Pass XS PHONO User manual

#
PASS®
X PhonosDual Chassis Phonostage

2 3
WARNING
For your protection please read the following:
Water and moisture: Electrical devices should not be used near water ( as per example,
near a bathtub, washbasin, kitchen sink, laundry tub, wet basement or swimming pool ).
Care should be taken such that objects do not have the opportunity to fall, and that liquid
is never spilled onto or into the device enclosure through openings.
Power Sources: An electrical device must be connected to a mains power source in strict
accordance with the supplied product owners manual. Please verify that the mainsAC
voltage specified in the product manual matches those requirements indicated on the unit
and the voltage provided to your location by the power company.AC
Grounding: Adequate precautions should be taken so that the grounding provisions built
into an electrical product are never defeated.
Power Cords: Pass Labs provides a power supply cord that meets all legislated
requirements for the market in which the product was originally sold. If you choose to
substitute an after-market product we urge you to choose one that is fully safety rated by
the necessary local authority.
Power Cord Protection: Power supply cords should be routed so that they are not likely
to be walked on, abraded, or pinched by items placed on or against them, paying particular
attention to cords where they enter plugs or exit from a device. Never under any
circumstance insert a cut or damaged power cord into a mains power socket.
Power and Signal: Cables should never be connected / disconnected with equipment
powered up. Failure to heed this warning may damage or destroy equipment.
Ventilation: Power-amplifiers run hot, but you should be able to place your hands on
them without discomfort. You must allow for this heat in installation, by providing for
free air circulation around the product. Electronics should not be subjected to sources of
excessive radiant heat. Excessive heat can shorten the life of the product and may cause
the electronics to self protect and shut down.
Servicing: To reduce the risk of fire, electrical shock or other injuries, the user should not
attempt to service the device beyond that which is described in the operating instructions.
All other servicing must be referred to qualified service personnel.
For Units With Externally Accessible Fuse Receptacle: Unplug the device from all
sources of power before changing or inspecting any fuse. Replace fuse with one of same
physical size, type and rating as that specified by the manufacturer for that product.
Quick set-up
1) Place the X Phono control anywhere you wish, keeping in mind that you will want thes
wiring from the phono cartridge to the X Phono as short as possible.s
2) Place the X power supply as distant from the control and any low level signals
components as is practical. Most low level components and their interconnects benefit
from electrically quiet environments.
3) If you're thinking of plugging the power supply into the wall, don't!
DO THIS FIRST:
a) Connect the two Powercon ™cables to the power supply chassis. ( 4, #1, #4)FIG
Turn the connector clockwise till they click into place and lock (1/8 turn to the right)
b) Connect and the other ends of the cables to the gain chassis ( 2, #11, #13)FIG
Turn the connector clockwise till they click into place and lock (1/8 turn to the right)
c) There is no particular preference for which power supply socket feeds either gain chassis
socket, as long as both are connected.
4) Now you can plug the cord into the supply (Fig 4 #3) and the supply into theAC AC
mains.
5) , it takes upwards of a minute for the system to come up and perform variousWAIT
housekeeping functions. When ready, the mute will go out. ( 1, #7)LED FIG
6) Connect the X Phono to your preamp, and the turntable to your X Phono.s s
a) Select an input ( 1, #4)FIG
b) Select Gain ( 1, #3)FIG
c) Select Resistive Load ( 1, #1)FIG
d) Select a Capacitive Load ( 1, #2)FIG
7) Now go listen
Now go about refining your cartridge loading options
When you're done, select "save" from the front panel ( 1, #5)FIG
8) Sonically the Xs Phono will be good right out of the box but it will get better as it
warms up. This can take a few days. Once it does, revisit your cartridge loading selection.
If you need help, call us.

2 3
WARNING
For your protection please read the following:
Water and moisture: Electrical devices should not be used near water ( as per example,
near a bathtub, washbasin, kitchen sink, laundry tub, wet basement or swimming pool ).
