Polycom GlobalManagementSystem User manual

Designed for IT professionals,
the Polycom Global Management
System is a Web-based system
management software solution that enables centralized
support of enterprise-wide, video communications networks.
The feature-rich software includes six major components: System Management, Global Directory, SoftUpdate,
Provisioning, Account Management, and Reports. Centralized call directory, intelligent dialing features, and
remote alert notification, Global Management System make the Polycom V-Series, ViewStation®, iPower™
and ViaVideo®product lines as easy to use as a telephone.
Zero-administration directory services, remote video monitor, call detail record, and centralized diagnostics
over your LAN/WAN enable increased responsiveness while reducing video communications support costs.
Your comprehensive management choice to access the power of Polycom unified collaborative
communications solutions.
With the greatest breadth and depth of integrated video, voice, and Web solutions, only Polycom delivers
the ultimate communications experience. Our market-leading conferencing and collaboration technologies,
supported by world-class service, enable people and organizations to maximize their effectiveness and
productivity. Add to that the most experience and proven best-practices in the industry, and it’s clear why
Polycom has become the smart choice for organizations seeking a strategic advantage in a real-time world.
Polycom®Global Management System™
Manage enterprise-wide video communication networks
Benefits
Centralized control of video conferencing net-
work saves time, resources and costs
• Easy-to-use graphical user interface for at-a-
glance network status
• Automatic software uploads to networked
video/voice conferencing devices to ensure time-
ly system upgrades
• Multilevel permission and access levels optimize
video conferencing network security
• Devices automatically register for
easy deployment
Real-time monitoring and remote network
management insures video conferencing
network integrity
• Graphical and remote alerts immediately notify
administrators of issues minimizing network
downtime
• Management console and network control is
accessible from any Web browser
• Integrates with The Polycom Office™with com-
prehensive support on Polycom video devices
Comprehensive directory services makes dial-
ing video calls simple
• Dialing is as simple as a push of a button using
the Global Address Book and Polycom OneDial™
• Integrates with gatekeeper functionality for
seamless operation and management with
Polycom OneDial
• E.164 support enables video calls to be dialed by
name, extension, or alias
• Leverages the replication of the LDAP directory
to support a worldwide directory of video
devices deployed globally
Maximizes investment in video conferencing
network
• Aggregated network data reduces operating and
administration costs
• Call detail reporting provides network usage
statistics and reports for charge-back accounting
• Comprehensive management and control
reduces IT resource support requirements
Connect. Any Way You Want.

Polycom Global Management System
Part No. 3726-07149-001 Rev. 10/04
www.polycom.com
Polycom Headquarters: 4750 Willow Road, Pleasanton, CA 94588 (T) 1.800.POLYCOM (765.9266) for North America only.
For North America, Latin America and Caribbean (T) +1.925.924.6000, (F) +1.925.924.6100
Polycom EMEA: 270 Bath Road, Slough, Berkshire SL1 4DX, (T) [phone], (F) [phone]
Polycom Asia Pacific: Polycom Hong Kong Ltd., Rm 1101 MassMutual Tower, 38 Gloucester Road, Wanchai, Hong Kong, (T) +852.2861.3113, (F)+852.2866.8028
Benefits
Ease-of-use – Global Management System
makes dialing as easy as pressing a single
button. Any endpoints that register to Global
Management System can be seen by other
endpoints in the Global Directory
Zero-administration directory
services – Enterprise-wide global directory
services include Polycom OneDial™, E.164 dial-
ing, auto registration, and the ability to link
with other directories using LDAP
Cost effective – Reduces operating and sup-
port costs by aggregating all video communi-
cation network data, giving you a greater
return on your investments
Enable mass video communication
deployment – The ability to centrally manage
a video communication network with a full set
of advanced features such as Provisioning and
SoftUpdate
Increase system uptime – The ability to
proactively alert IT managers of problems
by notifying administrators through e-mail,
pager, or cellular phones using remote
alert notification
Give control to administrator – Enable
administrators to create individual and group
permission levels and access, preserving the
integrity of the super user
Management features
System management – Manage and moni-
tor all video communication devices from one
screen including any devices with an embed-
ded Web-based server
Global directory – Maintain all global video
numbers in one location so they are accessible
from any directory
SoftUpdate – Device software can be imme-
diately updated in groups or individually, at a
scheduled time
Account management – Set up accounts to
be used in tracking or restricting the use of
video equipment
Reports – Logs all activities to be used for
customer or department billing, or to proac-
tively troubleshoot systems that may have
more errors than normal
Manage system – Web interface
can easily be accessed remotely to change vir-
tually any endpoint setting including dialing a
video phone number for an inexperienced user
Provisioning – Create profiles of V-Series,
ViewStation and iPower product line settings
that can be sent to newly installed systems
Auto Device Registration – Devices will
automatically register for easy deployment
Multiple security permission – Creates
individual and group permission levels
and access
SoundStation VTX 1000™ – Management
support including SoftUpdate
Directory services
Creates, edits, archives, imports, and exports
address books
Automatically applies in-country and
international dialing rules
Polycom video conferencing systems on your
LAN can be automatically registered into
the Global Directory, reducing time for
manual entry
LDAP support allows replication of entries for
distributed Global Directory servers
Supports E.164 dialing
Integrates with Polycom OneDial™in Polycom
PathNavigator™
Integrates with Polycom Data Store.
System requirements
• 650 MHz Intel®Pentium®III or
compatible
• 256 MB RAM
• At least 300 MB free hard-drive space
• Microsoft®Internet Information Services
4.0 for Windows®2000 Server and 6.0 for
Windows Server 2003
• Microsoft Active Directory (if using the
LDAP directory services option)
• Internet Explorer 6.0 with Service
Pack 1
One of the following server
operating systems:
• Windows 2000 Server with
Service Pack 3
• Windows Server 2003
Client console requirements
One of the following client
operating systems:
• Windows 2000 (Professional or Server)
• Windows 98
• Internet Explorer 5.0 or higher
Video software requirements
• V-Series (all software versions)
• ViewStation 7.x or higher
• ViewStation SP 6.x or higher
• ViewStation FX/EX 5.x or higher
• ViaVideo 5.x or higher
• iPower 5.x or higher
• WebCommander™5.x or higher
• MGC™5.x or higher
• VTX™1.3 or higher
License
• License Packs of 1, 5, 25, 100, 500,
and 3000
Polycom Global Management Systems comes with a 90-day
maintenance support program providing for Software Update
(Bug Fixes) and Upgrade (New Features) Releases as part of the
product purchase. To continue to receive support and new
product releases beyond 90 days, purchasing a maintenance
contract is the most economical solution. Contact your
Polycom Reseller or a Polycom Sales Representative
for more details.
©2004 Polycom, Inc. All rights reserved.
Polycom, the Polycom logo, ViaVideo and ViewStation are registered trademarks and Global Management System, WebCommander, MGC, VTX, iPower, Polycom PathNavigator,
Polycom OneDial and The Polycom Office are trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective companies.
Specifications are subject to change without notice.
The Polycom Global
Management System
Web interface makes
managing your
enterprise-wide video
network simple