Polar Electro Streaming TV User manual

USER GUIDE
Streaming T V

Getting Started 4
Recommended 5
Devices
Wireless vs. 6
Wired Devices
Self-Installation 7
Remote Controls 8
Live TV 9
Main Menu 10
Recently Watched 10
Guide 11
Restart TV 12
Shows 13
Movies 14
watchTVeverywhere 15
Replay TV 16
Filters 17
Talking Guides 17
DVR (recordings) 18
HD Content 20
Settings 21
Profiles 21
Parental Controls 22
Search 23
Closed Captioning 23
What’s Inside:
Welcom t  nex
generatio  T V!
Polar Streaming TV is the new full-featured TV
service delivered to your devices including TV’s,
laptops, smartphones, and tablets.
Polar Streaming TV requires you to have one or
more supported streaming devices in your home
to use the service. Please refer to recommended
devices section beginning on page 5.
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When away from home, use your Polar Streaming TV username and
password from any Internet connection to schedule or watch recorded
content from your Polar Streaming TV DVR.
You can also access full episodes, movies, and more online with your Polar
Streaming TV subscription through the included channel streaming apps
on watchTVeverywhere such as WatchESPN, WatchHGTV, and Hallmark
Channel.
3

Geing Started
This guide is focused primarily on the use of “smart” boxes that connect to
a TV set such as the Apple TV, Android TV, and Amazon Fire TV. Devices
like smartphones, tablets, and web browsers may behave dierently.
Before attempting any of the content in this manual, first:
If you have challenges with any of these steps, please
call Polar technical support at 1-888-700-7652.
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Have an active and installed Polar Internet service subscription.
Subscribe to Polar Streaming TV service.
Have each television connected to a “smart box.”
Have all device(s) you plan on using with Polar Streaming
TV activated on their appropriate accounts (iTunes, Google,
Amazon, etc.)
Set up your username and password through the Polar
Streaming TV email.
My Polar Streaming TV login name:
My Polar Streaming TV password:
4

