PNY S-Cure User manual

User’s Manual
Table of Contents
Introduction ..............................................................................2
System Requirements .............................................................3
Installing your card..................................................................4
Creating Your Array .................................................................4
RAID Types and Benefits ........................................................8
PNY Storage Manager.......................... .................................10
Updating Your Firmware........................................................20
BIOS Update and Recovery Utility....................................... 23
Troubleshooting.....................................................................23
Features and Specifications..................................................26
Limited Warranty.....................................................................27
Warranty Return Procedure....................................................28
Limitations of Liability.............................................................28
1
Introduction
Thank you for purchasing a S-CURE™ Data Protection Card based on Netcell’s®
Revolution storage processing unit (SPU). The S-CURE™ card is ideally suited for multi-
media, game and video content creation applications and enables a new class of multi-
media streaming and acceleration using ordinary Serial ATA disk drives. The S-CURE™
card uses a completely driverless design so that it can natively operate within standard
Windows® XP/2000/2003 environments. The S-CURE™ card’s striped-parity RAID 3
mode provides the highest performance protected RAID mode in the industry, providing
RAID 0 performance with RAID 5 class parity protection with its integrated hardware
XceleratOR™ engine.
Package Contents:
• S-CURE™ Data Protection Card
• User’s Manual
• 3 or 5 Serial ATA cables
• Auto-run CD, which includes:
o Storage Manager application for Windows® XP/2000/2003
o Firmware Update utility
o This User Manual
Updates
Please visit www.pny.com for the latest version of this user manual and other useful
information.
2

System Requirements
• Windows® XP with Service Pack 1a or later, Windows® 2K with Service Pack 3
or later or Windows® 2003. Note: Windows® 95, 98 or ME are NOT supported.
• Available 32-bit or 64-bit PCI
• Standard Serial ATA 150 MB/Sec compatible hard drives.
• 1.5Mbytes of free system boot drive disk space for the Storage Manager
application
• A good quality Power Supply ( A minimum of 350 Watts for a system with 3
drives, and 450 Watts for a system with 5 drives) and adequate cooling and air
circulation is HIGHLY recommended. Note: Power requirements are highly
dependent on the other components in your computer.
Card Layout
S-CURE™ Data Protection Card with PCI 32-bit Interface (SR3100, SR5100 series)
The S-CURE™ card comes with 3 or 5 ports which are located along the top edge of the
card. The ports are numbered 0 to 4 from right to left.
3
Installing your card
If you have everything ready (card, drives, cables), this process should take between 10
and 20 minutes to complete depending on your experience level with PCs.
Note: This process may take longer depending on other peripherals installed.
i. Open the PC case following the appropriate guidelines provided by your PC or
PC case vendor.
ii. Ensure that there is adequate cooling and power for your hard drives. A drive
cage with additional cooling fans is recommended.
iii. Plug the S-CURE™ card into an available PCI slot and secure the card bracket
to the PC case.
iv. Connect the drives to the S-CURE™ card using the provided cables. (note: If
you plan to use the Data Migration feature to transform your current hard drive
into an array, plug your current drive into the storage processor card.
v. Close the case ensuring that all the cables are properly secured.
Creating Your Array
If you are making a new array with all new drives, go to “Creating a new array”. If you
want to transform your existing boot drive into an array, go to “Transforming your cur-
rent drive”.
Creating a new Array
Step 1: Auto Configure your drives
After you attach your new hard drives and first power up the computer, the Storage BIOS
will automatically recognize the new drives and recommend the best configuration. Press
“Y” configure as recommended, or any other key to skip this step and configure with the
Storage Manager.
4

Step 2: Install Storage Manager
Insert the Installation CD into your CD tray. The installer should auto launch. Follow the
prompts to install the Storage Manager. The installer will then prompt you to restart your
computer.
Step 3: Format drives
After your computer restarts, the Storage Manager will auto launch a wizard that will help
you format your new array.
Transforming Your Current Drive
The software that comes with your Storage Manager includes a Data Migration feature
that allows you to take your current hard drive and transform it into an array.
