Planar UltraRes X Series User manual

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Planar UltraRes X Series User Manual
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User Manual
Planar®UltraResTM X Series
URX75
URX75-ERO
URX75-ERO-T
URX85
URX85-ERO
URX85-ERO-T
URX100
URX100-ERO
URX100-ERO-T

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Copyright © March 2021 by Planar Systems, Inc.
All rights reserved.
This document may not be copied in any form without permission from Planar. Information in
this document is subject to change without notice.
Trademark Credits
Windows™ is a trademark of Microsoft Corp.
All other companies are trademarks or registered trademarks of their respective companies.
Disclaimer
The information contained in this document is subject to change without notice. Planar Systems,
Inc. makes no warranty of any kind with regard to this material. While every precaution has
been taken in the preparation of this manual, the Company shall not be liable for errors or
omissions contained herein or for incidental or consequential damages in connection with the
furnishing, performance, or use of this material.
Warranty and Service Plans
Planar warranty and service plans will help you maximize your investment by providing great
support, display uptime, and performance optimization. From post-sale technical support, to a
full suite of depot services, our services are performed by trained employees. When you
purchase a Planar product, you get more than a display; you get the service and support you
need to maximize your investment. To find the latest warranty and service information regarding
your Planar product, please visit http://www.planar.com/support
RoHS Compliance Statement
The Planar UltraRes X Series is fully RoHS compliant.
Part Number: 020-1396-00A

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Table of Contents
Introduction ...................................................................................................................5
1. Safety Information............................................................................................................. 6
2. Safety Precautions............................................................................................................ 6
2.1 Important Safety Instructions............................................................................. 7
3. Recommended Usage ...................................................................................................... 8
3.1 Burn-In Versus Temporary Image Retention...................................................... 8
3.2 Warranty Coverage........................................................................................... 8
3.3 Important Waste Disposal Information............................................................... 9
3.4 Normal Usage Guidelines .................................................................................. 9
4. Cleaning the Display........................................................................................................10
Unpacking and Checking Accessories...................................................................... 11
5. Package Contents............................................................................................................11
6. Accessory Kit...................................................................................................................12
7. Planar UltraRes X Series –Standard Inputs ....................................................................13
Installing the Display ..................................................................................................15
8. Mounting with a VESA Mount...........................................................................................16
9. Installing the Optional Planar Profile Mounting System....................................................17
9.1 Using the Lifting Eyes ......................................................................................25
9.2 Cable Length Recommendations.....................................................................26
10. Installing OPS Expansion (Optional)................................................................................27
Operating the Display.................................................................................................28
11. OSD Keypad....................................................................................................................28
12. Remote Control Receiver.................................................................................................29
13. LED Indicators.................................................................................................................30
14. Using the Display in Portrait Mode...................................................................................30
15. Using the Display in Flat or Tilted Orientation...................................................................30
16. Using the Remote Control................................................................................................31
17. IR Command Protocol ......................................................................................................32
17.1 Locking the Keypad and IR Remote.................................................................35
17.2 Unlocking the Keypad and IR Remote .............................................................35
17.3 Changing the IR Remote Code Set..................................................................35
17.4 Turning the Display On.....................................................................................35
17.5 Turning the Display Off.....................................................................................36
17.6 Adjusting the Volume .......................................................................................36
17.7 Selecting Layouts and Input Sources...............................................................36
17.8 Navigating Through the Menus ........................................................................37
18. Inputs and Views Menu....................................................................................................38
18.1 Image Adjust Menu ..........................................................................................40
18.2 Audio Menu......................................................................................................43
18.3 Presets Menu...................................................................................................44
18.4 Advanced Settings Menu.................................................................................45
18.5 Information Menu.............................................................................................67
19. Using the Touch Screen...................................................................................................70
19.1 Touchscreen MultiTouch Driver Installation ......................................................70
19.2 Touchscreen (PQLabs) MultiTouch Platform Content.......................................70