Care should be taken such that objects do not have the opportunity to fall, and that liquid
is never spilled onto or into the device enclosure through openings.
Power Sources: An electrical device must be connected to a mains power source in strict
accordance with the supplied product owners manual. Please verify that the mainsAC
voltage specified in the product manual matches those requirements indicated on the unit
and the voltage provided to your location by the power company.AC
Grounding: Adequate precautions should be taken so that the grounding provisions built
into an electrical product are never defeated.
Power Cords: Pass Labs provides a power supply cord that meets all legislated
requirements for the market in which the product was originally sold. If you choose to
substitute an after-market product we urge you to choose one that is fully safety rated by
the necessary local authority.
Power Cord Protection: Power supply cords should be routed so that they are not likely
to be walked on, abraded, or pinched by items placed on or against them, paying particular
attention to cords where they enter plugs or exit from a device. Never under any
circumstance insert a cut or damaged power cord into a mains power socket.
Power and Signal: Cables should never be connected / disconnected with equipment
powered up. Failure to heed this warning may damage or destroy equipment.
Ventilation: Power-amplifiers run hot, but you should be able to place your hands on
them without discomfort. You must allow for this heat in installation, by providing for
free air circulation around the product. Electronics should not be subjected to sources of
excessive radiant heat. Excessive heat can shorten the life of the product and may cause
the electronics to self protect and shut down.
Servicing: To reduce the risk of fire, electrical shock or other injuries, the user should not
attempt to service the device beyond that which is described in the operating instructions.
All other servicing must be referred to qualified service personnel.
For Units With Externally Accessible Fuse Receptacle: Unplug the device from all
sources of power before changing or inspecting any fuse. Replace fuse with one of same
physical size, type and rating as that specified by the manufacturer for that product.
Quick set-up
1) Place the X Phono control anywhere you wish, keeping in mind that you will want thes
wiring from the phono cartridge to the X Phono as short as possible.s
2) Place the X power supply as distant from the control and any low level signals
components as is practical. Most low level components and their interconnects benefit
from electrically quiet environments.
3) If you're thinking of plugging the power supply into the wall, don't!
DO THIS FIRST:
a) Connect the two Powercon ™cables to the power supply chassis. ( 4, #1, #4)FIG
Turn the connector clockwise till they click into place and lock (1/8 turn to the right)
b) Connect and the other ends of the cables to the gain chassis ( 2, #11, #13)FIG
Turn the connector clockwise till they click into place and lock (1/8 turn to the right)
c) There is no particular preference for which power supply socket feeds either gain chassis
socket, as long as both are connected.
4) Now you can plug the cord into the supply (Fig 4 #3) and the supply into theAC AC
mains.
5) , it takes upwards of a minute for the system to come up and perform variousWAIT
housekeeping functions. When ready, the mute will go out. ( 1, #7)LED FIG
6) Connect the X Phono to your preamp, and the turntable to your X Phono.s s
a) Select an input ( 1, #4)FIG
b) Select Gain ( 1, #3)FIG
c) Select Resistive Load ( 1, #1)FIG
d) Select a Capacitive Load ( 1, #2)FIG
7) Now go listen
Now go about refining your cartridge loading options
When you're done, select "save" from the front panel ( 1, #5)FIG
8) Sonically the Xs Phono will be good right out of the box but it will get better as it
warms up. This can take a few days. Once it does, revisit your cartridge loading selection.
If you need help, call us.

4 5
Introduction:
Wayne Colburn and the Pass Labs team were allowed to build the most advanced, best
sounding phono-stage they could imagine; the phono-stage they all wished to have for
their own homes. The X Phono is the result of this ambitious effort.s
The X Phono is a true "dual-mono" design, the only component shared between channelss
other than casework, being the power connection to house power.AC
Once past the power cord the mains feed left and right channel power supplies, eachAC
totally independent from one another with their own dedicated transformer, filtering and
regulation. The control section has its own regulated power supply as well.
