Printronix SL5000 Series User manual

User’s Manual
SL5000rand T5000r
RFID Smart Label and Thermal Printers
TM TM

Software License Agreement
Your printer contains, among other software, Printronix operating software
including, but not limited to the Embedded Configurable Operating System
(the “eCos Software”) as embedded software. The terms of this Agreement
apply only to the eCos Software, and all other embedded software supplied
with the printer. You accept the terms of this Agreement by your initial use of
your printer.
1. Object Code License
Printronix grants you a nonexclusive license to use the Printronix Software,
the eCos Software and all other embedded software (collectively, the
“Embedded Software” or the “Software”) only in conjunction with the printer.
As the rightful possessor of the printer, you may make a reasonable number
of copies of the Software as necessary for backup, configuration, and
restoration of the printer. You must reproduce the copyright notice and any
other legend of ownership on each copy of the Software you make.
You may transfer possession of the Software and its media to another party
only with the transfer of the printer on which the Software is used. If you do
so, you must give the other party a copy of these terms and provide all user
documentation to that party. When you do so, you must destroy any copies of
Software not resident in the printer.
Your license for the Software terminates when you no longer rightfully
possess the printer. No other rights under this license are granted.
2. Source Code
A source code version of eCos Software is available under the terms of the
Red Hat eCos Public License v1.1 at www.printronix.com. Printronix grants
no rights whatsoever in the source code for the Printronix Software.
3. No Warranty
THE EMBEDDED SOFTWARE IS PROVIDED UNDER THIS LICENSE ON
AN “AS IS” BASIS, WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION,
WARRANTIES THAT THE EMBEDDED SOFTWARE IS FREE OF
DEFECTS, MERCHANTABLE, FIT FOR A PARTICULAR PURPOSE OR
NON-INFRINGING. THE ENTIRE RISK AS TO THE QUALITY AND
PERFORMANCE OF THE EMBEDDED SOFTWARE IS WITH YOU.
SHOULD ANY OF THE EMBEDDED SOFTWARE PROVE DEFECTIVE IN
ANY RESPECT, YOU (NOT RED HAT, PRINTRONIX, ANY OTHER
CONTRIBUTOR OR ANY DISTRIBUTOR) ASSUME THE COST OF ANY
NECESSARY SERVICING, REPAIR OR CORRECTION. THIS DISCLAIMER
OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS LICENSE.
NO USE OF ANY OF THE EMBEDDED SOFTWARE IS AUTHORIZED
HEREUNDER EXCEPT UNDER THIS DISCLAIMER.

4. Conflicting Terms
You agree that this Agreement provides you no more rights with regards to
warranty, support, indemnity or liability terms with respect to Red Hat, Inc.,
Printronix Inc, or any contributor to the Embedded Software than that
provided by the Red Hat eCos Public License v.1.1 or any express warranty
that may be made by Printronix, Inc.
5. Limitation of Liability
UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY,
WHETHER TORT (INCLUDING NEGLIGENCE), CONTRACT OR
OTHERWISE, SHALL RED HAT, PRINTRONIX, ANY OTHER
CONTRIBUTOR, OR ANY DISTRIBUTOR OF THE EMBEDDED
SOFTWARE, OR ANY PART THEREOF, OR ANY SUPPLIER OF ANY OF
SUCH PARTIES, BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY
INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF
ANY CHARACTER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR
LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR
MALFUNCTION. OR ANY AND ALL OTHER COMMERCIAL DAMAGES OR
LOSSES, EVEN IF SUCH PARTY SHALL HAVE BEEN INFORMED OF THE
POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION OF LIABILITY
SHALL NOT APPLY TO LIABILITY FOR DEATH OR PERSONAL INJURY
RESULTING FROM SUCH PARTY’S NEGLIGENCE TO THE EXTENT
APPLICABLE LAW PROHIBITS SUCH LIMITATION. SOME
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THAT EXCLUSION
AND LIMITATION MAY NOT APPLY TO YOU.
6. U.S. Government Users
The Embedded Software is a “commercial item,” as that term is defined in 48
C.F.R. 2.101 (Oct 1995), consisting of “commercial computer software” and
“commercial computer software documentation,” as such terms are used in
48 C.F.R 12.212 (Sept. 1995). Consistent with 48 C.F.R. 12.212 and 48
C.F.R. 227.7202-1 through 227.7202-4 (June 1995), all U.S. Government End
Users acquire Covered Code with only those rights set forth herein.
7. Miscellaneous
This Agreement represents the complete agreement concerning subject
matter hereof. If any provision of this Agreement is held to be unenforceable.
This Agreement shall be governed by California law provisions (except to the
extent applicable law, if any, provides otherwise), excluding its conflict-of-law
provisions.

