Perle 594 User manual

594 Problem Determination Quick
Reference
95-2450-04

Copyright 1997-2000. All rights reserved, Perle Systems Limited.
IBM and AS/400 are registered trademarksof International
Business Machines Corporation.
All other trademarks appearing in this manual are trademarks
of their respective companies.

Problem Determination Quick Reference iii
Table of Contents
594 Problem Determination.................................................. 1
How to Use This Book .......................................................... 1
Front View of the 594............................................................ 2
Operator Panel LEDs ........................................................... 3
Keypad ................................................................................. 4
Normal Power-On Display Sequence................................... 5
LED Interpretation Table ...................................................... 6
Codes Displayed on the Operator Panel LCD ...................... 8
Top Line Format - Compatible mode.............................. 8
Top Line Format - Enhanced Mode................................ 8
Bottom line Format ........................................................ 9
Message Code Groupings.................................................. 10
Message Codes.................................................................. 11
SRCs .................................................................................. 20
Online Status Information ................................................... 27
594 in compatible mode (Perle 594e only).................. 27
Enhanced Mode........................................................... 28
Summary of Concurrent Request Codes............................ 30

iv Problem Determination Quick Reference

594PDQuick Reference
Problem Determination QuickReference 1
594 Problem Determination
How to Use This Book
Ifa message code is displayed on the left side of the bottom line
of the operator panel liquidcrystal display (LCD), beginproblem
determinationbystartingat"MessageCodes"onpage 11.The
explanations for each message code will indicate the next
action that should be taken.
See "Codes Displayed on the Operator Panel LCD" on page 8
for a full explanation on interpreting the information displayed
on the operator panel LCD.
If you are having a Perle 594 problem, but no message is
displayed on the operator panel LCD, the Ready light-emitting
diode (LED) on the Perle 594 is lit, and no system reference
code (SRC) is being displayed on any attached workstation,
refer to "Appendix C: Solving Problems" in the
User and
Reference Guide
.

594PDQuick Reference
2 Problem Determination QuickReference
Front View ofthe 594
Look at the following figure to familiarize yourself with the Perle
594
.
Ready
Call Perle Service
See PD Guide
Test Mode
Perle 594
001-01
7ESC PF1 PF2
D
A
E
B
F
C
Req
Slot Clear
Ctrl Enter
PF3
Alt
0
89
456
123
4 9 4
5
Keypad
Pocket for Diskettes and
Problem Determination Guide
Diskette Drive
Power
Switch
Operator
Panel LEDs
Operator Panel LCD

594PDQuick Reference
Problem Determination QuickReference 3
Operator PanelLEDs
There are fouroperator panel Light Emitting Diodes (LEDs):
(Ready)
When lit, this green LED indicates the
Perle 594 is ready for operation.
(Call Perle Service)
When lit, this yellow LED indicates
detection of an error condition that
requires you to contact your 594 service
representative.
(See PD Guide)
When lit, this yellow LED indicates the
Perle 594 has detected a problem that
requires diagnosis.
(Test Mode)
This yellow LED is lit when the Perle 594
is in test mode, configuration mode, or
whentheConcurrentDiagnosticsfeature
is enabled.

594PDQuick Reference
4 Problem Determination QuickReference
Keypad
Use the 24-key keypad to enter commands. The following table
provides a description of the Perle 594 keypad functions:
Key Description
Esc Cancel request.
PF1 Special request.
PF2 Special request.
PF3 Special request.
0—9 Numeric entry.
Pressing a number while holding the Alt key
produces the following hexadecimal numbers:
Alt + 4 Hexadecimal A
Alt + 5 Hexadecimal B
Alt + 6 Hexadecimal C
Alt + 7 Hexadecimal D
Alt + 8 Hexadecimal E
Alt + 9 Hexadecimal F
Req Initiates a status or function request.
↑Scroll UP
.
↓Scroll DOWN.
Slot Enter slot selection mode.
Alt When held down, this key in combination with
numerickeysorPFkeysproducesalternate values.
Clear Clearthe valuecurrentlybeingentered.Cancel the
current selection.
←Scroll LEFT.
→Scroll RIGHT.
Ctrl Enter controller selection mode.
Enter End input string, or initiate selected function.

