Power House Ice Eater P500 User manual

10233 SOUTH DOLFIELD RD • OWINGS MILLS • MD • 21117 • PHONE [phone] • FAX [phone]
[e-mail] • WWW.THEPOWERHOUSEINC.COM
Ice Eater - P500
Owner’s Manual
1/2 Horsepower De-Icer
PLEASE READ ENTIRELY BEFORE OPERATING

10233 SOUTH DOLFIELD RD • OWINGS MILLS • MD • 21117 • PHONE [phone] • FAX [phone]
[e-mail] • WWW.THEPOWERHOUSEINC.COM
Notes

10233 SOUTH DOLFIELD RD • OWINGS MILLS • MD • 21117 • PHONE [phone] • FAX [phone]
[e-mail] • WWW.THEPOWERHOUSEINC.COM
Safety Instructions page 2
Specifi cation Sheet page 3
Installation & Operation Instructions page 4
Maintenance & Trouble Shooting Tips page 5
Maintenance Log page 6
Parts & Accessories page 7
3-Year Limited Warranty page 8
Service & Repair Contact Form page 9
Warranty Registration & Warranty Claim Procedure page 10
Contents
1

10233 SOUTH DOLFIELD RD • OWINGS MILLS • MD • 21117 • PHONE [phone] • FAX [phone]
[e-mail] • WWW.THEPOWERHOUSEINC.COM
Ice Eater
Safety Instructions
WARNING WARNING WARNING
CAUTION SHOULD BE USED WHEN DEALING WITH ANY ELECTRICAL EQUIPMENT WITH MOVING PARTS.
WARNING WARNING WARNING
NEVER LIFT OR DRAG THE UNIT BY THE POWER CORD. USE PROVIDED MOORING LINE TO MOVE THE UNIT AS NECESSARY.
WARNING WARNING WARNING
THIS MOTOR IS PROVIDED WITH A GROUND WIRE OR GROUNDING TYPE PLUG FOR YOUR PROTECTION.
THE GROUND WIRE MUST BE SECURELY ATTACHED TO PROPER ELECTRICAL GROUND OR THE GROUNDING TYPE PLUG MUST
BE USED ONLY WITH A PROPERLY GROUNDED RECEPTACLE. IN ADDITION, YOU SHALL USE GROUND FAULT INTERRUPTER
PROTECTION IN ACCORDANCE WITH THE NATIONAL ELECTRIC CODE.
DO NOT UNDER ANY CIRCUMSTANCES CUT OR REMOVE THE GROUND PRONG FROM A GROUNDING TYPE PLUG.
ANY REWORK OR DAMAGE TO THIS CORD MAY CREATE SHOCK HAZARD AND WILL VOID THE WARRANTY.
WARNING WARNING WARNING
A QUALIFIED ELECTRICAN MUST BE CONSULTED TO INSURE A SAFE INSTALLATION.
WARNING WARNING WARNING
UNDER NO CIRCUMSTANCES SHOULD ANYONE ENTER THE WATER WITH THE ELECTRICAL EQUIPMENT CONNECTED AND/OR
IN OPERATION. IT IS NEVER RECOMMENDED TO ENTER THE WATER WITH THE EQUIPMENT IN OPERATION.
ALWAYS DISCONNECT THE ICE EATER FROM THE POWER SOURCE BEFORE ANY SERVICING OR CLEANING OR MOVING OF
THE UNIT, BY UNPLUGGING OR BY REMOVING FUSE OR DEACTIVATING CIRCUIT BREAKER.
WARNING WARNING WARNING
WHEN USING OUR ICE EATER AND OUR THERMOSTAT TOGETHER, UNIT WILL START AUTOMATICALLY BY AIR TEMPERATURE.
ALWAYS DISCONNECT THE ICE EATER FROM POWER SOURCE BEFORE ANY SERVICING OR CLEANING OR MOVING OF THE
UNIT, BY UNPLUGGING OR BY MOVING FUSE OR DEACTIVATING CIRCUIT BREAKER.
WARNING WARNING WARNING
DO NOT REMOVE END COVER PLATE. REMOVAL OF PLATE WILL VOID WARRANTY. ALL REPAIRS MUST BE MADE AT FACTORY
OR AN AUTHORIZED SERVICE STATION.
2

