3
TROUBLESHOOTING
1. I can’t hear anything through my Acoustic Tube Earphone! Is it broken?
You can determine whether or not the Acoustic Tube Earphone is the source of the problem
by testing whether you can hear incoming radio calls through the speaker transducer with the
earphone disconnected. Remove the Acoustic Tube from the clothing clip assembly by rotating
the twist connector. Make sure that the audio accessory is properly connected to your two-way
radio, and that the radio is turned on and the volume is turned up. Put your ear near the
clothing clip assembly while your radio is receiving an incoming transmission. If you can hear
the transmission, then the sound pressure through your Acoustic Tube Earphone is being
blocked by a kink, bend, debris, or a hole in the tube. Inspect the Acoustic Tube for damage
or dirt and debris and then either clean or replace the tube as needed.
If you cannot hear received signals through the speaker transducer with the earphone removed,
you should contact PRYME technical support for further assistance.
2. The volume on my Acoustic Tube Earphone used to be very loud. However, I have
noticed lately that the volume when listening to a received signal is lower than it used
to be. What gives?
The most likely cause is a blockage inside the
Acoustic Tube or a hole or kink in the tube.
Over time the Acoustic Tube can become blocked
with condensation, dirt, earwax, or body sweat.
Remove the Acoustic Tube from the clothing clip
assembly by rotating the twist connector and then
inspect your tube for damage or debris. If the Acoustic
Tube appears damaged, replace it with a new one.
If the tube appears to be blocked or dirty, clean the
tube using the procedure on page 4.
3. My Earphone is becoming discolored!
The Acoustic Tube used to be clear but it is
now turning brown (or yellow). What can I do?
The tube may simply be dirty. You can try cleaning
it using the procedure on page 4.
4. The Acoustic Tube Earphone used to be soft and bendable but it has become hard.
Did I do something wrong?
Over time, the Acoustic Tube may begin to lose its pliability. This is part of the normal aging
of the polyurethane material, but the process may be quickened by prolonged exposure to
heat or Ultraviolet light. You should not leave the Earphone in the sun when you are not using it.
If you notice the Acoustic Tube beginning to become brittle or to turn black, you should replace
it with a new tube.
5. My Acoustic Tube appears to have a “air bubble” in it or the tube material is distorted.
Can I fix it?
If the Acoustic Tube appears to have an air bubble inside of the tube, it may just have moisture
or condensation trapped inside. Follow the cleaning instructions on page 4 of this guide. If the
tube material is warped, bulging, or distorted or if cleaning fails to improve the problem, then
you may need to replace the P-Tube with a new one.
EAR WAX
DEBRIS
