PROLiNK PIC1005WN Installation guide

BEFORE GETTING STARTED
This FAQ is designed to aid you to get started with the device. If you experience problems following these
guides or need further information pertaining to the device, please visit our website at www.prolink2u.com.
All specifications are subject to the manufacturer’s configuration at the time of shipping and may change
without prior notice, written or otherwise.
MODEL NO:
PIC1005WN
Wireless IP Camera
Version 1.00
(English / Indonesian / Vietnamese)
Frequently Asked Questions

EN 1
English
Frequently Asked Questions
1. What is going on when the red led light on the IP Camera is flashing?
When the IP Camera is connected to the Internet and working correctly, the red led light will be on constantly.
If the red led light is flashing, it's probably because there is some network connecting problem.
Please check the network connection again and follow the instructions on the user manual to set it up again.
2. How many number of users can access to my IP Camera?
The PIC1005WN can allow up to 20 users login simultaneously
3. What is the video compression format for my IP Camera?
The video is compressed using the MPEG4 compression technology, which is a very high efficient compression standard.
Therefore, the video quality should be good if you are using Internet connection with more than 256k upload bandwidth for
IP Camera.
4. What is the viewing angle of the pan and tile control?
PIC1005WN does not designed with Pan and Tile control, please refer to model PIC1003WP which is designed with Pan and
Tile control.
6. Can I view the IP Camera image from other web browser like Firefox or Safari?
ActiveX is a Microsoft technology that is used to add functionality to Windows programs.
It is only available on Microsoft Internet Explorer (IE) web browser. Below is guide to setup ActiveX for IE.
(i) Click to Control Panel Internet Options, Internet Properties will
be prompted.
(ii) Select Security tab
(iii) Click on Custom Level button, Security Settings - Internet Zone will
be prompted.
(iv) Scroll the list of settings to Download unsigned ActiveX controls and
click either Prompt or Enable.
(v) Click OK button on the Security Settings - Internet Zone window,
(vi) A warning message will be prompted, click Yes to confirm.
(vii) Click OK button on the Internet Properties to confirm all settings
and Internet Properties window will be closed automatically.
5. If I have more than 1 IP Camera, where can I multi view all the camera video at the same time.
Please use LiveView program to do multi-viewing. LiveView can support up to 36 display windows.
7. Can I use LiveView in Macintosh OS X or other operating system without ActiveX?
As most IP surveillance devices are using ActiveX control for seeing live video, if you would like to use Plug&Play IP video
system on Mac OS, you will need to install software to emulate Microsoft Windows OS like Parallels Desktop for Mac.
Once you'd installed the Windows Emulator, you'll be able to run LiveView on Mac OS without any problem.
8. Is there any other ways to view the IP Camera video on my Mac OS?
You may use RTSP protocol by typing rtsp://ip_cam_public_address/ID.password on the QuickTime Player (Open Location) to
access the video of the IP Camera.
For example: rtsp://60.250.205.59/001001003.ipcam
You can find the IP Camera public IP address from your router configuration status page.
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EN 2
English
Frequently Asked Questions
9. Can I adjust the effective focus of the IP Camera?
The focus of the network camera is pre-adjusted and fixed during production, you can not adjust the effective focus of the
IP Camera.
10. What should I do if my IP Camera password is forgotten?
The easiest way to solve this problem is to reset the IP Camera to the factory default. Please use a pointed object to hold
the reset button on the bottom for 5-10 seconds to reset to factory default setting. The default password to view the
camera video is ipcam.
14. How could I know if I need to install the Microsoft .NET Framework?
Since LiveView program is developed based on Microsoft .NET Framework 2.0, it is a must to install .NET 2.0 or later.
However, if you're using Windows XP SP3 Professional, Windows Vista and Windows7, it's not needed to install .NET
framework.
15. How can I do a turn the camera lens 180° if I want to hang the camera on the ceiling wall?
Go to the web configuration page of the camera  Login Credential  Video  Video Flip  Select Video Flip 
Save & Apply
13. What should I do if I can not hear any audio sound from the IP Camera?
Go to the web configuration page of the camera  Login Credential  Video  Video Settings  Make sure Enable
audio microphone is selected
 Save & Apply
12. How can I change my IP Camera video-play password?
Go to the web configuration page of the camera  Login Credential  Video  Video Settings  Password (play
video): type in your new password here
 Save & Apply
11. How can I access the IP Camera web configuration page?
Open the LiveView software  Under Auto search  Right click the camera ID and click Web configure

