Polycom SoundStructure C16 Manual

November 2016 |3725-42494-001A
HARDWARE INSTALLATION GUIDE
Polycom®SoundStructure®VoIP Interface

2
Copyright©2016, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another
language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the
express written permission of Polycom, Inc.
6001 America Center Drive
San Jose, CA 95002
USA
Trademarks Polycom®, the Polycom logo and the names and marks associated with Polycom products are
trademarks and/or service marks of Polycom, Inc., and are registered and/or common law marks in the United States
and various other countries.
All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any
form or by any means, for any purpose other than the recipient's personal use, without the express written permission
of Polycom.
Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document,
Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for
any typographical or other errors or omissions in the content of this document.
Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the
information contained in this document for any purpose. Information is provided "as is" without warranty of any kind and
is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall
Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or other
damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of
business information), even if Polycom has been advised of the possibility of such damages.
End User License Agreement By using this product, you are agreeing to the terms of the end user license
agreement (EULA) at: http://documents.polycom.com/indexes/licenses. if you do not agree to the terms of the EULA,
do not use the product, and you may return it in the original packaging to the seller from whom you purchased the
product.
Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or
pending patent applications held by Polycom, Inc.
Open Source Software Used in this Product This productmaycontainopen sourcesoftware.Youmay receive
the open source software from Polycom up to three (3) years after the distribution date of the applicable product or
software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive
software information, as well as the open source software code used in this product, contact Polycom by email at
OpenSourceV[email protected].
Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email
your opinions and comments to Docume[email protected]m.
Polycom Support Visit the Polycom Support Center for End User License Agreements, software downloads,
product documents, product licenses, troubleshooting tips, service requests, and more.

Polycom, Inc. 3
SoundStructure VoIP Interface
The Polycom®SoundStructure®VoIP Interface is a plug-in card for the SoundStructure C16, C12, C8, and
SR12 audio processing devices. The SoundStructure VoIP Interface supports up to 12 lines and 24 call
appearances where a call appearance is a connection between the SoundStructure VoIP Interface and a
remote caller.
The SoundStructure C16, C12, and C8 products feature acoustic echo cancellation, noise cancellation,
equalization, feedback elimination, and automatic microphone mixing on all audio inputs. In addition, there
is a full matrix mixer, dynamics processing, delay, and submix processing. The SoundStructure SR12 does
not include acoustic echo cancellation processing but does include noise cancellation, automatic
microphone mixing, matrix mixing, equalization, feedback elimination, dynamics processing, delay, and
submix processing.
This guide shows you how to install the SoundStructure VoIP Interface product into a SoundStructure
system. For information on how to terminate connections to the SoundStructure products, see the
SoundStructure HardwareInstallationguide. For information on how to configure a SoundStructure system,
including the SoundStructure VoIP Interface, see the Design Guide for the Polycom SoundStructure C16,
C12, C8, and SR12.
What’s Included With the SoundStructure VoIP
Interface
The SoundStructure VoIP Interface product includes this manual, the SoundStructure VoIP interface plug-in
card, and a 7-foot long Ethernet cable as shown in the following figure.
Tools Required
You will require a Phillip-head screwdriver to remove the blank rear-panel plate from the SoundStructure
device.
0004F2BF001D

Polycom, Inc. 4
Updating SoundStructure Firmware
You need SoundStructure firmware version 1.5 or later, SoundStructure Studio version 1.7 or later, and
Polycom UC Software 4.0.1 or later in order to use the SoundStructure VoIP Interface.
The following procedure gives you a quick way to update the SoundStructure system firmware. For
complete update information, see Design Guide for the Polycom SoundStructure C16, C12, C8, and SR12.
To update the SoundStructure system firmware:
1Download the latest version of SoundStructure Studio (1.7 or later) and firmware (1.5 or later) on the
SoundStructure Support page.
2Using SoundStructure Studio, click Connect and then Search for Devices to connect to the desired
SoundStructure system.
3On the main project page, click the Open button from the Firmware Update area. Select the
firmware that you downloaded in step 1, and click Update
The firmware for all SoundStructure devices in the system will be updated and the system will reboot
upon completion.
Installing the SoundStructure VoIP Interface
A plug-in card can be inserted into each SoundStructure device in a multi-device SoundStructure system.
When using more than one plug-in card in an installation, start with the plug-in slot on the top
SoundStructure device first and continue sequentially down through the collection of SoundStructure
devices as additional plug-in cards are added. This will ensure a consistent physical channel numbering of
the telephony physical channels. See the discussion of physical and virtual channels in the Design Guide
for the Polycom SoundStructure C16, C12, C8, and SR12.
Warning: Do not insert or remove any plug-in cards while the SoundStructure
device is powered on.

