Positron G Series Service manual

G-Series PBX
Administrator’s Guide
for the
G-124 Analog Office PBX
G-1212 Analog Office PBX

Release 1.3 (March 2013) 95-00005-01E
Copyright © 2013 Positron Telecommunication Systems, Inc. All rights reserved, including those to
reproduce this document or parts thereof in any form without written permission from Positron
Telecommunication Systems, Inc.
Positron is a registered trademark, and the Positron logo is a trademark of Positron Telecommunication
Systems, Inc., in the United States and other countries. All other product and brand names are the service
marks, trademarks, registered trademarks, or registered service marks of their respective owners.
Changes are periodically made to the information herein; these changes will
be incorporated into new editions of the document.
Positron Telecommunication Systems, Inc.
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The information contained in this document is the property of Positron
Telecommunication Systems Inc. Except as specifically authorized in writing
by Positron Telecommunication Systems Inc., the holder of this document:
1) shall keep all information contained herein confidential and shall protect
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parties, and 2) shall use same for operating and maintenance purposes
only.
Disclaimer Notice
Although Positron Telecommunication Systems Inc. has made every effort
to ensure the accuracy of the information contained herein, this document is
subject to change without notice.
Positron Telecommunication Systems Inc. Warranty
Subject to the provisions of this paragraph, Positron warrants that the
equipment shall perform in accordance with Positron's specifications. The
warranty remains valid for one (1) year from the date of shipment. The
warranty fully covers workmanship, materials and labor. Positron may, at its
sole discretion, repair or replace the problem unit. Freight costs to ship
defective equipment to Positron are borne by the Customer, with return of
replacement or repaired equipment to be at Positron's expense.
Limitation of Liability
Subject to anything to the contrary contained herein, Positron's sole
obligation and liability and the customer's sole remedy for Positron's
negligence, breach of warranty, breach of contract or for any other liability
in any way connected with or arising out of, the equipment or any services
performed by Positron shall be as follows:
• In all situations involving performance or non-performance of the
equipment or any component thereof, the customer's sole remedy shall be,
at Positron's option, the repair or replacement of the equipment or said
component.
• For any other claim in any other way related to the subject matter of any
order under, the customer shall be entitled to recover actual and direct
damages; provided that Positron's liability for damages for any cause
whatsoever, and regardless of the form of the action, whether in contract or
in tort (including negligence), shall be limited to the value of the order.
Positron shall not be obligated to repair or replace any item of the
equipment which has been repaired by others, abused or improperly
handled, improperly stored, altered or used with third party material or
equipment, which material, or equipment may be defective, of poor quality
or incompatible with the equipment supplied by Positron, and Positron shall
not be obligated to repair or replace any component of the equipment which
has not been installed according to Positron specifications.
IN NO EVENT SHALL POSITRON BE LIABLE FOR ANY INDIRECT,
INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY OR
SIMILAR OR ADDITIONAL DAMAGES INCURRED OR SUFFERED
INCLUDING LOSS OF PROFITS, LOSS OF REVENUES, LOSS OF DATA,
LOSS OF BUSINESS INFORMATION, LOSS OF GOODWILL, LOSS OF
EXPECTED SAVINGS OR BUSINESS INTERRUPTION ARISING OUT OF OR
IN CONNECTION WITH THE EQUIPMENT, A PURCHASE ORDER SUPPLIES,
MAINTENANCE SERVICES OR OTHER SERVICES FURNISHED
HEREUNDER, EVEN IF POSITRON HAS BEEN ADVISED OR IS AWARE OF
THE POSSIBILITY OF SUCH DAMAGES. EXCEPT AS EXPRESSLY SET
FORTH IN THIS AGREEMENT, POSITRON DISCLAIMS ANY FURTHER
CONDITIONS, REPRESENTATIONS OR WARRANTIES, WHETHER WRITTEN
OR ORAL, EXPRESSED OR IMPLIED, INCLUDING THE CONDITIONS AND
WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY,
FITNESS FOR A PARTICULAR PURPOSE, TITLE, PERFORMANCE AND
THOSE ARISING FROM STATUE, TO THE EXTENT PERMITTED BY LAW.
POSITRON DOES NOT WARRANT THAT THE SYSTEM WILL OPERATE
WITHOUT INTERRUPTION OR THAT IT WILL BE ERROR FREE.
FORCE MAJEURE : POSITRON SHALL NOT BE LIABLE FOR ANY BREACH
OF ITS OBLIGATIONS RESULTING FROM CAUSES BEYOND ITS
REASONABLE CONTROL.
Warranty Repairs
All warranty repairs are performed at no cost. Positron reserves the right to
repair or replace any equipment that has been found to be defective. For
information about out-of-warranty repairs, contact Positron’s Repair
Department. Due to the varied nature of repairs, no specific turnaround can
be guaranteed, but average turnaround time is within 20 working days from
date of receipt. In emergency situations, special arrangements can be made
to expedite repairs. All repaired items are warranted for a period of 90 days
or the remainder of the warranty period, whichever is longer. Before
returning any items to Positron for repair, warranty repair or replacement,
call the Repair department to obtain a Return Material Authorization (RMA)
number. Parts returned without RMA numbers cannot be accepted. The
RMA number must always be clearly marked on all boxes, crates, and
shipping documents. Bulk repairs (more than five items) will require
additional processing time, so please take this into consideration when
requesting an RMA number. To accelerate the repair process, whenever
possible, include a report detailing the reason for return with the unit(s).
Also, please include the name and phone number of a person who can be
contacted should our Repair department need further information. When
packing items being returned for repair, please ensure they are properly
handled and packed to avoid damage.

