Q-See QC-SERIES User manual

IMPORTANT! This guide will instruct you on how to connect
your NVR to a network to allow you to monitor it remotely from a
computer or mobile device.
Remote Monitoring Quick Start Guide
QC Series Network NVRs
Before You Get Started You will need:
• Ensure that your NVR is connected directly to your network router using a
Cat 5 or “Ethernet” cable plugged into your NVR’s network port (labelled
“NET” or “LAN”). Having a network switch between your NVR and router
can cause connectivity problems. Please note that your NVR must be
connected to your router with a cable as it will not work with a wireless
connection.
• Have a computer connected to the same router as your NVR.
This poster is intended to help you get your Q-See security system connected to your network and
accessible for remote monitoring. You must have already set up your system and have a basic idea of
its operation. There are many additional features which can be customized to your specific needs. More
information and instructions are available in the Remote Monitoring Guide included on the CD that came
with your system or available for download from our website at www.Q-See.com/Support.
For information on how to set up your NVR and cameras, please refer to the Quick Start Guide poster
included with your NVR along with the User Manual also included on the accompanying CD.
• You will need your router’s brand, model number and manual. The manual
is also usually available on your router’s manufacturer’s website.
• The “Manuals and Software” CD that came with your NVR. It contains
necessary software and links to other important programs which are
mentioned in this guide.
Network Information
STEP 1 Establish an IP Address
A. Open the Main Menu.
B. Click on the Settings icon in the Main Menu.
C. Click on the Network icon in the Settings Menu.
D. Ensure that the box labeled “DHCP” is checked.
If it is not, please put a check mark in the box, click on Save and then Exit
the window. Reopen the window to see the updated IP address.
E. Write down the:
1. NVR’s IP Address
2. Subnet Mask, and
3. Gateway (your Router’s address)
F. Exit Menu
B D
C
MAIN MENU
SEARCH INFO SETTING
ADVANCED BACKUP SHUTDOWN
SETTING
RECORD SETTINGGENERAL SCHEDULE NETWORK EVENTS
PAN/TILT/ZOOM DISPLAY DEFAULT
NETWORK
IP Version
P Address
Subnet Mask
Gateway
TCP Port
UDP Port
Max Connection
Preferred DNS
Alternate DNS
WAN IP
HTTP Port
RTSP Port
DHCP
0 . 0 . 0 . 0
0 . 0 . 0 . 0
0 . 0 . 0 . 0
0 . 0 . 0 . 0
255 . 255 . 255 . 0
0 . 0 . 0 . 0
37777
37778
80
554
20
IPv4
Default
Network Setting
Save Cancel
If you only plan on accessing your NVR from within your local network then you may do so by entering your NVR’s IP address in an Internet Explorer Browser window. To access your NVR from the Internet and via a mobile device, you will need to proceed with Step 2: Port Forwarding.
If you were unable to obtain your NVR’s Local Network IP Address or Internet IP Address using the Startup Wizard, please proceed with the instructions below.
Otherwise, please obtain your DNS address from your router as shown in Steps 2 and 3 before proceeding to Step 5.
For more information about your new
system, look for “QC” on our website or
in our online support materials at
www.q-see.com/support

Port Forwarding
STEP 2 Opening Ports
To confirm that your ports have been forwarded successfully, go to
www.canyouseeme.org using a computer connected to the same
router as the NVR.
A. Enter “85” into the box labeled “What Port?”
B. Click on the Check button
C. You should see a green “Success” message. If not, return to
the NVR’s Network window and, in the Network tab, change
port 85 to 81 or 83 and click Apply to save your changes
before checking using that new number on CanYouSeeMe.
D. Repeat for port 37777. If there is an issue with this port, try
37000 in the same manner as above.
This website will also display your Public IP address near the top
of the page above the box where you entered your port number.
OPTION B: AT&T U-verse® 2Wire® Routers OPTION A: Opening Ports Using DMZ
A. On a computer connected to the same router
as the NVR, open a web browser and enter the
Gateway (Router’s IP address) you obtained in
Part 1 into the browser window’s address bar to
open your router’s Admin Screen.
A. On a computer connected to the same router
as the NVR, open a web browser and enter the
Gateway (Router’s IP address) you obtained in
Part 1 into the browser window’s address bar to
access your router.
