pivotal COMMWARE ECHO 5G Setup guide

Slides down onto rails.
Tighten set screws.
Select the best window
Use the Speedtest App to
determine signal strength.
Make sure an outlet is within 10
feet inside the house.
Do not plug the IDU into the wall
outlet until Step 5.
Clean the window
Plug it in
Mount the ODU Mount the IDU
Mount the Rails
Commission the Echo
Adhesive backing has center slit to aid removal.
Up arrows indicate how to orient rail-mounting
tool.
Keep 5-inches from window edge.
Press hard up and down rails for 30 seconds.
Keep rails and window dry while mounting.
Pop the tool off using the tabs on the sides
when done.
Alignment cling goes inside,
lined up across from the ODU
that you mounted outside in
the previous step.
a) Stay within 10 feet of your Echo 5G while
commissioning. Turn WiFi off and select the Echo device
in your smartphone’s Bluetooth settings. You may need
to activate Bluetooth tethering in your Bluetooth
settings and put your phone into airplane mode.
b) Navigate to web address 10.0.0.1 and type the last six
digits of your device’s serial number (located on the
packaging box and the bottom of the ODU) into the
designated box.
c) Press ‘Enter.’
d) Then press ‘Go’ on the next page.
e) The LED on the indoor-facing side of the ODU will blink
red while connecting before showing a solid color to
indicate signal strength. When the LED turns a solid
green, your Echo 5G commissioning is complete!
LED
lights
Blue and green lights will
blink, then go solid.
If the green light keeps
blinking, remove the spacer
ring from the IDU and try
again.
IDU goes in viewport circle.
Press and hold for 30
seconds.
Scan to read the Pivotal Echo
5G™ Installation Manual
Verizon Wireless authorizes the use of this device
on Verizon Wireless network only.
IndoorsOutdoors Window
(2) Extra rails
with adhesive
(if needed)
(1) Indoor unit
(IDU) With
pre-attached
spacer ring
(1) Indoor Unit
(IDU) alignment
cling
(1) Window-
prepping wipes
Also Included:
(1) 10’ power
adapter & cable
(1) Removal
tool
Parts List
(1) Allen
wrench
(1) Outdoor unit
(ODU)
Installed on your Window
Troubleshooting
Help (back side)
echo
WARNING. This is not a CONSUMER device. This device may not be
sold at retail. You MUST have an FCC LICENSE or express consent of
an FCC Licensee (or express consent of your service provider) to
operate this device. Antennas must be installed at least 20 cm (8
inches) from any person. Unauthorized use may result in significant
forfeiture penalties, including penalties in excess of $100,000 for
each continuing violation.
(1) Rail-mounting
tool (with pre-
attached rails)
www.pivotalcommware.com
Pivotal Commware, Inc.
[phone]
®
To contact Support:
Phone: [phone]
Email: [e-mail]
Web: https://pivotalcommware.freshdesk.com
The back of the wipes
packet has cleaning
instructions.
Wait 30 seconds after
cleaning the window to
mount the rails.
234 5
67
Wait 60 minutes after
mounting the rails to
mount the ODU.
1
HOW TO
SET UP
YOUR
PIVOTAL
ECHO 5G™

Troubleshooting Help
What the lights indicate
How to tell if the IDU is not powered or is not detecting ODU
How to tell if the ODU is receiving a weak signal
Removal Instructions
Slide the end of the
removal tool under the
rails, starting at the
bottom.
Work your way up the rails
from the bottom or side.
When you have loosened the
adhesive enough you can
carefully remove it by hand.
Use WD40 and the rough
side of a sponge to clean
any remaining adhesive
off your window.
Note: The light will blink red upon startup or reset before changing to indicate signal status.