PowerTrunk HTT-500-2 User manual

User Guide
HTT-500-2 hand-portable radio

Original Instructions: ENGLISH
Document Number: PD-UG-0010
Issue 1.2
Copyright
© PowerTrunk, Inc. 2002–2016. All rights reserved.
No part of the information contained herein and the other referred documents may be copied, distributed or transmitted by
any means to any other party without prior written permission of Teltronic S.A.U. and/or PowerTrunk Inc. The distribution
of this document may be also covered by NDA (non-disclosure agreement) between Teltronic S.A.U. and/or PowerTrunk
Inc. and the receiver.
Please also note that part of these contents even may be covered by patent rights.
This document, the referred documents and the described product are considered protected by copyright according to the
applicable laws.
PowerTrunk and the PowerTrunk logo are registered trademarks of Teltronic S.A.U.
Disclaimer
Although every reasonable effort has been made to ensure the accuracy of the information contained herein and any other
referred document, this should not be construed as a commitment on the part of Teltronic S.A.U. and/or PowerTrunk Inc.,
and the liability of Teltronic S.A.U. and/or PowerTrunk Inc. for any errors and omissions shall be limited to the correction
of such errors and omissions. Teltronic S.A.U. and/or PowerTrunk Inc. welcomes any comment as a way to improve any
delivered documentation. The information contained herein has been prepared for the use of appropriately trained
personnel, and it is intended for the purpose of the agreement under which the information is submitted. Any party using or
relying upon this information assumes full responsibility for such use and in no event shall Teltronic S.A.U. and/or
PowerTrunk Inc. be liable to anyone for especial, collateral, incidental, or consequential damages in connection with or
arising out of the use of this information. The information or statements given in these documents regarding the suitability,
capacity or performance of the mentioned hardware or software products cannot be considered binding but shall be defined
in the agreement made between Teltronic S.A.U. and/or PowerTrunk Inc. and the customer. Teltronic S.A.U. and/or
PowerTrunk Inc. reserves the right to revise these documents and to make changes to its content at any time, without prior
notification.
Software license agreement
NOTICE: CAREFULLY READ THE LEGAL AGREEMENT CORRESPONDING TO THE LICENSE YOU PURCHASED,
WHICH SETS FORTH THE GENERAL TERMS AND CONDITIONS FOR THE USE OF THE LICENSED SOFTWARE.
Contact Details
PowerTrunk, Inc.
66 York Street Jersey City
NJ 07302
U.S.A.
T: [phone]
F: [phone]
ii HTT-500-2 – 12/2016

CONTENTS
General information 1
Safety Information 1
Regulatory 2
How to use this document 4
Your radio at a glance 6
Battery 8
Charging the battery 9
Charging a 'flat' battery 10
Fitting the battery 10
Removing the battery 11
Using Sepura approved batteries 11
Controls & indicators 13
Navi-knob 13
Navigation Keys 13
Soft keys 14
Context keys 15
Status icons 16
LED indicators 21
Emergency button 22
Getting Started 23
Fitting a microSD card 23
Fitting a Smart card 24
Antenna 25
Power on 26
Power off 26
Locking and unlocking the keypad 27
Home screen 28
Shortcut Bar 29
Notifications 30
User Guide iii

Menu 31
SmartMenus 33
Help 34
Emergency operation 36
Making an Alarm call 37
Receiving an Alarm call 37
Clearing an Alarm call 38
Power on Alarm call 38
Sound 40
Adjusting the volume 40
Loudspeaker on/off 40
Whisper mode 40
Audible tone alerts 41
Vibration alerts (Haptics) 42
Personalising your radio 43
Invert the display 43
Adjusting the backlight 43
Day/Night mode 44
Adjusting text and icon size 45
Setting the display language 46
Menu style 46
Time and Date 48
Talkgroups and folders 49
Special folders 50
Typical folder arrangement 52
Talkgroup Selection Mode 53
Folder Selection Mode 58
Contacts 65
Searching and filtering contacts 66
View contact details 67
iv HTT-500-2 – 12/2016