Browser - Windows Internet Explorer
Fine 100%
Open Port Check Tool
Page Safety Tools
hp://canyouseeme.org/
Protected Mode: On
Your IP: 81.919.622.24
What Port?
CanYouSeeMe.org - Open Port Check Tool
Check
This page will serve as a free utility for remotely verifying a port is open or closed. It will
be useful for users who wish to check to see if a server or ISP is blocking certain ports.
Success: I can see your service on
81.919.622.24 on port (85)
Your ISP is not blocking port 85
To make your NVR accessible from outside of your local network, you have to “forward” ports 85 and 37777 through your router to your NVR’s IP address.
The Startup Wizard will attempt to connect you using UPnP. If you received an error message during that process, use one of the two methods below.
OR
Browser - Windows Internet Explorer
Fine 100%
Web Client Page Safety Tools
hp://10.6.196.6
Protected Mode: On
LIVE SEARCH BACKUP TOOLS INFOCONFIG
2011-10-06 18:16:49
Status
P.T.Z
Color
Master Stream
Sub-Stream
Local Recording Status
1 2 3 4 5 6 7 8
9 10 11 12 13 14 15 16
1 2 3 4 5 6 7 8
9 10 11 12 13 14 15 16
Browser - Windows Internet Explorer
Fine 100%
Web Client Page Safety Tools
hp://10.6.196.6
Protected Mode: On
LIVE SEARCH BACKUP TOOLS INFOCONFIG
2011-10-06 18:16:49
Status
P.T.Z
Color
Master Stream
Sub-Stream
Local Recording Status
1 2 3 4 5 6 7 8
9 10 11 12 13 14 15 16
1 2 3 4 5 6 7 8
9 10 11 12 13 14 15 16
We describe other methods, including Macintosh-specific steps in the Remote Monitoring Guide which can be found on the CD that came with your system.
Please note that if you are able to use UPnP, you should NOT forward your ports as this will cause connection issues.
B. Click on the Settings tab and then Firewall.
Once in Firewall, click on Applications,
Pinholes and DMZ.
C. In the Select Your Computer area locate your
NVR’s IP address and click on it.
D. Scroll down to select User Defined.
E. Click on Add a new user-defined application.
F. In the box labeled Application Profile Name,
enter NVR.
B. Locate the DMZ settings in your router. Each
manufacturer is different so please consult
your router’s manual for the location of this
setting. Two examples are shown at right.
G. Ensure that TCP is selected.
H. Enter 85 in the From and To boxes for Port
(or Range).
I. Leave the next two boxes blank to use the
default settings.
J. Click on Add to List. Your router will require
you to log in to accept the settings. If you
have not created your own password for
your router, it is the 10-digit System Key
printed on the label on your router between
the square brackets “[ ]”.
K. Once your settings have been confirmed,
repeat Steps H-J, this time entering 37777
for the From and To ports.
L. Click on Back and then select NVR from
the list of Applications. Clicking on Add and
then Save.
C. Enable DMZ.
D. Enter the NVR’s IP address (Obtained
in Step 1 Obtain an IP Address,
above).
E. Click on Apply or Save to preserve
your settings.
This is the number which you will use to access the NVR using a web
browser or your mobile device from outside of your local network
(away from the building in which your NVR is located). Please note that
if you had to use a different port number than 80, you will have to add a
colon (:) and that port number to the end of the address shown. Example
81.919.622.24:81.
B
D
C
E
F
J
G-H
IMPORTANT! If you were able to successfully connect to your network using the Startup Wizard, you should skip to the CanYouSeeMe.org step at the bottom of this section to obtain your Public IP address.
STEP 3 Obtain DNS Before closing your router’s control window, check your
router’s Status window to obtain the DNS address - you will only need to use one.
STEP 4 Confirm that Ports are Opened
and Obtain Internet IP Address
Write down your network addresses:
Local Address:___________________________________
Public (Internet) IP Address: ________________________
DNS Number: ____________________________________
Browser - Windows Internet Explorer
Fine 100%
Router Page Safety Tools
hp://81.919.622.24
Protected Mode: On
SETTINGS
ADVANCED
STATUS
DEVICE INFORMATION
All of your Internet and network connecon details are displayed on this page.