Step 1: Attach current data drive
To use this feature, first ensure that the data or boot hard drive you want to migrate into
an array is attached to the storage processing card (Port 0), and that the additional blank
hard drives you will use to make the array are also attached.
Step 2: Auto Configuration
After you attach the hard drives and first power up the computer, The Storage BIOS will
automatically recognize the data drive and configure it so it can be used.
PNY
5
Step 2: Install Storage Manager
Insert the Installation CD into your CD tray. The installer should auto launch. Follow the
prompts to install the Storage Manager. The installer will then prompt you to restart your
computer.
Step 3: Storage Manager Wizard
After you reboot your computer, the storage manager will automatically detect that there
are new drives attached to the card, and will launch a wizard to help you configure these
drives.
First, select whether you want to make a new array out of your hard drives, or add the
new drives to a drive that already has data on the card, and make them all work together.
The next screen lets you select which drives you want to add to your current drive. You
can select and deselect drives on the left, and see which option best matches your
needs. The recommended option is selected by default.
6

After you click “Next” there will be a confirmation screen. Check ‘I agree’ and ‘Start’ to
begin the migration. Note that the migration option cannot be cancelled once it has
begun. The process will take some time, but you can continue to use your computer as
normal during this process, including shutting down or restarting your computer. To see
the full capacity after drives have been added, you must reboot your PC.
7
RAID Types and Benefits
Overview of RAID types
The S-CURE™ storage processing card supports 3 forms of RAID, each suitable for dif-
ferent applications.
RAID 0 Used for performance striping only. Risk of data loss increases linearly with the
number of drives striped. The user sees 100% of the sum of all the drive
capacities added together.
RAID 1 Used to protect a single drive by copying all data simultaneously to a mirror
drive. The user sees only the capacity of one drive.
RAID 3 Used to protect a performance stripe from drive failure. Adding an additional
drive of equivalent size to the striped drives protects the data on the striped
drives. This additional drive is used to store protection information that allows
data to be reconstructed, on-the-fly, from any one of the drives used in the array.
The user sees the capacity as the sum of all drive capacities added together
less the capacity of the drive used for protection information.
RAID Levels: 0, 1, 3
8

Effective Utilization of Drives
Using RAID 0 only is a cost effective way to increase performance by allowing data to be
read and written faster. However, RAID 0 increases the risk of losing data as there is no
protection mechanism employed. Mirroring or RAID 1 is used to protect a user from los-
ing data from a single drive failing, but 50% of the capacity is lost to the mirrored copy.
RAID 3 provides the maximum performance and protection by using only a single drive to
protect several data striped data drives. RAID 3 provides the benefits of striped perform-
ance and protection using an on-the-fly protection engine. PNY highly recommends using
the RAID 3 configuration to fully protect all data stored on the array from a single drive
failure, especially digital camera images, downloaded music files or captured video files
that may not be backed up to another location of media.
Supported RAID Configurations
The S-CURE™ card supports multiple array configurations for maximum flexibility. Each
array may be used either as an additional storage drive in your system or as the boot
drive.
An array consists of multiple disks, but appears to the host as a single large drive. For
example, if you have three ATA 100/133 (UDMA 5 mode) drives configured in a RAID 3
configuration, each of capacity 200 Gigabytes, the host will see a large single 400
Gigabyte drive (two for data and one for protection, the latter being invisible to the user).
Each RAID 3 drive will be mapped by the host as single disk number (e.g. Disk 0, Disk
1).
Supported RAID Configurations
9
PNY Storage Manager
The PNY Storage Manager application provides a convenient and easy to use Windows
interface that supports monitoring, status checking, creation, deletion, rebuild and
advanced options for your S-CURE™ card.
Install/Un-install
Insert the PNY Installation CD into the system’s CD-ROM or DVD-ROM drive. The instal-
lation should auto start. If not, from the Start menu, navigate via the Run menu to the
setup.exe program on the CD and run setup.exe. Un-install of the application can be per-
formed by re-running setup.exe or re-inserting the installation CD and selecting the
“remove” option.