Polycom, Inc. 5
Before installing the SoundStructure VoIP Interface, refer to the Design Guide for the Polycom
SoundStructure C16, C12, C8, and SR12 for help preparing the SoundStructure device in the following
situations:
●If you are upgrading a SoundStructure project from a SoundStructure TEL1 or TEL2 telephony card
to a SoundStructure VoIP Interface card, see the section “Upgrading a Project to the SoundStructure
VoIP Interface.”
●If you are creating a new SoundStructure project with the SoundStructure VoIP Interface, see the
section “Creating a New Project with the SoundStructure VoIP Interface.”
To install a plug-in card:
1If you want to keep your current configuration, save your current project to disk before powering
down your SoundStructure system.
2If the SoundStructure system is plugged in, unplug the AC power cord from all SoundStructure
devices in your system.
3Remove the blank plate and screws from the expansion slot as shown next.
PIN 2: TXD
PIN 3: RXD
PIN 5: GROUND
PIN 7: CTS
PIN 8: RTS
LAN C-LINK2 OBAM IR
RS-232
IN OUT 12V
PIN 2: TXD
PIN 3: RXD
PIN 5: GROUND
PIN 7: CTS
PIN 8: RTS
LAN C-LINK2 OBAM IR
RS-232
IN OUT 12V

Polycom, Inc. 6
4Insert the plug-in card into the slotted rails and push until it is tight into the slot.
5Tighten the thumbscrews on the rear panel of the plug-in card.
6Repeat steps 3 through 5 for any additional plug-in cards. When you have finished installing the
plug-in cards, plug in theAC power cable on all SoundStructure devices in the system.
When the system boots up, the SoundStructure VoIP Interface is discovered automatically by the
SoundStructure device. However, you need to manually add the SoundStructure VoIP Interface to the
design using SoundStructure Studio. See the section “Creating a New Project with SoundStructure VoIP
Interface” in the Design Guide for the Polycom SoundStructure C16, C12, C8, and SR12.
Note that the MAC address of the VoIP interface is printed on the rear-panel label of the SoundStructure
VoIP Interface. The MAC address information may be required for integrating the SoundStructure VoIP
Interface with your call management platform.
SeetheDesignGuide for the PolycomSoundStructure C16, C12, C8, and SR12 for details on how tocreate
a new project or upgrade an existing project to use for integrating the SoundStructure VoIP Interface into a
typical call management platform.
Connecting the System to the Local Area Network
There is a network interface on the SoundStructure VoIP Interface for connection to the VoIP local area
network and a network interface on the SoundStructure device for connection to theA/V management and
control local area network. This section describes how these network interfaces are used.
PHONE LINE PIN 2: TXD
PIN 3: RXD
PIN 5: GROUND
PIN 7: CTS
PIN 8: RTS
LAN C-LINK2 OBAM IR
RS-232
IN OUT 12V
0004F2009EFF
MAC address

Polycom, Inc. 7
Using the VoIP Local Area Network
The SoundStructure VoIP interface has a 10/100/1000 Mbps Ethernet interface that should be connected
directly to the VoIP network as shown in the following figure. The SoundStructure VoIP Interface Ethernet
interface is compatible with PoE switches but does not draw any usable power from a PoE switch.
By default the SoundStructure VoIP interface gets its IP address from a DHCP server on the VoIP network.
Once the SoundStructure VoIP Interface is connected online, you can find the IP address for the interface
on the Wiring page of the SoundStructure Studio project.
Using the SoundStructure Local Area Network
The SoundStructure device also has a 10/100 Mbps Ethernet interface that is used to control and configure
theSoundStructuredevice.Ifyouwanttocontrol and configurea SoundStructure system overthelocalarea
network, connect the SoundStructure device’s Ethernet interface to the local area network that is used for
A/V control and configuration.
Understanding the VoIP Interface Status
The Status LED indicates the state of the SoundStructure VoIP Interface as shown in the following figure
and described below:
●When the SoundStructure VoIP Interface boots up, the status LED will cycle with a pattern of 1
second on and 1 seconds off.
●Once the SoundStructure VoIP Interface has finished booting, the system is ready to be configured
and controlled, and the LED will be solid green.
PIN 2:
PIN 3:
PIN 5:
PIN 7:
PIN 8:
LAN C-LINK2 OBAM IR
IN OUT 12V
0004F2009EFF

