15
Problem Why it happened What to do
I’m having diculty
adjusting the heated
humidier setting.
The blower is not
turned on, or the
humidier is not fully
connected.
The humidier setting can only be adjusted when therapy is turned
ON. Conrm that the blower is turned on, and that the humidier
icon appears on the left side of the screen, then adjust to desired
comfort. If the blower is on but the humidier settings are not
displayed on the Therapy ON screen, then unplug the device.
Conrm that the humidier electrical contacts are not obstructed or
damaged. Then reconnect the humidier and reconnect the device’s
power supply. Turn the blower on; if the settings are still not visible,
contact your supplier or Philips Respironics for assistance.
The water in the water
tank runs out before
morning.
Water tank was
not full at start of
session. Mask leak is
excessively high. The
ambient conditions
are very dry/cool.
Under most conditions, a full water tank should last for a typical
sleep session. However, many factors impact water consumption,
including: the ambient temperature and humidity in your bedroom,
your humidier settings, the level of mask leak, and the duration of
your sleep session.
First, make sure that the water tank is lled to the maximum ll line
at the start of your sleep session. Check that your mask is tted
properly, and adjust as needed to reduce mask leak to normal levels.
You may use the Check Mask Fit function to evaluate your mask t.
Also, conrm that the device, humidier, humidier seals, and tube
are connected properly and not leaking. You may also choose to
lower your humidier settings, change the humidication mode from
Fixed to Adaptive humidication mode, or adjust the Target Time
setting to increase the time that your humidier water will last.
I hear a leak or
whistling sound
coming from my
therapy device or
humidier (not related
to mask leak).
The therapy device
air inlet may be
obstructed. The
humidier or tube is
not fully connected.
The humidier seals
are not fully seated or
are missing.
Check therapy device air inlet is not obstructed and lters are clean
and properly inserted. Conrm that the device, humidier, and tube
are connected properly and not leaking. Conrm that the humidier
tank lid is properly seated; if needed, gently press around the
perimeter of the tank lid to reseat it.
I accidentally spilled
water into my
humidier base.
The water tank has
been lled beyond
the maximum ll line.
A small amount of water spilled on the base of the humidier will not
harm your device. A small spill in the humidier will evaporate under
normal humidier use. However, too much water in the humidier
water tank could spill over the tank lid and might damage your
furniture.
Disconnect power from the device. Remove the water tank, pour out
any excess water until the water level is at or below the maximum ll
line and set the water tank aside. Separate the humidier from the
therapy device, and pour out the spilled water. Once the heater plate
has cooled, wipe the humidier with a paper towel or soft cloth. If
needed, dry the underside of the humidier and conrm that your
table top is dry. Reconnect the humidier and power supply, and
reinstall the water tank.
Note
For information on troubleshooting your therapy device, see the manual included with your therapy device.