroadcasting Messages.......................................................................... 3-7
Busy Coverage Mode ............................................................................ 3-7
CCallback Number Entry......................................................................... 3-7
Call Blocking ......................................................................................... 3-9
Call Screening........................................................................................ 3-9
Call Services .......................................................................................... 3-9
(KX-TVP100 Installation Manual)

0-2 Contents
Contents
Call Transfer Status............................................................................... 3-10
Class of Service..................................................................................... 3-12
Company Greetings ............................................................................... 3-12
Covering Extension ............................................................................... 3-13
Custom Service...................................................................................... 3-13
DDay Service............................................................................................ 3-19
Daylight Saving Time Assignment....................................................... 3-19
Department Dialing ............................................................................... 3-19
Dialing by Name ................................................................................... 3-20
Direct Mailbox Access (D-PITS Only)................................................ 3-21
D-PITS ................................................................................................... 3-21
EExtension Group .................................................................................... 3-22
Extension Numbering Plan ................................................................... 3-22
External Message Delivery List............................................................ 3-22
External Message Delivery Service...................................................... 3-22
External Message Delivery Status ........................................................ 3-24
FFax Management ................................................................................... 3-24
GGroup Distribution List, Personal......................................................... 3-25
Group Distribution List, System........................................................... 3-25
HHold........................................................................................................ 3-26
Holiday Service ..................................................................................... 3-26
IInband..................................................................................................... 3-26
Incomplete Call Handling Service........................................................ 3-29
Intercom Paging (D-PITS Only)........................................................... 3-30
Interview Service ................................................................................... 3-31
LLive Call Screening (D-PITS Only)..................................................... 3-32
Logical Extension (All Calls Transfer to Mailbox) ............................ 3-33
MMailbox .................................................................................................. 3-33
Mailbox Group....................................................................................... 3-35
Message Delivery, Internal ................................................................... 3-36
Message Delivery Status ....................................................................... 3-36
Message Reception Mode ..................................................................... 3-37
Message Scan......................................................................................... 3-37
Message Transfer................................................................................... 3-38
Message Waiting Notification-Device .................................................. 3-38

Contents 0-3
Contents
Message Waiting Notification-Lamp .................................................... 3-41
Multi-Lingual Service............................................................................ 3-42
NNo-Answer Coverage Mode.................................................................. 3-46
OOperator Service .................................................................................... 3-46
PPBX Integration ..................................................................................... 3-47
Personal Greetings ................................................................................. 3-48
Play System Prompt After Personal Greeting ..................................... 3-49
Port Service............................................................................................ 3-49
Private Message ..................................................................................... 3-50
RReceive Message ................................................................................... 3-50
Record Message..................................................................................... 3-51
Reply to Message Sender...................................................................... 3-51
Rotary Telephone Service ..................................................................... 3-52
SSelection Menu ...................................................................................... 3-52
Service Access Commands ................................................................... 3-53
Special Feature Authorization............................................................... 3-53
System Clock ......................................................................................... 3-54
System Reports ...................................................................................... 3-54
TTwo-Way Recording (D-PITS Only) ................................................... 3-55
UUtility Commands.................................................................................. 3-56
VVoice Mail Service................................................................................ 3-56
Voice Prompts ....................................................................................... 3-58
Chapter 4 SystemAdministrator’s Guide
4.1 System Administrator’s Function...................................................... 4-2
4.2 Using the Interface .............................................................................. 4-4
4.2.1 Keyboard Operation ................................................................... 4-4
4.2.2 Programming Guidance.............................................................. 4-5
4.3 Startup System ..................................................................................... 4-6
4.3.1 Quick Setup ................................................................................ 4-8
4.4 Programming Menu Structure Diagram.......................................... 4-16
4.5 Programming the System Parameters .............................................. 4-18
4.5.1 Setting up Mailboxes ................................................................. 4-19