Polycom, Inc. 8
Once the SoundStructure VoIPInterface has finished booting, the interface will, by default, play a welcome
WAV file. If the VoIP input channel is routed to outputs in the room through the SoundStructure system
matrix, then the welcome WAV file will be heard on those output channels.
Configuring the SoundStructure VoIP Interface
The SoundStructure VoIP interface can be configured through a series of configuration parameters or via
the Polycom Web Configuration Utility. For more information on configuration parameters or using the Web
Configuration Utility, see the Polycom UC Software Administrator Guide on Polycom Voice Support.
Use SoundStructure Studio software to configure the SoundStructure device and a limited subset of
SoundStructure VoIP Interface settings. For setup information, see the section “Integrating SoundStructure
with SoundStructure VoIP Interface” in the Design Guide for the Polycom SoundStructure C16, C12, C8,
and SR12.
You can find the IP address of the SoundStructure VoIP Interface on the wiring page as shown in the next
illustration.You can access the advanced settings of the SoundStructure VoIP Interface by clicking the Web
Configuration button or by directly typing the VoIP interface’s IP address into your browser. The Web
Configuration Utility provides access to advanced setup features of the SoundStructure VoIP Interface.
The default login and password for the Web Configuration Utility are
Polycom and 456 , respectively.
See the Design Guide for the Polycom SoundStructure C16, C12, C8, and SR12 for additional information
on configuring the SoundStructure VoIP Interface.
Note: Polycom UC Software 5.x.x and later uses HTTPS as the default protocol for accessing the
Web Configuration Utility. If the Web Configuration Utility page fails to load when accessed from
SoundStructure Studio, enter https:// followed by the IP address of the SoundStructure VoIP Interface
into a web browser. For example, enter https://10.223.74.23.
For more information, refer to the Polycom UC Software Administrator Guide or Release Notes on
Polycom Voice Support for the UC Software version running on your SoundStructure VoIP Interface.
0004F2BF001D
Status LED is Off
1 second followed by 1 second
Status LED is On Description
Solid
Solid
VoIP Interface is booting
VoIP Interface is not powered
or device firmware is < 1.5.0
0.5 seconds 0.5 seconds Hardware issue detected
VoIP Interface is ready to be
configured or controlled

Polycom, Inc. 9
Troubleshooting the SoundStructure VoIP Interface
IfyouarehavingtroubleconnectingtotheSoundStructure VoIP Interface, the following tableprovidessome
common problems and their solutions.
Problem Solution
Status LED is not lit on the
SoundStructure VoIP Interface Ensure power is connected to the SoundStructure system. Ensure the
SoundStructure VoIP Interface is securely
plugged into the rear panel slot. Ensure
SoundStructure deviceisrunningfirmware
1.5.0 or later.

Polycom, Inc. 10
Regulatory Notice And Warranty
See the SoundStructure Hardware Installation guide for Regulatory and Warranty information.
SoundStructure Studiodoes notshow
the IP address of the SoundStructure
VoIP Interface
Ensure SoundStructure Studio is
connected to the online system.
Ensure that there is a valid Ethernet
connection to the SoundStructure VoIP
Interface.
Ensure your VoIP LAN is setup for DHCP
or that you configured the SoundStructure
VoIP Interface network settings through
SoundStructure Studio.
The Status LED never goes to solid
green. Review the SoundStructure VoIP Interface logs from the Web Configuration Utility.
Select the Diagnostics menu and select
View and Download logs. Check for any
error messages, such as connecting to the
Provisioning server.
Problem Solution

Polycom, Inc. 11
Notice for Polycom®SoundStructure VoIP Interface
Users
OFFER for GPL and LGPL Open Source Software Code
This notice is an offer for open source software code.
Polycom SoundStructure VoIP Interfaces contain-in part-open source software, software licensed in a way
that allows you the freedom to run, copy, distribute, change, and improve the software.
You can receive the open source software from Polycom up to three (3) years after the distribution date of
theapplicableproduct orsoftwareatachargenotgreaterthanthecost to Polycom of shippingordistributing
the software to you.
For a list of the available open source software, as well as related license and copyright information, you
cancontactPolycom at the address listed below, or see theOfferofSourceforOpenSourceSoftwareguide
on Polycom Voice Support for the UC software version running on the SoundStructure VoIP Interface.
To receive software information, as well as the open source software code, contact Polycom by regular mail
or email at:
Polycom Voice Open Source Manager
Polycom, Inc.
6001 America Center Dr.
San Jose, CA 95002
Tel: [phone]
Email: OpenSourceV[email protected]