EN 3
English
Frequently Asked Questions
17. What is the recommended hard disk capacity I should prepare for the video recording?
Unit : Giga Bytes/day
Either recording to LiveView, NAS or Micro-SD card
The storage size is independent of video resolution, bandwidth and frame rate
19. I can’t hear any audio from my mLiveView apps on my phone.
Please go to Edit CamID/Password and set the Streaming type from Mobile to Normal.
For Apple iOS Devices: For Android OS Devices:
18. Does the PIC1005WN IP Camera comes with night vision?
16. I can see the video in a remote place, but the video quality is not good and sometimes the video will disconnect and
reconnect again by itself.
This is probably due to the internet bandwidth (internet speed) is not
big enough. You can decrease the bandwidth settings of the IP
Camera.
From LiveView  Under Camera List  Right click and select
Video Settings  Quality  Bandwidth  Choose the bandwidth
you want to set  Update
Bandwidth
Media
64k
128k
256k
512k
768k
1M
1.2M
1.5M
Video
(Per day)
0.7GB
1.3GB
2.7GB
5.5GB
8.3GB
11GB
13.2GB
16.5GB
Audio + Video
1.38GB
2.07GB
3.45GB
6.22GB
8.98GB
11.7GB
13.9GB
17.2GB
Yes, PIC1005WN is designed with Night Vision (or Night Mode). Please go to
Web Configuration  Video  Night Mode to configure

EN 4
English
Frequently Asked Questions
20. How to do Motion Recording in LiveView?
Right click camera image tick Motion Recording
Green : Standby mode
Yellow : Motion detected and Recording in progress.
Motion Recording Status:
21. How to view or playback the recorded clips?
(i) Execute LivePlay from Start All Programs PROLiNK(R)
IP Camera LivePlay
(ii) Click Open Record, the record data windows will be prompted
and all recorded clips are listed on the Recorded Files section
follow by date (YYYYMMDD) of the recording sessions. Select
a date.
(iii) Select Cam Name available on the left side (below the
Recorded Files) and the video clips will be playing
automatically.
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Note:
All recorded video clips on the same day will be combined into one video clip playable by the LivePlay player.
User can playback the recorded video clips through third-party video player, eg: VLC Player (visit official
website
http://www.videolan.org/vlc), and:
(i) Open the video clips saved folder.
(ii) Right click the video clips (file type as .crf format)
(iii) Choose Open with option, then select to VLC media player.
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22. When the recorded video is playback from my NAS storage, the top half of the video image will be running, but the
bottom half will be blurred out. Why is this so?
This video distortion is due to the CPU/RAM overload for the NAS device as it took a lot of CPU resources for
the NAS to write-in the video data from the many different IP Camera recording to the same NAS device.
Solution:
1. Decrease the number of IP Camera for NAS recording simultaneously (recommends not more than 3
camera at the same time).
2. Lower the video quality and bandwidth to make the video data smaller in order to reduce CPU load for the
NAS.

EN 5
English
Frequently Asked Questions
23. How to configure with Night Mode?
There are two way in configure the IP Camera with Night Mode:
Method 1 : Via Web Configuration
Open IE and locate to the IP Address of the IP Camera
login credentialVideoNight Mode
Method 2 : Via LiveView
From the Camera List, right-click any IP Cameratick Night mode control
Choose either one of the following options:
Automatic day and night mode switch
Scheduled time of night mode
Manual night mode control
Automatic day and night
mode switch
The IP Camera will
automatically turn on the IR
LEDs when the night time is
arrived or the environment is
becoming dark. There is a light
sensor on the IP Camera that is
doing this light detection.
Scheduled time of night
mode
The IP Camera can also be
scheduled to turn on the IR
LEDs in a time range of each
day.
Manual night mode control
The IP Camera can be manually
forced to night mode (IR LEDs
on) or day mode (IR LEDs off).

