Amanda [email protected]/DOS Version 7.xx Assembly instructions

Installing
[e-mail]/
DOS
Version 7.xx
Installer’s Guide Edition 12/01/01

ii Installing Amand[email protected]/DOS
Copyright and Trademark Notices
Copyright1992–2002The Amanda Company.AllRightsReserved. This
guide and the software described herein are copyrighted with all rights
reserved. No part of this publication may be reproduced, transmitted, stored
in a retrieval system, or translated into any language in any form by any
means without the prior written permission of The Amanda Company.
Amanda and Amanda@ are registered trademarks and sales trademarks of
The Amanda Company. Other brand names and product names mentioned in
this manual are trademarks or registered trademarks of their respective
owners.
Limited Warranty on Software
The Amanda Company warrants the media on which the software is recorded
to be free from defects in materials and faulty workmanship for a period of
90 days from the date the software is delivered. If a defect in the media
should occur during this period, you may return the media to The Amanda
Company and The Amanda Company will replace the media without charge.
THE AMANDA COMPANY MAKES NO WARRANTIES (OTHER
THAN THOSE SET FORTH ABOVE) TO ANY PERSON OR ENTITY
WITH RESPECT TO THE PRODUCT OR ANY DERIVATIVES
THEREOF OR ANY SERVICES OR LICENSES AND DISCLAIMS ALL
IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION
WARRANTIES OF MERCHANTABILITY, PERFORMANCE,
NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR
PURPOSE. THE AMANDA COMPANY WILL NOT BE LIABLE FOR
ANY BUG, ERROR, OMISSION, DEFECT, DEFICIENCY, OR
NONCONFORMITY IN ANY SOFTWARE. THE SOFTWARE IS
LICENSED “AS IS,” AND THE PURCHASER ASSUMES THE ENTIRE
RISK AS TO ITS QUALITY AND PERFORMANCE.
IN NO EVENT AND NOTWITHSTANDING ANY DOCUMENT,
REPRESENTATION, OR OTHERWISE, SHALL THE AMANDA
COMPANY BE LIABLE TO YOU FOR DIRECT, INDIRECT, SPECIAL,
INCIDENTAL, CONTINGENT, OR CONSEQUENTIAL DAMAGES,

iii
INCLUDING DAMAGES FROM LOSS OR CORRUPTION OF DATA,
INTERRUPTED USE, LOST PROFITS, COST OF PROCURING
SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES, EVEN IF THE
AMANDA COMPANY OR AN AUTHORIZED AMANDA COMPANY
DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. YOU AGREE THAT THE AMANDA COMPANY’S
LIABILITY ARISING OUT OF CONTRACT, NEGLIGENCE, STRICT
LIABILITY, WARRANTY, OR OTHER LEGAL OR EQUITABLE
THEORY SHALL NOT EXCEED ANY AMOUNTS PAID BY YOU FOR
THIS PRODUCT. Any written or oral information or advice given by
Amanda Company dealers, distributors, agents, or employees will in no way
increase the scope of this warranty, nor may you rely on such oral or written
communication. Some states do not allow the exclusion or limitation of
implied warranties or liability for incidental or consequential damages, so
the above limitation or exclusion may not apply to you. This warranty gives
you specific legal rights, and you may also have other rights which vary
from state to state. This Agreement shall be governed by the laws of the
State of California without regard to the conflicts of laws or provisions
thereof.
Fraudulent Usage Advisory
Although the Amanda software is designed to resist fraudulent usage,
including unauthorized access to a long distance network, no product,
including the Amanda software, is able to prevent such unauthorized usage.
The Amanda software is likewise unable to prevent such uses as may
constitute an invasion of privacy or other tort. THE AMANDA COMPANY
MAKES NO EXPRESS OR IMPLIED WARRANTY AGAINST
UNLAWFUL OR UNAUTHORIZED USE OF YOUR AMANDA
SYSTEM OR ITS CAPABILITIES AND HEREBY DISCLAIMS ALL
LIABILITY ARISING FROM SUCH USE. YOU AGREE TO
INDEMNIFY, DEFEND, AND HOLD THE AMANDA COMPANY
HARMLESS FOR ANY UNAUTHORIZED OR FRAUDULENT USE OF
YOUR LICENSED AMANDA SOFTWARE.
THE AMANDA COMPANY
13765 ALTON PARKWAY, UNIT F
IRVINE, CA 92618
TELEPHONE [phone] FAX [phone]

