PROEMION CANlink wireless 3000 Series Application guide

CANlink mobile 3000 Device Manual

CANlink mobile Device Manual
1. Preamble. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1. Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.2. Legal Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.3. Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
1.4. About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2. About the Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.1. Important Device Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.2. Device Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2.3. Service and Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
3. Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
3.1. Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
3.2. CE Notes European Union . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
3.3. UKCA Notes United Kingdom. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
3.4. FCC Notes USA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
3.5. ISED Notes Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
3.6. Warranty and Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
4. Functionality and Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
4.1. Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
4.2. Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
4.3. Indicator Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
4.4. Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
5. Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
5.1. Installing Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
5.2. Connecting the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
5.3. Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
5.4. Configuring the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
5.5. CAN-CAN-Bluetooth/WLAN Bridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
5.6. CAN-Bluetooth Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
5.7. CAN-WLAN Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
5.8. Connecting the Device to the DataPlatform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
5.9. Mounting the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
5.10. Installation Study. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
6. Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
6.1. Proemion Configurator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
6.2. Logging Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
6.3. RealTime Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
6.4. File Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
6.5. CANopen File Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
6.6. Encrypted Data Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
6.7. Important device variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
6.8. Protocols and Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
6.9. Safe Remote Updates Guideline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
6.10. Configuration update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
6.11. Firmware update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
6.12. Diagnosis via Micro-USB Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
6.13. Factory Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
7. Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

7.1. Remedies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
7.2. Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
7.3. Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
7.4. Warranty Void Sticker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
7.5. Service Sticker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
8. Packaging and Transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
9. Disposal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
9.1. Regulations in the European Union . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
10. Annex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
10.1. Technical Drawings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
10.2. Technical Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
10.3. Certification and Qualification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Author: Proemion Documentation Team [email protected]
Version: rev number: 11.0.262
1. Preamble
1.1. Version
CANlink mobile 3000 series Device Manual
Table 1. Version history
Versi
on Date Remark
1.0
EN 10.10.20 18 * First official version
1.3
EN 02.12.20 19 * Update
1.4
EN 05.03.20 20 * Switching the device on/off revised * Power management revised
* Adapter cable for retrofit added
* Various editorial corrections
1.5
EN 01.02.20 21 * New device variants of CANlink mobile 3600 added * Various editorial corrections
* Fundamental revision of various contents in the complete manual
* Addition of various warning notices
1.6
EN 01.12.20 21 * New device types of CANlink mobile 3600 added
CANlink mobile 3000 Device Manual

1.2. Legal Notice
All brands and trademarks named in this document and possibly protected by third-party rights are subject without
limitation to the terms of the valid trademark law and intellectual property rights of their respective registered owner.
You can find a list of the free-source and open-source software as well as copyright notes, license texts and, if
applicable, the relevant source code on our website under the link: Free & Open Source Software
Observe all local and regional laws and provisions as well as the safety instructions contained in this document.
CANlink mobile 3000 Device Manual

1.3. Contact
Proemion GmbH
Donaustr. 14
36043 Fulda, Germany
Phone: [phone]
Fax: [phone]
inf[email protected]
Proemion Corp.
US Subsidiary
241 Taylor St., Suite 301
Dayton, Ohio 45402, USA
Phone: [phone]
Fax: [phone]
info-da[email protected]
Proemion Ltd.
373 Gangnam-daero Seocho-gu
Seoul, 06621, South Korea
Phone: [phone]
Fax: [phone]
inf[email protected]
Website: Proemion
CANlink mobile 3000 Device Manual

1.4. About This Manual
This document is part of the product and provides important information on the intended use, safety, installation, and
operation of the devices described below. The document is intended for qualified technicians and electricians with
advanced knowledge in electrical engineering and field bus systems, allowing them to estimate the risks and hazards
of operating the device and to integrate it into systems with components of other manufacturers.
1.4.1. Safety Levels
The safety levels have the following meanings:
Severe injury or death. Probability: very high
Slight or medium injury. Probability: possible
Severe injury or death. Probability: possible
Property damage.
Valuable information
CANlink mobile 3000 Device Manual

1.4.2. Symbols and formatting
The following symbols and formatting help you recognize the purpose of the
paragraphs:

DANGER
Nature and source of the danger
Consequences of non-observance
- Measures to avoid the danger

WARNING
Nature and source of the danger
Consequences of non-observance
- Measures to avoid the danger

CAUTION
Nature and source of the danger
Consequences of non-observance
- Measures to avoid the danger