Use the default options to install the application and then reboot the system.
The application auto loads after a Windows restart and log-on by the user. It can also be
run by navigating to the Start Menu/Programs/SyncRAID Utility directory and selecting
the ”PNY Storage Manager” application icon or by clicking on the desktop shortcut
created during CD auto installation.
Storage Manager Wizard
The PNY Storage Manager includes a wizard that will detect when you attach new drives
to your storage processing card, and will automatically recommend configurations for you.
This wizard can be cancelled at any time. See ‘creating your array’ for more detail on how
to use the wizard.
10

Storage Manager Interface
The Configuration Menu is used to check the status of the card, arrays and drives by
selecting the appropriate icon in the left hand window. To see detailed information about
your arrays or drives, go to the management tab and select “Show Detailed Drive and
Array Information”, then select the desired array or drive in the configuration interface. As
each icon is selected, the status is shown on the right hand side. EC stands for Error
Count; this number indicates the errors (Read, Write or time out) encountered by the S-
CURE Data Protection card while accessing that drive.
An array with a bootable OS on it will be marked with a lock, these arrays cannot be
deleted in the Storage Manager, but must be deleted in the Storage BIOS to help prevent
accidentally crashing your system.
11
Creating Arrays Manually
To create an array, simply select individual un-configured drives (drives marked with a
yellow exclamation sign) using a left mouse click while holding the CTRL key. If all drives
are being assigned to a single array, simply select the top drive and while holding the
SHIFT key, select the bottom drive, which results in all the drives being selected.
The types of RAID modes available with the selected drives will become highlighted in
the RAID Type window, just below the drive selection window (i.e. if 3 or 5 drives are
selected; only the RAID 3 button will highlight as RAID 0 or RAID 1 configurations are not
possible with 3 or 5 drives). Select the RAID type and then click on “Create” to form the
chosen array.
After the arrays are created, select “Apply Changes” to configure the card. This will also
cause the operating system to rescan the hardware to make sure that the new drives are
recognized. Note, in some cases, it may be necessary to restart the system to ensure
that Windows correctly recognizes the array, especially if arrays have been created and
deleted several times.
12

Manual Data Migration
Data migration allows you to add hard drives to a single drive, or set of drives attached to
the S-CURE™ card, to change the type of RAID, and increase it’s size, protection, and
speed (benefits will vary, depending on what type of RAID is selected).
To migrate your data, first make sure that the array you wish to convert and the un-con-
figured drives you want to add to the array are both attached to the card and show up in
the PNY Storage Manager. Select the array. If un-configured drives are found, then the
‘Migrate button’ will become available.
After you click on the Migrate button, the migrate dialogue will appear. Select the drives
you wish to add to the array, the types or RAID mode you will end up with will become
highlighted in the RAID Type window at the bottom of the migrate dialogue. At the bottom
of the window, there is a box for Partition Stretching Options. If you select ‘Automatically
expand partition’ the PNY Storage Manager will stretch the last logical disk on the array
to include your new space. If this option is available, we recommend you press yes. If this
option is not available or you choose not to use it, you will need to go to the windows
Disk Manager to configure any new space you have as a result of the migration. After you
have finished your selection, press Start to begin the migration.
13
This operation cannot be cancelled once it has begun. The process may take several
hours, but you can continue to use your computer as normal during this process, includ-
ing shutting down or restarting your computer. If your new array has additional capacity,
you must reboot your PC after migration is completed before the computer will see the
new space.
After the migration finishes, the following message will appear to prompt you to restart
your computer.
14

Deleting Arrays
Important Note: Deleting an array will cause all data to be lost from the drives. If
you accidentally delete an array, do not press “Apply Changes”. Use the “Refresh”
button to display the current card configuration again which will restore the
original array setting to the application.
To delete a pre-existing array, select the array icon to be deleted and click on “Delete”.
You will be asked to confirm deletion. The drives will become unassigned and will be
available to create a new array.
