Pivotel RedPort Aurora Assembly instructions

Aurora
ADVANCED USER GUIDE
FOR INSTALLERS & NETWORK ADMINISTRATORS
v2.0 – 18DEC2020
Copyright © Pivotel IP LLC. All rights reserved

wXa-171-Aurora Aurora v2.0.
Copyright © Pivotel IP LLC. All rights reserved.
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Table of Contents
1. ABOUT THIS GUIDE ............................................................................................................................... 4
2. INTRODUCTION TO AURORA .............................................................................................................. 5
2.1. KEY FEATURES .......................................................................................................................................... 5
2.2. SERVICES INCLUDED ................................................................................................................................. 6
2.3. PREMIUM SERVICES AVAILABLE ............................................................................................................... 6
2.4. IRIDIUM SATELLITE NETWORK .................................................................................................................. 6
3. SAFETY .................................................................................................................................................... 7
4. THINGS TO KNOW BEFORE GETTING STARTED ............................................................................. 8
4.1. DESIGNED USE OF THE AURORA ............................................................................................................... 8
4.1.1. Single User Environment .................................................................................................8
4.1.2. Multi-User Environment...................................................................................................8
4.2. HOW IT WORKS AT FIRST LAUNCH (OUT OF THE BOX) ........................................................................... 9
4.3. HOW DATA FLOWS THROUGH THE ROUTER ........................................................................................... 10
4.3.1. Default Configuration ....................................................................................................10
4.3.2. Without RedPort-Certified Service ...............................................................................10
4.4. NAVIGATING THE USER INTERFACE ......................................................................................................... 11
5. GETTING STARTED - USER INTERFACE ACCESS .......................................................................... 12
5.1. ACCESS THE HOME PAGE ........................................................................................................................ 12
5.1.1. Onsite Administrator Login (Admin) .............................................................................13
5.1.2. Installer/Network Administrator Login (Superadmin).................................................14
5.2. HOW TO USE WITH DEFAULT SETUP ....................................................................................................... 16
5.2.1. Email and Web Browsing...............................................................................................16
4.2.2. Voice Calls.......................................................................................................................17
4.2.3. SMS Messaging ..............................................................................................................17
5. SERVICES ............................................................................................................................................... 18
5.1. REDPORT EMAIL ..................................................................................................................................... 18
5.1.1. Enable and Configure RedPort Email...........................................................................19
5.1.2. Primary Accounts ...........................................................................................................21
5.2. SMS MESSAGING .................................................................................................................................... 22
5.2.1. SMS Settings ..................................................................................................................22
5.2.2. Configure SIP Extensions to Receive SMS Messages................................................23
5.2.3. How to Send/Receive SMS Messages..........................................................................23
5.2.4. SMS Management ..........................................................................................................24
5.3. GPS TRACKING ....................................................................................................................................... 25
5.3.1. Tracking powered by RedPort with GSatTrack ...........................................................25
5.3.2. Tracking via SMS ............................................................................................................26
5.4. WI-FI EXTENDER ..................................................................................................................................... 27
5.5. GPS/NMEA REPEATER ......................................................................................................................... 28
5.6. VOICE PBX ............................................................................................................................................ 29
5.6.1. Voice PBX Settings.........................................................................................................29
5.6.2. Setup Extensions............................................................................................................30
5.6.3. How to Make/Receive Voice Calls ................................................................................31
5.6.4. CDR (Call Data Records)................................................................................................32
5.6.5. Logs .................................................................................................................................33
5.7. NETWORK SHARES .................................................................................................................................. 34