Building upon the dual mono theme and topology each of the three inputs feature left and
right gain channels, each on a separate, ceramic substrate circuit boards (6 circuit boards).
This total independence starting at the power cord and continuing right through to the
output connectors guarantees minimal noise and negligible channel to channel "cross-talk".
The result is listening to music emerging from a quieter background and blooming into a
richer, more precise soundstage.
Signal amplification from the phono cartridge inputs occurs prior to any input switching.
This pre-amplification of the incoming signal prior to routing greatly reduces corruption
of the low level analog information.
From the front panel of the X Phono you can select precise resistive loadings from 30s
ohms through 47k-ohms, capacitive values from 100 pF through 750 pF in addition to gain
of 56 dB, 66 dB or 76 dB. Blue 's on the front panel indicate the loading values andLED
gain settings.
For any input, choose the loading and gain settings best suited to that cartridge and push
the "save" button on the front panel. Those values are now saved in memory and
associated with that input. They will be recalled and applied to that input any time you
select that input.
Frequently we come upon recordings which benefit from a slightly different cartridge
loading, as for example slightly more capacitance. From the saved value it is quite trivial to
change the capacitance (or resistance) loading for that one and then revert to the savedLP
settings in memory by reselecting the same input, which restores the saved values.
While internally this makes for a very complex piece of hardware, it was of paramount
concern was to make operation as intuitive and simple as possible. We believe that this
goal has been achieved and the result is a piece which should not require much in the way
of operational instructions.
Mute Function, the mute is applied automatically as inputs are selected and de-selected and
during input or loading option changes. This allows for switching of the various functions
with as few distractions as possible. The mute function may be applied manually, should
you need to pay attention to something else or simply want to queue a recording silently.
Simply press the mute button. The blue above the button indicating it is activeLED
The High Pass Filter can be left off for most recordings. When selected, the directlyLED
above the button will show blue, The High Pass Filter rolls off the low end response of
the X Phono at 6dB per octave. The resulting 3dB roll-off at 20 Hz. maintains much ofs
the bandwidth you desire, while minimizing various low frequency residual artifacts in less
than perfect recordings. De-selecting the Hi-Pass function allows more of what is on the
recording to come through.

4 5
Introduction:
Wayne Colburn and the Pass Labs team were allowed to build the most advanced, best
sounding phono-stage they could imagine; the phono-stage they all wished to have for
their own homes. The X Phono is the result of this ambitious effort.s
The X Phono is a true "dual-mono" design, the only component shared between channelss
other than casework, being the power connection to house power.AC
Once past the power cord the mains feed left and right channel power supplies, eachAC
totally independent from one another with their own dedicated transformer, filtering and
regulation. The control section has its own regulated power supply as well.
Building upon the dual mono theme and topology each of the three inputs feature left and
right gain channels, each on a separate, ceramic substrate circuit boards (6 circuit boards).
This total independence starting at the power cord and continuing right through to the
output connectors guarantees minimal noise and negligible channel to channel "cross-talk".
The result is listening to music emerging from a quieter background and blooming into a
richer, more precise soundstage.
Signal amplification from the phono cartridge inputs occurs prior to any input switching.
This pre-amplification of the incoming signal prior to routing greatly reduces corruption
of the low level analog information.
From the front panel of the X Phono you can select precise resistive loadings from 30s
ohms through 47k-ohms, capacitive values from 100 pF through 750 pF in addition to gain
of 56 dB, 66 dB or 76 dB. Blue 's on the front panel indicate the loading values andLED
gain settings.
For any input, choose the loading and gain settings best suited to that cartridge and push
the "save" button on the front panel. Those values are now saved in memory and
associated with that input. They will be recalled and applied to that input any time you
select that input.
Frequently we come upon recordings which benefit from a slightly different cartridge
loading, as for example slightly more capacitance. From the saved value it is quite trivial to
change the capacitance (or resistance) loading for that one and then revert to the savedLP
settings in memory by reselecting the same input, which restores the saved values.