Failed Drives, Degraded Arrays and Rebuilds
When a drive fails in a protected array, the array will continue to function without perform-
ance degradation in a RAID 1 or 3 configuration. However, the array is unprotected or
“degraded” in this state and a further drive failure will result in the total loss of the array
and the data contained in it. The array can be fully restored with a drive replacement and
rebuilt if protected with a mirror or parity drive.
Important Note: RAID 0 arrays cannot be recovered as they do not contain a protection
stripe or mirror.
There are several indications of a drive failure:
1. During the system boot, the ***** S-CURE™ sign-on message will show a
message “Arrays require drive change”.
2. Within the S-CURE™ BIOS Setup utility, one of the drives will have an “*” by it.
3. When the PNY Storage Manager application is running:
a. A pop up window will indicate a drive failure
b. If the email notification is enabled in Management menu, An email will be
issued indicating the failure
c. One of the drives will have a red X through it.
15
To replace and rebuild a failed drive, perform the following steps:
1. Determine which array and drive has failed by looking at the “Status” indicator in
the “Detailed Information” window by selecting the array with the failed drive
(status will appear as degraded). The drive with the red X through it is the failed
drive. Make a note of the port number as you will need it to determine which
physical drive needs replacing (note: refer to the card layout diagrams earlier in
this user manual)
2. Select the failed drive by left clicking on it. The “Rebuild” button will now become
available just beneath the main information window. Click on Rebuild.
3. Up to four options will appear that require a
selection prior to clicking on the sub
menu “Rebuild” button:
a. Rebuild Existing Drive: Use this option if the
error was not caused by the drive
failing (i.e. it was accidentally un-plugged and
it is ok.)
b. Use Unassigned Drive: This option takes an
existing unassigned drive and inserts it into
the array, then rebuilds. If a drive was
accidentally unplugged, and the computer is
power cycled before it is inserted, the drive
may show up as an unassigned drive.
16

c. Power Down and Swap Drive (cold swap): If your drives are not accessible or
you are required to power off in order to replace it, use this option (recommend
ed for all drives unless indicated as hot plug capable and contained within an
enclosure that supports hot plug). You will be prompted to shutdown the system
and replace the drive.
d. Hot Swap Drive: You will be prompted to remove the current drive and
replace it with a compatible drive (only used if the drive supports hot
swap).
4. In each case, clicking on Rebuild will cause the newly replaced drive to be
rebuilt with data from the existing good drive(s) in the array. While rebuilding, the
array can be fully utilized by the system. The status and progress of the rebuild
can be viewed by selecting either the array or drive. The PNY Storage
Manager application does not need to be open for rebuild to continue to comple
tion. In addition, the PC may also be powered off if necessary. The rebuild will
resume once the system is powered back on.
5. Rebuild times can be reasonably long, especially with the larger disk drives.
During rebuild, several specialized function buttons are available:
a. Pause – allows the process to be temporarily paused. This is useful
if you need to obtain maximum performance from the system and want to
delay the rebuild for a while. The pause button changes to a “Resume”
button to restart the process.
b. Abort – aborts the rebuild process and resets back to the unprotected
failed drive state for restart or total reconfiguration.
17
c. Priority slider – dictates the level of priority the S-CURE™ Data Protection
card gives to the rebuild. The slider bar may be dragged by clicking on it with
the mouse and moving it while holding the left mouse button down. Rebuild
priority is high by default which can degrade performance of the array. Setting
low priority frees resources but may take much longer to complete the rebuild.
d. Skip Error/Resume – allows the user to skip an error and continue with rebuild.
The errors during rebuild are commonly from reading unused areas of the good
drives, may have nothing to do with the failed drive. These errors can be
skipped in order to complete a rebuild. After the rebuild is completed, user must
check the EC (Error Count) by clicking on individual drive to assess the health of
an individual drive, high count warrants replacement of that particular drive.