MOTOR UNIT
• 1/2 Horsepower Single Phase
• 6.5 Amps (115V) / 3.25 Amps (230V)
• 1,650 Rotations per Minute (RPM)
• 1,150 Gallons per Minute (GPM)
• 22 pounds of thrust
• Oil Cooled, Continuous Duty Rated
• (2) Long Life Bearings
• Thermal Overload Protection
• Fully Utilized Heavy Duty Carbon
Ceramic Mechanical Seal
• Series 300 Austenitic Stainless
Housing with Magnesium Bronze
End-Bell
SHROUD
• Patented heavy-duty PVC Venturi
housing designed for superior water
fl ow and motor/propeller protection.
• Series 300 Stainless Steel Hardware
• (2) 25’ long 3/8” thick hollow braided
polypropylene ropes
POWER CABLE
• SJTOW UL & CSA Approved
Underwater Rated Cable
• 3 Wire
• Available in 50’, 100’, and 150’ in
115V with Quick Disconnect Power
Cord.
• Available in 50’, 100,’ 150, 200’,
250’, 300’, 350’ in 230V with Quick
Disconnect Power Cord.
• Other cord lengths are available
through special order but will not have
a Quick Disconnect Power Cord.
• Potted Quick Disconnect Gauge Cord.
• 16/3 gauge for 25’, 50’, and 100’ long
• 14/3 gauge for 150’, 200’ and longer
10233 SOUTH DOLFIELD RD • OWINGS MILLS • MD • 21117 • PHONE [phone] • FAX [phone]
[e-mail] • WWW.THEPOWERHOUSEINC.COM
QUICK FACTS
• Agitate more fresh and salt water than
any other de-icer on the market.
• 40’ open diameter under normal
winter conditions.
• Complete package includes
assembled motor unit, shroud, UV
resistant fl oat, (2) 25’ long 3/8” thick
hollow braided polypropylene ropes,
and SJTOW rated 3 wire power cord
and Sacrifi cial Aluminum Anode.
• Sacrifi cial Aluminum Anode installed
for corrosion protection and use in
salt-water applications.
• Additional Sacrifi cial Aluminum Anode
and Electrolysis Kit are available for
corrosion protection and use in
salt-water applications.
• Available in 115 or 230V
• Able to operate in water as shallow as
18” (41cm).
• 15 Amp Breaker Recommended
• Total Component Listed to meet UL
and CSA Standards for Safety in Water.
• UL Listed Water Circulating Pump
E481181
• Met Listing No. E112360
• Energy effi cient with excellent Gallons
per Minute (GPM)/kW Rates
• Industrial Strength Design
• 3-Year Warranty - Best in the Industry
• Made in the USA
• Ships via UPS & FedEx
WARNING
• Do Not Run the Unit Out of Water
• Ground Fault Circuit Interrupter
(GFCI) or Residual Current Device
(RCD) protected circuit required.
OPTIONAL THERMOSTAT
• Simple and easy to use. Plug in the
portable thermostat into the wall
outlet and then plug an Ice Eater into
the back of the thermostat’s piggyback
plug and set the temperature.
• Not affected by surges and lightning
strikes or power outages like a digital
thermostat.
• Convenient fl ip open clear cover
protects from weather and damage.
• Moisture proof box.
• Made in the USA
OPTIONAL TIMER
• Outdoor grade plastic
• Timer: 24-hour with 23-1/2 hour
maximum on time. (2) “ON” & (2)
“OFF” trippers – standard.
• Dial will accept up to 12 sets of
trippers.
• Electrical Rating: 15 A (1800 W),
Resistive or Tungsten
• Agency Approval: CSA/C-US
• Outdoor grade cord with ground plug,
3 wire, 22 inches
OPTIONAL DOCK MOUNT
• Adjusts the Ice Eater angle in 20
degree increments from horizontal to
vertical with full 360 degree
positioning.
• Steel mounting base, bail & pipe
holder are all powder-coated twice to
protect against corrosion.
• Maximum pipe length is 6’ to provide
secure mounting & prevents pole from
bending.
• Made in the USA
INTRODUCTION
When water freezes, it expands, becoming lighter. This fact is the principle upon which Ice Eater functions.
Ice Eater’s propeller draws up warmer subsurface water and defl ects it to the surface creating a constant circulation of warmer water
that prevents ice formation and melts existing ice.
The Ice Eater is custom designed and engineered for maximum effi ciency and performance in all climates.
Ice Eater obtains its superior operating effi ciency through the use of an axial fl ow, shrouded propeller design. This design also provides
protection for the rotating propeller.
Ice Eater is shipped complete with suspension lines. It can be taken straight from its shipping carton, hung in place and plugged in.
Ice Eater
P500 Specifi cation Sheet
3