While internally this makes for a very complex piece of hardware, it was of paramount
concern was to make operation as intuitive and simple as possible. We believe that this
goal has been achieved and the result is a piece which should not require much in the way
of operational instructions.
Mute Function, the mute is applied automatically as inputs are selected and de-selected and
during input or loading option changes. This allows for switching of the various functions
with as few distractions as possible. The mute function may be applied manually, should
you need to pay attention to something else or simply want to queue a recording silently.
Simply press the mute button. The blue above the button indicating it is activeLED
The High Pass Filter can be left off for most recordings. When selected, the directlyLED
above the button will show blue, The High Pass Filter rolls off the low end response of
the X Phono at 6dB per octave. The resulting 3dB roll-off at 20 Hz. maintains much ofs
the bandwidth you desire, while minimizing various low frequency residual artifacts in less
than perfect recordings. De-selecting the Hi-Pass function allows more of what is on the
recording to come through.

6 7
Figure 1. 1. Resistive loading 4. Input Selection
2. Capacitive loading 5. Save
3. Gain 6. High Pass Filter
7. Mute
Figure 4. 1. power 2. Fuse - see voltage label for sizeCON
3. Inlet 4. powerAC CON
X Phonos
160 430 66dB
320
56dB
200
100
750
530
76dB
140
100
7575
50
30
47K
1K
500
330
250
75
Input 1 Input 2 Input 3 Save Hi-Pass Mute
123
4567
Xs Phono
Figure 2. 1. Right Output 6. Left OutputXLR XLR
2. Right Output 7. Left OutputRCA RCA
3. Right Inputs 8. Left Inputs
4. power 9. powerCON CON
5. Signal Ground Posts 10. Signal Ground Posts
1234
Twist to lock Twist to lock
Pass Laboratories, 13395 New Airport Rd, Suite G, Auburn, 95602CA No user serviceable parts inside.
Figure 3. 1. Power LED
1
Pass Laboratories, 13395 New Airport Rd, Suite G, Auburn, CA 95602 No user serviceable parts inside.
Input 1Input 2Input 3
Left Channel
Input 1Input 2Input 3
Right Channel
Twist to lock Twist to lock
123678
4 5 109

6 7
Figure 1. 1. Resistive loading 4. Input Selection
2. Capacitive loading 5. Save
3. Gain 6. High Pass Filter
7. Mute
Figure 4. 1. power 2. Fuse - see voltage label for sizeCON
3. Inlet 4. powerAC CON
X Phonos
160 430 66dB
320
56dB
200
100
750
530
76dB
140
100
7575
50
30
47K
1K
500
330
250
75
Input 1 Input 2 Input 3 Save Hi-Pass Mute
123
4567
Xs Phono
Figure 2. 1. Right Output 6. Left OutputXLR XLR
2. Right Output 7. Left OutputRCA RCA
3. Right Inputs 8. Left Inputs
4. power 9. powerCON CON
5. Signal Ground Posts 10. Signal Ground Posts
1234
Twist to lock Twist to lock
Pass Laboratories, 13395 New Airport Rd, Suite G, Auburn, 95602CA No user serviceable parts inside.
Figure 3. 1. Power LED
1
Pass Laboratories, 13395 New Airport Rd, Suite G, Auburn, CA 95602 No user serviceable parts inside.
Input 1Input 2Input 3
Left Channel
Input 1Input 2Input 3
Right Channel
Twist to lock Twist to lock
123678
4 5 109

8 9
Operation:
You can place the X Phono anywhere you wish. There are however practicals
considerations to placement that have the potential of enhancing performance.
Phono cartridges and associated wiring are by design very subject to ill effects from
electromagnet pollution. The X Phono has the potential for very high gain ands
exceptional resolution, and it is not capable of discriminating between music and spurious
noise as a result of location.
It is therefore advantageous to place your turntable in an area as free from electrical noise
as possible. It is additionally advantageous to transfer the signal as cleanly and directly as
possible from the phono-cartridge to X Phono by as short a path as possible. A paths
removed from the influence of power lines and large power supplies. CarefulAC
placement in this regard will pay sonic dividends.