Contents 3
Contents
Chapter 1
Introduction 7
About this guide................................................................................8
Products covered..........................................................................8
Important terms and conventions .....................................................9
Conventions ..................................................................................9
Warnings and Cautions .................................................................9
Related documentation ...................................................................10
Chapter 2
Starting the command center 11
Using the G-Series PBX command center.......................................12
Starting the command center......................................................12
Basic command center operations..............................................13
Applying new configuration settings .......................................13
Automatic configuration backups ...............................................15
Logout link..................................................................................15
Connecting to the command center via the WAN port ................15
Configuring the administrator password.....................................15
To reset a user’s voicemail password..........................................15
Viewing PBX status information......................................................16
VoIP ........................................................................................16
Phones....................................................................................17
Network ..................................................................................19
Lines .......................................................................................20
System....................................................................................20
Storage ...................................................................................20
Chapter 3
Network configuration 21
Deployment strategies ....................................................................22
Automatic phone provisioning and DHCP option 66...............22
Assigning the gateway for Internet traffic ...............................22
Port forwarding, public IP addresses, and security issues......22
VoIP bandwidth requirements.................................................22
Scenario 1...................................................................................23
Scenario 2...................................................................................24
Scenario 3...................................................................................25
Scenario 4...................................................................................26
Scenario 5...................................................................................27
Configuring the LAN and WAN ports...............................................28
Configuring DHCP and NTP settings...............................................30
Configuring a third-party DHCP server .......................................31
Setting up the firewall .....................................................................32
Controlling PBX access based on IP address..................................33
Configuring network services .........................................................35
Chapter 4
Setting up trunks and lines 37
Managing trunks and lines..............................................................38
To view all trunks/lines................................................................38
Default trunks/lines.................................................................38
Adding a SIP trunk/line ...................................................................39
Step 1: Configure the SIP trunk/line............................................39
Step 2: Configure SIP/RTP support ............................................40
Step 3: Configure port forwarding ..............................................41
Verifying line status ....................................................................41
Editing a SIP trunk/line ...................................................................42
Adding an analog trunk/line ............................................................45
Editing an analog trunk/line ............................................................46
Creating a custom VoIP provider template......................................48
To view all custom VoIP provider templates ...............................48
To add a new custom VoIP provider template.............................48
Creating outgoing line groups.........................................................50
To view all outgoing line groups .................................................50
To add a new outgoing line group for analog trunks ...................50
To add a new outgoing line group for VoIP trunks......................51
Example: How to create two outgoing analog line groups ..........51
Installing 3G support ......................................................................53
Chapter 5
Phone provisioning 55
Overview.........................................................................................56
Automatic phone provisioning ........................................................57
To setup the G-Series PBX to automatically provision a phone...57
Automatically provisioning non-supported phones.....................59
Configuring phone templates..........................................................60
To view all phone templates........................................................61
To customize general template settings ......................................62
To configure programmable phone keys.....................................63
Aastra phones.........................................................................63
SNOM phones.........................................................................64
Yealink phones........................................................................66
G-Series PBX phone parameters.............................................67
To create a configuration file for a non-supported phone............67
Testing the phone ...................................................................70
Provisioning a remote phone..........................................................71
Configuring the G-Series PBX.....................................................71
Configuring the remote phone ....................................................73
Chapter 6
User configuration 75
Viewing all users.............................................................................76
Default users...........................................................................76
Adding a new user ..........................................................................77
To add a new user.......................................................................77
Configuring a SIP user............................................................79
Configuring an analog user.....................................................82
Configuring a voicemail box....................................................85
Importing user definitions from a spreadsheet ...............................87
Working with user templates ..........................................................88
Default templates ........................................................................88
To create a new user template ....................................................88

