Philips HFL4014 Series User manual

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http://www.philips.com/support/
https://support.cmnd.pro/
Professional Installation Manual
xxHFL4014/12
Status: Final
Version: 1.0
Date: October 2019
Author: Gerrit Weiden

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Version history:
Version
Date
Author
Changes:
1.0
Oct2019
Gerrit Weiden
First version Installation manual xxHFL4014

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Table of Contents
Version history: ................................................................................................................................... - 1 -
1. General information.................................................................................................................... - 6 -
1.1 Notice .................................................................................................................................. - 6 -
1.2 Help and support................................................................................................................. - 6 -
1.3 Definitions, Acronyms and Abbreviations........................................................................... - 7 -
1.4 How to navigate, open menu’s and make selections.......................................................... - 7 -
2. Requirements before starting the installation of a TV................................................................ - 8 -
2.1 Remote control.................................................................................................................... - 8 -
2.1.1 Master remote control 22AV8573 or 22AV9573A or 22AV9574A.............................. - 8 -
2.1.2 Guest remote control 22AV1904A (IR)........................................................................ - 8 -
2.1.3 Accessory remote controls.......................................................................................... - 9 -
2.1.4 Setup of the remote controls ...................................................................................... - 9 -
2.1.4.1 How to setup the Master RC 22AV9574A ................................................................... - 9 -
2.1.4.2 How to set the multi RC for the guest RC 22AV1904A.............................................. - 10 -
2.1.4.3 How to setup the Healthcare RC ............................................................................... - 10 -
2.1.4.4 How to setup the Easy RC.......................................................................................... - 10 -
2.2 Professional Settings menu ............................................................................................... - 11 -
2.3 Software upgrade.............................................................................................................. - 12 -
2.4 Clone folder structure ....................................................................................................... - 13 -
3. Find out the state of the TV....................................................................................................... - 14 -
3.1 Virgin mode ....................................................................................................................... - 14 -
3.2 Professional Mode ON/OFF............................................................................................... - 14 -
3.3 CSM (Customer Service Menu) ......................................................................................... - 14 -
4. Reinstall TV................................................................................................................................ - 16 -
4.1 Reinstall the TV manually .................................................................................................. - 16 -
4.2 Reinstall via a script in the clone file ................................................................................. - 17 -
5. Virgin installation wizard........................................................................................................... - 18 -
5.1 Instant Initial Cloning (IIC) ................................................................................................. - 18 -
5.1.1 Virgin installation....................................................................................................... - 18 -
5.1.2 Instant initial cloning and software upgrade............................................................. - 18 -
5.2 Settings during virgin installation...................................................................................... - 21 -
6. Professional Settings ................................................................................................................. - 22 -
6.1 General information.......................................................................................................... - 22 -

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6.1.1 Store settings in the Professional Settings menu...................................................... - 22 -
6.2 Overview............................................................................................................................ - 22 -
6.3 Upgrade and Clone............................................................................................................ - 23 -
6.4 Switch on settings.............................................................................................................. - 27 -
6.4.1 Channel Settings........................................................................................................ - 27 -
6.4.2 Feature Settings......................................................................................................... - 27 -
6.4.3 Sound Settings........................................................................................................... - 28 -
6.4.4 Picture Settings.......................................................................................................... - 28 -
6.4.5 Subtitles..................................................................................................................... - 29 -
6.4.6 Guest Management................................................................................................... - 29 -
6.4.7 Content Rating........................................................................................................... - 29 -
6.5 Identification Settings ....................................................................................................... - 30 -
6.5.1 RoomID...................................................................................................................... - 30 -
6.5.2 Premises Name.......................................................................................................... - 30 -
6.6 Guest Management........................................................................................................... - 30 -
6.7 Dashboard ......................................................................................................................... - 31 -
6.8 Features............................................................................................................................. - 32 -
6.8.1 Apps........................................................................................................................... - 32 -
6.8.2 SmartInfo................................................................................................................... - 33 -
6.8.3 Welcome Screen........................................................................................................ - 34 -
6.8.4 MyChoice................................................................................................................... - 34 -
6.8.5 Content Rating........................................................................................................... - 34 -
6.8.6 Clock .......................................................................................................................... - 35 -
6.8.7 Scheduler................................................................................................................... - 35 -
6.9 Channels ............................................................................................................................ - 36 -
6.10 Sources .............................................................................................................................. - 38 -
6.11 Date and Time ................................................................................................................... - 40 -
6.12 Networks ........................................................................................................................... - 42 -
6.12.1 Network wizard ......................................................................................................... - 42 -
6.12.2 Network settings ....................................................................................................... - 42 -
6.12.3 Network Control TV Over IP ...................................................................................... - 44 -
6.13 Input Control ..................................................................................................................... - 46 -
6.14 Advanced........................................................................................................................... - 47 -
6.15 TV Settings......................................................................................................................... - 49 -