NOTICE
Nature and source of the danger
Consequences of non-observance
- Measures to avoid the danger
INFORMATION
Indicates notes and information
TIP
Indicates supplementary information
Symb
ol Description
Application options for the devices described.
Indicates references to other documents, websites, etc.
CANlink mobile 3000 Device Manual

Symb
ol Description
Description of different types. Data and descriptions that only apply to certain types are either covered in
separate chapters or marked with the symbol shown here.
CANlink mobile 3000 Device Manual

1.4.3. Tasks
Tasks are structured as follows:
•Aim of the task
•Prerequisites for the described task.
Step 1.
Step 2.
Result of correct performance of the task.
Step 3.
CANlink mobile 3000 Device Manual

1.4.4. Lists
Lists are indicated as follows.
•List item
CANlink mobile 3000 Device Manual

1.4.5. Notations
The following notations are used in this document:
Table 2. Representations
Designation Representation
Keys, commands, messages Keys, commands, messages
Navigation in menus, functions of the user interfaces, file paths FILE ¬ SAVE ¬ … OK button
Accessories Cable, adapter
2. About the Device
This chapter provides an overview of the device’s operating elements and functions as well as the intended use of the
device. Additionally, it provides an overview of the available types and certificates.
For more detailed information, see Chapter Annex.
2.1. Important Device Information
2.1.1. Device Elements
Figure 1. Device overview CANlink mobile 3000
Table 3. Device Overview labels
# Item
1 ON LED
2 STATUS LED
3 Type label
4 Housing
5 Mobile radio antenna connector
6 GNSS antenna connector
7 Micro-USB port with protective plug / sticker
8 Main plug connector
9 Fixing holes
CANlink mobile 3000 Device Manual

INFORMATION
Not all types feature the antenna ports. For more information, see Chapter Available types.
CANlink mobile 3000 Device Manual

2.1.2. Type Label
The device type label is located on the front of the housing and provides the following information:
Figure 2. CANlink mobile 3000 type label
Table 4. Device Type labels
# Item
1 Model designation
2 Type
3 Part number
4 Serial Number
5 IMEI number
6 Power supply
7 WLAN MAC address
8 Bluetooth MAC address
9 IC-ID
10 FCC-ID
11 CE mark
12 ECE certification mark
CANlink mobile 3000 Device Manual

# Item
13 Disposal symbol
14 Hardware version
15 Protection class
16 Traceability code
17 Manufacturer address
18 Country of origin
NOTICE
Use of solvents on the product label can remove or destroy product information.
* Keep solvent-containing substances away from the label!
Traceability code
The traceability code contains the following information.
Example:
253004059000000000001815014(I)357520074597168(W)D4CA6E7D0CAA(B)D4CA6E7D0CA9
Table 5. Extracted information
Item Description
9-digit part number: 253004059
Serial number 0-padded: 1815014
(I) followed by the IMEI Number: 357520074597168
(W) followed by the WLAN MAC Address: D4CA6E7D0CAA - only certain types
(B) followed by the Bluetooth MAC Address: D4CA6E7D0CA9 - only certain types
INFORMATION
The device’s type label contains important information.
* Do not remove the type label!
CANlink mobile 3000 Device Manual

2.1.3. Intended Use
The device is used for the wireless transmission of CAN data from a vehicle or machine according to the 2G, 3G and
4G standards. Depending on the type, GPRS, EDGE, HSPA and LTE can be supported.
Depending on the type, you can also receive and transmit GNSS positioning data and CAN data via the additional
Bluetooth, WLAN or LTE interfaces.
The device enables access to CAN data in various modes:
•CAN-CAN Bluetooth bridge: wireless transmission of CAN data between two CANlink mobile devices, e.g. as a
substitute for CAN cables in cable carriers or with remote-control devices.
•CAN-Bluetooth interface: wireless transmission of CAN data to a Bluetooth terminal device.
•CAN-WLAN interface: wireless transmission of CAN data to a WLAN.
In interface mode, CAN data can be transmitted to other devices, such as PCs, smartphones or tablets, for display or
evaluation.
Depending on the type, the device is equipped with an integrated battery and external antenna ports. The integrated
battery provides temporary backup in the event of power failure. It is not intended as a permanent power source for
the device. You can connect a GNSS antenna and a mobile communications antenna to the external antenna ports.
The device is suitable for use in mobile and stationary systems for industry, small businesses, and in agricultural and
forestry machinery.
The device can be used in environments that require protection class IP6K7.