Management Options
The application provides two primary options for notifying the user of a drive failure as
summarized in the rebuild section. These include a simple pop up window and an email
notification. These may be set up under the Management tab of the application as shown
on the right.
Important: The monitoring options are only in effect while the application is running.
18

The option “Load on Windows Start” ensures that the application starts with Windows. If
not checked, there is a risk that the drive failure will go undetected.
The “Start Configuration Dialog” option also loads the applet into the system tray, which
allows you to double click the icon to bring up the application or right click to take you
straight to the configuration management tab. Both of these options are checked by
default when the application loads for the first time.
Advanced Setup Options
The utility provides three options for advanced users.
1. The Expansion BIOS INT 13 Enabled: When not checked (i.e. disabled), turns off the
part of the BIOS that registers the arrays as bootable with the operating system. This can
resolve some system boot conflicts, especially with motherboards that employ SCSI
drives as the main boot drive. This option is checked by default in the utility enabling
arrays on the S-CURE™ card to act as a bootable device. For more information about
INT 13, see point 4 in the Troubleshooting section.
2. Bypass Expansion BIOS on Boot up: When checked, turns off the BIOS completely,
allowing the S-CURE™ card to bypass its initialization BIOS and jump straight to the run-
time firmware. This can solve boot conflicts especially when several S-CURE™ card’s are
installed in the system. Un-checking this box will turn on the BIOS after a shutdown.
3. Always Read Parity Drive (3 mode only): The S-CURE™ card defaults to reading the
parity drive in RAID 3 mode to maintain a balance across the drives. This feature can be
turned off by un-checking it in the utility which will speed up array access. This does not
affect the capability of the array to continue functioning when a single drive fails.
19
Updating Your Firmware
The PNY Storage Manager includes a utility that will automatically check for updates to
your storage processing card firmware when you first install it. You can also download
update packages manually from the website at www.S-CURE™.com/support.html. Please
follow the directions that come with the update packages to ensure a smooth update.
BIOS (CTRL+N)
The S-CURE™ BIOS Setup utility provides a convenient and easy to use interface to cre-
ate an array in a pre-Windows environment. The Storage BIOS is recommended for
advanced users. All of the functions in the Storage BIOS are available in the PNY
Storage Manager.
Auto Configuration
After the card has been installed and the system has been started, a screen will appear
during boot up showing the current drives in the array. This screen will show the attached
drives with their capacities. It will also recommend an array configuration to the user
based on the available drives.
The user will be prompted to press “Y” to allow the utility to configure the array. After a
few seconds the array will be configured and the system will continue to boot. Pressing
any other key will bypass this option allowing the user to configure the array manually in
the S-CURE™ BIOS Setup utility (as described below) or with the PNY Storage Manager
application in Windows.
Manual Configuration (CTRL+N)
The preferred method to configure arrays is using the Auto Configuration utility at system
start up. However, the S-CURE™ Revolution BIOS Setup utility includes tools for
advanced users to create or modify new arrays.
Shortly after the main system BIOS and graphics cards complete their boot up process,
you will see a sign on screen similar to the following:
20

(note: You may see different bus, device and firmware version number depending on
which slot your S-CURE™ Data Protection Card card occupies, what peripherals you
have attached to your computer, and when you purchased your card).
Hold down the “CTRL” and letter “N” (CTRL-N or ^N) key at the same time as soon as
the prompt appears to enter the PNY BIOS Setup utility. You will see a display similar to
that below.
The top part of the screen (Drive List) shows the available drives connected to the stor-
age processing card. A “U” in the far left column by a drive indicates that it is currently
unassigned and may be used either as a single drive or as part of an array.
The middle part of the screen (Array Map) shows the arrays currently defined, along with
the drives used to form the array and the array status. This line will indicate if there is an
array failure.
The lower part of the screen (Setup Menu) indicates the current user options.
Creating Arrays (option 1)
Use this option to setup arrays.