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19.3 Uninstalling the MultiTouch Driver....................................................................71
Planar UltraRes X Series Remote Monitoring Software...........................................72
20. Remote Monitoring Home................................................................................................72
21. Remote Monitoring System Information ...........................................................................72
22. Remote Monitoring Inputs and Views...............................................................................73
23. Remote Monitoring Audio.................................................................................................74
24. Remote Monitoring Presets..............................................................................................75
25. Remote Monitoring Panel Brightness and Power.............................................................76
26. Remote Monitoring Notifications ......................................................................................77
27. Remote Monitoring System Settings................................................................................79
28. Remote Monitoring Access Control..................................................................................80
External Control ..........................................................................................................81
HDR ..............................................................................................................................82
Signal Compatibility....................................................................................................83
Color Subsampling Report.........................................................................................87
Power Consumption ...................................................................................................88
Specifications..............................................................................................................89
Dimensions..................................................................................................................92
29. URX75.............................................................................................................................92
29.1 URX75 Standard..............................................................................................92
29.2 URX75-ERO....................................................................................................93
29.3 URX75-ERO-T.................................................................................................94
30. URX85.............................................................................................................................95
30.1 URX85 Standard..............................................................................................95
30.2 URX85-ERO....................................................................................................96
30.3 URX85-ERO-T.................................................................................................97
31. URX100...........................................................................................................................98
31.1 URX100 Standard............................................................................................98
31.2 URX100-ERO ..................................................................................................99
31.3 URX100-ERO-T.............................................................................................100
Troubleshooting During Installation........................................................................101
32. Error Codes ...................................................................................................................101
33. Symptoms, Possible Causes and Solutions...................................................................102
33.1 Symptom: Can’t Get PC to Output 4K @ 24/30/60 Hz ...................................102
33.2 Symptom: Can’t Get PC to Output 4K @ 24/30/60 Hz ...................................103
33.3 Symptom: Can’t Select OPS or HDMI 1 .........................................................103
33.4 Symptom: IR Isn’t Working Properly...............................................................104
33.5 Symptom: Touch Has Broken Response Near Middle/Bottom of Display .......104
Accessing Planar’s Technical Support Website.....................................................105

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Introduction
The Planar® UltraRes X™ Series is a line of 75", 85" and 100" 4K resolution (3840 x 2160)
professional LCD displays with 700-nit brightness and wide color gamut perfect for High
Dynamic Range (HDR) content.
The displays offer superior visual performance with multi-source viewing and advanced
processing ideal for applications ranging from collaborative meeting spaces to high-impact
digital signage and media rooms. Models ruggedized with Planar® ERO-LCD™ (Extended
Ruggedness and Optics™) are available, as well as extremely responsive interactive models
with up to 32-point touch.
The Planar UltraRes X Series supports native 4K resolution at up to 60Hz via HDMI 2.0 and
DisplayPort 1.2, enabling smooth motion video and mouse tracking. The displays' HDMI 2.0
inputs are also HDCP 2.2 compliant. It features redundant power and Crestron drivers for
versatility.
Features of the Planar UltraRes X Series displays include:
• 75", 85" and 100" 4K LCD displays
• Bright 700 nits
• Wide color gamut
• HDR compatible
• Optional thin-profile mounting system
• Optional responsive touch screen
• Optional Planar ERO-LCD protective glass
• Multi-source viewing with Planar MediaPlex Plus processing

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1. Safety Information
Before using the Planar UltraRes X Series, please read this manual thoroughly to help protect
against damage to property, and to ensure personnel safety.
• Be sure to observe the following instructions.
• For your safety, be sure to observe ALL the warnings detailed in this manual.
• For installation or adjustment, please follow this manual’s instructions, and refer all
servicing to qualified service personnel.
2. Safety Precautions
• If water is spilled or objects are dropped inside the display, remove the power plug
from the outlet immediately. Failure to do so may result in fire or electrical shock.
Contact your dealer for inspection.
• If the display is dropped or the chassis is damaged, remove the power plug from the
outlet immediately. Failure to do so may result in fire or electrical shock. Contact your
dealer for inspection.
WARNING! Wall mounts must be secure.
• If the display is hung on a wall, the wall must be strong enough to hold it. Simply
mounting it to wallboard or wall paneling won’t be adequate or safe.
Caution: For Non-ERO Models:
• The front polarizer of non-ERO URX models is soft and subject to scratches from sharp
objects.
• Slight pressure on the LCD of non-ERO URX models will cause distortion of the image.
Heavier pressure will cause permanent damage.
Caution: For All URX Models:
• Displays should be mounted where viewers cannot insert small objects in the openings
that will create hazards by contacting bare conductive parts.
• If the power cord or plug is damaged or becomes hot, turn off the main power switch of the
display. Make sure the power plug has cooled down and remove the power plug from the
outlet. If the display is still used in this condition, it may cause a fire or an electrical shock.
Contact your dealer for a replacement.

