© PowerOptimal (Pty) Ltd 2019. The content of this document is confidential and all rights to the intellectual
property and/or information contained herein remain vested in PowerOptimal, except if otherwise agreed in
writing.
5.2 Troubleshooting Guide for Electricians
NOTE: This Troubleshooting Guide is intended for electricians and not general users. Users should
please refer to Section 5.1.
Things to Remember
•The red mains LED will only start functioning once stable mains voltage between 160 and 260 V
AC is present for more than 4 minutes. (In other words, the Elon will only allow mains power to
the element 4 minutes after mains connection or switch-on.)
•Solar power is only recognised 40 seconds after active solar panels are connected to Elon.
•An open thermostat (water at correct temperature) measures between 11 and 14 V DC across
the “thermostat” terminals on the Elon. Polarity across these terminals is not important.
•A closed thermostat (cold water) measures 0 V across the “thermostat” terminals on the Elon.
•How to switch on solar power to element: With enough solar energy (check at solar terminals),
solar power will be routed to the element within 15 seconds after the thermostat closes and the
controller dial is set to “SOLAR ONLY”. A green flashing LED indicates this condition.
•How to switch on mains power to element: Turn control dial to “MAINS ONLY” and, if the
thermostat is closed, mains power will be directed to the element indicated by a red flashing LED.
•Note: Once the dial has been turned to “MAINS ONLY”, it will complete a full mains heating cycle
(until the thermostat opens). Turning the control back to “SOLAR ONLY” at this point will not
immediately switch the unit back to solar power. It will only switch back again after the mains
heating cycle is completed (i.e. the thermostat opens) and the thermostat then closes again. You
can finish the mains heating cycle faster by reducing the thermostat temperature setting until
the thermostat opens. Test solar power first.
•Fast flashing red / green LEDs indicate a short between a PV (photovoltaic) lead and earth –this
condition prevents solar power to the element.
Troubleshooting Steps
1) Confirm correct wiring and polarity to Elon. Also confirm test meter wires are connected
correctly, black to common!
2) Confirm correct voltages and currents of all connections through the following steps:
Confirm open / closed thermostat voltages (11 –14 V DC open, 0 V DC closed).
Confirm controller wire is connected properly. The connections should “click” into place
and appropriate LEDs should indicate (be active).
With solar power to element switched on (green LED flashing), confirm same DC voltage
to element as measured at solar terminals.
With DC clamp meter confirm that there is an active current through element.
With mains power to element switched on (red LED flashing), confirm same AC voltage
to element as measured at mains terminals (should be approx. 230V AC).
With AC clamp meter confirm active current through element of between 9 and 18 Amps
depending on element rating.
3) If you used a test controller for troubleshooting, remember to plug the wire from the installed
controller back into the Elon and check functioning. Set thermostat back to original setting.