PDK RDRBT User manual

Touch io Reader
Part Number: RDRBT
Ver: 20191108

Touch io Instruction Manual
Safety, Maintenance, & Operational Information 5
Liability 5
Intellectual Property Rights 5
Equipment 5
Trademark Acknowledgments 6
Regulatory Information 6
Safety 6
Equipment Disposal and Recycling 6
Support / Sales 6
Learn More 7
Notice 7
Introduction 7
Touch io Reader 8
Theory of Operation 8
Unlimited Mobile Credentials 10
Mobile Credential Management 10
Wiegand Format 10
Touch io Features 10
Additional Listed System Components 11
Installation Features 11
Touch io Specifications 12
Power Requirements 12
Voltage Requirements 12
Current 12
Grounding 12
Wire / Cable Connection 13
Page 2

Touch io Instruction Manual
Operating Temperature 13
Audio 13
Dimensions 13
UL 294 Performance Levels 13
Access Control Factors 13
Supported Mobile Devices 14
Touch io Wiring & LED Color Indicators 15
Wiegand Wiring Colors & Functions 17
Touch io LED Colors 18
Touch io Hardware 19
Touch io Mounting Suggestions 19
ADA Mounting Requirements 20
Tools Required for touch io Installation 20
Mullion Mounting 21
Single-Gang Mounting 25
Issuing pdk.io Credentials 30
Permissions / Roles 30
Reporter 30
Manager / Admin / Integrator 30
Cloud Node Edit from Smart Device 33
Configuring touch io Reader and Doors 33
Organization 33
User Access to the Organization 34
Touch App Configurations 34
Inside/Out Technology 34
Apple Devices 35
Android Devices 35
touch App 36
Page 3

Touch io Instruction Manual
PDK.io App 36
Requesting & Accepting touch App Credentials 37
MOBILE Tab - touch App 37
Connecting to a touch io Reader 38
PAIR touch Button 40
CHECK FOR UPDATE Button 42
SETTINGS Button 43
Inside/Out Detection 43
Backlight 43
Card Type 44
FSK 44
ASK 44
Range 44
Changing Touch io Settings 45
Mobile Devices and Software 46
Removing a Credential 46
Performing a Firmware Update 46
Closing the pdk touch App - Android 48
Closing the pdk touch App - Apple 49
Performing a touch io Reset 49
Soft Reset 49
Factory Reset 50
Questions / Troubleshooting 51
Frequently Asked Questions 51
Known Issues 55
Certifications 56
Technical Support 56
Copyright 56
Page 4

Touch io Instruction Manual
Safety, Maintenance, & Operational Information
This manual is intended for trained and authorized installers of ProdataKey access control products. PDK
Cloud Nodes require firmware version 1.6.4.
Updated versions of this document will be posted to the ProdataKey website, as required. Other user
manuals are also available on the ProdataKey website’s Document Library.
https://www.prodatakey.com/documentation (ProdataKey web site > Partners > Partner Portal >
Documentation)
In this manual, ProdataKey and its door controllers are referred to as the PDK products, single io, eight io,
product, network door controller, device, device controller, and Cloud Node.
Liability
Every care has been taken in the preparation of this document. Please feel free to inform ProdataKey
Support of any inaccuracies or omissions in this documentation. We welcome your feedback and
suggestions. ProdataKey cannot be held responsible for any technical or typographical errors and reserves
the right to make changes to the product and manuals without prior notice.
ProdataKey makes no warranty of any kind with regard to the material contained within this document,
including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
ProdataKey shall not be liable nor responsible for incidental or consequential damages in connection with
the furnishing, performance, or use of this material. This product is only to be used for its intended purpose.
Intellectual Property Rights
Patents Pending - ProdataKey has intellectual property rights relating to technology embodied in the
product described in this document.
Equipment
This equipment must be installed and used in strict accordance with the instructions given in the user
documentation. This equipment contains no user-serviceable components. Wiring methods shall be in
accordance with the National Electrical Code, ANSI/NFPA 70. Unauthorized equipment changes or
modifications will invalidate all applicable regulatory certifications and approvals.
Use only accessories that comply with the technical specification of the product. These can be provided by
ProdataKey or an approved third party. Use only spare parts provided by or recommended by ProdataKey.
After the system is installed and working properly, no further maintenance or testing is required.
Page 5