Contents 4
Configuring callerID for outgoing calls ...........................................92
Configuring call and pick-up groups ...............................................93
Example ..................................................................................93
Monitoring calls ..............................................................................94
To monitor a call .....................................................................94
Setting up music on hold ................................................................95
Loading pre-recorded music...................................................95
Creating music on hold profiles ..............................................96
Chapter 7
Call management 97
Overview .........................................................................................98
Handling incoming calls..............................................................98
Handling outgoing calls ..............................................................98
Call accounting ...........................................................................98
Easy dialing of external numbers ................................................98
Call conferencing ........................................................................98
Configuring incoming call rules ......................................................99
To view all incoming call rules ....................................................99
To add an incoming call rule .....................................................100
Example 1: Routing incoming analog calls to different destinations
101
Example 2: Routing calls on a VoIP line with DID .....................106
Configuring outgoing call rules .....................................................111
To view all outgoing call rules ...................................................111
To add an outgoing call rule ......................................................111
Using the pattern generator ..................................................115
Manually creating a pattern...................................................116
Example 1: Failover ...................................................................116
Example 2: Stripping the first digit............................................117
Configuring call accounting ..........................................................118
To enable support for call accounting .......................................118
To view all accounting codes ....................................................119
To define accounting codes.......................................................119
Defining all three levels of accounting codes ........................120
Configuring outgoing call rules to support accounting .............122
Example: Applying accounting to all outgoing calls ..................124
Viewing accounting codes ........................................................126
Creating Interactive Voice Response (IVR) menus........................127
Before you begin.......................................................................127
To create an IVR menu..............................................................127
IVR commands .........................................................................129
Answer..................................................................................129
Authenticate ..........................................................................129
Background...........................................................................129
Busy......................................................................................130
CheckVoicemail.....................................................................130
Congestion............................................................................130
Dial .......................................................................................130
DigitTimeout .........................................................................130
DISA .....................................................................................130
DISA-NoPassword ................................................................130
GotoDirectory .......................................................................130
GotoExtension.......................................................................131
GotoMenu .............................................................................131
GotoTimebasedRule..............................................................131
Hangup .................................................................................131
Label .....................................................................................131
Language ..............................................................................131
LeaveVoicemail .....................................................................131
Playback ...............................................................................131
PlayInvalid ............................................................................131
Queue ...................................................................................132
ResponseTimeout .................................................................132
Ringing .................................................................................132
SetCallerID............................................................................132
SetMusicOnHold...................................................................132
Wait ......................................................................................132
WaitExten..............................................................................132
Setting up time frames..................................................................133
Permanent vs. OnDemand time frames ....................................133
To create a time frame ..............................................................133
Creating park and page extensions ...............................................136
To create a park and page extension .........................................136
Configuring DISA users ................................................................138
To make use of DISA.................................................................138
To add a DISA user ...................................................................138
Configuring ring groups................................................................140
To create a ring group...............................................................140
Configuring zone paging ...............................................................142
To create a zone page ...............................................................142
Configuring zone paging on Aastra phones ..............................145
Configuring call queues ................................................................146
To create a call queue ...............................................................146
Creating call queue groups .......................................................148
To create a queue group .......................................................148
How to use a queue with incoming call rules DID or an IVR .....150
Recording voice prompts..............................................................151
Direct recording with a phone...................................................151
Uploading sound files ...............................................................152
Creating a virtual conference room ...............................................153
To view all conference rooms ...................................................153
To create a conference room.....................................................153
Mapping external phone numbers to extensions ..........................155
To view all external phone number mappings ...........................155
To map a phone number ...........................................................155
Tracking call information...............................................................157
To view call information ............................................................157
Downloading call data information............................................158
Configuring global call handling settings ......................................159
Call recordings..............................................................................162
To setup call recording..............................................................162
Configure call recording support and storage location .........162
Configure global call recording settings................................163
To make a call recording ...........................................................163
To manage call recordings ........................................................164
Setting up fax support ..................................................................165
Chapter 8
Voicemail 167
Voicemail configuration ................................................................168
To enable voicemail support and set the storage location.........168
To configure global voicemail options.......................................169
To configure voicemail extensions and prefixes........................171
Setting up voicemail to email........................................................172
Configure SMTP settings ..........................................................172
Configure each user account ....................................................173
Test your configuration .............................................................173
Assumption...........................................................................173
To test voicemail ...................................................................173