0-4 Contents
Contents
4.5.1.1 Creating and Editing Mailboxes .................................... 4-19
4.5.1.2 Deleting a Mailbox ......................................................... 4-25
4.5.1.3 Resetting a Mailbox Password ....................................... 4-25
4.5.1.4 Listing Mailboxes ........................................................... 4-26
4.5.2 Setting COS (Class of Service) Parameters ............................. 4-27
4.5.2.1 Class of Service Setting ................................................. 4-27
4.5.2.2 Special Feature Authorization ........................................ 4-32
4.5.3 Port Service ................................................................................ 4-37
4.5.3.1 Port Assignment .............................................................. 4-37
4.5.4 Service Settings .......................................................................... 4-40
4.5.4.1 Automated Attendant Parameters................................... 4-40
4.5.4.2 Custom Service ............................................................... 4-50
4.5.5 System Parameter Settings......................................................... 4-53
4.5.5.1 System Group Assignment ............................................. 4-53
4.5.5.2 Day Service ..................................................................... 4-57
4.5.5.3 Holiday Setting ............................................................... 4-58
4.5.5.4 Daylight Saving Time..................................................... 4-61
4.5.5.5 Prompt Setting................................................................. 4-62
4.5.5.6 Other Parameters............................................................. 4-63
4.5.6 Hardware Settings ...................................................................... 4-76
4.5.6.1 RS-232C Parameters ....................................................... 4-76
4.5.6.2 Port Setting...................................................................... 4-77
4.5.6.3 PBX Interface Parameters .............................................. 4-78
Chapter 5 System Manager’s Guide
5.1 System Manager’s Function............................................................... 5-2
5.2 Accessing the System Manager’s Mailbox....................................... 5-3
5.3 Setting up Mailboxes........................................................................... 5-4
5.3.1 Creating and Editing a Mailbox ................................................ 5-4
5.3.2 Deleting a Mailbox .................................................................... 5-6
5.3.3 Deleting a Mailbox Password.................................................... 5-6
5.4 Setting COS (Class of Service) Parameters..................................... 5-7
5.5 Setting the System Clock.................................................................... 5-11
5.6 Checking System Usage (System Reports)....................................... 5-12
5.6.1 Obtaining System Reports ......................................................... 5-12
5.6.2 Clearing the Reports .................................................................. 5-13

Contents 0-5
Contents
5.7 Delivering Messages............................................................................. 5-14
5.7.1 Delivering Messages to All Mailboxes
(Broadcasting Messages)............................................................ 5-14
5.7.2 Delivering Messages to Specified Mailboxes........................... 5-14
5.7.3 Checking Mailbox Distribution ................................................. 5-15
5.8 Customizing the System Manager’s Mailbox .................................. 5-16
5.9 Listening to Messages ......................................................................... 5-17
Chapter 6 Message Manager’s Guide
6.1 Message Manager’s Function............................................................. 6-2
6.2 Accessing the Message Manager’s Mailbox..................................... 6-3
6.3 Managing the General Delivery Mailbox......................................... 6-5
6.3.1 Listening to Messages................................................................ 6-5
6.3.2 Transferring Messages ............................................................... 6-6
6.4 Setting up Message Waiting Notification......................................... 6-7
6.4.1 Setting Message Waiting Lamp Status ..................................... 6-7
6.4.2 Setting Notification by Calling Status ...................................... 6-7
6.4.2.1 Setting Device Status...................................................... 6-7
6.4.2.2 Assigning Notification Numbers .................................... 6-8
6.5 Customizing the Message Manager’s Mailbox................................ 6-10
6.5.1 Message Manager’s Password ................................................... 6-10
6.5.2 Operator’s Extensions ................................................................ 6-10
6.6 Setting the System Clock.................................................................... 6-11
6.7 Recording Company Messages .......................................................... 6-12
6.7.1 Recording Company Greetings.................................................. 6-12
6.7.2 Recording Company Name........................................................ 6-12
6.7.3 Recording Department Dialing Menu Messages ...................... 6-13
6.7.4 Recording Custom Service Menu Messages............................. 6-14
6.7.5 Recording Voice Labels for Mailbox Lists .............................. 6-15
6.7.6 Recording User Prompts ............................................................ 6-15
6.7.7 Recording Selection Menus ....................................................... 6-16
List of Modifiable Prompts ................................................................ 6-18
Chapter 7 Maintenance
7.1 Utility Commands................................................................................ 7-2