iv Installing Amand[email protected]/DOS
Conventions
This manual uses the following terminology and conventions:
Assumptions
This guide is written for an installer who is familiar with PCs and
understands telephone switching systems. It assumes that you know
something about the following:
• How to safely open a personal computer to install or remove boards.
For example, the computer must be turned off while you are install-
ing and removing boards.
• Computer terms, such as serial port, parallel port, and DOS prompt.
• How to identify basic components of a personal computer, for exam-
ple, motherboard, I/O controller, video card, I/O ports, modem, and
so forth.
• How to connect the monitor, keyboard, and power to the computer.
• How to use DOS commands, such as CD, TYPE, COPY, and EDIT.
Amanda The name by which this manual refers to the
[email protected]/DOS system to make
reading about the system easier. Because of
the name Amanda, the system is also referred
to as “she.”
caller Someone who calls into Amanda. A caller of-
ten obtains information, leaves a message for
someone, and/or provides information. Be-
cause Amanda is referred to as “she,” callers
and users are referred to as “he.”
user Someone with an extension that Amanda
transfers calls to and/or stores messages for. A
user can access Amanda to play, delete, and
send messages as well as set personal options
such as Do Not Disturb.
fixed-space type This guide displays information that you must
type and messages from Amanda in fixed-
space type.

v
• How to get to the CMOS settings and make changes.
• Telephony terms, such as station side, CO, single-line, hunt group,
pilot number, pickup group, coverage path, hookflash, call forward
ring-no-answer, call forward busy, DTMF, and tone patterns.
• The difference between RJ-11 and RJ-14 connectors.
• The difference betweenthe functionsof the telephone switching sys-
tem and Amanda.
• How to use a butt set or line monitor to observe test calls.
If you are unfamiliar with any of the above, please consider attending one of
our regularly scheduled training seminars. Please contact our sales
department for more information on dates and cost.
Depending on how you purchased our product or what voice boards you are
installing, parts of this guide may not pertain to you. For example, if you
purchased a turnkey solution comprised of Amanda preloaded onto a PC,
you can skip all sections regarding the system requirements and the
installation of the voice boards and Amanda software.

vi Installing Amand[email protected]/DOS

Contents
Copyright and Trademark Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Limited Warranty on Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Fraudulent Usage Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv
Assumptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv
Chapter 1:
Introducing Amanda. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Electrical Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
General Uses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Purpose of This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Customer Service and Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
End User Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
System Administration Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installation Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Application Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Chapter 2:
Installing RDSP/x32 Boards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Configuring RDSP/x32 Voice Boards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
ShowJump Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installing Voice Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Connecting Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

viii Installing Aman[email protected]up/DOS
Chapter 3:
Installing RDSP/RTNI Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Installation Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Configuring an RDSP/x000 Voice Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Understanding MVIP Streams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Configuring MVIP Streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Configuring the MVIP Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Configuring the Base I/O Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Configuring an RTNI-xATI Voice Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Configuring the MVIP Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Configuring the Base I/O Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Configuring the Line Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Physical Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
ShowJump Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Installing the Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Installing the MVIP Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Configuring Amanda to Use the ATI Board. . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Chapter 4:
Other Cards and Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Installing a LAN Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using a UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Chapter 5:
Installing Amanda Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Running the Installation Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Updating Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Chapter 6:
Running the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Running Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Chapter 7:
Defining Dial Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Defining Dial Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Chapter 8:
Defining Tone Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Using this Chapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

ix
Using GetTones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Using AccuCall Plus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Chapter 9:
Defining Integration Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Using the Trace File for Integration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Setting Up the Trace File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Creating Test Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Running the Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Reading the Trace File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Adding Integration Strings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Using Character Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Running Integration Helper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Placing Test Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Forward from Ring No Answer Example. . . . . . . . . . . . . . . . . . . . . . . . . . 87
Direct Call Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Forward from Busy Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Chapter 10:
Configuring Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Using This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Using the Questionnaire. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Configuring a New Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Selecting a Type of Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Using Default and Recommended
Mailboxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Chapter 11:
Faxing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Using This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Using a Fax Modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Suggested Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Detecting a Fax Machine Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Modifying the PCPM Tone Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Creating the Hot Box Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Setting the Hot Box Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Sending Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

x Installing Aman[email protected]up/DOS
Chapter 12:
Using Serial Integration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Serial Integration Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Bellcore Standard SMDI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
NEC 2000 and NEC 2400. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
AT&T System 75 or Definity-G3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Ericsson MD-110 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Generic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Chapter 13:
Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Configuring Types of Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Telephone Line Options Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Sharing Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Using the box_grt Configuration Option . . . . . . . . . . . . . . . . . . . . . . . . . 156
Using Incoming Trunk Call and CO Line IDs. . . . . . . . . . . . . . . . . . . . . 157
Using Multiple Employee Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Using Multiple Direct Messaging Mailboxes . . . . . . . . . . . . . . . . . . . . . 166
Chapter 14:
Accessing Amanda Remotely. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Accessing Amanda from Another Computer . . . . . . . . . . . . . . . . . . . . . . . . . 167
Setting Up Amanda’s Computer as a Host . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Setting Up the Remote Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Connecting by Null Modem Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Connecting by Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Chapter 17:
Installing the Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Installing from Various Platforms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Installing from a File Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Installing from a Floppy Drive on Windows 3.11 . . . . . . . . . . . . . . . . . . 176
Installing from a Floppy Drive on Windows 95 . . . . . . . . . . . . . . . . . . . 177
Adding Client Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Reviewing Client Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Chapter 18:
Configuration Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
General Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Fax Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