WAN
MAC Address :
IP Address :
Subnet Mask :
Default Gateway :
Primary DNS Server :
Secondary DNS Server :
Advanced DNS :
00:24:01:77:f9:00
81.919.622.249
255.255.255.0
81.919.622.24
10.6.196.6
(null)
Disabled
DEVICE INFO
LOGS
STATISTICS
INTERNET SESSIONS
ROUTING
WIRELESS

Fixed Local Network Address and Domain Name System (DNS)
Most routers assign connected devices a random IP
address that is not currently in use by another device on
your internal network. With the exception of 2Wire brand
routers, when a router or networked device reboots due to
a power loss or other issue, the addresses will change and
the port forwarding configuration will no longer work. For
that reason, we recommend changing your NVR’s network
setting to a fixed, or “static” IP address which will not
change.
STEP 6 Domain Name System (DNS)
DNS enables you to take advantage of additional features including the
ability to access your NVR using a conventional domain name and having
your system send out e-mail alerts.
To access these functions, you will need to enter the DNS number that you
obtained from your router in Step 4 into the Preferred DNS box (B) into the
Network Menu. Each block of numbers (between the periods) must be entered
individually using the Virtual Keyboard (right) as described on the Quick Start
Poster that also came with your NVR.
Once you have entered the DNS number, click Save.
Close the window.
STEP 5 Static Internal IP (Network) Address
Return to the Network Menu.
Uncheck the box marked DHCP (A).
Click Save.
Proceed to Step 6 without closing the window.
NETWORK
IP Version
P Address
Subnet Mask
Gateway
TCP Port
UDP Port
Max Connection
Preferred DNS
Alternate DNS
WAN IP
HTTP Port
RTSP Port
DHCP
0 . 0 . 0 . 0
0 . 0 . 0 . 0
0 . 0 . 0 . 0
0 . 0 . 0 . 0
255 . 255 . 255 . 0
0 . 0 . 0 . 0
37777
37778
80
554
20
IPv4
Default
Network Setting
Save Cancel
B
A
SYSTEM LOGIN
User Name
Password
admin
1 2 3
54 6
87 9
0
! ? @ # $ % ^ + * - _
q w e r t y u i o p |
a s d f g h j k l ; Enter
z x c v b n m , . Shift
Dynamic Domain Name Service (DDNS)
This is an optional step which allows you to take advantage of Dynamic Domain Name Service, or
DDNS. Not to be confused with DNS from Step 6, DDNS allows you to enter a conventional web address
when remotely logging into your NVR from outside of your network. It also allows you to avoid having
to repeat Steps 4 and 5 when/if your ISP reassigns IP addresses. Q-See offers DDNS service for free at
www.MyQ-See.com and your NVR is configured accept account information from that site.
A. Open a browser window and go to www.MyQ-See.com
B. Register with the website and follow the instructions for creating a domain name. The website
will display your pubic IP address and your domain name which will look like this:
http://example.myq-see.com
C. In your NVR, open the Network window.
D. Click on the Network Setting button at the bottom to open the Network Setting window.
E. Check the box to the left of DDNS and double-click on DDNS itself to open the DDNS window.
F. Select MyQ-See.com in the DDNS server pull-down menu.
G. Enter your account information – including the user name and password that you used when
creating your domain name .
H. Click the Save button to preserve your settings.
I. When you return to the Network window, ensure that the DDNS box is checkmarked before
clicking on Save as well before closing.
NEW USER REGISTRATION
EMAIL ADDRESS
PASSWORD
FIRST NAME
LAST NAME
ANSWER
SECURITY
QUESTION..
CONFRIM
YOU’RE HUMAN
PASSWORD
CONFIRM
Submit
Submit Reset Reset
My first phone number
New Captcha
Enter the text you see above
A-B
NETWORK
IP Version
P Address
Subnet Mask
Gateway
TCP Port
UDP Port
Max Connection
Preferred DNS
Alternate DNS
WAN IP
HTTP Port
RTSP Port
DHCP
0 . 0 . 0 . 0
0 . 0 . 0 . 0
0 . 0 . 0 . 0
0 . 0 . 0 . 0
255 . 255 . 255 . 0
0 . 0 . 0 . 0
37777
37778
80
554
20
IPv4
Default
Network Setting
Save Cancel
NETWORK SETTING
IP FILTER
PPPOE
DDNS
UPNP
EMAIL
FTP
Register
Switch Settings
Trusted Sites : 0
No Available DDNS Setup
Port Forwarding
Mail Sever : 25
Record FTP : 461.966.106.12
0.0.0.0 : 8000
10.1.1.1
Default Save Cancel
DDNS
DDNS Type
Server IP
Port
Domain Name
User Name
Password
Update Period sec.
