Pimax Portal User manual

Portal

Quick Guide

Product Introduction ...........................................................................................................................................................................

PACKAGE CONTENTS ........................................................................................................................................................................

PRECAUTIONS BEFORE USE ...........................................................................................................................................................

6D F VR EXPERIENCE (for VR kit only） ....................................................................................................................................

Specifications ......................................................................................................................................................................................

1.Quick Guide .......................................................................................................................................................................................

1.1. Setup ........................................................................................................................................................................................

6.1.1 Tablet mode ...............................................................................................................................................................

6.1.2 VR mode ....................................................................................................................................................................

1.2. Charging .................................................................................................................................................................................

1.3. Power n ...............................................................................................................................................................................

1.4. Buttons ..................................................................................................................................................................................

2. Switching Modes ...........................................................................................................................................................................

2.1. Tablet → VR ........................................................................................................................................................................

2.2. VR → Tablet ....................................................................................................................................................................

2.3. Switching between controller modes .............................................................................................................................

3. issues .................................................................................................................................................................................................

3.1. controller issues ..................................................................................................................................................................

3.1.1 The controller is not responding ..........................................................................................................................

3.1.2 The controller keeps vibrating or other abnormalities occur .......................................................................

3.2. System Crash .......................................................................................................................................................................

4. Product Care ...................................................................................................................................................................................

4.1. Lens Care ................................................................................................................................................................................

4.2. Face cleansing with cotton pads .....................................................................................................................................

4.3. Cleaning of headset (excluding visor, using cotton pads for interior padding), controller, and accessorie

5. SAFETY WARNING ................................................................................................................................................................................

Health and Safety ........................................................................................................................................................................

Electronic Devices .......................................................................................................................................................................

6. Warranty Regulations ....................................................................................................................................................................

7. Declaration of Rights and Interests .............................................................................................................................................

0



0

0



0



0

0



0



0



0

0



1



1

Contents

Product Introduction

 The Pimax Portal handheld device is a high-performance, highly reliable, portable, fanless, and touch-enabled multi-functional tablet

computer product that combines tablet mode, VR mode, and display mode. In addition to the tablet functionality for general

entertainment and office computing, it can also be configured with accessories such as magnetic game controllers, wristbands, and

VR boxes for combined use

 This product comes with the Android 10 operating system and features a high-performance Qualcomm Snapdragon XR2 processor

with 8GB of standard operating memory that cannot be expanded. There are two versions available for storage capacity, 128GB and

256GB, which can be further expanded through a T card with a maximum capacity of 1TB. The entire device features a sealed,

fanless, and ultra-thin design for easy portability

 This product is suitable for meeting the lightweight office and entertainment needs of most people; it is especially suitable for heavy-

duty technology gamers who have high requirements for image quality and positioning experience, as well as professionals who

require virtual reality technology assistance in their work.

 1 x Portal tablet main uni

 1 x Magnetic game controller (left

 1 x Magnetic game controller (right

 1 x USB-C charging cabl

 1 x Handheld VR Kit (optional

 1 x View VR headset (optional)

 This product uses magnetic connection for the controller and the main unit. Please avoid placing your hands or other body parts

between the magnetic game controller and the main unit to prevent getting pinched

 Before using the VR mode of this product, please make sure to check the surrounding environment and reserve at least a 2m x 2m

space. Before use, make sure that your body feels comfortable and the surrounding environment is safe. Especially when wearing the

headset and moving indoors, try to avoid accidents as much as possible

 It is not recommended for children under 12 years old to use the VR mode of this product. Please place the headset accessories (if

any) in a place that children cannot reach. Adolescents over 12 years old should use the VR mode under adult supervision to avoid

accidents

 Direct exposure of the headset lenses to ultraviolet rays or sunlight may cause permanent screen damage. Please avoid this situation.

