Poly UTILITY VOIP User manual
To set up your Voicemail box, press the ‘Message’key on your phone or dial ‘star’ plus your
mailbox number (e.g. *100), then select ‘Dial’ or ‘Send.’You will be prompted to enter a
password (default is your extension number). Once keyed in, please listen to the recording
to input your name for the Contact Directory, your Unavailable message and your Busy
message. Once this is completed, you will have access to your voicemail and mailbox
options. *Note: Change your pin when prompted. Do not reuse the default pin.
Checking Voicemail
Press the‘Message’button or enter‘*’ and your mailbox number followed by‘Dial’ or ‘Send.’
Enter your password and follow the prompts below:
Main Menu Options
Press 1 to listen to new messages. If you have old messages saved, this will be option 2
Press 2 to change folders
Press 3 for advanced options
Press 1 to leave a message for another user
Press * to return to the main menu
Press 0 for mailbox options
Press 1 to record an unavailable greeting
Press 2 to record a busy greeting
Press 3 to record name
Press 4 to record a temporary greeting
Press 5 to change password
Press * to return to main menu
Press # to exit
For more customer resources visit ancero.com/utilityvoipblue/
To contact customer support call 856.210.5800 and select option 1
Or submit a non-emergency support request at support.ancero.com
powered by Ancero
Voicemail Setup for Ancero Utility VoIP Phones
Directory Add contacts to your phone. Saving to Directory from the phone will not
DND Enabling the ‘Do not Disturb (DND)’ function will reject all incoming calls
automatically and forward callers to your ‘Busy’ message. Calls will be displayed
as ‘missed calls.’ To enable, press the DND soft key on your phone.
Toggle Calls While on the 1st call, press the 2nd line key to initiate a new call. During this time,
the other caller will be put on ‘Hold.’ Selecting the other line key will
automatically pick up the call if ringing.
Transfer Press ‘Transfer’ to put your current call on hold. You can now dial an extension or
an outside number, then hit ‘Send’, wait for an answer and announce the call.
Once completed, you may press ‘Transfer’ again or hang up to complete.
Blind Transfer While on a live call, select‘Transfer’ and then press ‘Blind’. This will allow you to
transfer a call without consulting with the individual to see if they are available.
Conference While on the 1st call, press the ‘Conference’ soft key. This will place the 1st call on
hold. Key in the number/extension and when they answer, select ‘Conference’
again and the two calls with join onto the current line.
Hold To place a caller on hold, select the ‘Hold’ button or the ‘Hold’ soft key on your
phone. To resume the call, select ‘Hold’ again or the ‘Resume’soft key.
Mute Press the ‘Mute’ key on your phone to silence yourself from the caller. Press the
‘Mute’ key again to unmute.
Park While on call, select ‘Transfer’ soft key, then dial *70 and hit‘Send.’ An audio
announcement will conrm parking spot number, hit ‘Transfer’ to park the call.
Retrieve Park Dial ‘*71 plus the parking number provided (e.g. *711) to retrieve the call.
Intercom Dial ‘star’ (*) plus ‘1’and the extension number to start an intercom (e.g. *1999).
Paging
Features Instructions
Press the ‘Paging’ soft key and then select the group you wish to make an
announcement over. Press ‘Paging’ again and the selected phones will answer
automatically through the speakerphone mode.
Quick Feature Guide For Poly Phones
powered by Ancero
Forward To set up ‘Call Forwarding,' input the destination you want forwarded to
(e.g. (555) 555-5555 or extension) into the ‘Always, Busy or No Answer’ slots.
Table of contents
Other Poly Adapter manuals
