Pivotel Iridium GO! User manual

Iridium GO! User Guide
Pivotel makes your Iridium GO! as easy to use as a mobile phone with
standard Australian mobile numbers removing the need for complex dialling
codes. This guide will help you quickly and easily start using your Pivotel
Iridium GO! service.
Pivotel Iridium GO! Rate Plans
The Iridium GO! can be connected on the Pivotel Iridium rate plans, please
note the Iridium GO! GEOS emergency response is not supported on the
Iridium Classic Casual Plan.
Before using your Iridium GO! please refer to the Iridium GO! User
Manual provided.
Helpful hints on using your Iridium GO! on Pivotel’s Unique Network
1) The SIM is installed, the battery is charged.
2) The Iridium GO! is outside with the swivel antenna raised to the upright
position so it has a clear view of the sky.
3) The Iridium GO! applications are downloaded and installed on your smart
phone.
4) Iridium GO! is paired with your smart phone using Wi-Fi settings.
5) SOS Emergency settings and Pivotel voicemail number are congured
as below.
Emergency SOS Button Settings
Iridium GO! is equipped with GPS, a dedicated SOS button which is under the
SOS cover on the side of the Iridium GO! and a SOS icon on the Iridium GO!
Application. You may choose what happens when the SOS button is pressed
or activated on the Iridium GO! Application:
1) You may choose your own personal recipients to receive text messages
and/or calls when you press the SOS button (for example a family member or
co-worker) OR;
2) You may choose to access the global emergency support services of the
GEOS Alliance International Emergency Response Centre operated by Travel
Safety Group Limited. The GEOS Alliance services are provided by Iridium at
no additional cost – before you can access these services you must register at
www.geosalliance.com/iridium/
Full instructions on SOS settings are available in the Iridium GO! User Manual.

Voicemail
For Pivot Plan subscribers, Pivotel provides a voicemail service so you need never
miss a call. Iridium GO! is pre-programmed with ‘[phone]’ and needs to
be congured to the Pivotel Voicemail number.
Go to Iridium GO! Application, select Settings > Call > Voicemail number > enter
[phone] and select Save. You can call this number from your Iridium GO!
to setup your voicemail and retrieve your voicemail messages.
How to make Pivotel Satellite phone calls and/or send SMS messages:
National Calls & Mobile Calls
To make a standard national call simply enter the area code and number – for
example to call a xed line number in Queensland simply dial 07 XXXX XXXX and
to dial a standard national mobile number, including a call to another Pivotel
Satellite number, simply dial 04XX XXX XXX. You can also dial 13, 1300 and 1800
numbers just as they are advertised without entering any special codes.
International Calls
To make an international call simply enter the number in the format + <country
code> <area code> <phone number>. Remember, if the area code has a leading
0 then you must omit that when you enter the number – for example to call the
number 09 XXX XXXX in Auckland, New Zealand dial +649XXXXXXX or to call the
number 415 XXX XXXX in California, USA dial +1415XXXXXXX.
Using your Pivotel Iridium service outside Australia
If you are using your Pivotel Iridium service outside Australia and you are dialling
a number local to the country you are in, you must dial the number in
international format. For example if you are in New Zealand and you want to dial
the number 09 XXX XXXX in Auckland, New Zealand you must dial
+649XXXXXXX.
Storing Numbers
Pivotel also recommends that you store the contact numbers in your contacts in
the international dialling format, so that you don’t experience diculties when
you use your Iridium GO! outside Australia or use your SIM in another phone. For
example, to save a xed line number 07 XXXX XXX in Queensland you should
store the number in the format +617XXXXXXXX or to save a mobile number 04XX
XXX XXX you should store the number in the format +614XXXXXXXX. That way
you will be able to dial the number successfully wherever you are calling from.

SMS Text Messages
You can send SMS text messages from your satellite Iridium GO! to standard
mobile numbers in Australia and overseas. For international SMS you must add
the international prex, for example +642XXXXXXXX for a New Zealand mobile.
SMS Service Centre Number
The correct SMS service centre number must be stored in your Iridium GO! in
order to send SMS text messages successfully. This number is stored in your
Pivotel SIM and will normally transfer to the Iridium GO! automatically when the
SIM is installed. If you are unable to send SMS text messages please check the
SMS service centre number – select Settings >Message> Service center>
[phone] and select Save. If the correct number is not displayed you can
edit the number by tapping on the number, deleting the old number, entering
the correct number and selecting‘OK’. If the correct number is displayed and you
are still unable to send SMS text messages please call Pivotel Customer Care on
1300 882 448.
GPS Essentials
Iridium GO! GPS features include sending Quick GPS and Tracking text messages
or emails to your chosen recipients. Each GPS and Tracking message and email
will be charged at SMS text messaging rate. Full instructions on the Quick GPS
and Tracking setting of Iridium GO! are available in the Iridium GO! User Manual.
Using your Pivotel Iridium GO! for data connection:
Direct Internet Data
You can use your Iridium GO! to connect to the Internet using the Iridium Direct
Internet Service.
Iridium Direct Internet is much slower than normal internet services and
Pivotel does not recommend using Iridium GO! for data applications.
If you require further assistance please contact
Pivotel Customer Care on 1300 882 448.

1300 882 448 |www.pivotel.com.au