Creating contacts 67
Editing contacts 68
Delete all contacts 69
Calls 70
Call types 70
Call History 72
Group calls 73
Individual calls 74
Broadcast calls 76
Quick Calls 78
Smart Calls 78
Modifying your call setup 79
Text entry 81
Cursor movement 81
Character sets 82
Messages 84
Message Inbox 84
Opening messages 86
View message details 86
Reply to a message 87
Saved messages 87
Picture messages 92
Paging alerts 92
Networks 94
Authentication 94
Change Network 95
Transmit Inhibit 95
Fallback Mode 96
Operating Modes 98
DMO Mode 99
User Guide v

Repeater Mode 101
P25 Mutual Aid mode 105
Callout alerts 110
Responding to Callouts 111
Callout display 116
Group calls to Callout group 118
Information Phase 118
Features 121
Privacy Screen 121
View images 121
Connector Protector 122
User profiles 123
Man Down 125
Lone Worker 127
WAP 128
Using WAP 128
Browser menu 129
Navigation menu 130
Settings 130
History menu 132
Using bookmarks 133
Call handling 134
GPS 137
GPS position 137
GPS direction 138
GPS reporting options 139
Bluetooth® 140
Bluetooth® on/off 141
Audio devices 141
Data devices 143
vi HTT-500-2 – 12/2016

Modify connected devices 146
Security 147
PIN entry 147
Change PIN 148
Unlocking the radio after incorrect PIN entry 148
End-to-End Encryption 148
Zeroising 150
Asset management 151
Labelling 151
RFID tag 152
Customising your radio 153
Accessories 155
Belt clip 156
Klick fast stud 157
Fit an accessory 159
GLOSSARY 161
User Guide vii

viii HTT-500-2 – 12/2016

General information
This user guide describes the default operation and features of the HTT-500-2
radio. Your service provider or organisation may have customised your radio
to optimise its performance to suit your individual needs. There may be
differences between this guide and the way your product operates. Contact
your service provider or organisation for information about the customisation
of your radio.
Safety Information
Before using this product read the safety and regulatory information
contained in the Product Safety Guide (SPR-DOC-00170) supplied with your
radio. It is your responsibility to ensure that this product is operated safely at
all times, and that local laws governing the use of Radio Frequency (RF)
devices are observed.
PowerTrunk products are designed for use by mobile workforces, often
working alone, and are intended for use in occupational and controlled
conditions. It is recommended that you obtain training on how to operate this
product. Your personal safety could be at risk if you do not understand how
to operate this product correctly.
PowerTrunk products have been tested to meet strict guidelines for personal
safety and operational conditions. Do not operate this product in
environments that exceed those listed on the product technical data sheet.
Important safety notes about the antenna
Only use PowerTrunk approved antennas with this product. PowerTrunk
TETRA radios have been tested and certified for European, FCC and IC safety
and compliance regulations using the following antennas:
Model Antenna (part no.)
HTT-500-2 300-00498
User Guide 1

The use of non-approved antennas may damage the product, will result in
the non-compliance with regulatory requirements, compromise the product
safety ratings, reduce the length of operating time and will invalidate the
product warranty.
NEVER touch the antenna when your radio is transmitting, this may cause a
minor burn to the skin and may affect the operational range of the antenna.
DO NOT handle, hold or swing your radio by its antenna, this may damage
your radio and the antenna.
NEVER use your radio if the antenna shows signs for damage.
NEVER use your radio without an antenna attached, unless your radio is
being used with an external antenna (such as an RSM antenna).
Transmitting without an antenna may damage your radio.
Regulatory
Waste Electrical and Electronic Equipment disposal information
This symbol on the product or its packaging indicates that this product must
not be disposed of as household or commercial waste. Some countries have
set up collection and recycling systems for waste electrical and electronic
products. By ensuring that this product is disposed of correctly, you will help
prevent potentially negative consequences for the environment and human
health, and help conserve natural resources. Please dispose of your waste
product according to your national and local regulations. Contact your
service provider or PowerTrunk, Inc. for information about disposing of this
product in your region of the world
Federal Communication Commission (FCC) Regulations
PowerTrunk, Inc. TETRA radios generate, use and radiate RF energy and, if
not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Radios that comply with the
limits for a Class A digital device, pursuant of part 15 of the FCC rules, are
identified by an FCC certification ID label (located under the battery).
Operation is subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any interference
2HTT-500-2 – 12/2016