Touch io Instruction Manual
Do not attempt to repair the product by yourself. Contact ProdataKey Support or your ProdataKey
authorized distributor for service matters.
Trademark Acknowledgments
ProdataKey, prodatakey, PDK, Prodata, are registered trademarks or trademark applications of ProdataKey
in various jurisdictions. All other company names and products are trademarks or registered trademarks of
their respective companies. Permission to use, copy, modify, and distribute this software and its
documentation for any purpose with or without fee is hereby granted, provided that the copyright notice
appears in all copies and that both the copyright notice and this permission notice appear in supporting
documentation.
Regulatory Information
Electromagnetic Compatibility (EMC)
This equipment has been designed and tested to fulfill applicable standards for:
●Radio frequency emissions when installed according to the instructions and used in its intended
environment.
●Immunity to electrical and electromagnetic phenomena when installed according to the instructions and
used in its intended environment.
Safety
This manual has been prepared to help you install the product. Read through the installation instructions
carefully before installing the product. Keep the guide for future installation and maintenance reference.
This product complies with IEC/EN/UL 60950-1, Safety of Information Technology Equipment. If your
connecting cables are routed outdoors, the product shall be grounded either through a shielded network
cable (shielded twisted pair) or another appropriate method.
The power supply used with this product shall fulfill the requirements for Safety Extra Low Voltage (SELV)
and Limited Power Source (LPS) according to IEC/ EN/UL 60950-1.
Equipment Disposal and Recycling
When this product has reached the end of its useful life, dispose of it according to local laws and regulations.
For information about your nearest designated collection point, contact your local authority responsible for
waste disposal. In accordance with local legislation, penalties may be applicable for incorrect disposal of this
waste.
Support / Sales
Support:
Page 6

Touch io Instruction Manual
Phone: [phone] option #2 or call direct at: 801.206.4086 and 801.871.3009
Email: [e-mail]
Sales:
Phone: [phone] option #1
Email: [e-mail]
●You can research questions and queries from the ProdataKey website https://www.prodatakey.com
●Download user documentation and software updates at https://www.prodatakey.com/dealer-portal
●Contact Support staff (North America only) at https://www.prodatakey.com/contact
Learn More
Visit ProdataKey learning center https://www.prodatakey.com/training-schedule for certification trainings
and events, webinars, and tutorials.
Notice
●The ProdataKey Single io and Eight io door controllers are intended for indoor use only.
●The ProdataKey product shall be used in compliance with local laws and regulations.
●The ProdataKey product shall be installed within a secured area.
●Mount in a dry and well-ventilated environment.
○To provide the best conditions and proper operation of the product, the controller must be securely
mounted in accordance with the installation instructions.
●Use only applicable tools when installing the ProdataKey product. Using excessive force while mounting
the product could cause damage.
●Avoid exposing any ProdataKey product to shocks or heavy pressure.
●Use only accessories that comply with the technical specification of the product. These can be provided
by ProdataKey or a ProdataKey authorized third-party vendor.
●Do not attempt to repair the product by yourself. Contact ProdataKey support or your ProdataKey
authorized distributor for service matters.
●For UL certified installations, all cable runs to the door controllers must be less than 98.5 ft. (30 meters).
Introduction
The touch io reader provides a simple and convenient way to leverage state-of-the-art Bluetooth Low
Energy (BLE) mobile credentials for access control. Whether it’s a new site installation or an upgrade to an
existing system, realizing the power of touch io mobile credentials is a simple process.
Page 7

Touch io Instruction Manual
Touch io is the brand name ProdataKey has created for the Bluetooth Low Energy-based mobile credential
reader, cloud-based credential management and issuance service, and smartphone applications.
Touch io gives customers smarter access to facilities, granting them more control over who has access and
when through an intelligent credential sharing system. Permissioned users can share and revoke access at
any time, from any remote location, using a smartphone or tablet.
Enjoy keyless access with the touch io reader mobile credentials. Create new mobile solutions or bring
legacy readers online with the touch io product offering. It is no longer necessary to sacrifice convenience
for security. Bring Physical Access Control Systems (PACS) up to date with the latest in mobile key
technology and eliminate the necessity to carry keys, cards, or fobs for secure access. When you download
and install the touch App to your mobile device for use with touch io readers you’ll enjoy seamless, key-free
access through exclusive features like Inside/Out Technology. Using Bluetooth Low Energy (BLE)
technology, users can simply present their phone as they would a key card or fob, or leave it in their pocket
to gain access to secured doors.
The touch io reader is simple to use and handles both legacy and Bluetooth credential support without
compromise to the user experience. Whether it’s a 30-year-old security system or one that’s yet to be built,
the touch io platform can be seamlessly integrated into any piece of access control technology.
For Bluetooth Low Energy credential support, the phone can stay in your pocket or purse; no need to open
an app and press Enter. And no need to make a “knob-turning” gesture with the phone.
NOTE: This reader requires a PDK system with an annual subscription to operate. Visit https://www.prodatakey.com to
learn about pdk.io and our complete lineup of access control products.
Touch io Reader
Touch io offers unparalleled convenience and security. By using a mobile device as a credential, touch io
allows users to keep their phone in their pocket or purse for hassle-free entry. Simply tap the reader, and
touch io will automatically authenticate or deny access. Unlike other Bluetooth readers, touch io uses
Inside/Out Technology to prevent accidental and unauthorized openings. Using advanced hardware, the
reader detects which side of the door a user is standing, distinguishing between credentials inside or outside
a room before granting access.
The touch io reader is the physical hardware that supports a mullion style or single-gang style mounting
installation. Touch io uses standard 26- to 37-bit Wiegand formats and supports legacy 125KHz prox cards
and fobs, as well as the proprietary ProdataKey touch App credential. The touch io may be configured
during installation or at any time using the touch App and provides a simple and convenient way to leverage
BLE mobile credentials for access control.
NOTE: Standard RFID credentialed prox cards and key fobs are not as secure as using a smart device for
touch io access. Standard legacy prox cards can be cloned easily. The touch App is designed for
convenience, ease of use, and greater security.
Theory of Operation
Touch io is an access control hardware device that stands as one part of an access control system to manage
personnel entry into and out of buildings and its interior doors. The touch io reader utilizes mobile device
Page 8

