Panasonic KX-TDE100 User manual

Pure IP-PBX
Operating Manual
Thank you for purchasing a Panasonic Pure IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-TDE100/KX-TDE200: PMMPR Software File Version 2.0000 or later
KX-TDE600: PGMPR Software File Version 2.0000 or later
Document Version: 2008-10
Model No. KX-TDE100
KX-TDE200/KX-TDE600

Feature Highlights
IP Communication
This PBX supports IP communication using
a variety of IP telephones, such as the KX-NT300
series with Self Labeling and/or Bluetooth
wireless headsets, and SIP Extensions (SIP
Hardphone/SIP Softphone).
R
SIP Extension
IP Softphone
IP Proprietary
Telephone
IP Softphone
You can install a software-based telephone
(Panasonic IP Softphone) on your PC to make
and receive calls using Internet Protocol (IP)
and access PBX features without a wired
IP Proprietary Telephone.
Consult your dealer Consult your dealer
This PBX supports the use of cellular phones
with the PBX. Cellular phones can make and
receive calls as if they were registered
extensions.
Cellular Phone Features
This PBX optionally supports a Portable Station
(PS) system. PSs can be used in the PBX
with other wired telephones.
Wireless System
Consult your dealer 1.3.78 Wireless XDP Parallel Mode (Page 145)
A Panasonic telephone that is equipped with
a Navigator Key/Jog Dial and a display helps
you to access desired features easily. Also, you
will be informed of the arrival of an incoming call
or a message waiting by the lamp if it is equipped.
Easy Operation
ENTER
Navigator Key Jog Dial Message/Ringer Lamp
You can set incoming calls to be redirected
to your message box to let callers leave voice
messages when you are unable to answer
the phone.
Simplified Voice Message
Hello, this
is 204. Please
leave your
message.
1.1 Before Operating the Telephones
(Page 20)
1.3.64 SVM (Simplified Voice Message)
(Page 120)
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Feature Highlights

This PBX supports Voice Processing Systems
(VPS) with an ACD Report Server. In addition
to VPS features, the ACD Report Server
provides you with a variety of features, such as
monitoring, reporting, and creating performance
graphs, to manage call information efficiently.
ACD Report Server
(KX-NCV200)
<Report Sample: Incoming Calls> Jack
5
Nick
5
John
7
This application allows you to use your PC to
access PBX features, providing advanced call
handling capabilities to ensure that each call is
handled efficiently.
PC
(Client)
PC
(Client)
PA Server
Phone Assistant (PA)
Consult your dealer Consult your dealer
This PBX offers a built-in Call Center feature
called Incoming Call Distribution (ICD) Group.
Incoming calls to an ICD Group can be queued
or redirected to a preprogrammed destination,
answered in order of priority and monitored by
a supervisor extension.
Queuing Customers
ICD Group
Call Center
1.3.35 ICD GROUP FEATURES (Page 90)
Document Version 2008-10 Operating Manual 3
Feature Highlights

In This Manual,
•The following abbreviations are used:
APT ® Analog Proprietary Telephone
Display PT ® Proprietary Telephone with a Display
DPT ® Digital Proprietary Telephone
IP-PT ® IP Proprietary Telephone
PS ® Portable Station
PT ® Proprietary Telephone
SIP Extension ® Session Initiation Protocol Extension
SLT ® Single Line Telephone
•The illustrations of the PBX are based on the KX-TDE200.
•The following icons are used frequently.
ConditionsHints
!!
!!
Notice
•This PBX supports SIP (Session Initiation Protocol) Extensions. However, some PBX features may not be
available for SIP Extensions, depending on your telephone type.
•Under power failure conditions, the connected telephones may not operate. Please ensure that a separate
telephone, not dependent on local power, is available for emergency use.
•Prior to connection of this product, please verify that the intended operating environment is supported.
Satisfactory performance cannot be guaranteed for the following:
–interoperability and compatibility with all devices and systems connected to this product
–proper operation and compatibility with services provided by telecommunications companies over
connected networks
NOTES
•This manual provides basic information on how you can access commonly used PBX functions with
proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles.
For detailed information about each feature or setting, refer to the Feature Manual or PC Programming
Manual.
•In this manual, several kinds of PTs appear, as follows:
–IP Proprietary Telephone (IP-PT)
–Digital Proprietary Telephone (DPT)
–Analog Proprietary Telephone (APT)
–Proprietary Telephone with a Display (Display PT)
"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports specific PTs,
such as IP-PTs, the available telephone types are clearly indicated.
•IP-PTs/SIP Extensions may become busy and you may not be able to make or receive calls, depending
on the network status.
•The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of
this manual. To confirm the software version of your PBX, refer to the PC Programming Manual or PT
Programming Manual.
•Product specifications are subject to change without notice.
4 Operating Manual Document Version 2008-10
Feature Highlights

Notes for SIP Extension Users
Before using a SIP Extension, please read the following notes.
a. The following features are available for SIP Extension users:
–Making calls
–Answering calls
–Holding calls
–Transferring calls (You cannot go on-hook before the transferred party answers.)
b. The available operations using feature numbers are limited. Refer to the telephone types displayed at the
top left of each operation.
c. The operations for Call Forwarding (FWD)/Do Not Disturb (DND)/Personal Speed Dialing using the feature
number, are not available. However, it is possible to enable these features at SIP Extensions if set through
system programming.
Also, a KX-HGT100 user can store and dial personal speed dialing numbers in his/her telephone through
KX-HGT100 programming.
d. The tones listed in "4.3.1 Tone" are not available for SIP Extension users. Tones or the tone types may
vary depending on the type of telephone being used. For example, when you put a call on hold, a specific
tone for the SIP Extension may be heard, or no tone may be heard.
e. Any number pressed while hearing a Busy/DND/Reorder tone, such as the feature number to activate
Automatic Callback Busy, will be ignored.
f. The operations for SIP Extensions may differ from the steps in this manual, and may vary depending on
the type of telephone being used.
Safety Notices
Please observe the safety notices in this manual in order to avoid danger to users or other people, and prevent
damage to property.
The notices are classified as follows, according to the severity of injury or damage:
WARNING This notice means that misuse could result in death or serious injury.
CAUTION This notice means that misuse could result in injury or damage to property.
Trademarks
•The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by
Panasonic Corporation is under license.
•All other trademarks identified herein are the property of their respective owners.
Document Version 2008-10 Operating Manual 5
Feature Highlights