Contents 5
Managing voicemail ......................................................................174
Chapter 9
Remote office setup 177
Setting up a connection to a remote office....................................178
To view all remote offices..........................................................178
Adding a remote office..............................................................178
Chapter 10
Maintenance 181
Setting the system date and time..................................................182
Automatically setting the date and time ....................................182
To configure access to a time server.....................................182
Manually setting the date and time ...........................................183
Installing new firmware.................................................................184
To download the latest firmware ...............................................184
To install the firmware...............................................................184
Resetting the G-Series PBX ..........................................................186
Restarting the G-Series PBX .........................................................187
Backing up and restoring configuration settings...........................188
To create a backup ....................................................................188
To restore a backup...................................................................188
Auxiliary memory..........................................................................189
To format a USB flash drive ......................................................189
Formatting auxiliary memory devices on a computer ...............190
Installing a language pack.............................................................191
To download a new language pack............................................191
To install and activate a new language pack ..............................191
Diagnostic tools ............................................................................193
Ping ..........................................................................................193
Console.....................................................................................193
Command .................................................................................193
Log files ........................................................................................194
To enable the log files ...............................................................194
Accessing the command center over an analog dial-up connection196
Configuring dial-in support .......................................................196
Dial-in scenarios .......................................................................196
Dedicated line .......................................................................196
Shared line............................................................................197

Contents 6

Chapter 1: Introduction
1
Introduction
Contents
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Important terms and conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Chapter 1: Introduction 8About this guide
About this guide
This guide explains how to configure and operate a Positron Telecommunications G-Series PBX. For
installation instructions, refer to the G-Series PBX Installation Guides.
Products covered
This guide explains how to configure and operate the following products:
•Positron G-124 Analog Office PBX
•Positron G-1212 Analog Office PBX

Chapter 1: Introduction 9Important terms and conventions
Important terms and conventions
The following terms are used in this guide.
Conventions
Command center
This guide uses the following conventions when directing you to interact with the command center user
interface.
Warnings and Cautions
It is important that you heed all warnings and cautions. They are identified as follows:
Term Description
G-Series PBX Refers to any Positron G-Series Analog PBX.
Management computer The computer that connects to the G-Series PBX web-based command
center to perform configuration and management tasks.
Example directions in this guide What to do in the user interface
Select PBX > Phones > Phone Provisioning. On the main menu select PBX, then select Phones on
the drop-down menu and then select Phone
Provisioning.
For Password, specify secret22. In the field Password enter the text secret22 exactly
as shown.
WARNING Failure to follow a warning may cause injury, death, and/or hardware damage.
Caution Failure to follow a caution may cause loss of data and/or configuration information, or
cause equipment inoperability and/or security concerns.