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5.7.1. Create a Shared Directory .............................................................................................34
5.7.2. Add Users ........................................................................................................................36
5.7.3. How to Access the Shared Directory and Path Folders: ............................................36
6. STATUS ................................................................................................................................................... 40
7. SYSTEM .................................................................................................................................................. 41
7.1. SYSTEM SETTINGS ................................................................................................................................... 41
7.2. ROUTER PASSWORD ............................................................................................................................... 42
7.3. PROFILES ................................................................................................................................................. 43
7.3.1. Add a Profile....................................................................................................................44
7.3.2. Change to Another Saved Profile .................................................................................44
7.3.3. Export a Profile ...............................................................................................................45
7.4. BACKUP/FLASH FIRMWARE .................................................................................................................... 46
7.4.1. Backup/Restore..............................................................................................................47
7.4.2. Flash New Firmware Image ...........................................................................................48
7.4.3. Flash SD Drive Image .....................................................................................................49
7.4.4. Wi-Fi Extender ................................................................................................................49
7.5. REBOOT ................................................................................................................................................... 52
8. NETWORK .............................................................................................................................................. 53
8.1. INTERFACES ............................................................................................................................................. 53
8.2. WI-FI ........................................................................................................................................................ 55
8.2.1. Rename the Wireless Network......................................................................................56
8.2.2. Restrict Wireless Network Access................................................................................57
8.3. DHCP AND DNS ..................................................................................................................................... 58
8.4. HOSTNAMES ............................................................................................................................................ 59
8.5. STATIC ROUTES ....................................................................................................................................... 60
8.6. DIAGNOSTICS ........................................................................................................................................... 61
8.7. FIREWALL ................................................................................................................................................. 62
8.7.1. General Settings .............................................................................................................62
8.7.2. Port Forwards .................................................................................................................65
8.7.3. Firewall Rules..................................................................................................................66
8.7.4. IP Sets..............................................................................................................................69
8.8. PPP ......................................................................................................................................................... 70
8.8.1. PPP Settings for Aurora.................................................................................................70
8.8.2. PPP Settings for GSM ....................................................................................................73
8.8.3. Signal Monitor.................................................................................................................78
9. STATISTICS ............................................................................................................................................ 79
9.1. GRAPHS ................................................................................................................................................... 79
10. INSTALLERS GUIDELINES FOR CUSTOMIZATION .................................................................... 80
11. LOGIN ACCESS TABLE .................................................................................................................... 81
12. PRODUCT SUPPORT INFORMATION ............................................................................................ 82
12.1. PRODUCT WARRANTY INFORMATION ..................................................................................................... 82
12.2. PRODUCT SUPPORT INFORMATION ........................................................................................................ 83
12.3. REDPORT COMPANY CONTACT INFORMATION ...................................................................................... 83

wXa-171-Aurora Aurora v2.0.
Copyright © Pivotel IP LLC. All rights reserved.
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wXa-171-Aurora Aurora v2.0.
Copyright © Pivotel IP LLC. All rights reserved.
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1. About this Guide
This guide is intended for installers and network administrators of the RedPort Aurora
Iridium Wi-Fi Terminal. It features only those sections of the user interface that require
configuration for a specific service or may need to be accessed to perform a specific
function.
For information regarding the installation of the hardware, please see the RedPort Aurora
QuickStart Guide.

wXa-171-Aurora Aurora v2.0.
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2. Introduction to Aurora
RedPort, the leaders in advancing satellite data speeds and services, helps Fixed and
Mobile Satellite Services providers and their customers by offering the industry’s fastest,
most reliable and easy-to-use email, web, VoIP and other hardware and software
services to maritime, oil and gas, first responder and business continuity users.
Ship to shore network management solutions are sold by Pivotel under the RedPort
Global brand name at www.redportglobal.com and as white-label solutions for the
world’s premier satellite data service service providers.
Aurora is an Iridium satellite Wi-Fi terminal, with a built-in RedPort Optimizer router, that
provides satellite voice, data and tracking services all under one dome. It is designed so
you can make voice calls and check email with devices you already have - your
smartphone, tablet or computer.
2.1. Key Features
Designed specifically for use with Iridium satellite service:
• Built-in RedPort Optimizer router for integrated voice, data and tracking.
• Supports voice calling and SMS messages using smartphones connected to the
local network.
• GSM Compatibility with optional bring your own GSM modem and service.
• GPS NMEA Repeater broadcasts the built-in GPS coordinates via Wi-Fi to share
with your onboard marine electronics.
• Supports GPS tracking.
• Logging/Reporting to keep track of usage.
• Wi-Fi hotspot makes setup and use easy for crew with compatible computers,
tablets and smartphones.
• Supports RedPort Email Service.
• Data optimization powered by RedPort Optimizer hardware.
• Powerful firewall accommodates virtually any common installation scenario, with
features including block or allow any range of port, IP address and protocols.