This type of screen damage is not covered by the warranty

 This product does not have built-in nearsighted adjustment function. Nearsighted users should wear glasses to use and try to avoid

scratching or damaging the optical lenses of the headset with nearsighted glasses. It is recommended to pay attention to the

protection of optical lenses when using and storing the product to avoid scratches from sharp objects

 When using the VR Kit with the controller (if any), please use the wrist strap to avoid accidents caused by the controller slipping out

of your hand

 Long-term use of VR mode may cause slight dizziness or eye fatigue. It is recommended to take appropriate rest to relieve discomfort.

PACKAGE CONTENTS

PRECAUTIONS BEFORE USE

Android 1

Qualcomm Snapdragon XR2 Processor, up to 2.84GH

8GB DDR4 RAM (standard), up to 8GB supporte

Qualcomm Adreno 650 GP , frequency up to 587MH

128GB SSD, up to 256G

WiFi and Bluetooth connectivit

Dual speakers, array microphone

5.5" displa

Maximum effective resolution: 3840x216

Maximum frame rate at maximum resolution: 14

Maximum color depth: 8-bi

Brightness: 400 ni

Contrast ratio: 1000:

5 points touchscree

1 x SB Type-

225mm (length) × 89mm (width) × 14.2mm (thickness

367

Operating temperature: 0°C to 45°C with surface airflo

Storage temperature: -30°C to 70°

95% @ 40°C (non-condensing

5Vdc 3A / 9Vdc 2

3960mAh

Operating Syste

Processo

Memor

GP

Storag

Networkin

Audi

Displa

Touchscree

I/O interfac

Siz

Weigh

Temperatur

Humidit

Chargin

Battery

Specifications

 It is recommended to prepare a clean and safe experience space that is not less than 2×2 meters; keep the room bright and avoid

using it in spaces with only monochrome walls or large reflective surfaces such as glass, mirrors, and spaces with many moving

images and objects

 Set up the play area according to the on-screen prompts after turning on the device. This product can track the motion status of the

headset and the controllers in the forward, backward, left, right, up, down, and rotation directions. Your body movements in reality will

be reflected in real-time in the virtual world.

6DOF VR EXPERIENCE (for VR kit only）

WARNING

The virtual safety area reminder function of this product cannot fully guarantee your safety within the set area. Please always pay

attention to the safety situation around you.

 Quick Guide

1.1. Setup

1.1.1. Ta let mode

1.1.2. VR mode

 Connect the magnetic controller (left) / magnetic controller (right) to the side of the console as shown in the figure

 Both the controller and the console have magnets, and they will automatically adsorb when the direction is correct and the distance

is close

 Please be careful not to place your hands or other body parts between the console and the magnetic controller to avoid pinching.

 Before using in VR mode, the magnetic controller needs to be removed first

 Insert the Portal console into the View headset, paying attention to the direction. The screen of the Portal console and the lens of the

View headset should face the same side

 After insertion, pull up the elastic band and wrap it around the buckle to further secure it.

1.2. Charging

1.3. Power On

 Connect the Portal to the charger via a Type-C data cable to charge the console

 The Portal console supports standard US charging and Qualcomm QC fast charging protocol, with a maximum charging power of 18W

 Magnetically attach the magnetic controller to the sides of the console to charge the controller.

To turn on the device, press and hold the power button at the top when it is turned off.