594PDQuick Reference
Problem Determination QuickReference 5
Normal Power-On Display Sequence
After the Perle 594 power button is depressed the following
sequence of events will occur.
1All of the operator panel LEDs are litfor one (1)
second.
2All of the operator panel LEDs are switched off for
one (1) second.
3The Test Mode LED is lit.
4Themessage code 001-01 is displayed on the
operator panel LCD.
5Thecurrent Perle 594 system date and time are
displayed on the operator panel LCD.
6Themessage code 001-03 is displayed on the
operator panel LCD while the Perle 594 Controller
Software is loaded.
7The Test Mode LED is switched off.
8Within ten (10) seconds of step 7, the Ready LED is
lit.
Notes:
1. The operator panel LED can be interpreted using the
"LED Interpretation Table" on page 6.
2. The message codes displayed on the operator panel
LCD are defined in "MessageCodes" on page 11.

594PDQuick Reference
6 Problem Determination QuickReference
LED Interpretation Table
To use this table, locate the bullet(s) (
z
) corresponding to the
operator panel LEDs that are lit. Look at the indication row for
thenote you should refer to for the appropriate explanation.
Table 1.
Notes:
1. A critical failure has occurred that prevents control of
the operator panel LEDs, or an initial program load
(IPL) successfully loaded the Perle 594 Controller
Software, which is currently performing initialization.
If none of the LEDs are lit after two (2) minutes, refer to
"Appendix C: Solving Problems" in the
User and
Reference Guide
to determinethe necessary action.
2. The power-on self-test (POST) or extended
diagnostics are running.
3. The Perle 594 has completed the POST and is in
normal operation mode.
4. The Perle 594 is in configuration mode or information
can be viewed concurrently.
5. An error exists on the Perle 594 that requires service.
Some function may be available.
Contact your594 service representative.T
LEDs
z
means that the LED is lit.
Ready
zzzz
Call Perle
Service
zz
See PD
Guide
zz
Test Mode
zz zz
Indication: 12345678

594PDQuick Reference
Problem Determination QuickReference 7
6. An error exists that requires further customer problem
determination. Some function may be available.
Go to "Message Codes" on page 11 and look up the
messagecodedisplayedontheleftsideoftheoperator
panel LCD. The message code will suggest the
appropriate action.
7. An error has been detected by the POST or extended
diagnostics. Service on the Perle 594 is required.
Go to "Message Codes" on page 11 and look up the
messagecodedisplayedontheleftsideoftheoperator
panel LCD. The message code will suggest the
appropriate action.
8. An error has been detected by POST or extended
diagnostics. Further customer problem determination
is required.
Go to "Message Codes" on page 11 and look up the
messagecodedisplayedontheleftsideoftheoperator
panel LCD. The message code will suggest the
appropriate action.

594PDQuick Reference
8 Problem Determination QuickReference
Codes Displayed on the Operator Panel LCD
The operator panel LCD has two lines for displaying messages
used to determine the status of the Perle 594 hardware and
software.Thetoplinemaybeblank,oritmaydisplaymessages
in the following formats:
Top Line Format - Compatible mode
For the 594e in compatible mode, the following format
is used:
Top Line Format - Enhanced Mode
For the 594 in enhanced mode, the top line will either
be blank, or it will display additional information about
an errorcondition. This information willbe displayed in
one of the following two formats:
Where "CCCCCCCC" indicates the CP Name of the
controller which is reporting an error. The actual error
code will be displayed on the bottom line of the LCD.
or
Where "X" indicates theslotnumber ofthe card which
is reporting an error. The actual error code will be
displayedon the bottom lineof theoperatorpanel LCD.
The slot number will always be preceded by the
number"0". The "##" indicate the type of card which
is reporting the error.
PERLE 594e
CCCCCCCC
0X ##

594PDQuick Reference
Problem Determination QuickReference 9
Bottom line Format
A message code ("xxx-xx") is displayed on the left
side of the operator panel LCD. See "Message Codes"
on page 11 for the message codes that can be
displayed on the operator panel LCD.
A data field "aaaaaa(a)" is displayed on the right
side of the operator panel LCD. The data field can be
either a System Reference Code (SRC) or additional
messagecodeinformation.See"SRCs"onpage20for
the 3-digit hardware SRCs that can be displayed on the
operatorpanelLCD.All4-to6-digitSRCdefinitionscan
be found in Message Codes and SRCs">"Appendix C:
Solving Problems" in the
Userand Reference Guide.
Note: SRCs can also be displayed on the screens of
workstations attached to the Perle 594.
xxx-xx aaaaaa(a)