received, including interference that may cause undesired operation. These
limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment.
Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference
at their own expense. Changes or modifications not expressly approved by
the party responsible for compliance could void the user's authority to
operate the equipment.
The device may contain functions that are not operational in U.S Territories
except as noted in the certification filing. The TCB Grant may have extended
frequencies as noted in the certification filing and Section 2.927(b) may apply
to the authorisation. The device complies with 47 CFR Part 90.203 (e), in that
the operator cannot directly program the transmit frequencies using the
normal accessible external controls. All instructions detailed in this manual
must be followed in order to ensure compliance with SAR and RF exposure
limits.
Failure to observe these restrictions may result in exceeding the FCC RF
exposure limits.
US and Canada Markets
PowerTrunk radios may be restricted in frequency by the relevant IC FCB or
FCC TCB Grant. Refer to the Grant for allowed frequency ranges.
PowerTrunk HTT-5000-2 hand-portable radios are approved Class A digital
apparatus that comply with Canadian ICES-003.
FCC radiation exposure statement
This radio is intended for use in occupational/controlled applications where
users have been made aware of the potential risks for exposure and can
exercise control over their exposure. This product is not authorised for
general population, consumer or similar use. This transmitter must not be co-
located or operated in conjunction with any other antenna or transmitter.
IC RSS warning
The term “IC:” before the certification/registration number only signifies that
the Industry Canada technical specifications were met. Nominal antenna port
impedance is 50 Ω.
User Guide 3

IC radiation exposure statement
This radio is intended for use in occupational/controlled applications where
users have been made aware of the potential risks for exposure and can
exercise control over their exposure. This product is not authorised for
general population, consumer or similar use. This transmitter must not be co-
located or operating in conjunction with any other antenna or transmitter.
Full details of RF exposure and compliance can be found at
http://www.ic.gc.ca.
Compliance product labelling
The following compliance product labelling apples to the HTT-500-2 hand-
portable radio:
Product Compliance product labelling
HTT-500-2 CAN ICES-3 (A)/NMB-3(A)
HTT-500-2
This device complies with Part 15 of the FCC Rules.
Operation is subject to the condition that this device does not
cause harmful interference.
HTT-500-2
This radio is restricted to occupational use only to
satisfy FCC RF energy exposure limits. Read the
user guide for awareness and control information.
How to use this document
Icons and other visual cues are used throughout this document to help the
reader with important information. These icons and visual cues are described
below:
Warning:
Indicates that this information is important and if
disregarded could result in an injury to yourself or
to others.
Caution:
Indicates that this information is important and if
disregarded could result in serious damage to the
product or other devices or a minor injury.
Note:
Contains additional information that could be
exceptions to the general text. They may also
contain references to additional information in this
guide or other reading material.
4HTT-500-2 – 12/2016

Tip:
Contains additional information that could help you
perform a task quicker by offering an alternative
method to that in the general text.
Bold typeface Used to highlight parts of the radio, such as keys
and buttons, key presses and menu options.
Menu >Phone >
Contacts
Indicates navigation through the menu structure to
the desired option based on the default language
strings. Note: your radio may be customised to use
different language strings.
User Guide 5

