Polycom ReadiVoice Manual

ReadiVoice®
Windows Operator Guide

ReadiVoice Windows Operator Guide
ii Proprietary & Confidential
Trademark Information
Polycom®, the Polycom logo design, ReadiVoice®, InnoVox®, and the Voyant logo are registered
trademarks of Polycom, Inc. Voyant TechnologiesTM is a trademark of Polycom, Inc. All other trademarks
are the property of their respective owners.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.
Catalog No. 3725-70019-009C
v. 2.56.x
© 2005 Polycom, Inc. All rights reserved.
Polycom Inc.
1765 West 121st Avenue
Westminster, CO 80234-2301 U.S.A.
No part of this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law,
reproducing includes translating into another language or format.
As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect
to the software contained within its products. The software is protected by United States copyright laws
and international treaty provision. Therefore, you must treat the software like any other copyrighted
material (e.g. a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not
responsible for printing or clerical errors. Information in this document is subject to change without notice.

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Contents
About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
1 Getting Started with the ReadiVoice Windows Operator
Overview of Windows Operator Application . . . . . . . . . . . . . . . . . . . . . . . . . 1
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installing the Windows Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Setting Up Server Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Changing the Windows Operator’s Primary Host . . . . . . . . . . . . . . . . . . . . 7
2 Operator Tasks
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Starting the Operator and Connecting to Servers . . . . . . . . . . . . . . . . . . . . 10
Working With Bridges and Voice Paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Checking Bridge Status and Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Ignoring a Bridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Your Operator Voice Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Answering Operator Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Viewing Conferences Without a Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Joining a Conference Without a Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Speaking Privately with a Participant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Placing a Participant on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Dialing a Participant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Disconnecting a Participant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Muting Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Muting One Participant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Muting All Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Making a Conference Listen Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Troubleshooting Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

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3 Windows Operator Interface
Parts of the Operator Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Menu and Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Navigation Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Main Pane of Operator Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Requests List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Bridge List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Groups List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Conferences List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Conference Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Conference Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Participant List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Conference Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Operator Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Figures
Proprietary & Confidential v
Figures
Figure 1-1 The ReadiVoice Operator window before setting up a server connection
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Figure 1-2 Adding a server group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Figure 1-3 Adding a server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Figure 1-4 Connection to server established and bridge status displayed . . . . . . . 6
Figure 2-1 Bridge list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Figure 2-2 Establishing an operator voice path to a bridge . . . . . . . . . . . . . . . . . . 13
Figure 2-3 An operator request alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Figure 2-4 Conference Details view of conference . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Figure 2-5 Dialing out to add a participant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Figure 3-1 ReadiVoice Operator window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Figure 3-2 List of operator requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Figure 3-3 List of bridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Figure 3-4 List of subscriber groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Figure 3-5 List of all conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Figure 3-6 Conference Details view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

ReadiVoice Windows Operator Guide
vi Proprietary & Confidential

Proprietary & Confidential vii
About this Manual
This introduction provides a brief overview of the ReadiVoice Windows
Operator Guide, describes the conventions used in this manual, and explains
how to get additional information or support.
Purpose
This manual introduces you to the ReadiVoice Operator application for
Windows, which we refer to simply as the Windows Operator.
This manual includes:
•Chapter 1 provides an overview of the ReadiVoice Windows Operator
and describes getting started with the Windows Operator, including how
to install it on your PC and connect to multiple ReadiVoice systems (CACS
servers).
•Chapter 2 provides step-by-step procedures for performing operator
tasks.
•Chapter 3 describes the parts of the Windows Operator user interface.
As an operator, you should also familiarize yourself with the ReadiVoice
Subscriber Guide and ReadiVoice Provisioning Guide.

ReadiVoice Windows Operator Guide
viii Proprietary & Confidential
Document Conventions
This document uses the following typographical conventions.
Typeface Usage
bold Names of fields, screens, windows, dialog boxes,
and other user interface elements; for example:
1Type the number into the Phone Number
field and click Dial.
2Click Cancel to close the dialog box.
italics New terms, book titles, or emphasis; for example:
According to the VERITAS Cluster Server User
Guide
, crash tolerant applications are sometimes
referred to as
cluster friendly applications.
code Computer output, command references within text,
and filenames; for example:
Performs the initial configuration and reads the
.vcsrc file
code, bold Command line entries, for example:
>> Type cp ../default_group.ini
group.ini
.
code, bold & italics Command line variables, for example:
>> Type cp ../default_group.ini
groupnn.ini
replacing nn with the
subscriber group number.
SMALL CAPS Specific keys on the keyboard, for example:
>> Move the cursor by pressing TAB or
SHIFT+TAB.

About this Manual
Proprietary & Confidential ix
Customer Support
Recognizing that technology alone cannot solve today’s complex challenges,
Polycom Global Services provides the industry’s best technical support staff
and programs to let you concentrate on the task at hand. ReadiVoice users can
select from a variety of support solutions to obtain the level of support that
best meets their needs.
Before contacting your Polycom Global Services representative for technical
assistance, gather as much information as possible about your situation. Any
information you can provide helps us assess the problem and develop an
appropriate solution.
Polycom Global Services Telephone and Email
If you have comments or questions about ReadiVoice or if you need technical
assistance, contact:
Polycom Global Services on the Web
For more information about Polycom Global Services, go to
http://www.polycom.com and select the Support Solutions link under the
Global Services category.
Polycom Technical Publications Department
If you have comments or questions about this or any other ReadiVoice
documentation, contact:
Polycom Technical Publications Department
1765 West 121st Avenue
Westminster, CO 80234-2301 U.S.A.
Email: [e-mail]
•Polycom Global Services in U.S.A 800-827-7782
•Denver metro or outside U.S.A. 303-223-5223
•Email: [e-mail]

ReadiVoice Windows Operator Guide
xProprietary & Confidential