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6.15.1 Picture ....................................................................................................................... - 50 -
6.15.2 Sound......................................................................................................................... - 51 -
6.15.3 Audio Language Preference ...................................................................................... - 53 -
6.15.4 Subtitle Language Preference ................................................................................... - 53 -
6.15.5 Accessibility ............................................................................................................... - 53 -
6.16 Reset.................................................................................................................................. - 54 -
6.17 Manage MyChoice............................................................................................................. - 56 -
6.17.1 How does it work....................................................................................................... - 56 -
6.17.2 How to configure MyChoice...................................................................................... - 57 -
6.17.3 Platform specific........................................................................................................ - 59 -
6.17.4 MyChoice RC commands........................................................................................... - 59 -
6.17.5 MyChoice remote activation ..................................................................................... - 60 -
6.18 Manage Scheduler............................................................................................................. - 62 -
6.19 Manage Channels .............................................................................................................. - 65 -
6.19.1 Rename channels ...................................................................................................... - 65 -
6.19.2 Hide/Show channels.................................................................................................. - 66 -
6.19.3 Reorder channels....................................................................................................... - 66 -
6.19.4 Blank/ Non-Blank channels ....................................................................................... - 66 -
6.19.5 Remove channels....................................................................................................... - 67 -
6.19.6 Re-number channels.................................................................................................. - 67 -
6.20 Channel installation wizard ............................................................................................... - 68 -
6.20.1 Install RF channels ..................................................................................................... - 68 -
6.20.2 Install IP channels ...................................................................................................... - 71 -
6.20.3 Install media channels............................................................................................... - 71 -
6.21 Network installation wizard .............................................................................................. - 71 -
6.22 SmartInfo........................................................................................................................... - 73 -
6.22.1 SmartInfo Browser..................................................................................................... - 73 -
7. IP TV installation........................................................................................................................ - 74 -
7.1 Setup.................................................................................................................................. - 74 -
7.2 Settings for installing IPTV................................................................................................. - 74 -
7.3 Installing IP Channels......................................................................................................... - 75 -
7.4 IP over RF cable using DOCSIS ........................................................................................... - 75 -
8. Make TV visible in CMND .......................................................................................................... - 76 -
8.1 Connect the TV via IP......................................................................................................... - 76 -

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8.1.1 Change the TV settings.............................................................................................. - 76 -
8.1.2 Use a DNS server ....................................................................................................... - 76 -
8.1.3 URL fallback mechanism............................................................................................ - 76 -
8.2 Connect the TV via RF........................................................................................................ - 77 -
9. Custom Dashboard.................................................................................................................... - 78 -
9.1 Browser based custom dashboard.................................................................................... - 78 -
10. Examples................................................................................................................................ - 79 -
10.1 Custom channel logos ....................................................................................................... - 79 -
10.1.1 How to extract the channel logos ............................................................................. - 79 -
10.1.2 How to add custom channel logos ............................................................................ - 79 -
10.1.3 Improper scaled channel logo in the Channels overview ......................................... - 80 -
10.2 ChannelList.xml in the clone file........................................................................................ - 80 -
10.2.1 Add an RF channel in the ChannelList.xml ................................................................ - 81 -
10.2.2 Add a media channel in the ChannelList.xml ............................................................ - 81 -
10.2.3 Add an IP channel in the ChannelList.xml ................................................................. - 82 -
10.3 RoomSpecificSettings in the clone file .............................................................................. - 82 -
10.4 LocalCustomDashboard in the clone file........................................................................... - 84 -
10.5 Capture logs from TV on USB ............................................................................................ - 84 -