xi
Hot Box Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Network Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Outdial Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Per Port Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Serial Port Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
SMDI Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
T1/DID Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Appendix A:
Troubleshooting Amanda. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
New Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Resetting a Port from the Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
What to Do When… . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Amanda Does Not Transfer the Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Caller Doesn’t Hear the Busy Message or RNA Greeting . . . . . . . . . . . . 240
Notification Does Not Work Correctly. . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Host/Remote Programs Do Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Message: RDSP Not Located at Any Interrupt Vector . . . . . . . . . . . . . . 242
System Halts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Appendix B:
Troubleshooting the Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
NIC Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Common Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

xii Installing Aman[email protected]roup/DOS

Chapter 1:
Introducing Amanda
Requirements
At a minimum, the PC on which you install Amanda must have:
• MS-DOS version 6.22 in the directory C:\DOS.
• A 486SX processor running at a minimum of 25MHz.
• A VGA card.
• A minimum of 4MB of RAM.
• A minimum of 640K of conventional memory.
• A 3.5-inch, 1.44MB floppy disk drive and appropriate controller.
• An IDE hard disk drive with an access time of less than 14ms and
appropriate IDE controller.
• No LPT2 port (if disabled, it must be non-interfering).
• No devices at addresses 300, 301, 302, 303, 304, or 305.
• No devices using IRQ5 (other than the data modem).
• No devices using IRQ7 (other than the LPT1 port). (This IRQ will
be used by your voice boards.)
• To operate Amanda as Voice Server over a network, you must have
an NE2000 or compatible LAN adapter, configured to use IRQ 10 at
address 340H.
• To operate Amanda as Voice Server with more than one client, you
need a Client Connection Bank (CCB) to activate additional clients.
NOTE:Within the CMOS settings, all adapter ROM shadowing
should be disabled except for system ROM shadowing at
address F000.

2 Installing [e-mail]/DOS
Amanda can run with any of the following voice boards:
• Brooktrout 232, 432, 2132, and 4132 voice boards
• A Brooktrout RDSP/RTNI two-board combination consisting of:
- The Digital Signal Processors (DSPs) provided by an RDSP/x000
voice board
- An analog telephony interface using the Brooktrout RTNI-xATI
board
Some PCs are incompatible with Amanda. If you see the error “rdsp not
located” or find that Amanda appears to come up but the boards do not
answer, check your CONFIG.SYS file for the following line:
X=ED00-EDFF
This line indicates that your PC is NOT compatible with Amanda.
Environmental Requirements
• Locate the unit in an area free of excess moisture, dust, corrosive
gases, and chemicals.
• Install Amanda securely on a table or desk at least 2 feet (.6 meters)
above the floor.
• Use a properly grounded electrical outlet which is not controlled by
a switch.
• Ensure that the operating temperature is 40 to 95 degrees Fahrenheit
(2 to 35 degrees Centigrade), away from direct sunlight.
• Ensure that the humidity is 15% to 90%, noncondensing.
• For proper ventilation and servicing of the unit, provide at least 1
foot (0.3 meters) clearance on all sides and above the unit.
Electrical Requirements
• 90 to 130 VAC, 50 to 60 Hz, 3-prong outlet with separate ground,
separately fused at 15 amps.
• Outlet not controlled by an on/off switch.
• Use of electrical line conditioning equipment such as a surge protec-
tor and an uninterruptible power supply (UPS) is strongly recom-
mended.
• Grounding to comply with Underwriters Laboratories (UL) 1459.

Chapter 1: Introducing Amanda 3
General Uses
[e-mail]/DOS is an automated attendant and voice processing
system designed especially for ease of use and flexibility. As a PC-based
product, Amanda takes advantage of the technical innovations in the
personal computer market. In addition, Amanda’s standard hardware
components can be repaired or replaced by any PC service company. The
computer on which Amanda is installed must be used only for Amanda.
Depending on what lines from your PBX are connected to Amanda and
when calls are sent to Amanda to be processed, Amanda can serve you or
your customer in a variety of ways.
Configured as a primary attendant: Amanda answers all your incoming
calls on the lines you designate and allows the callers to direct their calls to a
specific person or department without being placed on indefinite hold. If a
specific person is unavailable, Amanda can take a private message for that
person without missing any details.
In this case, the telephone switching system sends all incoming calls to
Amanda.
Configured as a secondary attendant: Amanda assists your regular
operator when call volume is heavy, allowing callers to direct their own calls
or hold for the operator. Some companies provide specific incoming lines for
Amanda as a backdoor attendant for calls from vendors, family members,
friends, and special clients who prefer to have Amanda process their calls.
In this case, the telephone switching system sends incoming calls to Amanda
only when the regular operator’s extension is busy or not answered.
Configured as an off-duty attendant: Amanda provides 24-hour access to
your company and its employees when an operator is unavailable.
In this case, the telephone switching system sends all incoming calls to
Amanda while the office is closed.