8. Red Hat Statement With Regards to eCos Software
Part of the software embedded in this product is eCos - Embedded
Configurable Operating System, a trademark of Red Hat. Portions created by
Red Hat are Copyright (C) 1998, 1999, 2000 Red Hat, Inc.
(http://www.redhat.com). All Rights Reserved.
THE SOFTWARE IN THIS PRODUCT WAS IN PART PROVIDED BY RED
HAT AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANT ABILITY
AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO
EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES
(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OR SUBSTITUTE
GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR
BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY
OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT
(INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT
OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE
POSSIBLITY OF SUCH DAMAGE.
Limited Software Product Warranty
Printronix, Inc. warrants that for ninety (90) days after delivery, the Software
will perform in accordance with specifications published by Printronix, Inc.
Printronix, Inc. does not warrant that the Software is free from all bugs, errors
and omissions.
Remedy
Your exclusive remedy and the sole liability of Printronix, Inc. in connection
with the Software is replacement of defective software with a copy of the
same version and revision level.
Disclaimer of Warranties and Limitation of Remedies
1. THE PARTIES AGREE THAT ALL OTHER WARRANTIES, EXPRESS
OR IMPLIED, INCLUDING WARRANTIES OF FITNESS FOR A
PARTICULAR PURPOSE AND MERCHANTABILITY ARE EXCLUDED.
Printronix, Inc. does not warrant that the functions contained in the
Software will meet your requirements or that the operation of the Software
will be uninterrupted or error free. Printronix, Inc. reserves the right to
make changes and/or improvements in the Software without notice at any
time.

2. IN NO EVENT WILL PRINTRONIX, INC. BE LIABLE FOR LOST
PROFITS, LOST DATA, BUSINESS INTERRUPTIONS, OR ANY
OTHER DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL
DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE
THIS PRODUCT, EVEN IF PRINTRONIX, INC. HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES, OR ANY DAMAGES CAUSED
BY THE ABUSE OR MANIPULATION OF THE SOFTWARE. SOME
STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO
THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
3. Printronix, Inc. will not be liable for any loss or damage caused by delay in
furnishing a Software Product or any other performance under this
Agreement.
4. Our entire liability and your exclusive remedies for our liability of any kind
(including liability for negligence except liability for personal injury caused
solely by our negligence) for the Software Product covered by this
Agreement and all other performance or nonperformance by us under or
related to this Agreement are limited to the remedies specified by this
Agreement.
5. California law governs this Agreement.
Termination of License Agreement
This License shall continue until terminated. This license may be terminated
by agreement between you and Printronix, Inc. or by Printronix, Inc. If you fail
to comply with the terms of this License and such failure is not corrected
within thirty (30) days after notice. When this License is terminated, you shall
return to the place you obtained them, the printer and all copies of the
Software and documentation.
U.S. Government Restricted Rights
Use, duplication or disclosure by the government is subject to restrictions as
set forth in the Rights in Technical Data and Computer Software clause at
FAR 242.227-7013, subdivision (b) (3) (ii) or subparagraph (c) (1) (ii), as
appropriate. Further use, duplication or disclosure is subject to restrictions
applicable to restricted rights software as set forth in FAR 52.227-19 (c) (2).
Acknowledgement of Terms and Conditions
YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT,
UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS AND
CONDITIONS. NEITHER PARTY SHALL BE BOUND BY ANY STATEMENT
OR REPRESENTATION NOT CONTAINED IN THIS AGREEMENT. NO
CHANGE IN THIS AGREEMENT IS EFFECTIVE UNLESS WRITTEN AND
SIGNED BY PROPERLY AUTHORIZED REPRESENTATIVES OF EACH
PARTY. BY USING THIS PRINTER, YOU AGREE TO ACCEPT THE TERMS
AND CONDITIONS OF THIS AGREEMENT.