When attaching cables to the Xs Phono or any audio device, the connection to houseAC
power should be the last connection made and the first removed.
Once you have the X Phono control chassis and power supply chassis in place you mays
connect them with the two supplied Powercon ™terminated umbilical cables. These
cables are non directional. The power receptacles on the chassis are identical, oneCON
for left and one for right, it doesn't matter which one is which.
Insert the power terminated cable end into the matching chassis socket, rotate theCON
cable end clockwise till the connector locks the cable into place. You should be able to
hear and feel the connector lock, make sure it does. To remove a connector, pull back on
the locking tab, rotate the cable end counter-clockwise 1/8 turn and remove.
The X Phono has 3 pairs of inputs and will accept 1-3 tone-arms. The inputs areasRCA
laid out on the back of the control chassis in blocks, Right Channel and Left channel. All
inputs are identical. Each input has an auxiliary ground connection (white binding post).
It is generally a good idea to connect this ground to your turntable. If you have multiple
tone-arms on one table then some experimentation with grounds may be required for
lowest noise.
The X Phono will output either a balanced or a single ended signal. Theoretically thes
balanced connection holds promise of transmitting signal from the X Phono to the line-s
stage with the lowest noise floors. Depending upon your line stage you may wish to try
both. There is no reason that the Xs-phono could not drive two devices simultaneously as
for example a line-stage and an A/D converter.
Presuming the umbilical power cables, analog input and output are all connected, go ahead
and connect to the mains at this time. Please verify the line voltage at your locationAC
with the label on the back of the X Phono stage.s
The X Phono has no power switch, it's designed to be always be powered up. You shoulds
see a power On the supply and lamps around the loading switches on the controlLED
chassis. If you do not then check the fuse on the power supply rear panel. The value of
the required fuse is printed on the rear of the power supply. In all instances the fuse will
be a type 3 / Littlefuse series 313 (1/4" x 1-1/4") (6.3mm x 31.8mm) glass fuse.AG
When you plug the Xs Phono into house power it takes upwards of 60 seconds for the
unit to reach operational status. When the mute goes dark, the X Phono is fullyLED s
operational.
Adjustment and Loading:
The X Phono allows: Resistive loading between 30 ohms and 47k-ohms, capacitives
loading between 100pF and 750pF, Gain between 56dB and 76dB, and high pass function
from the front panel of the control unit. The active value will always be indicated by a lit
LED.
Cartridge loading and gain is a compromise between what works best for the cartridge and
what sounds best in your system.
Start with a dynamic recording, the manufacturers suggested resistive loading, 100pf and
56 dB gain. If the gain seems low, increase it to 66 dB, if you start hearing distortion of
the loudest notes, reduce the gain. Listening to a wide variety of music try increasing or
decreasing the resistive loading. As you change the settings it will either sound better or
worse. Do not decide on a setting based upon only one recording.
When you decide upon a setting press the "save" button. This will allow you to return to a
favorite suite of settings. You may save settings for inputs 1, 2 and 3.
Use of the high pass filter is optional, it adds a 3dB roll off at 20 Hz to minimize low
frequencies, otherwise low frequency extension is to below 5 Hz.
Once a setting is saved you may return to it by pressing the input selection button;
however the front panel controls are always active and may be used to slightly compensate
for less than ideal recordings without losing the saved settings.

8 9
Operation:
You can place the X Phono anywhere you wish. There are however practicals
considerations to placement that have the potential of enhancing performance.
Phono cartridges and associated wiring are by design very subject to ill effects from
electromagnet pollution. The X Phono has the potential for very high gain ands
exceptional resolution, and it is not capable of discriminating between music and spurious
noise as a result of location.
It is therefore advantageous to place your turntable in an area as free from electrical noise
as possible. It is additionally advantageous to transfer the signal as cleanly and directly as
possible from the phono-cartridge to X Phono by as short a path as possible. A paths
removed from the influence of power lines and large power supplies. CarefulAC
placement in this regard will pay sonic dividends.