0-6 Contents
Contents
7.1.1 Off-line Set (OFLN) .................................................................. 7-2
7.1.2 On-line Set (ONLN) .................................................................. 7-3
7.1.3 Set Password (PASS) ................................................................. 7-3
7.1.4 Set Time (TIME) ....................................................................... 7-4
7.1.5 Print Reports at Specified Time (PSET) .................................. 7-5
7.1.6 Error Log Display (ELOG) ....................................................... 7-5
7.1.7 Saving the System Data to the
Backup Device (SAVE) ........................................................ 7-7
7.1.8 Loading the Saved Data to the VPS (LOAD) ......................... 7-9
7.1.9 Print All of the VPS Parameters (GPRN) ................................ 7-10
7.1.10 Program Version Display (VERS) ............................................ 7-10
7.1.11 Custom Service Report (CREP) ................................................ 7-11
7.1.12 Custom Service Menu Access Count Clear
(CCLR)................................................................................... 7-11
7.1.13 Message Waiting Lamp Retry Times (MWL) ......................... 7-12
7.1.14 Setting Minimum Recording Length (MRL)............................ 7-12
7.1.15 Modified Prompt List (MPLT).................................................. 7-13
7.1.16 Utility Command List (HELP) .................................................. 7-14
7.1.17 Quick Setup (QSET) .................................................................. 7-14
7.2 System Reports..................................................................................... 7-15
7.2.1 Mailbox Assignments................................................................. 7-15
7.2.2 COS (Class of Service) Assignments ....................................... 7-16
7.2.3 System Service Report ............................................................... 7-17
7.2.4 Call Account Report .................................................................. 7-18
7.2.5 Port Usage Report ...................................................................... 7-18
7.2.6 Disk Usage Report ..................................................................... 7-19
7.2.7 Mailbox Usage Report ............................................................... 7-20
7.2.8 Fax Call Report .......................................................................... 7-22
7.3 Initializing the System......................................................................... 7-23
7.4 Troubleshooting Guide........................................................................ 7-25
Specifications
Index
Worksheets

Chapter 1
Overview
This chapter describes the outline of the
Voice Processing System (VPS).
Contents
1.1 Introduction .......................................................... 1-2
1.2 Call Services .......................................................... 1-4
1.3 Other Features ...................................................... 1-7
1.4 Outline Caller Handling ...................................... 1-9
1.5 Configuration........................................................ 1-10
1.6 Guidelines for Preparation .................................. 1-11
1.7 Mailbox Management .......................................... 1-15
1.8 System Diagnosis .................................................. 1-17

1-2 Overview
Welcome to the Panasonic Voice Processing System
The Voice Processing System (VPS) is a flexible, automated communication tool
that may have a profound effect on the productivity of your work place.
The TVP100 is a 4-port system. It can store up to six hours of voice data. Each
VPS port is connected to an extension port of a PBX. How the VPS and PBX com-
municate is quite simple. The PBX thinks that the VPS is a single line telephone.
The VPS will mimic all the actions that a live attendant would carry out from an
ordinary single line telephone. The voice prompts help you command the VPS.
You can communicate with the VPS using keys on your phone.
The VPS enables you to receive and deliver messages using mailboxes which are
assigned to each of you. You can control all your calls responding to voice
prompts with the touch of a key entry on a phone, even if you are away from your
office. The VPS follows your instructions quickly and gives you reliable, accurate
services. Whether you are out of the office, on the phone, or just unavailable to
answer the phone, the VPS handles all your calls accordingly. For example, trans-
ferring to an extension directly, paging over the intercom system, taking a message
in a mailbox, and so forth.
If messages arrive in your mailbox, the VPS will notify you by using a lamp on the
phone, a beeper or a telephone call. With this feature, you do not have to worry
about missing important calls.
Exchanging information with the VPS is fast and simple. You can leave a voice
message without speaking directly to the recipient by accessing the desired mail-
box.
You do not need any extra paperwork. The editing function in the system enables
you to review and change messages. Also you can assign a password to your mes-
sage to protect it from being heard by any other person.
The VPS increases the value of time spent in your business and personal life by
minimizing paperwork. It sends messages and notifies you of new messages at the
exact time you designate. It never wastes time by tying you up with lengthy calls.
For both you and outside callers, the VPS will contribute greatly to the growth of
your telephone service.
1.1 Introduction

Overview 1-3
The VPS provides four incoming call services: Automated Attendant service,
Voice Mail service, Custom service, or Interview service. A number of features
incorporated into the VPS can be carried out depending upon your communication
needs. By assigning one of the incoming call services to a VPS port, people who
dial the VPS telephone number can select specific communication features by re-
sponding to the voice prompts. You can use the VPS as a backup receptionist to
handle the overflow of unanswered calls to your live attendant. Or you can use the
system to guide your callers to the services you provide. The VPS is equipped
with many convenient features which will allow you to create an effective commu-
nication system to suit your needs.
1.1 Introduction