INSTALLATION
1. Immediately after delivery, inspect the Ice Eater shipment
for any visible damages. Report any damage to your dealer.
2. The Ice Eater is completely assembled. You will not need
additional hardware unless you are installing it with an
optional dock mount or shallow water stand.
3. Install the Ice Eater by hanging with provided mooring lines
in the area to be kept clear of ice. A dock mount and shallow
water stand are sold separately.
Ice Eater may be hung from a pier or from a boat.
Place Ice Eater at a depth which produces best results for
each specifi c location (2 - 3 feet is a good average operating
depth).
WARNING: Do not place Ice Eater on the bottom. Make
sure to maintain at least 1’ clearance from the bottom.
If the Ice Eater is hung from a boat or fl oating pier, try to
guard against a falling tide depositing the unit on the bottom.
NOTE:
If a circular pattern of de-icing is desired, hang Ice Eater
straight (see fi gures 1A & 1B). For straight hanging, use top
rim holes A & B shown in fi gure 3.
If an elongated pattern of de-icing is desired, hang Ice Eater
at an angle (see fi gures 2A & 2B).
For angle hanging, use Rim Hole A and C, D, E, or F. The Ice
Eater operating angle will increase as the suspension line is
moved around the rim towards Hole F.
4. Once your Ice Eater is properly installed and secured, you
can now plug the electrical cord into properly grounded and
GFCI protected circuit. Make sure to plug into corresponding
115 or 230 volt receptacle and proper voltage is available at
the unit’s motor.
WARNING: When an extension cord is used, it must be
sized as follows:
Up to 100ft. - Use #12/3 wire cord.
Up to 200ft. - Use #10/3 wire cord.
OPERATION
• After installation, the Ice Eater is ready for immediate use.
• The Ice Eater is designed and engineered for continuous duty
in the harshest environments.
• Operating equipment should be observed on a regular basis
for any reduction or variation in the Ice Eater’s performance.
• Routinely inspect the sacrifi cal anode, propeller, etc.
Replace parts as necessary.
• WARNING: Do not run out of water. Unit must be
submerged. Keep hands clear.
• A thermostat is available as an additional accessory. This will
greatly reduce the amount of energy consumed by Ice Eater,
while still maintaining ice free conditions.
Figure 1A
Circular De-Icing Pattern
(Install Ice Eater as shown in Figure 1B)
Suspension Lines Figure 1B
Ice Eater Hanging Staight
Ice Eater
Figure 3
Top Rim of Ice Eater
Hole F
Hole E
Hole D
Hole C
Hole B Hole A
Ice Eater located
at head of pier
Elongated De-Icing Pattern
(install Ice Eater as shown in Figure 2B)
Figure 2A
Suspension Lines
Ice Eater
Ice Eater Hanging at an Angle
Figure 2B
Ice Eater
10233 SOUTH DOLFIELD RD • OWINGS MILLS • MD • 21117 • PHONE [phone] • FAX [phone]
[e-mail] • WWW.THEPOWERHOUSEINC.COM
Installion & Operation Instructions
4