ID 1
Indonesian
8. Pertanyaan Yang Sering Diajukan
Pertanyaan Yang Sering Diajukan
1. Apa yang terjadi ketika lampu led merah berkedip menyala pada IP Camera?
Ketika IP Camera terkoneksi ke Internet dan bekerja dengan benar, lampu led berwarna merah akan menyala secara
konstan. Jika lampu led berwarna merah berkedip, itu mungkin dikarenakan ada masalah dengan koneksi pada jaringan.
Silahkan periksa koneksi jaringan kembali dan ikuti petunjuk dari buku manual untuk pengaturan ulang.
2. Berapa banyak pengguna dapat mengakses IP Camera saya?
PIC1005WN menyediakan 20 koneksi kepada pengguna dalam waktu yang bersamaan.
3. Apa format kompresi video dari IP Camera saya?
Video dikompres menggunakan teknologi kompresi MPEG4, dimana merupakan standar kompresi tingkat tinggi yang
sangat efisien. Selain itu, kualitas video akan sangat baik jika anda menggunakan koneksi Internet dengan kecepatan upload
bandwidth diatas 256k untuk IP camera.
4. Berapa sudut viewing angle dari control pan dan tilt?
PIC1005WN tidak di design dengan fitur Pan dan Tile control, silahkan melihat buku manual untuk model PIC1003WP
dimana di design dengan fitur Pan dan Tile control
6. Can I view the IP Camera image from other web browser like Firefox or Safari?
ActiveX adalah teknologi dari Microsoft yang fungsinya untuk mendukung aplikasi Windows.
i. Klik pada Control Panel Internet Options, Internet Properties
akan muncul.
ii. Pilih Security
iii. Klik tombol Custom Level , Security Settings - Internet Zone akan
muncul.
iv. Pilih daftar settings untuk me Download ActiveX controls dan klik
Prompt atau Enable.
v. Klik tombol OK pada windows Security Settings - Internet Zone ,
vi. Pesan peringatan akan muncul, klik Yes untuk konfirmasi.
vii. Klik tombol OK pada Internet Properties untuk mengkonfirmasi
semua setting dan windows Internet Properties akan tertutup secara
otomatis.
5. Jika saya menggunakan lebih dari 1 IP Camera, bagaimana cara saya melihat semua camera pada saat yang
bersamaan.
Silahkan menggunakan program LiveView untuk melihat semua camera. LiveView mendukung sampai dengan 36 camera.
7. Dapatkan saya menggunakan LiveView pada Macintosh OS X atau operating system lainnya tanpa ActiveX?
Pada kebanyakan perangkat IP surveillance menggunakan ActiveX control untuk melihat video secara langsung, jika anda
menggunakan Plug&Play IP video system pada Mac OS, anda harus meng install software untuk mengemulasikan
Microsoft Windows OS seperti Parallels Desktop untuk Mac.
Disaat anda sudah menginstall Windows Emulator, anda akan dapat menggunakan you'll LiveView pada Mac OS tanpa
masalah.
8. Apakah ada cara lain untuk melihat video IP Camera pada Mac OS?
Anda harus menggunakan protocol RTSP dengan mengetik rtsp://ip_cam_public_address/ID.password pada QuickTime
Player (Open Location) untuk dapat mengakses video dari IP Camera.
Sebagai Contoh: rtsp://60.250.205.59/001001003.ipcam
Anda dapat mencara alamat public dari IP Camera dari status alamat IP pada konfigurasi router.
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ID 2
Indonesian
8. Pertanyaan Yang Sering Diajukan
Pertanyaan Yang Sering Diajukan
9. Dapatkan saya melakukan pengaturan focus pada IP Camera?
Pengaturan focus pada network camera sudah dilakukan dan ditetapkan disaat produksi, sehingga anda tidak dapat
melakukan pengaturan focus pada IP camera.
10. Apa yang harus saya lakukan jika saya lupa dengan password pada IP cam?
Cara paling mudah untuk menyelesaikan masalah ini adalah dengan mereset IP Camera kembali ke pengaturan semula.
Gunakan sesuatu untuk menekan dan menahan tombol reset selama 5-10 detik untuk kembali kepengaturan semula.
14. Bagaimana saya tahu kalau memerlukan instalasi dari Microsoft .NET Framework?
Karena program LiveView dibuat berdasarkan pada Microsoft .NET Framework 2.0, maka kita harus meng install .NET 2.0
atau terbaru.
Namun, jika anda menggunakan Windows XP SP3 Professional, Windows Vista dan Windows7, sudah tidak perlu meng
install .NET framework.
15. How can I do a turn the camera lens 180° if I want to hang the camera on the ceiling wall?
Masuk ke halaman web configuration pada camera  Login Credential  Video  Video Flip  Pilih Video Flip 
Save & Apply
13. Apa yang harus saya lakukan jika saya tidak dapat mendengar audio dari IP Camera?
Masuk ke halaman web configuration pada camera  Login Credential  Video  Video Settings  Pastikan Enable
audio microphone dipilih
 Save & Apply
12. Bagaimana cara saya merubah password video-play pada IP Camera?
Masuk ke halaman web configuration pada camera  Login Credential  Video  Video Settings  Password (play
video): masukkan password baru anda disini
 Save & Apply
11. Bagaimana cara saya mengakses web configurasi pada IP Camera?
Buka aplikasi LiveView  pada Auto search  klik kanan pada camera ID lalu klik Web configure