Communication Notices
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
Unauthorized changes or modifications could void the user’s authority to
operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Any change or modification to this product voids the user’s authority to
operate it per FCC Part 15 Subpart A Section 15.21 regulations.
This product contains an intentional radiator with the following parameters:
Operating Frequency:869.525 (AWID 869) or 902 to 928 MHz (AWID 915)
Typical RF Power: 25 to 100 milliwatts (SL5x04 MP) or 25 to 205 milliwatts
(SL5x04 C1)
Maximum RF Power: 1 Watt under abnormal conditions
Canada
This Class B digital apparatus complies with Canadian ICES-003 and
RSS 210.
Cet appareil numérique de la classe B est conforme à la norme NMB-003
du Canada.
Tested To Comply
With FCC Standards
Printronix SL5000rand T5000r
FOR HOME OR OFFICE USE

Operation is subject to the following two conditions: (1) this device may not
cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
This device has been designed to operate with the antennas listed below, and
having a maximum gain of –18 dBi. Antennas not included in this list or having
a gain greater than –18 dBi dB are strictly prohibited for use with this device.
The required antenna impedance is 50 ohms.
To reduce potential radio interference to other users, the antenna type and its
gain should be so chosen that the equivalent isotropically radiated power
(e.i.r.p.) is not more than that permitted for successful communication.
CE Notice (European Union)
Marking by the CE symbol indicates compliance of this Printronix system to
the EMC Directive and the Low Voltage Directive of the European Union.
Such marking is indicative that this Printronix system meets the following
technical standards:
•EN 300 220-1 (2000), Electromagnetic Compatibility and Radio Spectrum
Matters; Short Range Devices; Radio equipment to be used in the
25 MHz to 1000 MHz frequency range with power levels ranging up to
500 mW.
•EN 55022 — “Limits and Methods of Measurement of Radio Interference
Characteristics of Information Technology Equipment.”
•EN 50082-1: 1992 — “Electromagnetic compatibility—Generic immunity
standard Part 1: Residential, commercial, and light industry.”
•EN 60950 — “Safety of Information Technology Equipment.”
This printer is a Class B product for use in a typical Class B domestic
environment.
CE Symbol
Taiwan

IMPORTANT WARRANTY INFORMATION
PRINTER WARRANTY
Printronix® warrants to the purchaser that under normal use and service, this
printer (excluding the thermal printhead) purchased hereunder shall be free
from defects in material and workmanship for a period of one year from the
date of shipment from Printronix. (In the United States and Canada, this
period provides for onsite support service in the first 90 days of ownership,
with return-to-factory service provided from the 91st day of ownership until the
end of one year, costs of shipping to be borne by the purchaser.)
Consumable items such as media and ribbons are not covered under this
warranty. This warranty does not cover equipment or parts that have been
misused, altered, or used for purposes other than those for which they were
manufactured. This warranty also does not cover loss, shipping damage,
damage resulting from accident or damages resulting from unauthorized
service.
THERMAL PRINTHEAD
Printronix warrants the printhead for a period of one hundred eighty (180)
days, or 1,000,000 linear inches for direct thermal use, or 2,000,000 linear
inches for thermal transfer use, whichever comes first. The warranty does not
cover printheads that have been misused, damaged due to improper
cleaning, or damaged due to use of improper ribbons or media.
SUPPLIES
For the nearest Printronix full-service distributor that carries Printronix
genuine supplies, please call 1-800-733-1900 or fax [phone].
Supplies design, specification, and selection are integral to the development
of any computer imaging system. Printronix's extensive manufacturing and
research capabilities, along with years of experience in the design of printers
and their applications, assures that you will receive the exact materials that
you require to maximize the performance of your Printronix printer. For more
information, call the Printronix Customer Solutions Center at [phone]
or access the Printronix website at http://www.printronix.com.
ON-SITE MAINTENANCE SERVICE
Printronix offers on-site support services in the United States and Canada.
Please contact the Printronix Maintenance Contracts Group at 800-854-6463
- option 1 for detailed service agreement information.
RFID
Intended use: non-specific short range device operating in the band 869.4 to
869.95 MHz for Home and Office environment in E.E.A and Switzerland.
Wireless Ethernet
Intended use: Low Power 802.11b/g radio LAN product operating indoor in
2.4 GHz bands for Home and Office environment in E.E.A and Switzerland.