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1. General information
In this document, you can find information on how to install the Philips Professional TV’s from the
xxHFL4014 range. This document is intended for the System Integrator or the responsible technician
of the hotel. You will find descriptions on what functions these new platforms support and how to use
them.
In this chapter, you can find back some general information that is useful to know before reading the
rest of the document.
1.1 Notice
2019 © TP Vision Belgium NV All rights reserved. Specifications are subject to change without notice.
Trademarks are the property of Koninklijke Philips Electronics NV or their respective owners. TP Vision
Belgium NV reserves the right to change products at any time without being obliged to adjust earlier
supplies accordingly.
TP Vision Belgium NV cannot be held responsible neither for any errors in the content of this document
nor for any problems as a result of the content in this document. Errors reported will be adapted and
published on the Philips support website as soon as possible.
1.2 Help and support
Visit the Philips support website at http://www.philips.com/support/ for:
Leaflets and product documentation
Download a printable PDF version of the user manual
Contact details of the helpdesk
Download the latest available software
Visit the Philips support ticketing system at https://support.cmnd.pro for:
Allowing you to enter any after sales question for which you need support
Easily follow up on any tickets submitted
A knowledge base that will enable you to find answers to questions we receive on regular basis
(FAQs)
An NDA section for specific questions that require an NDA to be in place with your company
to get the detailed feedback
Visit the CMND website to download and find all info about CMND https://cmnd.io/

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1.3 Definitions, Acronyms and Abbreviations
[ ]: The values between brackets are referring to a TV menu item or a button on screen
“ “:The values between quotation marks are referring to a remote button
CDB: CustomDashBoard
DVB-T: Digital Video Broadcasting - Terrestrial
DVB-C: Digital Video Broadcasting - Cable
HTTP: Hyper Text Transfer Protocol
IIC: Instant Initial Cloning
IR: Infrared
JAPIT: ‘JSON API for TV’is the API specification to control the Philips TV
JEDI: Java Enterprise Display Interface
LCN: Logical Channel Number
MB: MegaByte
MHz: Megahertz
OSD: On Screen Display
PTA: Philips TV Application
RC: Remote Control
SI: System Integrator
STBY: Standby
SW: Software
TV: Television
WIXP: Web Internet eXPress
1.4 How to navigate, open menu’s and make selections
Navigating in the menu can be done with the “up”, “down”, “left”and “right” arrow buttons
on the remote control
Opening a menu can be done with the “OK” button
The “OK” button can also be used to activate buttons that can be seen on the screen like
[Done], [Cancel], [Close], [Yes], [No], …
In many places in the menu, you need to press the “OK” button after you selected an item to
confirm your selection. Only navigating to this menu item and go back to the menu will not
store your selection
Changing the value of a slider can be done using the “up”and “down”arrow, your selection
will be remembered without pressing the “OK” button

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2. Requirements before starting the installation of a TV
Before starting the installation, make sure that you have everything you need at hand.
You need a USB device and a remote control.
2.1 Remote control
2.1.1 Master remote control 22AV8573 or 22AV9573A or 22AV9574A
22AV8573 22AV9573A 22AV9574A
2.1.2 Guest remote control 22AV1904A (IR)

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2.1.3 Accessory remote controls
22AV1604B
Healthcare RC
22AV1601B
Easy RC
22AV1604A is not the same RC as 22AV1604B while it looks identical. 22AV1601A is not the same RC
as 22AV1601B while it looks identically.
2.1.4 Setup of the remote controls
2.1.4.1 How to setup the Master RC 22AV9574A

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2.1.4.2 How to set the multi RC for the guest RC 22AV1904A
You can use the guest RC for multi RC. More details can be found in the ‘Professional settings’ chapter.
You can program this RC by pressing 2 buttons at the same time for 5 seconds.
Below you can find a table how to match the TV settings and the settings as they can be used in the
guest RC:
Mode:
Buttons combination:
Blue (default)
“Home” and “Blue”
Yellow
“Home” and “Yellow”
Red
“Home” and “Red”
Green
“Home” and “0”
0
“Home” and “1”
1
“Home” and “2”
2
“Home” and “3”
3
“Home” and “4”
4
“Home” and “5”
5
“Home” and “6”
6
“Home” and “7”
7
“Home” and “8”
8
“Home” and “9”
9
“Home” and “0”
Note: When the battery is low, the RC will send out a special battery low command after each
key press with a notification on the display.
Note: The Multi RC setting is not permanently stored. After battery exchange the Multi RC
setting for the RC need to be programmed.
2.1.4.3 How to setup the Healthcare RC
The RC can be used in both RC5 and RC6 mode, meaning that it can be used for all TV’s. By default the
RC is in RC6 mode (for 301x/501x/701x TV’s). You can change the RC to RC5 mode (for 28x9 TV’s).
You can change the RC to RC5 mode by pressing 5 seconds “Home” and “Volume up” at the
same time.
You can change it back to RC6 mode by pressing 5 seconds “Mute” and ”Channel up” at the
same time.
You can also use this RC for multi RC. More details can be found in the ‘Professional settings’ chapter.
You can program this RC in the same way as the guest RC.
2.1.4.4 How to setup the Easy RC
The RC can be used in both RC5 and RC6 mode, meaning that it can be used for all TV’s. By default the
RC is in RC6 mode (for 301x/501x/701x TV’s). You can change the RC to RC5 mode (for 28x9 TV’s).
You can change the RC to RC5 mode by pressing 5 seconds “Home” and “Volume up”at the
same time.