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2.1 Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use the display near water.
6. Clean the LCD screens with an LCD screen cleaner or LCD wipes.
7. Do not install near any heat sources such as radiators, heat registers, stoves or other
apparatus (including amplifiers) that produce heat.
8. Do not defeat the safety purpose of the polarized or grounding type plug. A polarized plug
has two blades with one wider than the other. A grounding type plug has two blades and a
third grounding prong. The wide blade or the third prong is provided for your safety. When
the provided plug does not fit into your outlet, consult an electrician for the replacement of
the obsolete outlet.
9. Protect the power cord from being walked on or pinched, particularly at plugs,
convenience receptacles and the point where they exit from any Planar large format LCD
display.
10. Only use the attachments/accessories specified by the manufacturer.
11. Unplug all displays during lightning storms or when unused for long periods of time.
12. In instances where a power surge has occurred and a display no longer has an image, the
display power will need to be reset.
13. You must follow all National Electrical Code regulations. In addition, be aware of local
codes and ordinances when installing your system.
14. Refer all servicing to qualified service personnel. Servicing is required when any of the
displays have been damaged in any way. For example, if the AC power cord or plug is
damaged, liquid has been spilled or objects have fallen into a display, the displays have
been exposed to rain or moisture, do not operate normally or have been dropped.
15. Keep the packing material in case the equipment should ever need to be shipped.
16. Wall mounts must be secure. The wall must be strong enough to hold displays brackets,
cables and accessories. Seismic engineers should be consulted in areas prone to
earthquakes.
17. Caution: There is a risk of explosion if the battery is replaced with incorrect type.
Dispose of used batteries according to local regulations.

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3. Recommended Usage
In order to get the most out of your LCD, use the following recommended guidelines to optimize
the display.
3.1 Burn-In Versus Temporary Image Retention
Burn-in causes the screen to retain an image essentially forever, with little or no way to correct
the problem. Under normal use, an LCD will not experience burn-in, as plasma displays do, nor
will it retain images in any way.
Normal use of an LCD is defined as displaying continuously changing video patterns or images.
However, LCDs can experience temporary image retention when recommended usage
guidelines are not followed.
What is Temporary Image Retention?
Temporary image retention (TIR) can occur when a static image is displayed continuously for
extended periods of time (12 hours or longer). An electrical charge differential may build up
between the electrodes of the liquid crystal, which causes a negative-color video image (color-
inverted and brightness-inverted version of the previous image) to be retained when a new
image is displayed. This behavior is true for any LCD device from any LCD manufacturer.
TIR is not covered under warranty. See standard warranty terms and conditions for details. Here
are some guidelines to help you avoid TIR:
• Use the LCD to show a screen saver, moving images or still pictures that change
regularly. When using high-contrast images, reposition the images frequently.
• Turn off the LCD when it is not in use. To use your source computer’s Power Options
Properties, set up your computer to turn off the display when not in use.
3.2 Warranty Coverage
The following models are warranted for 24 x 7 usage:
• 75": URX75, URX75-ERO, URX75-ERO-T
• 85": URX85, URX85-ERO, URX85-ERO-T
• 100": URX100, URX100-ERO, URX100-ERO-T
Planar recommends turning off the power for 4 hours per day for optimal performance.
For complete warranty details, please visit http://www.planar.com/warranty.