Lithium Battery
WARNING The controller board contains a lithium battery sealed inside the real-
time clock chip. Do not disassemble the chip to replace the battery. Do
not dispose of the chip by incineration. Failure to comply may cause the
battery to explode. Contact your local waste agency for the correct
disposal procedure.
Printronix makes no representations or warranties of any kind regarding this
material, including, but not limited to, implied warranties of merchantability
and fitness for a particular purpose. Printronix shall not be held responsible
for errors contained herein or any omissions from this material or for any
damages, whether direct, indirect, incidental or consequential, in connection
with the furnishing, distribution, performance or use of this material. The
information in this manual is subject to change without notice.
This document contains proprietary information protected by copyright. No
part of this document may be reproduced, copied, translated or incorporated
in any other material in any form or by any means, whether manual, graphic,
electronic, mechanical or otherwise, without the prior written consent of
Printronix.
COPYRIGHT © 2008 PRINTRONIX, INC. All rights reserved.

Trademark Acknowledgements
Printronix, IGP, Auto Label Mapping, LinePrinter Plus, PGL, and PrintNet are
registered trademarks of Printronix, Inc.
ThermaLine, T5000r, and SL5000ris a trademark of Printronix.
HP is a registered trademark of Hewlett-Packard Company.
Code V is a trademark of QMS, Inc.
QMS is a registered trademark of Quality Micro Systems, Inc.
IBM is registered trademark of International Business Machines Corp.
MS-DOS and Windows are registered trademarks of Microsoft Corporation.
Centronics is a registered trademark of Genicom Corporation.
IEEE is a registered service mark of the Institute of Electrical and Electronic
Engineers, Inc.
ANSI is a registered trademark of American National Standards Institute, Inc.
EIA is a registered service mark of Electronic Industries Association.
ZPL, ZPL II, and Zebra are registered trademarks of Zebra Technologies
Corporation.
TEC is a registered trademark of the Toshiba TEC Corporation.
Intermec is a registered trademark of the Intermec Technologies Corporation.
SATO is a registered trademark of SATO America, Inc.
DPL is a trademark and Datamax is a registered trademark of Datamax
Technologies Corporation.
IER is a registered trademark of IER Siège
Copyright 2002, 2007, Printronix, Inc.

1 Introduction ......................................................... 19
Printronix Customer Support Center.................................................... 19
Printronix Supplies Department..................................................... 19
Corporate Offices .......................................................................... 20
Training Available On Printronix Products ........................................... 20
Warnings And Special Information ...................................................... 21
Manual Conventions ............................................................................ 21
The SL5000r/T5000r Series RFID/Label Printer.................................. 22
Standard Features ........................................................................ 23
Optional Features.......................................................................... 24
Thermal Printer Technology ................................................................ 25
The Printing Process ..................................................................... 25
Dynamic Print Control ................................................................... 26
Thermal Consumables......................................................................... 26
Media Selection............................................................................. 26
Ribbons ......................................................................................... 26
Setting Up The Printer ......................................................................... 27
Unpacking The Printer .................................................................. 27
Installation ..................................................................................... 29
2 Operation ............................................................ 33
Controls And Indicators ....................................................................... 33
Power Switch ................................................................................ 33
Control Panel ................................................................................ 33
Powering On The Printer............................................................... 37
Operating Modes........................................................................... 37
Media Handling Modes ........................................................................ 37
Loading Media And Ribbon ................................................................. 38
Loading Roll Media ....................................................................... 39
Loading Fanfold Media.................................................................. 46
Loading Ribbon ............................................................................. 51
Using The Optional Internal Rewinder................................................. 54
Batch Rewind Mode ...................................................................... 54
Label Peel-Off ............................................................................... 60
Removing The Media Guide.......................................................... 63
Table of Contents