Recommended Devices*
A recommended device is one that we are confident in the features,
responsiveness, presentation, and usability experience of the Polar
Streaming TV app on that hardware. Polar Streaming TV is fully supported
on these devices and platforms:
NOTE: There are dozens of dierent kinds of Smart TVs that may or may not have an app store
that can access the Polar Streaming TV app. Some Smart TVs may play Polar Streaming TV,
while others may not. Polar Streaming TV works best on any of the recommended devices listed
above. Although Polar Streaming TV may work on a Smart TV, Polar may not be able to provide
technical support due to the numerous makes and models available.
•MAC
- Chrome
- Firefox
- Safari
Amazon Fire TV
• Amazon Fire TV (2nd or 3rd Gen.)
• Amazon Fire TV Stick (4K, Lite, 3rd Gen. or Alexa Voice Remote)
• Amazon Fire TV Cube
• Amazon Fire TV Set
Android TV
• Devices running Android 4.4 or later
Apple TV
• Apple TVs with App Store (4th or 5th Gen.)
Smartphones & Tablets
• Latest Android (4.4)
• iOS 10 or later
Web Browsers
•Windows
- Chrome (latest version)
- IE 11 or Edge
- Firefox
*Visit polarcomm.com/streamingtv for the most updated list of devices.
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Wireles vs. Wired Devices
Many devices that work with Polar Streaming TV have the option to use
a wireless network (or WiFi) to connect to the Internet. While wireless is
often more convenient and aesthetically pleasing than a wired device, the
latter oers significant advantages. When it comes to high-quality video
streaming, the best performance will always come from a wired Ethernet
connection. This option oers faster speeds, lower latency (or buering),
and a more reliable connection than WiFi. A wired connection also
eliminates one more device to fight for bandwidth on your WiFi network.
Some of the Polar Streaming TV recommended devices do not have
an Ethernet port. However, and Ethernet adapter is available at many
department stores and online vendors for around $15. This adapter
connects to the device using a Micro USB port or something similar
and provides an input for a wired Ethernet connection. Check the
manufacturer’s support and product oerings on your chosen device for
information about Ethernet and other accessories that might be available to
enhance your viewing experience.
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Self Installatio
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Download the Polar Streaming TV App. On a “smart box” or
mobile device, you can download the app from the respective
App Store that corresponds to the chosen platform.
• Android and Android TV devices - Google Play Store
• Apple iOS and Apple TV devices - Apple App Store
• Amazon Fire TV devices - Amazon App Store
• For computers and laptops - https://tv.polarcomm.com
Once you are at the appropriate store, search for “Polar TV”
and then download it and install it on your device.
Choose your provider and then sign into the App with your
username and password (see page 4).
NOTE: Your username is the email address you provided to Polar when signing
up for service. The password is something you chose and entered into the Polar
Streaming TV activation email. If you don’t remember your username and/or
password, please contact us at 1-800-284-7221.
Enter a profile name and choose an avatar. You can set up
additional profiles for up to 4 more users now or at any time.
Enjoy Live TV!
Visit the Polar Streaming TV
support website for more setup help:
www.thinkpolar.com/tvhelp
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Remot Controls
Swipe down on Apple, or press the Select button for Android remotes when
watching Live TV, open controls to play/pause, seek and more. This is also
how to enable closed captions and other accessibility settings.
Change Channels up one or down one from Live TV view:
• Apple TV: Swipe right/left
• Android TV & Amazon Fire TV Devices: Press up/down directional
controls.
Go to the Guide to scroll more quickly. To access Main Menu:
•Apple TV: Press the Menu button on the remote to get to the Main
Menu while watching Live TV.
•Android TV & Amazon Fire TV Devices: Press the button
New Amazon
Fire TV
Old Amazon
Fire TV
Apple TV Mi (Android)
Up
Up
Up
Down
Down
Down
Down
Up
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Liv T V
Change the Channel
Pause Live TV
Standby
Channel surfers will appreciate that Polar Streaming TV allows for moving
up or down to the adjacent station.
• Apple TV: Swipe right/left
• Android TV & Amazon Fire TV Devices: Press up/down directional
controls.
Once a channel begins to play, the user can pause live TV content with the
remote. The amount of pause time varies by channel. After that time has
passed, the app will begin playing whatever is currently live on the active
channel.
After 4 hours of consistent playing on the same channel and no activity
on the remote control, Polar Streaming TV will ask the user to press any
button on the remote to continue to broadcast a picture. If the user does
not press a remote button after a few minutes, the screen will revert to the
home screen of the device.
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Mai Men
Receny Watched
To access the Main Menu:
• Apple TV: Press the Menu button on the remote to get to the Main
Menu while watching live TV.
• Android TV & Amazon Fire TV Devices: Press the Ok or Select button.
The Main Menu has 5 immediate options:
• Guide - The traditional main listing of channels that allows for browsing
both forward and backward in time to see what’s on and upcoming.
ReplayTV is accessed in the Guide as well.
•Shows - View show recordings and browse live, upcoming, and recently
aired but still accessible shows by categories such as “What’s on Now,”
“Action.” “Drama,” etc.
•Movies - View movie recordings and browse live, upcoming, and recently
aired but still accessible movies by categories in the same way as the
Shows section.
•Settings - Manage settings such as DVR Recordings, Parental Controls,
User Profiles, and other information.
•Search - Explore live, upcoming, recorded, and Replay content across the
entire app by show, movie, actor, channel, and many other options.
A Recently WWatched list is located just below the Main Menu. This feature
is a chronological history of the last 15 channels and programs watched. In
many cases, if the item is a live channel, you will see a picture-in-picture
preview of that channel on most platforms. Navigate to the desired icon
using the directional buttons remote and click Select on the remote for
quick and easy return to the show you were on before.
• Apple TV: Swipe down on the touch pad.
• Android TV & Amazon Fire TV Devices: Press the Down directional
button again.
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