Your radio at a glance
Item Description
1Antenna.
2Emergency Button. Press and hold (2 seconds) to initiate an Alarm call.
3Rugged Accessory Connector (sRAC). Provides connection for accessories.
4Centre context key. Press to activate the feature or option that appears directly
above the key.
5Right context key. Press to activate the feature or option that appears directly
above the key.
6
Cancel/Home key. Press and hold (2 seconds) to power on your radio. From
the Home screen, press and hold (4 seconds) to power off. Press and hold (2
seconds) to return to the Home screen from any other screen.
6HTT-500-2 – 12/2016

Item Description
7
Alphanumeric keypad with backlight. Loudspeaker and microphone behind.
The loudspeaker is used during Group calls when an audio acccessory is not
connected and the radio is held in the hand. The microphone is used during
phone calls. Use the keypad to enter alphanumeric characters for text editing
and dialling. Keys 0–9, # and * are programmable soft keys.
8Navigation keys. Press to scroll through lists and move the cursor when
writing text.
9Select/Send key. Press to initiate a phone call.
10 Left context key. Press to activate the feature or option that appears directly
above the key.
11 Colour display with backlight.
12
Earpiece and microphone. Earpiece is active during phone calls when the
radio is held like a smart phone against the ear. Speak into the microphone
during Group calls when the radio is not attached to an audio accessory and
held in the hand.
13 Tri-colour LED (indicator). Indicates various operational states of the radio.
14 Blue LED (indicator). Indicates a missed event such as a call, Callout or
message. Also indicates Bluetooth® status.
15 Navi-knob. A continuously rotating knob used to adjust the speaker volume.
16 Side Button (A/B). Press to activate a programmed feature.
17 PTT (Press-to-talk) button. Press and hold to talk during a group call. Release
to listen to other radio users.
18 Side Button (C). Press to activate a programmed feature.
19 Digital Accessory Connector (sDAC). Used to charge the battery, program
the radio and attach accessories.
20 Battery
21 Battery label area for attaching an asset label (optional).
22 Attachment point for accessory used to connect a belt clip or other accessory
designed for securing the radio during use.
23 External Antenna Connector used with a car kit to attach an external antenna
to the radio.
24 Radio ID Label for attaching an asset label (optional).
25 RFID tag for monitoring and auditing purposes.
User Guide 7

Battery
For your safety, inspect the battery regularly for any signs of damage,
such as cracks or surface damage caused by an impact or the battery
being dropped. Fit a new battery if there are any signs of damage.
Warning: Risk to personal safety. PowerTrunk TETRA radios have
been tested and certified using Sepura approved batteries. The use of
non-approved batteries may damage the product, will result in non-
compliance with regulatory requirements, compromise the product
safety ratings including SARS, reduce the length of operating time and
will invalidate the product warranty.
Checking the battery charge
Always check the amount of battery charge before lengthy periods of
operation. A fully charged battery should provide continuous operation for a
full shift, depending on a number of operational factors such as how the
radio is operated, the operating environment (temperature and network
signal strength) and the condition of the battery. When the radio is powered
on, the amount of charge remaining may be displayed as a percentage (%) on
the screen.
Battery charge indicators
Abattery meter appears on the status line at the top of the radio display. The
meter consists of 4 bars comprising 8 segments that fill and empty
corresponding to the estimated amount of charge remaining.
Icon Description
Battery is fully charged.
Battery is 50% charge capacity.
Battery has >12% charge remaining.
Battery charge less than 12% charge remaining.
8HTT-500-2 – 12/2016