ID 3
Indonesian
Pertanyaan Yang Sering Diajukan
17. Berapa kapasitas hard disk yang direkomendasi untuk merekam video?
Unit : Giga Bytes/day
Baik merekam pada LiveView, NAS atau kartu Micro-SD
besar nya penyimpanan tergantung pada resolusi video, bandwidth dan frame rate
19. Saya tidak dapat mendengar audio dari aplikasi mLiveView pada phone.
Masuk ke Edit CamID/Password dan set Streaming type dari Mobile ke Normal.
Untuk perangkat Apple iOS: Untuk perangkat Android OS:
18. Apakah PIC1005WN IP Camera memiliki fitur night vision?
16. Saya dapat melihat video dari tempat lain, namun kualitas video kurang baik dan terkadang koneksi video terputus
dan tersambung kembali dengan sendirinya.
Ini mungkin disebabkan oleh bandwidth internet (internet speed)
kurang besar. anda dapat menurunkan pengaturan bandwidth pada
IP Camera.
Dari LiveView  pada Camera List  klik kanan dan pilih Video
Settings  Quality  Bandwidth  Pilih bandwidth yang anda
inginkan  Update
Bandwidth
Media
64k
128k
256k
512k
768k
1M
1.2M
1.5M
Video
(Per day)
0.7GB
1.3GB
2.7GB
5.5GB
8.3GB
11GB
13.2GB
16.5GB
Audio + Video
1.38GB
2.07GB
3.45GB
6.22GB
8.98GB
11.7GB
13.9GB
17.2GB
Ya, PIC1005WN di design dengan Night Vision (atau Night Mode). Silahkan
masuk ke Web Configuration  Video  Night Mode untuk konfigurasi.

ID 4
Indonesian
Pertanyaan Yang Sering Diajukan
20. Bagaimana melakukan Motion Recording didalam LiveView?
Klik kanan pada camera image centang Motion Recording
Hijau : modus Standby
Kuning: Motion terdeteksi dan proses perekaman.
Status Motion Recording:
21. Bagaimana untuk memutar clip hasil rekaman?
(i) Jalankan LivePlay dari Start All Programs PROLiNK(R)
IP Camera LivePlay
(ii) Klik Open Record, record data akan muncul dan recorded clips
akan terdaftar pada bagian Recorded Files diikuti dengan
tanggal (YYYYMMDD) dari waktu perekaman. Select a date.
(iii) Pilih Cam Name yang tersedia pada sisi kiri (dibawah
Recorded Files) dan video clips akan dimainkan secara
otomatis.
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Catatan:
Semua video clips yang terekam dihari yang sama akan digabung menjadi 1 video clip yang dapat dibuka oleh
LivePlay player
Pengguna dapat memainkan video clips menggunakan third-party video player,
seperti: VLC Player (kunjungi website http://www.videolan.org/vlc), dan:
(i) Buka video clips pada folder yang disimpan.
(ii) Klik kanan pada video clips (jenis file format .crf)
(iii) Pilih opsi Open with , lalu pilih VLC media player.
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22. Ketika hasil video rekaman di mainkan dari NAS storage, bagian atas video akan berjalan, tetapi bagian bawah video
akan terlihat kabur. Mengapa ini terjadi?
Distorsi video terjadi dikarenakan oleh CPU/RAM mengalami overload untuk perangkat NAS dimana
memerlukan CPU resources yang besar untuk menulis data video dari beberapa IP Camera yang berbeda yang
direkam kedalam perangkat NAS yang sama.
Solusi:
1. Menurunkan jumlah IP Camera yang akan direkam oleh NAS secara simultan (recomendasi jangan lebih
dari 3 kamera pada waktu yang sama).
2. Rendahkan kualitas video dan bandwidth untuk membuat video data menjadi lebih kecil dimana akan
menurunkan beban CPU dari NAS.