1.4. Buttons

01 02

12 13 14

05 06

10 20

30 31 32

23 24

27 28

Enter pairing mod

Unpair paired controlle

Restart the controlle

Turn on/Wake up the controlle

Bac

Hom

TB

Selec

Star

Customi abl

Call Toolbo

Screensho

Volume 

Volume +

Long press 4

Long press 7.5

Short press 1

Clic

Pres

Double Pres

Press at same tim

Press at same time

L: 01+02 / R: 19+2

L: 12+14 / R: 30+3

L: 14 / R: 3

1

1

1

3

3

3

0

0

1

2

3

30+0

30+02

Key Position

Handheld Mode Action Function

01 02

12 13 14

05 06

10 20

30 31 32

23 24

27 28

Enter pairing mod

Unpair paired controlle

Back to main men

Restart the controlle

Turn on/Wake up the controlle

Syste

pi/Hom

Volume

Volume

In game-

In game-

In game-

In game-

Left Stick-Clic

Left Stick-U

Left Stick-DOW

Left Stick-LEF

Left Stick-RIGH

Right Stick-Clic

Right Stick-U

Right Stick-DOW

Right Stick-LEF

Right Stick-RIGHT

Long press 4

Double Clic

Long press 7.5

Short press 1

Clic

Click

L: 01+02 / R: 19+2

L: 12+14 / R: 30+3

1

L: 14 / R: 3

1

1

0

0

0

0

2

1

0

0

0

0

0

2

26/2

25/2

28/2

27/23

Key Position

VR Mode Action Function

-Enjoy VR

2. Switching Modes

2.1 ablet → VR

-Select VR icon on Tablet

2.2 VR → ablet

To switch from VR mode to tablet mode:

2.3 Switching between controller modes

 Remove the Portal console from the View headset

 Click OK.

 Select the icon at the lower-left corner of the desktop to enter the Portal settings

 Select "Devices.

 Click to select the controller connection mode you want

 Controller mode: This is the default mode in console form and can also be used to play traditional games in VR mode

 Multiplayer mode: This mode treats the magnetic controller (left) and magnetic controller (right) as independent controllers, suitable

for multiplayer scenarios.VR mode: This is the default mode in VR form, where the magnetic controller is used as the form of the

separated VR controller for 6-degree-of-freedom VR games.

 issues

3.1. controller issues

3.2. S stem Crash

3.1.1. The controller is not responding

3.1.2. The controller keeps vibrating or other abnormalities occur

 Please make sure the controller is paired with the console properly

 Please make sure the controller has power. Attach the controller to the side of the console or the Dock to charge it

 Press and hold the "Button 14" on the left controller or "Button 32" on the right controller for 3 seconds to wake up the controller.

Press and hold "Button 14" on the left controller or "Button 32" on the right controller for 20 seconds and then release it to reset the

controller.

Long press power button for 4 seconds to force shut down, then reboot your Portal.

01 02

12 13 14

05 06

10 20

30 31 32

23 24

27 28

4. Product Care

4.2. Face cleansing with cotton pads

Please use disinfectant wipes (which can contain alcohol) or a microfiber cloth dipped in a small amount of 75% concentration alcohol to

gently wipe the surface and surrounding area of the material that comes in contact with the skin until it is slightly damp, and then leave it

for 5 minutes or more before allowing it to air dry naturally (do not expose to direct sunlight).

CAUTION READ CAREFULLY

The foam facial interface will begin to exhibit signs of wear and tear after repeated cleaning and disinfection. Hand washing or

machine washing is not recommended as it will accelerate the wear and tear. It is recommended to replace the foam occasionally

as appropriate.

4.1. Lens Care

When using or storing the product, please be careful to avoid any hard objects touching the lens to prevent scratches. Use a

glasses cloth dipped in a small amount of water or a disinfectant wipe that does not contain alcohol to clean the lens. (Do not

use alcohol to clean the lens as it may cause it to crack.)

WARNING

Please do not use alcohol to wipe the lens, as it may damage the coating on the lens.

4.3. Cleaning of headset (excluding visor, using cotton pads for

interior padding), controller, and accessories

Please use disinfectant wipes (which can contain alcohol) or a microfiber cloth dipped in a small amount of 75% concentration alcohol to

gently wipe the surface of the product until it is damp, and then leave it for 5 minutes or more before using a dry microfiber cloth to wipe

the surface dry.

WARNING

Please avoid getting the main body of the product wet when cleaning.

The facial foam pad of this product can be replaced by yourself. If you need to purchase it separately, please contact customer service or

Pimax authorized agents or sales representatives.

eather

foam:

discoloration, stickiness on the surface, and reduced comfort on the face



loth

foam:

discoloration, surface fuzzing, texture softening, glasses wearing users may have an increased

chance of contact with the H

D lenses.

5. SAFETY WARNING

 · We suggest that ou read the following warnings and information before using this product, and follow all product safet and

operating instructions. Failure to do so ma result in bodil injur (including electric shock, fire, and other injuries), propert damage,

and even death

 · If ou allow others to use this product, ou are responsible for ensuring that each user is aware of and follows all product safet

and operating instructions.