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10 Problem Determination Quick Reference
Message Code Groupings
Message codes are arranged in numerical groupings,
according to the type of code, as follows:
Numerical Group Type of Message Code
000 Req
has been pressed on the keypad
001 - 099 POST and extended diagnostics
100 - 198 Unused
200 - 299 Request codes
300 - 350 Configuration data, bridge filter file, or
594 Network Controller Software copy
messages
351 - 720 Operational code errors
721 - 998 Unused
999 An Invalid request code has been
entered
P01 - P24 Perle Enhanced Mode messages

594PDQuick Reference
Problem Determination Quick Reference 11
Message Codes
Message codes (xxx-xx) are displayed on the left side of the
bottom line of the operator panel LCD. They result from a user
request for information or an error condition.
000
Indicates the Req key has been pressed. To enter a request
command, press a request number then press Enter. To clear
therequest command press Esc.See "Summary of Concurrent
Request Codes" on pagepage 30
001-01
Power-on self-test (POST) is in progress.
001-02
Loading diagnostics from the Perle 594 Controller Setup
Diskette.
001-03
Initial program load of Perle 594 system software from the 594
floppy disk drive or 594 hard drive.
002-01
594 failure. Refer to the SRC in lower right corner of the LCD
and see chapter 5 of the
594 Diagnostic Guide
for its meaning.
003-02
-To run extended diagnostics, insert the 594 Controller Setup
Diskette, type "0" and press Enter
-To start normal operation, insert the appropriate 594
Controller Software diskette, type "1" and press Enter
- To start system configuration, insert the 594 Controller Setup
Diskette, type "2" and press Enter
xxx-xx

594PDQuick Reference
12 Problem Determination Quick Reference
003-03
The diskette in the Perle 594 diskette drive is not valid or is
damaged. Insert the correct diskette, then press Enter to
continue. If the invalid diskette is a valid Perle 594 system
diskette, then try using the appropriate 594 backup diskette. If
theproblem continues contact your 594 service representative.
010-05
A hardware error has been detected, contact your 594 service
representative.
020-01
The extended diagnostics main menu is being displayed.
- type"1" to view the Perle 594 hardware features
- type"2" to run all hardware tests
- type"3"to set the Perle 594 system date and time
- type"4" to configure the Perle 594 hardware.
020-02
Press Enter to restart the Perle 594 in normal mode, or press
Esc to continue.
021-xx
The Perle 594 feature card slot number and ID is displayed.
Where "xx" refers to the slot number in which the feature card
isinstalled,(i.e.,021-01,021-02,...,021-07aretheslotnumbers
of feature cards 1, 2,..., 7). The feature card ID is displayed on
the right side of the operator panel LCD. Press Esc to continue.
Note: If an unrecognized feature card is encountered asterisks
(**) will be displayed. If an empty slot is encountered, dashes
(—) will be displayed.
021-08
Theamount of memory installed on the Perle 594 Motherboard
isdisplayed in megabytes, onthe right sideof the bottom line of
the operator panel LCD.
021-09
The Perle 594 motherboard type number is shown where Rev
2.0 means 486 type motherboard.

594PDQuick Reference
Problem Determination Quick Reference 13
022-04
All extended diagnostics hardware tests completed
successfully or Req has been pressed to interrupt the tests.
Press Enter to continue.
022-05
At least one of the extended diagnostics hardware tests failed.
Press Enter to continue. You can view the errors with option6
(View the Perle time-stamped error log) in the Service Mode
main menu. See the
Perle 594 Diagnostic Guide
for more
information.
023-xx
Change or view the current Perle 594 system date and time.
- 023-01 change or view the current Perle 594 system date
- 023-02 change or view the current Perle 594 system time
•Use the left and right arrow keys on the keypad to move
the cursor
•Use the numbers on the keypad to change the values
•Press Enter to save the value and continue.
or
•Press Esc to quit the request without changing the value
-023-03thedateenteredisnotvalid,press Enter to continue.
-023-04 the time enteredis not valid, press Enter to continue.
024-01
The current Token-Ring speed (4 or 16 Mbps), or Ethernet
speed (10 or 100 Mbps) of the selected LAN Feature card is
displayed on the right side of the operator panel LCD. Use the
up and down arrow keys on the keypad to select a new LAN
speed. Press the Enter key to complete the Perle 594 setup.
024-02
The Perle 594 setup is complete. Press Esc or Enter to
continue.
024-03
Invalid hardware setup due to invalid configuration. Invalid card
in wrong slot.