Follow the prompts to:
a. Select an array number to setup
b. Select the drives to be assigned to the array
c. Select the corresponding array type
21
(Note: You will only be allowed to select a RAID type that is available for the number of
drives chosen. Drives will be assigned in the order they appear on the Drive List. Repeat
the above process for any remaining drives or arrays you wish to configure)
After you create the array, save the configuration using option 5.
Deleting an Array (option 2)
Use this option to delete arrays previously configured. The drives will be freed up and will
appear as “U” or “un-configured” in the top part of the menu.
Interrupt 13 (option 3)
INT13 enable/disable turns off the part of the BIOS that registers the arrays as bootable
with the operating system. This can resolve some system boot conflicts, especially with
motherboards that employ SCSI drives as the main boot drive. For more information
about INT 13, see point 4 in the Troubleshooting section.
Reset Configuration (option 4)
This option will allow you to reset all of the drives or a single drive attached to the storage
processing card. Resetting the drives will delete the array, clear all partitions and delete
all of the data on the drives. To complete this operation, you need to save your configu-
ration using option 5. To cancel the reset configuration operation and keep the original
configuration settings, you can use either option 6 or option 7 if you have not saved any
changes.
Save and Exit (option 5)
Selecting this option will allow you to save all your configuration changes, exit the utility
and continue with rebooting the system to Windows.
Reload Current Setup (option 6)
Selecting this option will scan the drives and reload the configuration to the last saved
configuration during this session of the BIOS Setup utility.
Exit (option 7)
Exits the S-CURE™ BIOS Setup utility. Using this option will not save any configurations
changes made during this session of the BIOS Setup utility.
22

BIOS Update and Recovery Utility
PNY provides a DOS utility called SRUpdate which can be used to update or re-flash the
BIOS. This utility along with the latest BIOS are available from the PNY website at:
http://www.pny.com. In order to use this tool, copy the utility and BIOS onto a bootable
floppy.
Updating The Firmware
Once the bootable diskette has SRUPDATE and the Firmware (SRxxxx.BIN) on it, insert
the diskette into the floppy drive and reboot the system. There will be several options
given to the user, including #4 (Update FLASH) as shown below:
IMPORTANT NOTE: In rare situations, if the SRUPDATE does not find the S-CURE™
card, using a jumper on the “PROG FLASH” or ‘PF’ pins on the S-CURE™ card will force
the SRUPDATE to find the S-CURE™ card and run successfully. If the problem still
persists, please contact PNY for further assistance.
Recovering BIOS
Running the SRUPDATE and choosing option 6 can be used to recover BIOS (i.e. force
the System to load Control N at the time of boot up). This is in addition to the Bypass
BIOS option available in the PNY Storage Manager application.
Troubleshooting
Before contacting PNY with a technical problem, please consult this section and the latest
Release Notes and FAQ/Troubleshooting documents on PNY Website at
http://www.pny.com to see if your problem can be corrected.
1. S-CURE™ Card Not Recognized or Boot up Screen Not Displayed
(i) Check all hardware and ensure that the card is correctly installed and seated in
its PCI slot
23
(ii) If there are too many add-in peripherals installed in the system, a SCSI mother-
board boot controller is being utilized or a RAID accelerator driver is installed with a third
party controller, it is possible that there is not enough system BIOS resources to correctly
configure the card. Try removing some of the other peripherals temporarily or moving the
S-CURE™ card to another PCI slot to see if this allows the card and drives to be
recognized. If the card does become visible (i.e. there were too many peripherals), then
configure the S-CURE™ card and drives with these removed first. If none of the arrays
on the S-CURE™ card are being used as boot devices, You can disable the Int 13 option
in the S-CURE™ card BIOS to free system resources. As a last resort, try disabling the
BIOS altogether using the “Disable BIOS” option in the BIOS level ^N configuration utility.
(iii) If there are multiple S-CURE™ card’s in the system and only a single card
appears to boot, configure the card that appears and then disable the BIOS. The second
card should then appear.
2. BIOS boot up screen visible, but system fails to boot
(i) Using the BIOS configuration utility, if the array is not being used as a boot
device try setting the INT13 flag to disabled. If this does not change the situation, try dis-
abling the BIOS altogether using “Disable BIOS” – see footnote below.