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3.3 Important Waste Disposal Information
Please recycle or dispose of all electronic waste in accordance with local, state, and federal
laws. Additional resources can be found online at http://www.planar.com/about/green/.
The crossed-out wheelie bin symbol is to notify consumers in areas subject to Waste Electrical
and Electronic Equipment (WEEE) Directive 2012/19/EU that the product was placed on the
market after August 13, 2005 and must not be disposed of with other waste. Separate collection
and recycling of electronic waste at the time of disposal ensures that it is recycled in a manner
that minimizes impacts to human health and the environment. For more information about the
proper disposal of electronic waste, please contact your local authority, your household waste
disposal service, or the seller from whom you purchased the product.
3.4 Normal Usage Guidelines
Normal use of the LCD is defined as operating in the open air to prevent heat buildup, and
without direct or indirect heat sources such as lighting fixtures, heating ducts, or direct sunlight
that can cause the displays to experience high operating temperatures. For all displays, do not
block fans or ventilation openings. If the LCD display will be installed in a recessed area with an
LCD surround or enclosure, ensure adequate openings are applied for proper air flow and
ventilation.
It is up to the installer to ensure that display placement is changed, thermal shielding is provided
and/or additional ventilation is provided to keep the display within its nominal operating
parameters. Maximum ambient operating temperatures for the Planar UltraRes X Series are:
• 75" and 100" Planar UltraRes X Series models: 0-40°C at up to 3000 meters
• 85" Planar UltraRes X Series models: 0-40°C at up to 1500 meters and 0-35°C at up to
3000 meters
Cooling Requirements
For optimal performance, active cooling by the installer should be planned for when the ambient
temperature anywhere in the wall is predicted to be above the specified ambient temperature for
the display.

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4. Cleaning the Display
If dust has collected on the power plug, remove the plug from the outlet and clean off the dust.
Dust build-up may cause a fire.
Remove the power plug before cleaning. Failure to do so may result in electrical shock or
damage.
Keep the following points in mind when cleaning the surface of the display:
• When the surface of the display becomes dirty, wipe the surface lightly with a soft clean
cloth.
• If the surface requires additional cleaning, use LCD screen cleaner or LCD wipes, which
are available at most electronics stores.
• Do not let cleaner seep into the display, as it may cause electrical shock or damage.
• Refer to the Planar Display Cleaning Guidelines for more information.

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Unpacking and Checking
Accessories
5. Package Contents
Part
Description
Number
Picture
LCD Display
One per box.
1
Planar
UltraRes X
Profile
Mount
Brackets
(optional)
For hanging of Planar
UltraRes X products.
2
Note:
75” portrait
products
come with
only a single
mount
bracket.
Planar
UltraRes X
Service
Brackets
(optional)
For placing a Planar
UltraRes X product in
service mode and locking
the panel in place when
installed.
2
Planar
UltraRes X
Profile
Mount Install
Template
(optional)
For use when installing
Planar UltraRes X Profile
Mounts.
1

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6. Accessory Kit
Part
Description
Number
Picture
AC power
cord
Power cord
1
IR sensor
Used to receive signals
from the remote control.
1
HDMI cable
HDMI cable.
1
USB cable
Connects to a PC for
touch functionality (touch
models only) and serial
commands (all models).
1
Remote
control
Used to control the
display. Two AAA
batteries are included but
not installed.
1
Carrying
Strap
For lifting and carrying
the display using three
people.
2
Planar®
TouchMark™
Single
License Key
Card
Annotation and
whiteboarding software
(touch models only)
1
Quick Start
Guide: Planar
UltraRes X
Series and
Planar QE
Series
Displays
1

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7. Planar UltraRes X Series –Standard Inputs
Note: Only one HDCP 2.2 source
can be displayed at a time. If HDMI
1 and HDMI 2 are both being
shown on the display at the same
time, only HDMI 1 will support
HDCP 2.2 content.
Note: DP OUT can only transmit
the content from DP IN. It cannot
transmit the content from OPS or
any HDMI input.
HDMI 1: HDMI, 4K/60Hz, HDCP 2.2
HDMI 2: HDMI, 4K/60Hz, HDCP 2.2
HDMI 3: HDMI, 4K/30Hz
HDMI 4: HDMI, 4K/30Hz
DP 1: DisplayPort In, 4K/60Hz
DP OUT: DisplayPort Out
OPS: 4K/60Hz

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LINE AUDIO OUT
2.5mm TRS (Female)
SPDIF AUDIO
OUT
RS232
DB9 (Female)
IR
USB-A
LAN
USB-B

