Plantronics APP-51 EHS User manual

Virtual Communications Express
Plantronics EHS Adapter App-51™
Base Setup
You can use the Plantronics EHS Adapter App-51 cable with your headset.

Virtual Communications Express
Plantronics EHS Adapter App-51™
2
MDA200™ USB Switcher Setup

Virtual Communications Express
Plantronics EHS Adapter App-51™
3
Phone Setup
IMPORTANT: The phone software must be SIP 3.1 release or higher to support the Plantronics APP-51 EHS.
You must set the headset mode on your phone to select Plantronics Mode before connecting your
Plantronics headset to your phone.
1. Press Menu.
2. Select Settings > Basic > Preferences > Headset > Analog Headset.
3. Use the up or down key to select Plantronics Mode, and then press the Select softkey.
The phone’s echo cancellation feature can be enabled if echo is experienced by a caller:
1. Press Menu.
2. Select Settings > Basic > Preferences > Headset > Echo Cancellation > Enabled.
-OR-
Contact your administrator to change the phone’s sig.ctg configuration file as follows:
voice . aec . hd . enable = 1
voice . aes . hd . enable = 1
If additional guidance is required, please refer to Polycom’s Technical Bulletin 35150 Using an Electronic
Hookswitch with SoundPoint® IP Phones. This provides additional installation advice including instructions
on how to enable echo cancellation. This Technical Bulletin is accessible from www.polycom/support.com
*The IP320 and IP330 require a 2.5mm to RJ-9 converter to connect the APP-51 to the phone’s headset port
– this part is separately available from Polycom.

Virtual Communications Express
Plantronics EHS Adapter App-51™
© 2016 Verizon. All Rights Reserved. The Verizon name and logo and all other names, logos,
and slogans identifying Verizon’s products and services are trademarks and service marks or
registered trademarks and service marks of Verizon Trademark Services LLC or its affiliates in
the United States and/or other countries. Microsoft and Lync are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or other countries. All other
trademarks and service marks are the property of their respective owners.
Version 1.16 July 2016
Help and Resources
Getting Started with your Service
To learn how to manage your user account settings and site service features, go to:
https://customertraining.verizon.com/virtualcommtraining.
Returning Equipment
Should you require replacement equipment, please refer to the Return Merchandise Authorization (RMA)
quick reference guide located at https://customertraining.verizon.com/virtualcommtraining.
Contact Us
Virtual Communications Express Support: 800–287–6235
Or visit https://customertraining.verizon.com/virtualcommtraining
For questions on other Verizon products: 800–230–9800