Chapter 1: Introduction 10 Related documentation
Related documentation
The following related documents can be downloaded from the Partner Portal at:
http://www.positrontelecom.com/partnersP.php.
Document Description
G-Series PBX Installation Guide Administrator’s can refer to this guide for instructions on how
to install the G-Series PBX hardware and how to run the
Setup Wizard.

Chapter 2: Starting the command center
2
Starting the command center
Contents
Using the G-Series PBX command center . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Viewing PBX status information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Chapter 2: Starting the command center 12 Using the G-Series PBX command center
Using the G-Series PBX command center
To configure, control, and monitor the G-Series PBX, you must login to its web-based command center.
This requires a computer with an Ethernet port and a Web browser. Positron recommends Mozilla
Firefox to ensure complete compatibility with the command center. Other browsers may also work.
Starting the command center
To reach the command center, connect your computer to the G-Series PBX as explained in the
G-Series PBX Installation Guide.
1. Start your web browser, specify http://192.168.1.2 in the address bar, and press Enter. If you
changed the IP address during installation, specify the new address instead.
(To retrieve the IP address by phone: Plug an analog phone into port FXS1 or FXS2 and dial: ##**
Then, when prompted for a password, dial: 1234567890#)
The Login page opens.
Note: If this is the first time you are starting the command center, or after a factory reset,
you will see the Setup Wizard instead of the Login page. Refer to the G-Series PBX
Installation Guide for instructions on using the wizard.
2. Specify the User Name and Password you set during installation.
3. Click ENTER.
4. The Status page opens. See “Viewing PBX status information” on page 16.

Chapter 2: Starting the command center 13 Using the G-Series PBX command center
Basic command center operations
The main features of the command center are:
Applying new configuration settings
When you change a configuration setting in command center, you need to do two things to activate your
change: Save it and then Apply it.
•When you click Save on a configuration page, all settings are stored in a working configuration file.
These settings are not activated on the G-Series PBX.
If you have a number of configuration changes to make, you can keep adding them to the working
configuration file by clicking Save on each page. When you are done, you can then apply them to
the active configuration.
•When you click Apply Configuration (in the top right corner of the interface), the settings in the
working configuration file are copied to the active configuration file on the G-Series PBX.
Note: It is recommended that you only apply configuration changes during off hours when
the G-Series PBX is not in use to avoid any service interruptions.
1. When you click Apply Configuration, you will be prompted to proceed.
Main menu Sub-menus Apply configuration button Logout link

Chapter 2: Starting the command center 14 Using the G-Series PBX command center
2. If you click OK, the configuration settings are applied. When done, a confirmation message is
displayed indicating success or failure. If the configuration was successfully applied, click OK to
continue.
3. If there was a configuration error, you will see a list of error messages that describe what went
wrong. For example, the following messages indicate that there is an undefined incoming call
rule called Incoming, and an undefined outgoing line group called Analog.
4. These are the type of errors you get when you have an incomplete configuration.
When you click OK, the Logs page opens showing the same messages as a reference to help
you resolve the issues. For example:
To return to this page, select Diagnostics > Logs.

Chapter 2: Starting the command center 15 Using the G-Series PBX command center
Automatic configuration backups
Each time you click Apply Configuration a time-stamped backup file called lkgc (last known good
configuration) is updated. To undo changes in the working configuration that have not yet been applied,
you can restore the G-Series PBX configuration settings from this file by selecting System >
Maintenance > Backups. See Backing up and restoring configuration settings
Logout link
Click the Logout link in the top right corner of the interface to exit and close command center.
Connecting to the command center via the WAN port
In some cases, it may be useful to connect to the command center via the WAN port. To do this you
must enable the HTTP option on the Firewall page. See “Setting up the firewall” on page 32.
Configuring the administrator password
Select System > Administrator Account. The Administrator Account page opens.
Configure settings as follows:
•Name: Specify a name for the administrator account.
•Password / Verify password: To safeguard access to the administrator account it is strongly
recommended that you define a password that is:
•at least twelve characters long
•contains a combination of uppercase/lowercase letters and numbers
•Contains at least one symbol - ! $ & _ = + % *
To reset a user’s voicemail password
If a user forgets their password, then you can reset it as follows:
1. Select PBX > Users > Users.
2. Click the Edit button for the user’s account.
3. Click Reset Voicemail Password. The password will be reset to 1234.