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2.2. Services Included
The following services are included:
• Voice PBX - allows smartphones to send/receive calls to others on the local area
network for free, or over the satellite link at standard satellite airtime rates. See
Chapter 5.6.
• SMS Messaging - allows smartphones to send sms messages to others on the
local area network for free, or over the satellite link at standard satellite airtime
rates. See Chapter 5.2.
• GPS NMEA Repeater – allows other devices onboard/on-site to read your GPS
location. See Chapter 5.5.
• GSM Compatibility - allows Internet connectivity via your GSM modem or cell
phone with your own SIM card. See Chapter 8.8.
• File Sharing - Network Shares allows the sharing of files among Windows and
Mac computers via Wi-Fi, without the requirement of a wired local network of
computers.
2.3. Premium Services Available
The following additional services are available. Contact your RedPort dealer to purchase.
RedPort Email – is a multi-user satellite email service. Crew and/or passengers can
access their RedPort Email account via smartphones, tablets or computers. See the
Optimizer RedPort Email Administrator’s Guide for more information about this service.
See Chapter 5.1 and the Optimizer RedPort Email Guide.
GPS Tracking - Using a GPS-enabled device, submit position reports to a central
database for viewing on the tracking website. See Chapter 5.3.
2.4. Iridium Satellite Network
RedPort Aurora uses the Iridium satellite network. The Iridium satellite network is
comprised of 66 Low-Earth Orbiting (LEO), cross-linked satellites, providing voice and
data coverage over Earth’s entire surface. The satellites operate in six orbital planes, 781
kilometers (485 miles) from Earth. This ensures that every region on the globe is covered
by at least one satellite at all times. Each satellite is cross-linked to four other satellites;
two satellites in the same orbital plane and two in an adjacent plane. RedPort
recommends the use of Pivotel Iridium airtime service. Pivotel Iridium service plans can
be found at pivotel.com.

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3. Safety
Shock Hazard
The Glow LTE is a sealed device and is not meant to be opened for repair
in the field by operators or technicians. Covers must remain in place at all
times on the Terminal Unit to maintain the warranty terms. Make sure the
system is correctly grounded and power is off when installing, configuring
and connecting components.
Antenna Radiation Hazards
To comply with FCC Radio Frequency radiation exposure limits, the
antenna must be installed at a minimum safe distance. During operation,
the antenna radiates high power at microwave frequencies that can be
harmful to individuals. While the unit is operating, personnel should
maintain a minimum safe distance of 1.0 meter (3.3 ft.) from the antenna.
The antenna should be mounted in an area that prevent the possibility of
close exposure to the antenna’s radiation.
Proposition 65
This product can expose you to Acrylonitrile, which is known to the State
of California to cause cancer. For more information go
to www.P65Warnings.ca.gov.
WARNING
SHOCK
HAZARD

wXa-171-Aurora Aurora v2.0.
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4. Things to Know Before Getting Started
4.1. Designed Use of the Aurora
This terminal is suitable for two distinctly different audiences:
4.1.1. Single User Environment
For the single user that wants the convenience of BYOD (bring your own device) for email,
web browsing, SMS and phone calls. All that is required is a RedPort-certified
compression email account like XGate and/or compression web-browsing service like
XWeb. By adding the XGate Phone app, a smartphone can be used to place and receive
voice calls and/or SMS messages over the satellite network.
4.1.2. Multi-User Environment
The Aurora includes a RedPort Optimizer router that can be configured for use in a multi-
user environment. The idea is that you, as the installer or network administrator, will
configure the router, using these guidelines, before installing it at its ultimate destination.
Once installed, the onsite administrator will login and land on the Home page. The Home
page has the common tasks that will be used locally such as creating and managing
crew accounts.
The onsite administrator does not have access to the full user interface and therefore
does not have the ability to re-configure the router. There is a separate user guide for
the onsite administrator: Aurora Onsite Administrator Guide.

wXa-171-Aurora Aurora v2.0.
Copyright © Pivotel IP LLC. All rights reserved.
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4.2. How It Works at First Launch (Out Of The Box)
We ship the Aurora ready for use with a RedPort-certified compression email and/or web
browsing account.
This default setup allows anyone with a RedPort-certified email or web account (with a
Primary Account username and password) to use the terminal, as is, to send and receive
email and to browse the Internet.
This out-of-the-box configuration works well for single users.
This configuration is also suitable for the multi-user environment where each person has
a separate primary email and/or web browsing account.
Best Practice is to have a knowledgeable technician generate a custom configuration. In
a fleet environment, this custom configuration can be recorded and used on other
RedPort Aurora terminals within the organization.