Health and Safety

 It is recommended that ou use this product in a safe environment. This product provides an immersive virtual realit experience,

which makes it difficult to see the surrounding environment. Please move within a safe area and be aware of our surroundings at all

times. Do not approach stairs, windows, heat sources, or other dangerous areas

 It is recommended that ou confirm that ou are in good ph sical condition before using the product. If ou are pregnant, elderl , or

have serious ph sical illnesses, mental illnesses, visual impairments, or heart disease, it is recommended that ou consult a doctor

before using the product

 Some individuals ma experience s mptoms such as seizures, fainting, and severe dizziness due to flashing lights and images, even if

the do not have a histor of such conditions. If ou have a similar medical histor , it is recommended that ou consult a doctor

before using the product

 Some individuals ma experience severe dizziness, vomiting, palpitations, or even fainting when using VR headsets. This t pe of

individuals also experience such feelings when pla ing regular electronic games, watching 3D movies, etc. If an one experiences

similar s mptoms, it is recommended that ou consult a doctor before using the VR headset

 It is not recommended for children under 12 ears old to use this product. It is recommended that ou keep the headset, controllers,

and accessories out of reach of children. Adolescents over 12 ears old must use the product under adult supervision to avoid

accidents

 If ou have a large difference in visual acuit between our e es, or if ou have high m opia or presb opia, it is recommended that

ou wear glasses to correct our vision when using VR headsets

 Some individuals have allergies and are allergic to materials such as plastic, leather, and fibers. Prolonged exposure to the affected

areas can cause s mptoms such as redness and inflammation. If an one experiences similar s mptoms, please stop using the VR

headset and consult a doctor

 It is recommended that ou do not wear the VR headset for more than 30 minutes at a time. If ou experience discomfort, it is

recommended that ou increase the frequenc and duration of breaks according to our personal habits. The rest time should not be

less than 10 minutes each time

 When there are visual abnormalities (double vision, distorted vision, e e discomfort or pain, etc.), excessive sweating, nausea,

dizziness, palpitations, loss of direction, balance, etc.

Electronic Devices

 If there are places where the use of wireless devices is prohibited, please do not use this device, as it ma interfere with other

electronic devices or cause other hazards

 Impact on Medical Equipmen

 If wireless devices are prohibited in medical and healthcare facilities, it is recommended that ou compl with the regulations of the

facilit and turn off the device and its associated mobile equipment

 The wireless waves produced b the device and its associated mobile equipment ma affect the normal operation of implanted

medical devices or personal medical devices, such as pacemakers, cochlear implants, hearing aids, etc. If ou use these medical

devices, it is recommended that ou consult with their manufacturers regarding the usage restrictions when using this device

 When the device's associated mobile equipment is connected and using Bluetooth, it is recommended that ou keep at least 15 cm

awa from implanted medical devices (such as pacemakers, cochlear implants, etc.

 Operating Environmen

 Do not wear VR headsets and stare directl at strong light when the associated mobile equipment is not installed to prevent e e

injur . Do not use the device in places that are humid, dirt , or near magnetic fields to avoid internal circuit failures

 Do not use this device on a thunderstorm da . Thunderstorm weather ma cause device failures or electrical hazards.

 It is recommended that you use this device within a temperature range of 0°C-35°C and store the device and its accessories within a

temperature range of -20°C to 45°C. When the ambient temperature is too high or too low, it may cause device failures

 Do not place the device in a place where it is exposed to sunlight or ultraviolet rays. When the headset lens is exposed to light or

ultraviolet rays (especially when placed outdoors, on a balcony, on a windowsill, or in a car), it may cause permanent damage to the

screen

 It is recommended that you avoid rain or moisture on the device and its accessories, as it may cause fire or electric shock hazards

 Do not place the device near heat sources or exposed flames, such as electric heaters, microwave ovens, ovens, water heaters, stoves,

candles, or other places that may generate high temperatures

 After running for a period of time, the device's temperature will increase. If the device temperature is too high, it may cause burns.