When attaching cables to the Xs Phono or any audio device, the connection to houseAC
power should be the last connection made and the first removed.
Once you have the X Phono control chassis and power supply chassis in place you mays
connect them with the two supplied Powercon ™terminated umbilical cables. These
cables are non directional. The power receptacles on the chassis are identical, oneCON
for left and one for right, it doesn't matter which one is which.
Insert the power terminated cable end into the matching chassis socket, rotate theCON
cable end clockwise till the connector locks the cable into place. You should be able to
hear and feel the connector lock, make sure it does. To remove a connector, pull back on
the locking tab, rotate the cable end counter-clockwise 1/8 turn and remove.
The X Phono has 3 pairs of inputs and will accept 1-3 tone-arms. The inputs areasRCA
laid out on the back of the control chassis in blocks, Right Channel and Left channel. All
inputs are identical. Each input has an auxiliary ground connection (white binding post).
It is generally a good idea to connect this ground to your turntable. If you have multiple
tone-arms on one table then some experimentation with grounds may be required for
lowest noise.
The X Phono will output either a balanced or a single ended signal. Theoretically thes
balanced connection holds promise of transmitting signal from the X Phono to the line-s
stage with the lowest noise floors. Depending upon your line stage you may wish to try
both. There is no reason that the Xs-phono could not drive two devices simultaneously as
for example a line-stage and an A/D converter.
Presuming the umbilical power cables, analog input and output are all connected, go ahead
and connect to the mains at this time. Please verify the line voltage at your locationAC
with the label on the back of the X Phono stage.s
The X Phono has no power switch, it's designed to be always be powered up. You shoulds
see a power On the supply and lamps around the loading switches on the controlLED
chassis. If you do not then check the fuse on the power supply rear panel. The value of
the required fuse is printed on the rear of the power supply. In all instances the fuse will
be a type 3 / Littlefuse series 313 (1/4" x 1-1/4") (6.3mm x 31.8mm) glass fuse.AG
When you plug the Xs Phono into house power it takes upwards of 60 seconds for the
unit to reach operational status. When the mute goes dark, the X Phono is fullyLED s
operational.
Adjustment and Loading:
The X Phono allows: Resistive loading between 30 ohms and 47k-ohms, capacitives
loading between 100pF and 750pF, Gain between 56dB and 76dB, and high pass function
from the front panel of the control unit. The active value will always be indicated by a lit
LED.
Cartridge loading and gain is a compromise between what works best for the cartridge and
what sounds best in your system.
Start with a dynamic recording, the manufacturers suggested resistive loading, 100pf and
56 dB gain. If the gain seems low, increase it to 66 dB, if you start hearing distortion of
the loudest notes, reduce the gain. Listening to a wide variety of music try increasing or
decreasing the resistive loading. As you change the settings it will either sound better or
worse. Do not decide on a setting based upon only one recording.
When you decide upon a setting press the "save" button. This will allow you to return to a
favorite suite of settings. You may save settings for inputs 1, 2 and 3.
Use of the high pass filter is optional, it adds a 3dB roll off at 20 Hz to minimize low
frequencies, otherwise low frequency extension is to below 5 Hz.
Once a setting is saved you may return to it by pressing the input selection button;
however the front panel controls are always active and may be used to slightly compensate
for less than ideal recordings without losing the saved settings.

10 11
Pass Laboratories, 13395 New Airport Rd., Suite G., Auburn, 95602CA
Phone: [phone], Fax: [phone], Web: www.passlabs.com
Warranty:
Please check with the factory authorized distributor in the country where you are purchasing
this product for specific warranty information.
All Pass Laboratories products purchased new from an authorized Pass Laboratories dealer in
North America are covered by a transferable, limited 3-year warranty. This warranty includes
all parts and labor charges incurred at the factory or factory specified repair facility, exclusive
of any subsequent or consequential damages. Damage due to physical abuse is specifically
excluded under this warranty.
