
Faults
Broken
wire
elimination
1.Check whether the nib is
equipped in place, can be
tightened and tested again
2.Replace the spare nib and test
again
3.Whether the tempered film is
severely damaged or it too thick
4.Tablet device reboot
1.Check if it is on or not
2.Does the tablet device support
the stylus
3.Does APP support stylus
1.Check if the product is powered
2.Is the power on according to the
operation
4.Check if the original pen is
connected, if it’s connected please
Disconnect and use again
Troubleshooting methods
can't write
unable to
power up
Note: still can not use please contact
customer service for replacement processing
Note: Early iPad versions, iPhone, Android and
Microsoft devices are not supported. Please
confirm the above iPad models before purchasing.
APPLICABLE MODEL
COMMON FAULTS AND
TROUBLESHOOTING METHODS
Name/Size
iPad mini 8.3/6-inch(2021)
iPad mini 7.9/5-inch(2019)
iPad Pro 12.9/6-inch(2022)
iPad Pro 12.9/5-inch(2021)
iPad Pro 12.9/4-inch(2020)
iPad Pro 11/4-inch(2022)
iPad Pro 12.9/3-inch(2018)
iPad Pro 11/3-inch(2021)
iPad Pro 11/2-inch(2020)
iPad Pro 11/1-inch(2018)
iPad Air 10.9/5-inch(2022)
iPad Air 10.9/4-inch(2020)
iPad Air 10.5/ 3-inch(2019)
ipad 10.9/10-inch(2021)
iPad 10.2/9-inch(2021)
iPad 10.2/8-inch(2020)
iPad 10.2/7-inch(2019)
iPad 9.7/6-inch(2018
Model
A2567/A2568/A2569
A2133/A2124/A2126/A2125
A2436/A2437/A2764/A2766
A2378/A2461/A2379/A2462
A2229/A2233/A2069/A2232
A2759/A2435/A2761/A2762
A1876/A2014/A1895/A1983
A2377/A2459/A2301/A2460
A2228/A2231/A2068/A2030
A1980/A2013/A1934/A1979
A2588/A2589/A2591
A2316/A2324/A2325/A2072
A2152/A2123/A2153/A2154
A2696/A2757/A777
A2602/A2603/A2604/A2605
A2270/A2428/A2429/A2430
A2197/A2198/A2200
A1893/A1954