Table of Contents
Printing Adjustments............................................................................ 64
Printhead Pressure Adjustment .................................................... 64
Printhead Pressure Block Adjustments......................................... 65
Positioning The Media Sensors .................................................... 66
Sensing Different Media Types ..................................................... 71
Running Auto Calibrate ................................................................. 72
Running Media Profile................................................................... 74
Running Manual Calibrate............................................................. 79
Cleaning............................................................................................... 80
Exterior.......................................................................................... 80
Interior ........................................................................................... 80
General Cleaning .......................................................................... 80
Cleaning The Printhead, Platen Roller And Media Sensors ......... 80
3 Configuring The Printer ....................................... 85
Overview.............................................................................................. 85
Setting Printer Configuration Parameters ..................................... 85
Moving Within The Configuration Menu ........................................ 85
Selecting A Menu Option .............................................................. 86
Changing Printer Settings ............................................................. 87
Saving A Configuration ................................................................. 88
Auto Save Configuration ............................................................... 89
Specifying A Power-Up Configuration ........................................... 90
Modifying A Saved Configuration.................................................. 91
Printing A Configuration ................................................................ 93
Loading A Saved Configuration .................................................... 93
Menu Overview.................................................................................... 94
Main Menu ........................................................................................... 95
QUICK SETUP .................................................................................. 106
QUICK SETUP Submenus.......................................................... 107
CONFIG. CONTROL ......................................................................... 115
CONFIG. CONTROL Submenus ................................................ 116
MEDIA CONTROL............................................................................. 118
MEDIA CONTROL Submenus .................................................... 119
CALIBRATE CTRL ............................................................................ 138
CALIBRATE CTRL Submenus.................................................... 139
PRINTER CONTROL ........................................................................ 146
PRINTER CONTROL Submenus................................................ 148
EMULATIONS ................................................................................... 160
Overview ..................................................................................... 160
COAX SETUP.................................................................................... 164
TWINAX SETUP................................................................................ 167

Table of Contents
SPC COAX SETUP ........................................................................... 169
SPC TWINAX SETUP ....................................................................... 170
IPDS SETUP ..................................................................................... 171
TN3270 SETUP ................................................................................. 175
TN5250 SETUP ................................................................................. 177
IGP/PGL SETUP ............................................................................... 179
IGP/VGL SETUP ............................................................................... 181
P-SERIES SETUP ............................................................................. 183
P-SER XQ SETUP............................................................................. 185
SERIAL MATRIX SETUP .................................................................. 187
PROPRINTER XL SETUP................................................................. 189
EPSON FX SETUP............................................................................ 191
Emulation Submenus .................................................................. 193
DIAGNOSTICS .................................................................................. 237
DIAGNOSTICS Submenus ......................................................... 238
PARALLEL PORT.............................................................................. 241
PARALLEL PORT Submenus ..................................................... 242
SERIAL PORT ................................................................................... 245
SERIAL PORT Submenus .......................................................... 246
C/T PORT .......................................................................................... 253
C/T PORT Submenus ................................................................. 253
USB PORT ........................................................................................ 254
USB Port Submenu ..................................................................... 254
ETHERNET PORT ............................................................................ 255
ETHERNET PORT Submenu...................................................... 255
ETHERNET ADDRESS ..................................................................... 256
ETHERNET ADDRESS Submenus ............................................ 257
ETHERNET PARAMS ....................................................................... 258
ETHERNET PARAMS Submenus............................................... 259
WLAN ADDRESS .............................................................................. 261
WLAN ADDRESS Submenus ..................................................... 262
WLAN PARAMS ................................................................................ 263
WLAN PARAMS Submenus........................................................ 265
KERBEROS PARAMS....................................................................... 269
KERBEROS PARAMS Submenus .............................................. 269
WLAN EAP ........................................................................................ 272
WLAN EAP Submenus ............................................................... 272
BATTERY CONTROL........................................................................ 274
BATTERY CONTROL Submenus ............................................... 274
PRINTER MGMT ............................................................................... 277
PRINTER MGMT Submenus ...................................................... 277

Table of Contents
DATE ................................................................................................. 278
Date Submenus .......................................................................... 278
4 Downloading Software ...................................... 279
Loading Flash Memory ...................................................................... 279
Downloading Software With The Firmware Download Utility............. 280
Downloading Software Through The Parallel Port............................. 281
Downloading Software Through The NIC .......................................... 283
Downloading Software Through The NIC Using FTP ........................ 284
Downloading Software Through The USB Port ................................. 286
Downloading Software If Flash Contains Only Boot Or Corrupt
Code .................................................................................................. 287
Using TrueType Fonts ....................................................................... 288
Downloading TrueType Fonts............................................................ 288
Printronix Windows Driver........................................................... 289
PGL Emulation (Online) .............................................................. 289
Download Mode .......................................................................... 290
PTX_SETUP ............................................................................... 292
Labeling Applications .................................................................. 292
Select And Print Downloaded TrueType Fonts.................................. 292
5 Interfaces .......................................................... 293
Overview............................................................................................ 293
Auto Switching ................................................................................... 293
Centronics Parallel Interface.............................................................. 294
Centronics Parallel Interface Signals .......................................... 295
IEEE 1284 Parallel Interface.............................................................. 295
Compatibility Mode...................................................................... 295
Nibble Mode ................................................................................ 296
Byte Mode ................................................................................... 296
Signals ........................................................................................ 296
Terminating Resistor Configurations........................................... 298
RS-232 And Optional RS-422 Serial Interfaces................................. 299
RS-232 ........................................................................................ 299
RS-422 ........................................................................................ 300
USB ................................................................................................... 300