4 Installing [e-mail]/DOS
Configured as a voice messaging center: Amanda takes messages and
allows users to send, store, and forward messages, increasing productivity
and enhancing inter-office communication.
In this case, the telephone switching system transfers any incoming call to
Amanda if the extension being called is busy or not answering.
Configured as an information system: Amanda provides answers to your
callers’ most frequently asked questions (so you can avoid costly
interruptions and provide a higher level of customer service 24 hours a day).
Information such as your address, available hours, directions to your offices,
and so forth, might be better handled by Amanda. Amanda’s serial ports can
access databases and other information stored in other computers, allowing
Amanda to give callers information on account balances, train schedules, and
so forth.
In this case, the telephone switching system or even an operator can send
incoming calls to Amanda. Then automatically, or if selected, Amanda plays
out the requested information.
Purpose of This Guide
This guide explains how to set up [e-mail]/DOS for the first
time. This guide covers:
• Connecting and configuring Amanda to work with your telephone
switching system
• Configuring Amanda to provide the voice mail services that the
owner selects

Chapter 1: Introducing Amanda 5
Customer Service and Support
The Amanda Company provides customer service and support Monday
through Friday from 8:00 A.M. to 8:00 P.M. Eastern Time, except holidays.
Customer Support:
(800) 800–9822
For sales, contact The Amanda Company at the East Coast office.
Dealer Sales:
Telephone: [phone]
Distribution Sales:
Telephone: [phone]
International Sales:
Telephone: [phone]
International Support:
Telephone: [phone]
Web Site:
http://www.taa.com
End User Support
End user support covers the actual usage of Amanda through the telephone,
such as picking up messages, sending messages, changing greetings, and
using distribution lists. Registered Amanda sites receive free end user
support for the life of their systems. Be sure to send in your registration card!
System Administration Support
System administration support covers the configuration of Amanda; such as
setting up mailboxes, programming notification, scheduling automatic
changes, and creating reports. Registered Amanda sites receive free system
administration support for up to six months after the installation. Be sure to
send in your registration card!

6 Installing [e-mail]/DOS
Installation Support
Installation support covers the initial connection of Amanda to a telephone
switching system as well as solutions to problems that occur when the
system is reconfigured or Amanda is upgraded.
The Amanda Company now offers installation support to any dealer who
buys a turnkey system.
Qualified Amanda marketing partners and solution providers, who are in
good standing, receive installation support for any system.
Application Support
Application support covers extended features that can be added to Amanda
using Amanda’s powerful Token Programming Language. The Amanda
Company can write custom applications for you. All Amanda Solution
Providers, who are in good standing, receive application support. Please
contact your Amanda sales representative for more information.

Chapter 2:
Installing RDSP/x32 Boards
Installation Checklist
Follow this checklist or use it to verify that you have completed all the
necessary steps for connecting Amanda to the telephone switching system.
Be sure to…
1. Install properly addressed voice boards
2. Install Amanda software without errors
3. Connect the line cords from voice boards to the telephone switching
system
4. Program the telephone switching system for voice mail integration
5. Test each voice board port for answering
6. Run Setup to define dial codes
7. Run Setup to obtain tone patterns
8. Run Setup to define telephone switching system integration patterns
9. Run Setup to define Amanda system configuration options

8 Installing [e-mail]/DOS
Configuring RDSP/x32 Voice Boards
Amanda recognizes each installed voice board by its unique address. The
first voice board has address 300; the second, address 301; the third, address
302, etc. To set a voice board’s address, you must configure the pins on the
voice board correctly using shorting jumpers. Voice boards are normally
shipped with address 300 (board 1) when you receive them. You should
check the address and change it, if necessary.
If you look at the voice board with the 4-wire (RJ-14) jacks to the right, the
10 sets of pins are in a row along the top of long voice boards (models 4132
and 2132) or along the bottom of short voice boards (models 432 and 232).
The jumper positions are numbered from 0 to 9 from left to right on the long
boards. On the short boards, they are labeled as powers of 2 (1, 2, 4, 8, 16,
32, …). However, use our tables as though both boards were numbered 0 to 9
from left to right.