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You can change it back to RC6 mode by pressing 5 seconds “Mute” and ”Channel up” at the
same time.
You can also use this RC for multi RC. More details can be found in the ‘Professional settings’ chapter.
You can program this RC by pressing 2 buttons at the same time for 5 seconds.
Below you can find a table how to match the TV settings and the settings as they can be used in the
guest RC for RC6:
Mode:
Buttons combination:
Blue (default)
“Home” and “Volume down”
Yellow
“Home” and “Channel down”
Red
“Back” and “Volume down”
Green
“Back” and “Channel down”
0
“Home” and “Clock”
1
“Home” and “Subtitle”
2
“Home” and “Arrow up”
3
“Home” and “TV”
4
“Home” and “Arrow left”
5
“Home” and “OK”
6
“Home” and “Arrow right”
7
“Home” and “Back”
8
“Home” and “Arrow down”
9
“Home” and “Mute”
Below you can find a table how to match the TV settings and the settings as they can be used in the
guest RC for RC5:
Mode:
Buttons combination:
Blue (default)
“Home” and “Volume down”
Yellow
“Home” and “Channel down”
Red
“Back” and “Volume down”
Green
“Back” and “Channel down”
Also, note that for the easy RC the multi RC setting is stored permanently, so it will remember
the setting even if the batteries are removed from the RC.
2.2 Professional Settings menu
To access the [Professional Settings] menu you have 2 possibilities:
Using the master remote control (green), press the “RC 6 setup”key and then press the
“Setup-icon”button:
Using the guest remote control, press the following keys sequentially: “3 1 9 7 5 3 mute”or
“mute left right up down ok”
Note: The sequence: “3 1 9 7 5 3 mute”will not show the [Professional Settings] if [High
Security] option is enabled, it will only work using the ‘master RC’

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2.3 Software upgrade
For the best guest experience, it is highly recommended to use the latest software version available.
Go to: http://www.philips.com/support/
Select your country, enter the model number and download the latest software version
available
Unzip the software and follow the instructions how to upgrade the software on the TV
The USB flash drive used for software upgrade must be formatted as FAT32 and preferably
empty to avoid an accidental upload of a wrong setting or software
Preparation:
oCopy the software (Autorun.upg) on the root of the USB stick (FA32 formatted) and
do not change the name
Procedure:
oStart up the TV and wait until it is fully booted up, should take a max of 2min
oInsert the USB stick
oA wizard will automatically appear and start the upgrade to the new SW
oWait until the process finishes and do not unplug the power cord
oAfter around 2min the update will be done and the USB stick can be extracted
It’s required to first upgrade the TV and afterwards to perform the installation
The latest software version and cloning data can be stored on the same USB drive for a 2 in 1 action:
software upgrade and cloning during the instant initial cloning. See chapter ‘Instant Initial Cloning (IIC)’
for more information.

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2.4 Clone folder structure
Below you can find the menu structure of a clone file.
Following is the folder name used in the root of the USB device containing the clone data:
TPM187HE_CloneData/MasterCloneData/
In the folder ‘TPM187HE_CloneData’, there can be multiple folders (so not only ‘MasterCloneData’):
The MasterCloneData is the main master clone file containing all clone data.
The DataDump contains information for debugging in case of reported problems. It also
contains the CSM.txt file containing all details about the TV.
You can also have a folder called “xxxxxCloneData” where xxxxx is the 5 digits of the room
number. If the room number matched the roomID set in TV, the TV will used this clone file to
program the TV when cloning from USB to TV.
It is advised to use CMND or the TV menu to make changes to the MasterCloneData and not to do this
manually.
Just for your information, the menu structure inside the MasterCloneData folder is as follows (some of
the folders might not be seen depending on your settings):
If you want to clone some specific part in your TV you can do so by only putting the specific folder in
the MasterCloneData folder before cloning it in the TV.
Note: The folder names are case sensitive