TROUBLE SHOOTING TIPS
1) If unit does not start when plugged in or turned on:
a) Check power source to make sure that voltage is available.
b) Make certain the power cord connections are fully made.
Check tightness at both the source end and at the unit.
c) See if circuit breaker is tripped or has a blown fuse. Check
ground-fault interrupter. If any of these are tripped or blown,
have an electrician check your installation.
d) Unplug unit and make certain the propeller turns freely.
Turn propeller through several full revolutions.
e) Plug the unit back in and try to start again.
2) If unit starts slowly or does not have full fl ow:
a) Check power source for voltage drop or undersized
service. If several pieces of equipment are operating on the
same circuit, they may need to be started individually.
b) Unplug unit and make certain that prop turns freely. Turn
prop through several full revolutions. Try to start unit again.
c) Unplug unit and make sure there is no debris around prop or
shaft.
d) Check screen to make sure it is clean. Algae or grass
accumulation must be removed.
3) If unit starts and stops then starts and stops:
a) Check power source for voltage drop or undersized service.
Unit may be overheating due to low voltage.
b) Unplug unit and make sure there is no debris around prop or
shaft. Unit may be overheating due to overload.
10233 SOUTH DOLFIELD RD • OWINGS MILLS • MD • 21117 • PHONE [phone] • FAX [phone]
[e-mail] • WWW.THEPOWERHOUSEINC.COM
MAINTENANCE
• The Ice Eater motor is fi lled and sealed with a special
non-toxic dielectric lubricating fl uid and does not require
additional lubrication.
• When storing your unit, clean it thoroughly and place it
propeller side down in a fl at, cool place. Storing propeller
side down will keep the seals lubricated.
• Heavy weed or plant locations may need to have the screen
and prop cleaned occasionally. Before removing or
cleaning the unit, unplug or disconnect the unit from the
power source. Scrub with a stiff, nylon bristle brush. The unit
will not be damaged by cleaners; however, these products
could leave a residue that may damage plants and animals
when the unit is put back in service. If cleaners are used,
fl ush and rinse thoroughly with fresh, clean water.
• Routinely inspect the propeller, internal brackets and shaft
for accumulation of weeds, vines or string. Foreign objects
can damage the seals, prop and shaft. Keep the shaft and
propeller clear of debris. Inspect the brackets and propeller
for chips and cracks. Broken or damaged brackets or
propeller can be replaced easily in the fi eld with factory
parts.
• Inspect the power cord for breaks, nicks and abrasion. Under
normal conditions, the cord will be usable for many years.
However, physical abuse and rodent, animal or equipment
damage can result in safety hazards such as electrical
shock. If the outer jacket is cut deeply enough that the inner
conductors can be seen, the cord should be replaced. If the
copper wire is showing, immediately remove the unit from
service and replace the cord. Severe shock could result.
For CE labeled units: If the power supply cord is damaged,
it must be replaced by the manufacturer or it’s service agent
or similarly qualifi ed person to avoid a hazard.
• Units operated in brackish or salt water must have a sacrifi al
anode attached to the shaft. The anode must be inspected
periodically for deterioration. Operation without the anode
could result in metal deterioration and contamination and
may void the warranty.
• The motor can only be opened and assembled under special
conditions at the factory or authorized service center.
Do not attempt to repair the motor. Any tampering or
attempted repairs may void the warranty and could result in
equipment failure or bodily injury.
WARNING: Do not open the sealed motor unit for any
reason.
• For optimum operation, it is suggested that each unit be
returned to the factory for regularly scheduled maintenance
every four to fi ve years, less for commercial duty usage.
Ice Eater
Maintenance & Trouble Shooting Tips
5

10233 SOUTH DOLFIELD RD • OWINGS MILLS • MD • 21117 • PHONE [phone] • FAX [phone]
[e-mail] • WWW.THEPOWERHOUSEINC.COM
Ice Eater
Maintenance Log
Date of Service (Replacement/Inspection)
Standard Service
Recommended every 4-5 years
(includes replacement of bearings, seals
capacitor, fl uid, & power cord connector
Brackets
Power Cord
Inspect for nicks, cuts, bite marks, etc.
Sacrifi cial Anode
Varies based on water type and use
Replace when anode is approximately
half of the original size or if anode is
white in color.
Electrolysis Kit
Varies based on water type and use
Not applicable to all units.
Replace at the same time as the
Sacrifi cial Anode
Propeller
Inspect Regularly
Replacement varies based on use
6