1-4 Overview
You can set the VPS to answer incoming calls with the following four call ser-
vices: Automated Attendant service, Voice Mail service, Custom service, or Inter-
view service. These services can be assigned to each VPS port. See Port Assign-
ment in Chapter 4.
Each service can not only be assigned to a VPS extension as an independent
service, but also can be used in combination with other services. Refer to these four
services in Chapter 3.
Callers can also access the Automated Attendant service and Voice Mail service
any time by pressing the appropriate Service Access Command key during the
other call services (see Service Access Command in Chapter 3).
Automated Attendant Service
When callers reach this service, they will hear a list of options. Callers can reach
their desired party by entering the extension number followed by [#]. Callers may
also dial by department (Department Dialing) or by name (Dialing by Name).
The VPS responds to the command by either routing the caller to the extension or
the operator. When a station is specified, the call will be treated with the Call
Transfer status set up by each station:
— Call Blocking
You can block incoming calls so as not to be connected with your extension.
— Call Screening
The VPS tells you the caller’s name before connecting the call. You can decide
whether or not to answer the call.
— Intercom Paging
The VPS pages you over the intercom paging system.
— Calling a Beeper
The VPS calls your beeper and displays the caller’s callback number on the beeper
display.
For further information, refer to Call Transfer Status in Chapter 3. You also have
the option of not setting a Call Transfer Status. Call will be directly connected
with your extension. Even if the extension is busy or there is no answer, the VPS
will handle the call with one of the following:
— Hold
When the extension is busy, the caller has the option of holding the call tempo-
rarily. After a short period, the VPS will call the extension again.
— Leaving a Message
The caller is automatically transferred to the mailbox of the extension.
1.2 Call Services

Overview 1-5
— Transfer to the Covering Extension
The call is transferred to the covering extension which handles the call by its own
Call Transfer status.
— Intercom Paging
The VPS pages you over the intercom paging system.
— Calling a Beeper
The VPS calls your beeper and displays the caller’s callback number on the beeper
display.
— Calling the Operator
The caller can talk to the operator.
— Returning to the Automated Attendant Top Menu
The call is sent back to the top menu of the Automated Attendant service and may
have the option of calling another extension.
You can activate several options simultaneously so that the caller can choose one
among them. See Incomplete Call Handling Service in Chapter 3 which de-
scribes this in detail.
Voice Mail Service
This service is a voice message receiving and delivery service which allows callers
to leave messages. After accessing this service, callers reach the desired mailbox
by entering the mailbox number followed by [#]. Meanwhile, you can use other
versatile features (Subscriber service):
— Message Scan
You can listen to the first four seconds of each recorded message.
— Receive Message
You can playback messages.
— Message Transfer
After listening to the messages, you can transfer them to other mailboxes with your
additional comments.
— Message Delivery, Internal
The VPS will automatically deliver your message to other mailboxes.
— Private Message
You can prohibit your message from being transferred to other mailboxes.
— Group Distribution List, System/Personal
You can send the identical message to several mailboxes with a single operation.
— Extension Group
You can share one mailbox with other people in your company.
1.2 Call Services

1-6 Overview
— Message Delivery Status
You can check if your message has been already sent to the desired destination.
See Chapter 3 for other available features. And for Subscribers, the Subscriber’s
Guide has been edited to show how to use these features from a telephone.
Your VPS messages are safely locked in a mailbox guarded by a password known
only to you. The VPS also reduces “telephone tag” and illegibly-written messages
as well as giving you a confidential form of communication. Likewise, this service
can be used to encourage development of concise messages, making it an efficient
time-management tool. For example, you can minimize interruptions when you
need to focus on work at hand by forwarding your calls to the VPS. The Voice
Mail service can also be a reminder service, by scheduling messages to yourself.
Interview Service
When most of your callers will want a service like service scheduling and order
taking, using the interview mailbox. It will help you gather concise information in
a methodical way. You can set up a questionnaire mailbox with as many as ten
questions, and obtain specific information from customers calling the VPS. When
callers access this mailbox, they can leave messages responding to a series of ques-
tions presented to them. An interview mailbox can be assigned to each mailbox
owner depending upon the Class of Service setting. Therefore, the questions can
be recorded by the owner of the interview mailbox by telephone. One of the inter-
view mailboxes can be used for the Interview service on a port basis.
Custom Service
By assigning specific functions to the telephone keypad digits, callers can access
the services or people they need. This service is the key to making your business
stronger. For example, the VPS can give your customers 24-hour service: they can
leave orders in mailboxes, obtain product information, or notify your service staff
of an emergency. Callers can reach their desired extensions or mailboxes by se-
lecting a key one by one. On the other hand, callers can skip the Custom service
menus to go to either the desired party or mailbox.
The System Administrator is responsible for programming each custom service
menu. The custom service menu messages are recorded by the Message Manager.
In regarding the Custom service and Interview service, it is necessary to program
the details on your own. You will find a programming example in Chapter 3. See
Custom Service and Interview Service.
1.2 Call Services