594PDQuick Reference
14 Problem Determination Quick Reference
099-01
A system reset request is in progress. Press Esc to cancel.
099-02
The system reset request is complete. Press Enter to continue.
Press Esc to cancel the request.
099-03
Indicates that a reset is in progress.
099-04
A rebootin Configuration mode or Extended Diagnostics mode
is requested. Remove the diskette that is currently in the drive
and press Enter.
099-05
A reboot in normal mode is in progress but the diskette in the
driveisnotaPerle594ControllerSoftwarediskette.PutaPerle
594ControllerSoftwareDiskette in the drive and press Enterto
continue.
199
A Perle 594 hardware error has been detected. Use the SRC on
theoperator panelLCD to identify the error.
200-260
A request to display Perle 594 concurrent information has been
made. See "Summary of Concurrent Request Codes" on page
30.
280
Indicates that software is being downloaded to the594.
290
Enter concurrent diagnostic mode request. To activate the
request, press Enter, or press Esc to clear.
291
Exit concurrent diagnostic mode request. To activate the
request, press Enter, or press Esc to clear.

594PDQuick Reference
Problem Determination Quick Reference 15
300 to 303
The594 is in the process of copying configuration data, a bridge
filter file or 594e Network Controller Software from diskette to
594 storage. For more information, see Chapter 6, "Transferring
594 Configuration Data" in the
User and Reference Guide
.
304
ThePerle594 is inInteractive Configurationmode,transferring
configuration data is not allowed in this mode. Press Esc to exit
this operation.
305
There isno configuration file, 594CONF.DAT, or bridge filter file,
594FILT.DAT, on the diskette inserted in the 594 diskette drive.
Press Clear, then insert the correct diskette.
306
The Perle 594 is not in configuration mode. Configuration data
or 594e Network Controller Software can be transferred only
when the 594 is in configuration mode.
307
A diskette problem has been detected. Use the SRC displayed
on the operator panel LCD to identify the problem.
308
A 594 hard drive problem has been detected. Use the SRC
displayed on the operator panel LCD to identify the problem.
309
There is no configuration data in CMOS.
310
The bridge filter file cannot be copied at this time. Try this
operation again later when the 594 isnot so busy.
311
The bridge filter file is larger than 10,000 bytes. Press Clear.
Reduce bridge filter file size and try operation again.

594PDQuick Reference
16 Problem Determination Quick Reference
313
The 594e Network Controller Software diskette is a different
version then the 594e Base Controller Software diskette. Press
Esc, insert the correct version of the 594e Network Controller
Software disketteand try theoperation again.
314
A 594e front panel request has been performed that requires
the 594e Base Controller Software Diskette to be inserted into
the 594e floppy drive. Press Esc, insert the 594e Base
Controller Software Diskette and try the operation again.
315
A 594e front panel request has been performed that requires
the 594e Network Controller Software Diskette to be inserted
into the 594e floppy drive. Press Esc, insert the 594e Network
Controller Software Diskette and try the operation again.
320
Copy bridge filter file request. To activate the request, press
Enter, or press Esc to clear.
340
Copy Network Controller Software request. To activate the
request, press Enter, or press Esc to clear.
345
Display 594e Network Controller Software version request. To
activate the request, press Enter, or press Esc toclear.
351
The system file cannot be read from the Perle 594 Diskette or
thePerle594harddrive.UsetheSRCdisplayedontheoperator
panel LCD to identify the problem.
352
A configuration problem was detected.Use theSRC displayed
on the operator panel LCD to identify the problem.