Table of Contents
6 Diagnostics And Troubleshooting ..................... 301
Printer Tests ...................................................................................... 301
Troubleshooting Common Situations................................................. 301
Improving Processing Time......................................................... 302
Data Exchange............................................................................ 302
Controlling Print Quality............................................................... 304
Determining Printhead Wear....................................................... 305
Replacing The Printhead ................................................................... 306
Restore The Printer To Operation ..................................................... 308
Solving Other Printer Problems................................................... 309
Printer Alarms ............................................................................. 316
Fault Messages........................................................................... 316
A Specifications.................................................... 345
Print Method................................................................................ 345
Media .......................................................................................... 346
Ribbon ......................................................................................... 348
Indicators And Switches.............................................................. 348
Memory ....................................................................................... 348
Media Cutter Option .................................................................... 349
Host Interfaces ............................................................................ 349
Power .......................................................................................... 350
Environmental ............................................................................. 350
Physical ....................................................................................... 351
Acoustic Specifications ............................................................... 351
Maximum Page Length ............................................................... 351
B Printer Options .................................................. 353
Hardware Options.............................................................................. 353
Interface Options......................................................................... 354
Supplies And Accessories ................................................................. 355
Genuine Printronix Thermal Transfer Ribbons............................ 356
Genuine Printronix Media............................................................ 357
Accessories................................................................................. 359
C ASCII Control Codes......................................... 361
D Media Cutter Installation ................................... 363
Prepare The Printer ........................................................................... 363
Installing The Cutter........................................................................... 364
Restore The Printer To Operation ............................................... 365
Removing The Media Cutter.............................................................. 365

Table of Contents
E Media Cutter Tray Installation ........................... 367
Assembling The Media Cutter Tray ................................................... 367
Installing The Media Cutter Tray........................................................ 368
F Glossary ............................................................ 371

19
1Introduction
Printronix Customer Support Center
IMPORTANT Please have the following information available prior to calling the
Printronix Customer Support Center:
•Model number
•Serial number (located on the back of the printer)
•Installed options (i.e., interface and host type if applicable to the problem)
•Configuration printout: See “Printing A Configuration” in the Quick Setup
Guide
•Is the problem with a new install or an existing printer?
•Description of the problem (be specific)
•Good and bad samples that clearly show the problem (faxing of these
samples may be required)
Americas [phone]
Europe, Middle East, and Africa (31) 24 6489 311
Asia Pacific (65) 6548 4114
http://www.printronix.com/support.aspx
Printronix Supplies Department
Contact the Printronix Supplies Department for genuine Printronix supplies.
Americas [phone]
Europe, Middle East, and Africa (33) 1 46 25 1900
Asia Pacific (65) 6548 4116
or (65) 6548 4182
http://www.printronix.com/supplies-parts.aspx

20
Chapter 1 Training Available On Printronix Products
Corporate Offices
Printronix, Inc.
14600 Myford Road
P.O. Box 19559
Irvine, CA 92623-9559
Phone: [phone]
Fax: [phone]
Printronix, Inc.
Nederland BV
P.O. Box 163, Nieuweweg 283
NL-6600 Ad Wijchen
The Netherlands
Phone: [phone]
Fax: [phone]
Printronix Schweiz GmbH
42 Changi South Street 1
Changi South Industrial Estate
Singapore 486763
Phone: [phone]
Fax: [phone]
Visit the Printronix web site at www.printronix.com
Training Available On Printronix Products
Printronix offers Product Maintenance Training Classes designed to enhance
the knowledge of your service personnel. Led by Printronix’ staff of highly
trained, experienced instructors, these structured classes include:
•Hands-on work with the product
•Theory of operation
•Diagnosis of equipment failures
•Preventive and corrective maintenance requirements and procedures.
Customized classes designed to meet your specific needs are available upon
request. Call Customer Training at [phone] or visit the Printronix
website at www.printronix.com.