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3. Find out the state of the TV
It is important to know if a TV is in Virgin mode (out of the box) or installed before. When installing a
newly bought TV, it will be in virgin mode.
3.1 Virgin mode
If you can see below screen, you know that the TV is in ‘out of the box’ state and you can install the
set by using procedure described in chapter ‘Virgin installation wizard’of this manual.
3.2 Professional Mode ON/OFF
If your set is not in virgin mode, you can check if the professional settings are ON or OFF. This can be
done by going to the professional menu and navigate to [Advanced] [Professional Mode] and turn this
option back to [On] in case it would be [Off]. You will need to do a virgin installation after you have
enabled Professional Mode by reinstalling the TV.
This TV is only to be used having professional mode set to [On], you are able to turn it [Off] in case
your TV is out of warranty and you still want to use it as a consumer TV.
Note: no support will be given in case of [Professional Mode] = [Off].
3.3 CSM (Customer Service Menu)
The CSM contains data about the TV software, serial number and other details. The menu can be
accessed using a standard remote control or using the master remote control.
Using the guest RC with digits: “1 2 3 6 5 4”
Using the master RC “Recall/Info” or “Info/CSM” depending on the model

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Note: When you enter the CSM menu using the key code a text file (CMS.txt) will be written to your USB
memory device if it’s connected to your TV in order to have a copy of the CSM data.
You can navigate between the 9 CMS pages using “Up/Down”.

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4. Reinstall TV
4.1 Reinstall the TV manually
If you want to start an installation from scratch you can always reinstall the TV. All settings will be reset
to the default values and channel list will be cleared.
Note: Some settings like webservice url, roomID, manual date and time, professional mode,
professional menu pin lock and logging url will not be reset, If you want these settings to be
changed you will need to do this after the reinstallation has finished.
Open the [Professional Settings] menu.
Navigate to the [Reset] menu. Navigate to the [Reinstall TV] menu.
Press the “OK” button on the [Reinstall TV] menu, you should get below screen.

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Note: Depending on your country and settings, a PIN code can be requested.
Select [Yes] and press the “OK” button to reinstall the TV. You will see that the TV will apply a reset
and restart into IIC mode.
4.2 Reinstall via a script in the clone file
To automatically reinstall the TV, load a new clone file and load new SW you can use this script.
In the ‘MasterCloneData’ folder you can add a folder called ‘Script’. In this folder you have to put a
script called ‘Script.xml’.
This xml file has as content below:
<?xml version='1.0' encoding='UTF-8' ?>
<Script>
<SchemaVersion MajorVerNo="1" MinorVerNo="0" />
<Activity>
<Action>ReinstallTV</Action>
</Activity>
</Script>
If you have this file in the correct location and you Clone USB to TV then in the beginning of the cloning
process the TV will give a notification ‘Reinstall TV’ and the TV will be reinstalled.
After the reinstallation the TV will be in IIC mode, if you have new SW on the USB device the TV will be
upgraded, after this the new clone file will be loaded to the TV.

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5. Virgin installation wizard
Out of the box a new TV will be in virgin mode. This means that you will have to go through the virgin
installation wizard to apply the first settings of the TV.
You might need to wake up the TV from standby.
5.1 Instant Initial Cloning (IIC)
5.1.1 Virgin installation
When starting up the TV in virgin mode you will see the first screen indicating Instant Initial Cloning
(IIC). The TV is now searching on USB, Network and RF for a new clone file containing all new settings
for the TV and/or a new software update.
You can also see the model name and SW version of the TV.
If there is no need to load a clone file in this TV (for example if you want to make a new installation to
create a master clone file) then you need to press “OK” to activate the skip button.
5.1.2 Instant initial cloning and software upgrade
If you want to upgrade the TV software and load a new clone file in the TV via USB you have to do
following steps:
Disconnect the TV from the mains power
Insert a USB device with both the new SW (See chapter “Software upgrade”) and the clone file
you want to load in the TV
You must see following 2 files in the root of your USB device (remove all other files and folders)
Note: Both folder name and the upg file are case sensitive.

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Connect the mains power to the TV
Wake up the TV from STBY if required
The TV will automatically detect the new SW version and the clone file and upgrade both
During this process you will see following (no user interaction needed):
oDetection of the Software and Clone file
oUpgrading the SW from USB to TV will start
oAfter the installation phase, the TV will reboot. The SW upgrade can take several
minutes.