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Installing the Display
Before installation, keep the following points in mind:
• The Planar UltraRes X Series displays are heavy. Be sure that the structure has adequate
design to support the weight of each display to be mounted.
• Be sure the structure the unit will be mounted to is sufficiently engineered to support the
total weight of the display and any peripheral equipment that may be attached to the
display. Use properly sized hardware for the weight to be supported as well as suited to
the type of structure to which the mounts will be attached.
• If the display is a touch model, it is important the touch frame is not used to lift or support
the display or touch performance may be compromised.
• Any mount must be secured per the manufacturer’s recommendations to a structure that
has been properly designed to hold the weight of all components that will be attached.
Additionally, proper hardware engineered to be used in conjunction with the structure
material and able to support the weight of all components must be used.
• If the Planar®Profile Mounting System was ordered, a template will be part of the kit to
assist in proper location of all mount components referencing the center point of the
display.
• The Planar Profile Mounting System must be mounted to a solid flat surface.
• The Planar Profile Mounting System have common components among all models except
for when mounting any URX75 in portrait orientation. The main hanging support bar will be
different; however, the process for installing is the same.
• For touch model best performance, the display must be mounted in a vertical to slightly
tilted back orientation. Displays tilted forward can cause touch beam interference from the
glass bowing slightly away from the display and into the IR path.

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8. Mounting with a VESA Mount
The Planar UltraRes X Series can be mounted with the Planar Profile Mounting System (see
page 13) or with a VESA mount, available from Planar or other manufacturers.
If you purchased a VESA mount, you should have a received a separate box with mounting
supplies and an Installation manual. Follow these instructions carefully.
Keep in mind the following general installation guidelines:
• Screw length is crucial and will vary depending on the type of mount you use. Total screw
length will include the penetration length plus the length required by the type of VESA
mount in use.
• Mount spacers may be required to accommodate the protruding back panel of the OPS
slot.
Caution: Screws not sized to the depth specified can result in inadequate mounting strength or
damage to the internal components in the display. To prevent injury, this device must be
securely attached to the wall in accordance with the installation instructions supplied with the
mount. The mount must be secured to the Planar UltraRes X Series display using the four M8-
1.25 VESA mounting locations, and 10mm -15mm thread engagement is required for secure
mounting. Select the correct screw/spacer combination for the mount.
• Prior to installation, make sure you know where all of the mounting points are located.
• Follow all safety precautions outlined in the VESA Installation manual.
• Verify the parts received with the list shown in the VESA Installation manual.

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9. Installing the Optional Planar Profile Mounting
System
For Planar Profile kits, a template has been supplied in the kit to simplify installation of the
Planar Profile components. If the template has been misplaced or lost, refer to the product
outline drawing for pertinent dimensions on the location of the Planar Profile mount component
locations. The following steps describe the use of the template to locate components.
Note: The mounting instructions below show a 75” landscape display; however, any size is
similar in procedure.
1. Determine and mark a vertical and horizontal line of the center display of the unit. For
mount location verification, it is optional to continue the line or mark the left and right most
edge of the display as well as the top.

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2. Using the dimensions on the template for the model being installed, mark the location of
the upper-left mount position.
3. Install the left mount as indicated. The marked position is the location of the center hole on
the mount.

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4. Level and install the main support screws. At minimum, two pieces of mounting hardware
must be used on a single hanging mount component.
Note: When mounting, it is best practice to install hardware on either side of the hook to
distribute the load both vertically and horizontally. Failure to do this may result in the panel
flexing outward from the wall.
5. Place the opening in the template over the hook of the installed mount so it is resting
against the back of the mount, level, and slightly pull to the right to find the labeled hole
position for the model and orientation of the display being mounted. Mark this location on
the structure.
Note: The “V” notch in the template labeled for the model being installed can be used to
verify the center marks made in step 1 are correct. A slight variation in this location is okay
due to being able to slightly move the display horizontally once installed.

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6. Remove the template and install the right mount in the location marked. The marked
position is again the location of the center hole on the mount.
7. Level and install the main support screws. At minimum, two pieces of mounting hardware
must be used on a single hanging mount component.
8. Place template vertically on either hook of the installed hanging mounts.