Enable
300
myq-see.com
85
Q-SEE DDNS
Default Save Cancel
DF
E
G
H
I

Accessing Your NVR Remotely
STEP 6 Using the Pro Surveillance Software (PSS)
Now that your ports have been successfully forwarded, you are now able to access your NVR from a
computer using Internet Explorer or the Pro Surveillance Software included on the CD that came with
your system. PSS allows Mac and PC users a method to remotely monitor their NVR in a way that
is not browser-dependent. PSS is compatible with Windows Vista and 7 as well as Mac OSX 10.6
and 10.7. The software interface is identical across computing platforms so both PC and Mac use is
described below. Mac users may have to first install a helper program called XQuartz. Instructions
for that additional step along with an expanded manual for the software is included on the disk.
Whether you are monitoring your NVR from a computer on the same local network (LAN), or on
one at a remote location (WAN/Internet), the procedure is the same. The only difference is that for
LAN access you will be entering your NVR’s IP address, which you obtained in Part 1 Obtain an IP
Address, while for Internet access you will use the Public IP Address which was shown at the end of
Part 2 when you visited www.canyouseeme.org
A. Once you have installed PSS, click on the icon
to launch it.
B. Enter the User Name and Password in the
appropriate fields. The default user name
and password are admin and admin. It is
strongly recommended that you modify your
password for improved security.
C. Before you can monitor your NVR, you must
first connect to it with PSS.
1. Click on the blue Full Menu icon to the
right of the Setting Manage button in the
Tool Bar on the right side of the display.
2. Select Device Manage to open the
Device Manage window.
PC users need only click on the Install PSS Software for Windows button, located in the Manuals
and Software CD’s Remote Monitoring on-screen menu ( below, left) to begin the installation. Mac
owners will need to open the CD conventionally, and navigate to the folder containing PSS (below,
right) and click on the file named PSSSetup.pkg to install.
PSSPSS
3. Click the Add button and enter the
NVR’s IP address (Section 1.1) or DDNS
address (obtained in Section 8.5), port
number, your user name and password
(which are the same that you use to log
into the NVR directly). You can also give
the NVR an identifying name and you can
add a note in the Description field.
You can also add other types of devices
such as a network backup storage drive
using this window. Leave Login Type at
its default Network Type TCP setting.
You can return to this window to update
your passwords, add or remove other
devices and make network access
changes if need be.
4. A prompt will pop up at the bottom right
of the screen to indicate that the NVR
has been added to the program.
D. The NVR will now appear in the Device
List at the top of the Tool Bar. Click on the
device name to expand the listing and you
can add cameras.
E. Choose the screen view format you wish to use and then click on the segment of the
screen where you want to place the first camera. Then, click on the camera number in
the Device List to add that camera. Repeat by selecting a new area. The area highlighted
in green is the current camera view. Clicking on a camera icon while a camera view is
highlighted will replace that view with the channel you just selected.
Live monitoring and recorded video playback takes place in the Real-Time Monitor section of the
window. The number of screens being viewed at once is set with the Image View Options at the
bottom of the screen, but at any time, you can double-click on a channel in multi-view mode to
make it a single-screen view. Double-clicking on the screen will return it to its place in the multi-
view display.

Questions?
24/7 Technical Resources at www.Q-See.com/support www.Q-See.com
Email Alerts
STEP 8 Sending Email
Your NVR can send e-mail notifications to up to three email addresses. While only one recipient can be set up within the
NVR itself, additional recipients can be specified using PSS. Please see the Remote Monitoring Guide or the PSS manual
for specific instructions if you need to add more than one receiving email address.
Depending on your NVR’s settings, the system can generate heavy email traffic. For that reason, we recommend creating
a dedicated email address specifically for the system to send alert notices. If you do not have your own email system
STEP 9 Setting E-mail Triggers
There are several types of events that you can set to trigger an
e-mail alert. Alerts can be triggered when motion is detected, if the
hard drive fails, or video is lost.
Full explanations for setting these triggers are available in your
manual be we present some highlights here:
A. Click on the Network Settings button at the bottom of
the window. Ensure that the box to the left is checked
before clicking on Email in the Network Settings
window.