INFORMATION
Protection class IP6K7 is only ensured when all the device connectors except the micro-USB port
are provided with plug connectors or corresponding protection caps / protection plugs.
Please refer to chapters Connectors, Cables and Cleaning.
Only use the device within the permitted temperature range and the other parameters specified in the technical data.
Any use other than that described under “Intended use” is considered unintended use.
MISUSE
The device does not comply with Directive 2014/34/EU and may not be used in potentially explosive areas.
The device must not be cleaned with a pressure washer.
QUALIFIED PERSONNEL
The device must only be put into operation by qualified technicians and electricians with advanced knowledge of
electrical engineering and fieldbus systems.
The specialist personnel must know the contents of this manual and always have access to it.

NOTICE
Risk of Property damage.
A defective device must be inspected and repaired by a trained Proemion service technician.
* Do not open the device housing by yourself.
CANlink mobile 3000 Device Manual


NOTICE
Risk of Property damage.
Device is not installed in accordance with the setup requirements and permitted environmental
conditions.
* The system integrator is responsible to install the device according to the specification and take
corrective action in regards mechanical protection against soiling, water penetration and vibration.
* If necessary, install external protection shields. For example, an additional housing to protect the
device from jet water.
* Install the device according to the recommended mounting position.
* Ensure that the cable management fulfills the required mechanical protection, insulation from
vibration and strain.
CANlink mobile 3000 Device Manual

2.1.4. Conformity
For details of the corresponding approval tests, see Certification and Qualification.
The device meets the requirements of the following standards and legal requirements:
CE Compliant
This device complies with the directives, standards and normative documents listed in Certification and
Qualification.
UKCA Compliant
This device complies with the directives, standards and normative documents listed in Certification and
Qualification.
ISED Compliant
This device complies with the directives, standards and normative documents listed in Certification and
Qualification.
FCC Compliant
This device complies with Part 15 of the FCC rules. Operation is subject to the following conditions:
* The device may not cause harmful interference.
* The device must accept any interference received, including interference that may cause undesired
operation.
See Certification and Qualification.
E1 Compliant
This device has been approved by the KBA (Kraftfahrtbundesamt, Federal Office for Motor Traffic) as compliant
with Regulation No. 10. See Certification and Qualification.
CANlink mobile 3000 Device Manual


INFORMATION
For more information about compliance, see Certification and Qualification.
Should you have any questions, simply contact the support team. See Chapter Service and
Support.
CANlink mobile 3000 Device Manual

2.2. Device Functions
The available types differ according to the provided interfaces.
With the device, you can log position data and transmit and receive CAN data via a mobile phone network. The CAN
data can be transmitted directly (RealTime mode) or it can be logged and transmitted at a later time. In logging mode,
the CAN data is saved to the device and can subsequently be transmitted.
The device can optionally be ordered with the following equipment features:
•wireless module for WLAN and Bluetooth
•an integrated battery
•external antenna ports for mobile radio and position tracking (GNSS)
•4G mobile module for LTE mobile radio (Europe)
•4G mobile module for LTE mobile radio (North America)
•4G mobile module for LTE mobile radio worldwide
•CAN2 and CAN3 interface
•Internal SIM card slot for customized Nano SIM card instead of eSIM card (Only on request as specific inhouse
project)
For detailed information on the supported mobile radio and WLAN standards as well as the Bluetooth profiles, see
Chapter Interfaces.
For detailed information regarding the available device variants, please refer to table Available types.

NOTICE
Loss of connectivity
Due to the upcoming discontinuation of the support for 2G and 3G frequency bands, the device
variants which are equipped with a 3G mobile module are not recommended for new designs. An
updated list with the 3G sunset dates can be found on our website using this link CANlink mobile
3000 - Cellular Data Plans - Countries
2.2.1. Available Types
Table 6. Available Types
Type Part
number Batter yCAN Ext. antenna WLAN/ BT Mobile radio SIM card
3311*253004062 No 1 No No 3G eSIM
3317*253004075 Yes 2 No No 3G eSIM
3333*253004067 No 2 No Yes 3G eSIM
3337*253004060 Yes 2 No Yes 3G eSIM
3351*253004063 No 1 Yes No 3G eSIM
3355*253004310 Yes 1 Yes No 3G eSIM
3357*253004076 Yes 2 Yes No 3G eSIM
3373*253004065 No 2 Yes Yes 3G eSIM
3377*253004059 Yes 2 Yes Yes 3G eSIM
3477 253004061 Yes 2 Yes Yes 4G (EU) eSIM
3577 253004064 Yes 2 Yes Yes 4G (NA) eSIM
*not recommended for new designs due to upcoming discontinuation of 3G mobile radio support
Table 7. Available Types for Model 3617
CANlink mobile 3000 Device Manual