For this warranty to apply the customer is responsible for returning the product unmodified to
the factory within the specified warranty period. The customer assumes all responsibility for
shipping and insurance to and from the factory or a factory specified repair facility. The
conditions and stipulations of this Pass Laboratories warranty only applies to units originally
sold new through an authorized dealer. Warranty on factory repair is 60 days and covers only
the scope of the original repair.
Non-North America customers should consult with their original Pass Labs dealer or
distributor for warranty repair instruction prior to contacting the factory or shipping product
to the factory for repair.
Non-North American product must be returned to the country of origin for warranty service.
Foreign distributors are only required to offer warranty service on Pass Laboratories product
that they have imported, verifiable by serial number.
Please note: Conditions of warranty service and customer rights for product purchased
outside the United States may vary depending upon the distributor and local laws. Please check
with your local distributor for specific rights and details.
Any modifications to Pass Laboratories products that have not received written factory
approval nullify all claims and void all provisions of the warranty and liability by the maker or
authorized distributor. Should a modified product be returned to the factory for repair the
owner will be required to pay all necessary charges for the repair in addition to those charges
required to return the product to it's original configuration.
In the case of safety issues, no product shall be returned to the customer without those safety
issues being corrected to the most recent accepted standards.
Removal or alteration of original Pass Labs serial numbers voids the factory warranty. Product
with altered or missing serial numbers will be suspect as counterfeit or stolen product.
Pass Laboratories will not repair or in any way indemnify any counterfeit or cloned product.
Pass Laboratories does not offer products in voltages intended for international markets
either to authorized Pass Labs dealers or to third parties located in the United States or
Canada.

10 11
Pass Laboratories, 13395 New Airport Rd., Suite G., Auburn, 95602CA
Phone: [phone], Fax: [phone], Web: www.passlabs.com
Warranty:
Please check with the factory authorized distributor in the country where you are purchasing
this product for specific warranty information.
All Pass Laboratories products purchased new from an authorized Pass Laboratories dealer in
North America are covered by a transferable, limited 3-year warranty. This warranty includes
all parts and labor charges incurred at the factory or factory specified repair facility, exclusive
of any subsequent or consequential damages. Damage due to physical abuse is specifically
excluded under this warranty.
For this warranty to apply the customer is responsible for returning the product unmodified to
the factory within the specified warranty period. The customer assumes all responsibility for
shipping and insurance to and from the factory or a factory specified repair facility. The
conditions and stipulations of this Pass Laboratories warranty only applies to units originally
sold new through an authorized dealer. Warranty on factory repair is 60 days and covers only
the scope of the original repair.
Non-North America customers should consult with their original Pass Labs dealer or
distributor for warranty repair instruction prior to contacting the factory or shipping product
to the factory for repair.
Non-North American product must be returned to the country of origin for warranty service.
Foreign distributors are only required to offer warranty service on Pass Laboratories product
that they have imported, verifiable by serial number.
Please note: Conditions of warranty service and customer rights for product purchased
outside the United States may vary depending upon the distributor and local laws. Please check
with your local distributor for specific rights and details.
Any modifications to Pass Laboratories products that have not received written factory
approval nullify all claims and void all provisions of the warranty and liability by the maker or
authorized distributor. Should a modified product be returned to the factory for repair the
owner will be required to pay all necessary charges for the repair in addition to those charges
required to return the product to it's original configuration.
In the case of safety issues, no product shall be returned to the customer without those safety
issues being corrected to the most recent accepted standards.
Removal or alteration of original Pass Labs serial numbers voids the factory warranty. Product
with altered or missing serial numbers will be suspect as counterfeit or stolen product.
Pass Laboratories will not repair or in any way indemnify any counterfeit or cloned product.
Pass Laboratories does not offer products in voltages intended for international markets
either to authorized Pass Labs dealers or to third parties located in the United States or
Canada.