B. Fill out the required information. Gmail settings are shown:
SMTP Server – smtp.gmail.com
Port – 465
Anonymous – Leave this unchecked for Gmail. Private mail
servers may allow you to send e-mail without a user name
or password.
User Name and Password – Enter the email address along
with the password you used to create the account.
Receiver– This is the email address that will receive the
alerts.
Sender – This is the ID that will show up in the “from” field
on the e-mail. It can be the sending email address, or it can
be a nickname, such as the model or location of the NVR.
Title – Putting in a distinct subject line for your email alerts
will help you organize and keep track of the email traffic
generated by your system.
Attachments – Enabling this allows your NVR to send emails
with snapshots attached.
Encrypt Type – Select SSL for Gmail. Other services may
vary.
Event Interval – This will limit the number of emails sent
within a specified time period. The minimum delay is 3
NETWORK
IP Version
P Address
Subnet Mask
Gateway
TCP Port
UDP Port
Max Connection
Preferred DNS
Alternate DNS
WAN IP
HTTP Port
RTSP Port
DHCP
0 . 0 . 0 . 0
0 . 0 . 0 . 0
0 . 0 . 0 . 0
0 . 0 . 0 . 0
255 . 255 . 255 . 0
0 . 0 . 0 . 0
37777
37778
80
554
20
IPv4
Default
Network Setting
Save Cancel
EMAIL
SMTP Server
Anonymous
User Name
Receiver
Sender
Title
Attachment
Encrypt Type
Event Interval
Health Enable
Interval
Min.
Min.
Port
Password
DVR ALERT
smtp.gmail.com 465
3
60
NONE
TestOKDefault Cancel
(such as corporate mail server) you should consider using a free e-mail provider. However, because many free email
services allow only a limited amount of email traffic we specifically recommend using Google’s Gmail service with its
higher limit. Similarly, you will want the alert emails to go to a different account than the one sending them. This will
ease your management of these alerts. Other services will have different values and these can be found in that provider’s
Options settings.
minutes.
Health Enable – Checking this box will allow the NVR to regularly check
that the email account can be reached. You can adjust the frequency of this
check using the Interval setting.
C. Press the Test button. The NVR will check to see if it can connect to the mail
server. A message will pop up indicating success or error.
D. Click OK to save your settings before closing the window.
E. Make sure that the check box next to Email is selected in the menu before
clicking on Save at the bottom of the window to save your settings.
EVENTS
Event Type
Enable
Region
Trigger Period
Alarm Out
Show Message Alarm upload Send Email
Record Channel
PTZ Activation
Tour
Snapshot
Hold Time
Record Continue
sec.
Channel
Sensitivity
Motion Detect 1
3
0
sec.
0
Alarm Continue sec.
10
Select
Select
Set
Copy Paste Default Save Cancel
1 2 3 4
1 2 3 4
123
123
4
5
5
5
6
6
6
7
7
7
8
8
8
RECORD SETTING
Main Stream
H.264
Extra Stream
Channel
Compression
Resolution
Frame Rate (FPS)
Bit Rate Type
Bit Rate (Kb/S)
Reference Bit Rate 384-2048Kb/S
Audio/Video
1
D1
25
Constant
2049
H.264
CIF
7
Constant
160
OVERLAY
SNAPSHOT
Copy Paste Default Save Cancel
SNAPSHOT
Save Cancel
Mode
Image Size
Image Quality
Snapshot Frequency
Trigger
D1
4
1 SPL
Your NVR can send
e-mails with still image
snapshots attached when
an event occurs. Set the
number of snapshots, the
time between them and
their quality through the
Record Setting menu.
See Section 4.3 in the
User Manual.
Set which type of event
triggers an email plus
which cameras will take
snapshots in the Events
menu. See Section 3.7 in
the User Manual.
Customize alarm
responses to motion
detection and video loss
in the Alarms menu.
See Chapter 6 in the
User Manual.
ALARM
Trigger Period
Alarm Out
Show Message
Record Channel
PTZ Activation
Tour
Snapshot
Buzzer
Alarm Upload
Event Type
Enable
Hold Time
Alarm Continue
Rec. Continue
sec.
sec.
Alarm In
Type
Local Alarm 1
Normal Open
Send Email
Set
Set
10
sec.
10
5
Default Copy Save Cancel
1 2 3 4
1 2 3 4
1 2 3 4
1 2 3