PRODUCT
DESCRIPTION
Screen Kit
Small - fi ts P500
Large - fi ts P750, P1000
Sacrifi cial Aluminum Anode
One Size - fi ts all Ice Eater models
*allen wrench included
Protects against corrosion and
electrolysis
For use in salt water
Electroylsis Kit
One Size - fi ts all Ice Eater models
Additional protection against
corrosion and electrolysis in areas of
of high salinity, high electrical
current and/or warm waters
Shackles - (set of 2)
One Size - fi ts all Ice Eater models
1/4" stainless steel shackles with a
9/64" short arm hex key
Mooring Lines
(3/8” thick hollow braided
polypropylene ropes)
(2) 25’ blue ropes
(2) 50’ blue ropes
Dock Mount
The premium option to consider for
positioning your Ice Eater.
Make your placement more secure
than suspension lines, and
unaffected by the current.
Small - fi ts P500
Large - fi ts P750 & P1000
Ice Eater Shrouds
Patented heavy-duty PVC Venturi
housing designed for superior water
fl ow and motor/propeller protection.
Small - 10”x12”, fi ts P500
Large - 12”x15”, fi ts P750 & P1000
10233 SOUTH DOLFIELD RD • OWINGS MILLS • MD • 21117 • PHONE [phone] • FAX [phone]
[e-mail] • WWW.THEPOWERHOUSEINC.COM
PRODUCT
DESCRIPTION
Propeller - fi ts F250 & P250
Propeller - fi ts P500 Ice Eater
Propeller - fi ts P750 Ice Eater
Propeller - fi ts P1000 Ice Eater
Brackets (set of 4)
Small - fi ts P250, & P500
Large - fi ts P750, P1000
P1101 Timer - for 115V Ice Eater
This grounded plug-in timer utilizes
an outdoor rated raintight fl ip-open
enclosure.
(2) On and (2) Off settings make this
a perfect timer to control your Ice
Eater and keep your costs low.
T104P Timer - for 230V Ice Eater
This heavy-duty timer stands the test
of time while providing the highest
horsepower ratings in the industry
for industrial, commercial, and
residential applications.
Thermostat
0°F - 80°F temperature range
An inexpensive way to control the
operation of your Ice Eater by using
ambient air temperature.
Set the temperature to turn your
Ice Eater on when the temperature
drops below that setting.
115V - Plug & Receptacle for
in-line use
230V - Hard wired only
PART
NUMBER
20002
20006
20005
20000
20100
20200
26100
26200
KT16110
KP16220
PART
NUMBER
24400
24500
24901
26000
24600
50100
34310
75001
75000
69010
69012
Ice Eater
Parts & Accessories
7

The Power House, Inc. warrants this de-icer to be free from defects in material and workmanship under normal use and
service, but does not include in said warranty any defect or failures of the sacrifi cial anode, ropes, power cord, propeller,
brackets or failure due to mishandling, misuse, improper installation, or improper electrical supply. In areas of high salinity, high
electrical current, and/or warm temperatures, a Power House electrolysis kit must be mounted to the stainless steel canister.
The Power House, Inc. will replace free of charge any defective part covered by this warranty within three (3) years from the date
of manufacture (if the unit is used for purposes other than de-icing, then a one-year limited warranty shall apply).
This warranty applies only to the original purchaser.
THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY
IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND ANY OTHER OBLIGATION OR
LIABILITY WHATSOEVER ON THE PART OF THE POWER HOUSE, INC., AND IN NO EVENT SHALL THE POWER HOUSE, INC. BE
LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or
exclusions may not apply to you. This warranty gives you specifi c legal rights and you may also have other rights which vary from
state to state.
THIS WARRANTY WILL BE VOIDED IF ANY OF THE FOLLOWING OCCURS:
• The unit is damaged by unauthorized tampering or repairs
• If the sacrifi cial anode around the propeller shaft and/or Stainless Steel can shows signifi cant deterioration.
Failure to inspect and replace the anode constitutes misuse and will void the warranty.
• The unit is not stored properly.
• The unit is run out of the water.
• Improperly sized extension cord or circuit is used.
• The propeller shows signs of excessive or unusual wear and tear
All units must be brought to the attention of The Power House, Inc., 10233 S. Dolfi eld Rd., Owings Mills, MD 21117.
All returned must be shipped freight prepaid to the above address. There are no warranties beyond those contained herein and
no person is authorized to give any other warranties or to assume the liabilities on the part of The Power House, Inc.
An evaluation fee of $36.00 will be charged when a unit is returned for repair and found to be in working condition.
NOTE: There are certain conditions under which no circulator can prevent ice damage such as ice that moves as a result of wind
or current, extremely cold weather where ice forms all the way to the bottom and in some cases, where the bottom water
temperature is the same as ice (very shallow water). The effi ciency of operation will be somewhat reduced when the fl ow is
restricted by allowing too little bottom clearance.
All warranty, service, and repair inquiries should be directed to
The Power House, Inc., at 800.243.4741 or [e-mail]
Register your Ice Eater today at www.thepowerhouseinc.com
10233 SOUTH DOLFIELD RD • OWINGS MILLS • MD • 21117 • PHONE [phone] • FAX [phone]
[e-mail] • WWW.THEPOWERHOUSEINC.COM
Ice Eater
3-Year Warranty
8

