CAREFUL OPERATION AND SAFETY INSTRUCTIONS
1. Please watch the video and read the operating instructions
We will be happy to offer you assistance.
2. Only use the H2EO® power adapter supplied with this diffuser.
3. Never plug in the adapter before lling the diffuser to the correct
level with water.
4. DO NOT OVERFILL WITH WATER. DO NOT MOVE THE DIFFUSER
WITH WATER IN IT. ESSENTIAL OIL/WATER SPILLAGE IS THE
MAIN CAUSE OF ELECTRONIC DAMAGE TO THE DIFFUSER,
AND IS NOT COVERED UNDER WARRANTY.
5. Use only pure essential oils from a reputable source. DO NOT use
vegetable or massage oils, perfumes, or “fragrances” which
contain mostly synthetic chemicals.
6. Operate the diffuser on a hard, at, level surface. Do not operate
on a carpet, towel, cloth or other soft surface that may restrict
air ow to the fan in your diffuser’s base.
7. Unplug and empty the diffuser before moving it.
8. Should a fault arise (lights ash, diffuser does not work correctly),
unplug the diffuser, wait for a minute, plug adapter back in, and
press the POWER button. In most cases, this “re-boot” will solve
the problem automatically.
9. Do not attempt to disassemble the diffuser. There are no user-
serviceable parts, and opening the diffuser will void your warranty.
10. Clean your diffuser with alcohol wipes or a soft, damp cloth.
Do not use abrasive cleaners or sharp objects.
11. The diffuser automatically stops when the water level is low.
Rell and restart to resume. Sometimes users don’t realize that the
low water level has been reached and they believe their diffuser is
not working, so check to make sure you have sufcient water for
your diffuser to operate.
12. Only use your diffuser indoors. Keep it safely away from young
children and animals.
9
POWER Light is on, no mist appears when you press VOLUME:
• Check that there is enough water in the bowl to begin diffusion
• Check that you are using the H2EO power adapter. • Check that the
power adapter is securely plugged into the wall outlet. • Check that
the power cord is securely plugged into the socket at the back of the
diffuser. • Users can accidentally get water inside the diffuser by:
overlling; bumping; moving the diffuser while full; or operating
with the director nozzle upside down, broken, or missing altogether.
Essential oil/water spilled into the electronics will damage the
diffuser. Before sending it in for service: empty the diffuser, unplug it,
and let it sit for a day or two to "dry out". Then rell and try it again.
Often the moisture will evaporate and the diffuser will work again,
saving you the expense and inconvenience of sending it in for service.
However, if this does happen to you, please try to be more careful, as
essential oil/water inside the diffuser will, over time, cause it harm.
Less mist appears, mist comes from underneath the diffuser, or
water in diffuser is very warm:
• Check that there is enough water in the bowl to begin diffusion
• Check that you are using the H2EO power adapter. • Remove any
hair or other object caught in the fan, so that the fan inlet is not
obstructed, and the fan is free to rotate. • Only operate the diffuser
on a level, hard surface. • Check to see if the water level sensor is
stuck to the post, or to the buttom of the diffuser bowl. It should be
free to oat to the top of the sensor post. • Check to see if the
transducer is clean; NEVER use abrasive cleaning agents or sharp
objects. Remove any oil or wax with a soft moistened cloth or Q-tip.
• Check mist output VOLUME setting. • Be sure that the lid and
director nozzle are securely tted. • Turn POWER off, unplug, wait
one minute. Plug in, rell, and restart the diffuser. If diffuser will not
restart, it has been damaged by the overlling and must be repaired.
10
Essential oil/water spilled into the electronics is the most common
service issue. Before sending it in for service, try this: • Empty the
diffuser, unplug it, and let it sit for a day or two to "dry out". Then
rell and try it again. Often the moisture will evaporate and the
diffuser will work again, saving you the expense and inconvenience
of sending it in for service.
TROUBLESHOOTING
11
H2EO®PRODUCT WARRANTY
Plant Extracts International Inc., subject to the exclusions noted
below, warrants its H2EO®AirCare Ultrasonic Diffuser Product to be
free from defects in materials and workmanship under normal
consumer usage for a period of 12 calendar months from the date
of purchase. Warranty is transferable with original invoice.
This warranty does not cover:
1. Defects or damage resulting from use of the diffuser in other than
its normal and customary manner;
2. Defects or damage from misuse, accident, or neglect;
3. Defects or damage from use of other than distilled, demineralized,
deionized, or puried bottled water;
4. Defects or damage from use of impure or adulterated essential
oils, or blends containing vegetable or massage oils, or synthetic
carrier oils;
5. Defects or damage from improper testing, operation,
maintenance, installation, adjustment, or any alteration or
modication of any kind;
6. Breakage or damage caused by use of other than the specied
mains supply voltage (120/240 VAC country-specic), or use of
other than the as-supplied power adapter;
7. Diffusers disassembled or repaired by other than Plant Extracts
International Inc. so as to adversely affect performance or prevent
adequate inspection, verication, and testing to verify any
warranty claim;
8. Diffusers with labels removed or illegible serial numbers;
9. Defects or damage due to overlling or spilling;
10. Marring such as scratches on any plastic surfaces and externally
exposed parts resulting from normal use; and/or
11. Damage resulting from normal wear and tear.
This warranty is the Buyer's exclusive remedy, and applies to new
diffusers purchased from Plant Extracts International Inc., or its
approved distributors and resellers.
(continued on back cover)
E
O
AIRCARE
R
www.plantextractsinc.com
Copyright © 2016 Plant Extracts International Inc.
Keep your purchase invoice in case you should need repair, warranty
service, or purchase of spare parts. Before sending your diffuser in for
service, try all the troubleshooting tips on page 10. Be sure to unplug
and empty your diffuser and let it sit for a day or two. In many cases
this will allow minor EO/water spillage inside the machine to dry out.
Try it again and if it still does not diffuse, send the diffuser AND
adapter, lid and nozzle to Plant Extracts International Inc. (PEI). For
best service, print and complete the Service Request Form on our
website at: www.plantextractsinc.com/sales_service.php and include it
with your diffuser. We must know your name, address, diffuser
problem, email and telephone number to contact you when we have
evaluated your diffuser.
Warranty Claim Determination of the origin of any fault is the sole
responsibility of PEI. Repair or full replacement is at the sole
discretion of PEI. Shipping cost to PEI is the responsibility of the
owner. On service for a manufacturing fault, the diffuser will be
shipped back to the customer at PEI’s expense.
Non-Warranty Repair Damage to the diffuser or power adapter will
be assessed by PEI, and an invoice for repair and return shipping will
be issued. Upon acceptance and payment of the invoice, the serviced
diffuser will be returned to the owner. Non-warranty repair costs of
shipping to and from PEI are the owner’s responsibility.
After-Sale Service and Accessories (director nozzles, lids and power
adapters) are available through www.plantextractsinc.com