3. Hard Drives Not Recognized Correctly in CTRL+N BIOS or PNY Storage Manager
application
(i) Ensure that the drives are UDMA 2 (or higher) compatible. Some older drives
may not function correctly with S-CURE™ card. Also ensure that the correct UDMA com-
patible cables have been used and are properly attached to the card.
(ii) Examine the boot up status line or use the PNY Storage Manager application to
determine if one of the drives have failed and if so, replace the drive. The “Properties” or
status information in the Storage Manager application may also indicate a possible prob-
lem with the drives. If RAID 1 or 3 mode was used, then use the BIOS or Windows utility
to rebuild the new drive to restore the array to complete health.
(iii) For compatible drives, if this is a first time install and data has not yet been writ-
ten to the drives, then use the “Initialize All” option in the ^N BIOS to reset the drive set-
tings. Caution – this will erase all prior configuration and data so use carefully.
(iv) If drives had previously contained data and used with the S-CURE™ card, then
carefully examine all the hardware connections to ensure that nothing has been discon-
nected.
(v) Make sure that you are using a high quality power supply for your system, we
highly recommend using around 350 Watt power supply for 3-drive system and around
450 Watt power supply for 5-drive system.
24

4. Int 13 (This option is enabled by default):
Int 13 is a marker that registers if the arrays you have created are bootable. If it is
enabled then your computer will look to see if there is an operating system on any of the
arrays on your card. If it is not enabled, then your computer will not look for operating
systems on the array. Because Int 13 only affects whether your arrays are registered as
bootable, if you are running your arrays as data drives, without any Operating systems on
them, you can safely disable Int 13.
Enabling Int 13 can occasionally cause compatibility issues on motherboards. Some
motherboards that have SCSI controllers on them have difficulty operating properly when
Int 13 is enabled on card, and the SCSI controller is also set as a bootable device. Also
on some (generally older) motherboards enabling Int 13 may require you to adjust the
boot order in your BIOS.
If you are having difficulties booting with Int 13 enabled, there are two settings in the
BIOS you may need to modify, Boot Order, and Hard Drive Priority*. The Boot Order
function is the function that enables you to select the order in which the system looks for
bootable devices. This will include Hard drive, CD-ROMs, and floppies as options. Often
the boot order shown by default will be 1) Floppy 2) CD-Rom 3) Hard Drive. The Hard
Drive Priority, if it is available on your motherboard, is a subcategory normally located
near to the Boot Order that allows you to list the primary bootable hard drive. Generally, if
the Boot Order function on a motherboard lists more than one hard drive available than it
will not have a Hard Drive Priority function.
Because every motherboard BIOS is unique, you should refer to your motherboard
manual or technical support for the company that made your computer for specifics on
how to access the BIOS and modify these settings. If you wish to boot off of the
S-CURE™ card, ensure that the S-CURE™ card is the first hard drive listed under Hard
Drive Priority, and that it is the first hard drive with a bootable Operating System listed
under the Boot Order. If you have Int 13 enabled on the S-CURE™ card, but wish to boot
off of a drive or array not attached to the card, ensure that the drive you wish to boot off
of is the first hard drive listed under Hard Drive Priority, and that it is the first hard drive
with a bootable Operating System listed under the Boot Order.
*The exact names of these functions will vary depending on the motherboard, and not all
motherboards have Hard Drive Priority. Please refer to your motherboard manual or tech-
nical support for your computer if you are unsure of the location of these functions.
25
Features and Specifications
Note: The SR3000 and 5000 models do not support ATAPI devices such as CD-ROM or
DVD-ROM drives.