Touch io Instruction Manual
cloud service credential management for both Bluetooth Low Energy and legacy reader capability. It
provides for access control from a single application on any Internet-enabled mobile or desktop device. An
Internet or Wi-Fi connection is not required on the mobile device when being utilized for credential use. The
cloud service is merely used for easy and fast issuance and management of credentials.
Atouch io reader is associated with an organization’s pdk.io door controller and can be paired to a user’s
phone or other smart device. The user’s touch io credentials are presented to the reader and passed along to
the access control system for validation. If the access request is valid, the touch io reader displays the
designated LED color and entrance is granted at that reader access point.
IMPORTANT: A ProdataKey Cloud Node is required to operate the touch io readers.
For Bluetooth-supported smartphone credential support, with the phone in your pocket or purse, just touch
the reader. An existing standard legacy proxy card or key fob credential can also be used; all that is
necessary is to present the card or fob for access.
Touch io is designed for the ease of users using the pdk.io App and the touch App. The pdk.io App is for
anyone with Integrator, Admin, or Manager (also referred to as an administrator) permission roles to
provision and configure touch io readers. The touch App can be used by anyone who has been granted
access to a system.
NOTE: Multiple smart devices may be added to access the touch io door controllers; the same credential
invitation, however, cannot be used for accepting another device. An additional credential must be
sent to a user and accepted in order to add an additional device.
Users experience a new level of convenience to gain entry to a protected area as their Bluetooth-enabled
smartphone becomes a mobile credential for touch io readers, eliminating the need to carry or worry about
a lost fob or prox card.
NOTE: Readers that are NOT Bluetooth enabled will still require either a traditional credential (such as a
prox card) or the touch App credential.
The touch App runs silently in the background of the user’s mobile device, transmitting the BLE credential to
the reader when the user activates the reader’s capacitive touch sensor by touching the reader.
NOTE: Standard RFID credentialed prox cards and key fobs are not as secure as using a smart device for
touch io access. Standard legacy prox cards can be cloned easily. The touch App is designed for
convenience, ease of use, and greater security.
The touch App that transmits the credential to the reader uses very little power and merely needs to be
running in the background; an Internet or Wi-Fi connection on the mobile device is not required for reader
access when being utilized for credentialed access. The cloud service is merely used for easy and fast
issuance and management of credentials. Internet access is only needed to download the app and accept the
credentials that have been issued. Once accepted, credentials are securely stored on the smartphone.
Page 9

Touch io Instruction Manual
Unlimited Mobile Credentials
With touch io, you can issue an unlimited number of mobile credentials per reader. There’s no need to buy
redeemable scratch cards, and system owners will experience significant cost savings over traditional access
control cards.
Mobile Credential Management
Unlike traditional prox cards, mobile credentials are nearly impossible to copy or clone, and a lot less likely
to become lost or stolen. In addition, administrators (any user with an Integrator, Admin, or Manager
permission role) can easily add or delete employee mobile credentials with just a few clicks in the pdk.io App
or in the pdk.io website.
Wiegand Format
The standard 26- to 37-bit Wiegand format is an open format; it is a widely-used industry standard. Almost
all access control systems accept the standard 26-bit format which consists of two parity bits, 8-bit facility
code, and 16-bit card number fields. The Wiegand interface is commonly used to connect a card swipe
mechanism to the rest of an access control system. The physical size limitations of the card dictates that a
maximum of 37 Wiegand wire filaments can be placed in a standard card before misreads affect reliability;
therefore, most Wiegand formats used in physical access control are less than 37 bits in length.
Touch io Features
●The Bluetooth Low Energy-compatible reader utilizes BLE version 4.0 and supports modern mobile
devices and prox cards.
●Unlimited mobile credentials
●RFID (Radio Frequency Identification) Proximity 26- to 37-bit Wiegand-based 125KHz pass through of
bit length
●Touch-to-access, or touch-to-open. With the phone in your pocket or purse, touch the reader and the
door unlocks.
●Sophisticated military grade and best-in-class security with Public Key Infrastructure (PKI) architecture
to encrypt credentials in the cloud and directly at the door
●Inside/Out Detection technology
●ISOProx II (HID Prox II H10301 compatible FSK modulations*)
●EM4102 (ASK modulations)
●RGB backlit LED ring for user feedback
Page 10