Troubleshooting
Q: When I click the ECCO button in the EAGLE Manager, the temperature probes readings are red and EC-
CO2 is flashing.
A: This means that the temperature probes are not calibrated. Please click on ADVANCED SETTINGS in the EA-
GLE Manager and click on CALIBRATE button.
Q: Temperature probes readings are red also if I previously calibrated.
A: It means that you connected the temperature probes to the wrong port number of the ECCO2. Please check
numbers of the dew heater ports in the EAGLE and have them matched with the ones in the ECCO2.
Q: When I click on ECCO button in the EAGLE Manager, it doesn’t connect.
A: If you see the “No ECCO found” after you press ECCO button, this may be related to 3 causes:
- EAGLE Manager: please make sure you are using the latest version of EAGLE Manager you can down-
load from https://www.primalucelab.com/astronomy/downloads
- Driver not automatically loaded by Windows: Windows may not properly load the driver when you connec-
ted ECCO’s USB cable to your EAGLE. With the ECCO2 disconnected from the USB port, please go to Control
Panel, then select Device Manager. Here you see the list of all the devices. Please connect ECCO’s USB cable
and you will see the list updating. If the new found device has a yellow mark, it means that the driver has not auto-
matically loaded. Make a mouse right-click on it and select “Update Driver”. In the new window select “Browse my
computer for driver software”, click on Browse button and select the folder where you previously unzipped the
“ECCO2 software package” zip file, that includes also the system driver. This will manually install the ECCO2 dri-
ver, reboot your EAGLE and connect again to the ECCO2 in the EAGLE Manager.
- Wrong driver loaded by Windows: if in the Control Panel the COM device hasn’t any yellow mark and it
seems to be correctly loaded, the error may be related to a wrongly loaded driver. In this case please download the
latest ECCO2 software package from our website https://www.primalucelab.com/astronomy/downloads and unzip
the file in your EAGLE. Then connect the ECCO2 to the EAGLE, and enter Control Panel -> Device Manager. Se-
lect the device with COM port associated to the ECCO2 (if you’re not sure what is the one associated to your EC-
CO2, just disconnect and reconnect the ECCO2 USB cable, you will see the list updating), make a right mouse
click on it and select “Uninstall device”. In the new window that opens, select the option “Delete the driver software
for this device” and click “Uninstall” button to proceed. This will uninstall the COM device and the related driver.
Disconnect ECCO2’s USB cable from your EAGLE and connect again. Windows should automatically detect EC-
CO2 and install the new driver. You can now manually specify the folder address where you previously uncompres-
sed the "ECCO2 software package” and, in particular, the "ECCO2 system driver” included in it.
Q: My telescope has dew on optics also if I use the ECCO2.
A: First of all please check that, when ECCO2 applies power to dew heaters, they warm up. If the dew heaters are
fine, we suggest you to increase (for example to 2-3 degrees) the Delta-T value in the EAGLE Manager ADVAN-
CED SETTINGS.!