Optimising battery life
A fully charged battery should last a full shift (approximately 12 hours) but
this depends on a number of operational factors, such as how the radio is
operated, the operating environment (temperature and network signal
strength) and the condition of the battery.
Try the following to help you optimise battery life on a daily basis:
Ensure that batteries are fully charged at the start of a shift.
Decrease the amount of time the backlight stays lit between key presses
(see Adjusting the backlight on page43).
Keep your speaker audio volume to a minimum (see Adjusting the volume
on page40).
Reduce the length of time the radio is transmitting and keep DMOor
telephone type calls to a minimum because they cause higher current
consumption.
Shorten the GPS reporting intervals if enabled (see GPS reporting options on
page139).
Charging the battery
Your radio is powered by a rechargeable battery. The battery may be
recharged many times but it will eventually need replacing to ensure
continuous maximum performance from your radio.
First time battery charging
New batteries (Standard battery part no. 300-01174 and High Capacity battery
part no. 300-01175) are supplied in 'storage mode' which means they have a
minimum amount of charge for storage purposes. Before using a new battery
for the first time it must be fully charged to reactivate it. If the battery is used
before it is reactivated (fully charged) the radio may not power on, or may
indicate a low battery status icon or low level of charge.
Battery chargers
Only use PowerTrunk approved battery chargers. Use of non-approved
chargers may not fully charge the battery or damage it. Always read the user
documentation supplied with the charger for additional safety instructions
and how to use it.
User Guide 9

Charging methods
The radio may be powered on or off during charging.
Attach the Charger cable to the connector at the base of the radio or place the
radio with battery attached into a charging dock. During charging, the tri-
coloured LED on the radio indicates the charging progress and the
charging icon appears on the status line, providing there is sufficient charge
in the battery to support this function.
Status LED Description
Flashing
Orange
Battery temperature is either too hot or cold to
commence charging.
Solid Orange Charging in progress.
Solid Green Charging complete.
Solid Red Battery has failed to charge and may be not be chargable.
Contact your service provider or PowerTrunk.
The battery may be charged separately from the radio using a battery-only
charger.
Charging a 'flat' battery
If the battery is completely 'flat' (without charge) during storage or after a
long period of non-activity, it may fail to recharge or stop charging after 20
minutes. If this happens, disconnect and then reconnect the charger (or
power off the charger, then power on) to reset the battery.
Tip: Avoid charging a flat battery attached to a radio. During charging,
the radio will attempt to power on when the battery charge reaches a
certain capacity, which will drain the battery of its charge.
Fitting the battery
Ensure that the Smart/microSD card compartment cover is securely latched
before fitting the battery.
If a belt clip is fitted to the radio, lift the belt clip before attempting to fit the
battery. Do not attempt to insert the battery into the battery compartment
10 HTT-500-2 – 12/2016

sideways under the belt clip. This may result in damage to the radio and the
belt clip.
To attach the battery, insert the battery into the battery compartment as
shown. Press the battery downwards until it clicks into position.
Removing the battery
Caution: Power off before removing the battery.
Push the safety latch on the bottom of the battery. Lift the battery upwards
and remove.
Using Sepura approved batteries
Your radio checks the authenticity of the battery when it is powered on and
has a number of battery management features that only work when a genuine
User Guide 11

Sepura battery is fitted:
the remaining battery charge appears as a percentage when your radio is
powered on [customisable];
battery meter icons, showing the remaining battery charge;
a low battery warning appears when charge is low; and
you can check battery information, such as its authenticity, remaining
charge and serial number [customisable] (see Getting information about your
battery below).
If your radio detects a non-approved battery, the message "Unidentified battery
-powering down" appears. The message is cleared by pressing any key.
If your radio detects a non-approved battery, the message "Unidentified
battery" appears.
If your radio detects a non-approved battery, the message "Unidentified battery
-powering down" and your radio powers off.
Caution: Non-approved batteries may not have inbuilt safety protection
features, and could potentially damage your radio (invalidating your
warranty) and affect your radio's safety and IP compliance ratings.
Getting information about your battery
You can see information about the battery attached to your radio, such as the
remaining battery charge, whether the battery is authenticated (a genuine
PowerTrunk battery) and the battery serial number [customisable].
Select Menu >Options >Battery Information.
The display shows:
Charge—the current remaining charge given as a percentage
Authenticated/Unauthenticated—a PowerTrunk/non-PowerTrunk battery is
fitted
<serial number>—the serial number of the battery
Note: If a non-PowerTrunk battery is fitted, the Charge is reported as 0%,
the battery is marked as Unauthenticated and the serial number is not
shown.
12 HTT-500-2 – 12/2016