26

WARRANTY RETURN PROCEDURE
If PNY receives prompt notice from Purchaser in writing of defects in the Product during
the Warranty Period, PNY shall, at its option, repair or replace the defective Product in
accordance with the procedures set forth herein. Purchaser shall contact PNY’s Technical
Support Department at www.pny.com to receive a Return Merchandise Authorization
(“RMA”) Number. Any Product returned to PNY must be assigned a RMA Number and
such RMA Number must be displayed prominently on the outside of the box that contains
the returned Product. Any Product returned to PNY without an RMA Number will be
refused and returned to Purchaser at Purchaser’s expense. Once a RMA Number has
been issued and the defective Product has been received by PNY, any repaired or
replacement Product will be shipped to Purchaser at PNY’s expense. All defective
Products must be returned with freight pre-paid ( including custom fees and taxes), in
packaging sufficient to protect the contents. It is advised that you return the product via a
traceable package carrier. PNY is not liable for packages not received. All packaging,
manuals, warranty cards, UPC barcodes, and accessories must be returned with the
shipment; along with a copy of the purchasers receipt unless otherwise specified in writ-
ing by a PNY customer support representative must be in the box. Once PNY can issue
a RMA Number, Purchaser has fifteen (15) business days to return the defective Product.
PNY reserves the right to refuse any shipment received after such fifteen (15) day period.
Purchaser acknowledges and agrees that: (i) any replacement Product is only to be
shipped upon receipt of original unit; and (ii) PNY reserves the right to fulfill the foregoing
obligations with either new or refurbished parts, at PNY’s sole option. All PNY refur-
bished parts will have a 90-day warranty if shipped by PNY as replacement for a returned
part. Any non-PNY products received will be returned at the purchaser’s expense.
Warranty coverage requires proof of purchase documentation evidencing the date of pur-
chase (sales receipt or invoice) and original packaging. The consumer is responsible for
all shipping costs; when shipping from outside the United States this will include freight,
duty, customs fees and taxes.
LIMITATIONS OF LIABILITY
IN NO EVENT SHALL PNY BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL
OR CONSEQUENTIAL DAMAGES RESULTING FROM ITS PERFORMANCE OR FAIL-
URE TO PERFORM UNDER THIS WARRANTY STATEMENT, WHETHER DUE TO
BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, OR OTHERWISE,
REGARDLESS OF WHETHER THE PNY WAS ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES OR NOT OR ANY FAILURE OF ESSENTIAL PURPOSE OF ANY
REMEDY HEREIN. NOTWITHSTANDING ANYTHING TO THE CONTRARY, PNY’S
AGGREGATE LIABILITY TO PURCHASER UNDER THIS WARRANTY STATEMENT
SHALL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT.
Please direct all inquiries to:
PNY Technologies, Inc.
299 Webro Road
Parsippany,NJ 07054 USA
28
LIMITED WARRANTY
PNY Technologies, Inc (“PNY”) warrants that any storage processing card and its embed-
ded firmware (collectively, the “Product”) purchased new from PNY by a purchaser
(“Purchaser”) shall be free from material physical defects, for a period of two (2) years
from the date of purchase (the “Warranty Period”). The terms governing the use of, and
any warranty on, any software (except for the embedded firmware of the Product) provid-
ed by PNY are as provided with such software. Purchaser acknowledges and agrees
that the terms set forth in this Warranty Statement shall set forth PNY’s entire liability and
obligations with respect to any actual or alleged breach of the foregoing warranty, and
Purchaser’s sole and exclusive remedy in relation thereto.
Notwithstanding the foregoing, PNY will not be obligated pursuant to this Warranty
Statement in any way for problems with the Product arising as a result of any of the fol-
lowing: (a) abuse, misuse, accident or neglect by any person other than PNY; (b) repairs,
alterations, and/or modifications performed by anyone other than PNY or its authorized
agents; (c) use of the Product not in accordance with its documentation; (d) the combina-
tion or use of the Product with hardware or software not provided by PNY; and (l) any
other cause beyond the reasonable control of PNY.
THE FOREGOING WARRANTY AND REMEDIES ARE EXCLUSIVE AND PNY HEREBY
DISCLAIMS ALL OTHER WARRANTIES RELATING TO THE PRODUCT, EXPRESSED,
IMPLIED OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY
, FIT-
NESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
27