Chapter 2: Starting the command center 16 Viewing PBX status information
Viewing PBX status information
The Status page shows the current status of the G-Series PBX. For example:
VoIP
If you have VoIP lines, check the VoIP box to verify the their status. For each line you should see an IP
address and a status message.
Status messages
•Registered: Indicates a valid connection to a VoIP provider or remote office. Only available when
Authentication Method is set to User Name. (See “Step 1: Configure the SIP trunk/line” on
page 39.)

Chapter 2: Starting the command center 17 Viewing PBX status information
•Unregistered: No connection to a VoIP provider or remote office.Only available when
Authentication Method is set to User Name. (See “Step 1: Configure the SIP trunk/line” on
page 39.)
•Timeout: Registration to the VoIP provider or remote office timed out.Only available when
Authentication Method is set to User Name. (See “Step 1: Configure the SIP trunk/line” on
page 39.)
•Rejected: Invalid credentials (username, password) were used to connect to the VoIP provider or
remote office. Only available when Authentication Method is set to User Name. (See “Step 1:
Configure the SIP trunk/line” on page 39.)
•Failed: Registration failed after several retries.Only available when Authentication Method is set
to User Name. (See “Step 1: Configure the SIP trunk/line” on page 39.)
•AuthSent: Indicates an attempt was made to authenticate with the VoIP provider or remote office.
Only available when Authentication Method is set to User Name. (See “Step 1: Configure the SIP
trunk/line” on page 39.)
•UNREACHABLE: The VoIP provider or remote office is unreachable. (This occurs if the G-Series
PBX does not receive a reply to a SIP OPTIONS packet within two seconds.)
•OK (xxx ms): The VoIP provider or remote office was reached in xxx milliseconds.
•Lagged: The VoIP provider or remote office was reached, but not within the default timeout.
•Unmonitored: Monitoring of the VoIP provider or remote office has been disabled. The value of
Qualify is set to no. See page 43.
Phones
The Phones box shows all phones that have registered with the G-Series PBX.
The following information is displayed for each phone.
•Extension number of the phone.
•IP address assigned to the phone.
•Status message:
•OK (xxx ms): Phone can be reached in xxx milliseconds.

Chapter 2: Starting the command center 18 Viewing PBX status information
•UNREACHABLE: The VoIP provider or remote office is unreachable. (This occurs if the G-
Series PBX does not receive a reply to a SIP OPTIONS packet within two seconds.)
•Lagged: The phone was reached, but not within the default timeout.
•Unmonitored: Monitoring of the phone has been disabled. The value of Qualify is set to no.
Network
This box displays networking information.
•IP Configured: Address assigned to the LAN ports (Ethernet ports 1, 2, 3).
•Subnet Mask: Subnet mask for the LAN ports IP address.
•Default Gateway: IP address of the default gateway. If the WAN port is defined, the default
gateway will be on the WAN network.
•WAN IP: Address assigned to the WAN port (Ethernet port 4).
To see if your connection to the Internet is working:
1. Select Diagnostics > Diagnostics > Ping.
2. Specify the address of a site on the Internet. For example: positrontelecom.com
3. Click Go.
•If Status displays OK, then the connection is working.
•If Status displays No response, then select System > Network > Network and make sure that the
Default Gateway and DNS server are set to the correct values.

Chapter 2: Starting the command center 19 Viewing PBX status information
Lines
Check the Lines box to verify the status of your analog phone lines. For each line you should see a
green light and a status value of connected.
Possible status values are:
•connected: The line is physically connected and operational.
•no link: The line is not connected or has failed.
System
Provides an overview of various system settings.
Storage
Check the Storage box to verify the status of auxiliary storage.

Chapter 2: Starting the command center 20 Viewing PBX status information