In order to keep the units running in excellent condition, Aerating Fountains & Surface Aerators should be serviced
every 3-4 years and Ice Eaters should be serviced every 4-5 years.
• The Power House, Inc. requires all service and repairs sent in must be accompanied by this form and marked
“Attn: Service Center”
• Service and repairs returned should include the motor assembly and power cord when possible.
• It is the responsibility of the customer to ship and pay freight to The Power House, Inc. or an authorized service center.
We accept shipments from Fed Ex, UPS, and USPS.
Our address is 10233 S. Dolfi eld Rd, Owings Mills MD 21117
Or you can fi nd an Authorized Service Center at https://thepowerhouseinc.com/service-centers/
• The Power House, Inc. is not responsible for damage accrued in return shipment.
• Please ensure to properly pack unit with appropriately sized box, packing peanuts/bubble wrap etc.
• Unless otherwise instructed, you do not need to ship the fl oat or control panel with the unit.
• Refer to the Instruction and Operations Manual or the frequently asked questions section of our website at
https://thepowerhouseinc.com/faq/ for easy-to-follow troubleshooting tips.
Below contact information should be for the primary decision maker.
Company: ________________________________________________________________________________________
Name: ___________________________________________________________________________________________
Address: _________________________________________________________________________________________
City: __________________________________ State: __________________ Zip Code: _______________________
Phone Number: _________________________ Alternate Phone Number: ____________________________
Email Address: ___________________________________________________________________________________
Preferred method of contact: (circle one) Phone - E-Mail
Type of Equipment: (circle one) Ice Eater - F Series Aerator - Olympus Series Display Fountain
Describe issue with equipment:
__________________________________________________________________________________________________________
_________________________________________________________________________________________________________________
_________________________________________________________________________________________________________________
10233 SOUTH DOLFIELD RD • OWINGS MILLS • MD • 21117 • PHONE [phone] • FAX [phone]
[e-mail] • WWW.THEPOWERHOUSEINC.COM
Service & Repair Contact Form
9

10233 SOUTH DOLFIELD RD • OWINGS MILLS • MD • 21117 • PHONE [phone] • FAX [phone]
[e-mail] • WWW.THEPOWERHOUSEINC.COM
Warranty Registration Information
Date of Purchase:_______________________________ Place of Purchase/Distributor:_______________________________
Warranty Claim Procedure:
1. Contact The Power House, Inc. at the earliest possible opportunity, either via email ([e-mail]) or by
telephone [phone]), with the following minimum information:
• Model
• Serial Number
• Date of Purchase
2. Register your Ice Eater online at www.thepowerhouseinc.com.
3. To assist us in swift processing of the claim, we require the claimant’s help to understand the environment in which the Ice
Eater was installed and operated. Photo images are appreciated and may be requested by The Power House, Inc.
Regardless of the issue, a detailed description of the problem, when and how it is occurring is always required.
4. Please completely fi ll out and include the Service Center Contact Form with the unit (found inside the Owner’s Manual or
download from www.thepowerhouseinc.com).
Note: Where damage is alleged to be caused during delivery to the customer the incident must be reported in writing
within 3 days after delivery.
5. Properly pack the Ice Eater with appropriately sized box, packing materials (peanuts, bubble wrap, etc.)
Note: Only complete motor assemblies will be accepted for warranty repair. The power cord and all other components
must be returned with the motor as originally assembled. Some parts are essential in order to properly diagnose
potential causes of failure.
6. Ship to: Attn: Service Center The Power House, Inc., 10233 S Dolfi eld Rd, Owings Mills, MD 21117
(Any shipping method for the return of the unit to The Power House, Inc. or an authorized service center is at the customer’s
expense.)
7. Once the Ice Eater has been evaluated, The Power House, Inc. will contact the customer in order to discuss cause of failure,
possible corrections needed, timeline of repair, etc.
8. The Power House, Inc. reserves the right to rectify by means of repair, exchange or replacement at our own discretion.
The decision for method of rectifi cation will take place after evaluation of the product.
9. The Power House, Inc. will return units repaired under warranty at our expense via ground freight within the continental
United States.
All warranty, service, and repair inquiries should be directed to
The Power House, Inc., at 800.243.4741 or [e-mail]
Register your Ice Eater today at www.thepowerhouseinc.com
10