Please do not touch the device or its accessories until it cools down

 If the device emits smoke, abnormal heat, or unusual smells, please turn it off immediately and contact the manufacturer

 The equipment and its accessories may contain small parts. It is recommended that you keep them out of reach of children. Children

may unintentionally damage the equipment or its accessories, or swallow small parts, leading to choking or other hazards

 It is recommended that you use Pimax-approved and compatible accessories, including the designated mobile device and approved

power and data cables, to avoid the risk of fire, explosion, or other hazards

 Only use accessories approved by the device manufacturer that are compatible with this model of device. Using other types of

accessories may violate the device's warranty terms and relevant regulations in the country where the device is located, and may lead to

safety accidents. If you need approved accessories, please contact Pimax customer service center

 Please do not dispose of this device and its accessories as regular household waste

 Please comply with local regulations for the disposal of this device and its accessories, and support recycling efforts

 To prevent possible hearing damage, please do not use high volume for extended periods of time

 When using headphones to listen to music, play games, or watch movies, it is recommended to use the minimum volume required to

avoid damaging your hearing. Prolonged exposure to high volume may lead to permanent hearing damage

 Do not use this device near flammable materials, chemicals, or at gas stations (maintenance stations) or any flammable and explosive

areas. Follow all graphics or text instructions. It is recommended to turn off the VR headset's mobile device in such areas. The mobile

device may cause explosions or fires in fuel or chemical storage and transportation areas, explosive sites, or their surroundings

 Please do not store or transport the device and its accompanying mobile unit with flammable liquids, gases, or explosives in the same

container

 These statements caution against using VR headsets in situations where it may distract from the user's surroundings or require their

attention, such as while walking, cycling, or driving. They also advise against using the VR headset while riding in a vehicle, as the

irregular vibrations can increase the strain on the user's visual and cognitive faculties

 It is recommended to use a power adapter with CCC certification and meet the standard requirements when using the device with a

power adapter

 The power socket should be installed near the device and should be easily accessible during charging

 When charging is complete or not needed, it is recommended to disconnect the connection between the charger and the device and

unplug the charger from the power socket

 Do not drop or collide with the charger

 If the plug or power cord of the charger is damaged, do not continue to use it to avoid electric shock or fire

 Do not touch the power cord with wet hands or pull out the charger by pulling the power cord

 Do not touch the device or charger with wet hands to avoid device short circuits, malfunctions, or electric shocks

 Stop using the charger if it is exposed to rain, soaked in liquid, or severely damp

 This product's headset contains a lithium-ion polymer battery, and the controller contains a dry battery. Please do not connect the metal

conductor to the battery's positive and negative poles or touch the battery's terminals, in order to prevent short-circuiting the battery

and causing physical injuries such as burns due to battery overheating

 Please do not expose the battery to high temperatures or heat sources, such as sunlight, fireplace, microwave oven, oven, or water

heater, as overheating of the battery may cause an explosion.

6. Warranty Regulations

. Declaration of Rights and Interests

This information is for reference only and does not constitute any form of commitment. Please refer to the actual product for details such

as color, size, and screen display, etc.

 Please do not disassemble or modify the battery, insert foreign objects, or immerse it in water or other liquids, as this may cause the

battery to leak, overheat, catch fire, or explode

 If the battery leaks, do not allow the liquid to come into contact with your skin or eyes

 If it comes into contact with your skin or eyes, rinse immediately with clean water and seek medical treatment at a hospital

 Please do not drop, crush, or puncture the battery. Avoid subjecting the battery to external pressure, which may cause internal short

circuits and overheating

 If the device's standby time is significantly shorter than normal, please contact Pimax customer service center to replace the battery

 This device comes with a replaceable battery. Please use Pimax's standard battery for replacement. Replacing the battery with the

wrong model may pose an explosion hazard

 Please do not disassemble, replace, or repair the device yourself, otherwise, you may lose your warranty. If you need repair service,

please contact customer service or go to a Pimax authorized service provider for repair.

Scan the QR code below to understand the warranty regulations.

PIMAX Portal User manual

Popular Video Gaming Accessories manuals by other brands