QNAP QHora-322 User manual

QHora-322
User Guide
Document Version: 1
30/08/2022

Contents
1. Product Overview
About the QHora-322................................................................................................................................................ 4
Hardware Specications............................................................................................................................................4
Software Specications............................................................................................................................................. 5
Package Contents...................................................................................................................................................... 6
Components............................................................................................................................................................... 6
Front Panel.............................................................................................................................................................7
Rear Panel.............................................................................................................................................................. 7
Safety Information.....................................................................................................................................................8
2. Installation and Access
Installation Requirements........................................................................................................................................ 9
Setting Up the Router................................................................................................................................................9
Connecting the Router to the Internet....................................................................................................................9
Router Access........................................................................................................................................................... 11
Default Router IP Addresses..............................................................................................................................11
Accessing the Router Using a Browser.............................................................................................................11
Accessing the Router Using Qnder Pro..........................................................................................................12
3. Basic Operations
LEDs...........................................................................................................................................................................13
Reset Button.............................................................................................................................................................14
4. QuRouter
About QuRouter.......................................................................................................................................................15
System Requirements............................................................................................................................................. 15
Getting Started.........................................................................................................................................................15
Conguring QuRouter.............................................................................................................................................16
Binding the Router with a QNAP ID..................................................................................................................17
Unbinding the Router from a QNAP ID............................................................................................................ 18
5. QuRouter Navigation
Taskbar......................................................................................................................................................................19
Dashboard................................................................................................................................................................ 20
6. System Conguration
System.......................................................................................................................................................................21
System Settings...................................................................................................................................................21
USB Settings........................................................................................................................................................ 23
Managing Event Logs......................................................................................................................................... 26
Firmware...................................................................................................................................................................26
Checking for Live Updates................................................................................................................................. 26
Updating the Firmware Manually..................................................................................................................... 27
7. Network Settings
Network.................................................................................................................................................................... 28
Conguring Wide Area Network (WAN) Interface Settings............................................................................28
Conguring Local Area Network (LAN) Interface Settings.............................................................................30
Locating Other QNAP Devices on the Network...............................................................................................32
VLAN..................................................................................................................................................................... 32
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Conguring the Bridge Connection Settings...................................................................................................38
Managing DHCP IP Address Reservations....................................................................................................... 40
Static Route..........................................................................................................................................................40
Clients........................................................................................................................................................................42
Adding a Device to the Blocked List..................................................................................................................43
Conguring a Device in the Blocked List..........................................................................................................43
Deleting a Device from the Blocked List...........................................................................................................43
SD-WAN..................................................................................................................................................................... 44
About QuWAN......................................................................................................................................................44
Conguring QuWAN Settings............................................................................................................................ 44
Accessing QuWAN Orchestrator........................................................................................................................47
Conguring the QuWAN QBelt VPN Server Settings...................................................................................... 47
QVPN......................................................................................................................................................................... 50
QVPN Server Settings......................................................................................................................................... 50
QVPN Client Settings.......................................................................................................................................... 55
Managing QVPN Logs.........................................................................................................................................58
Service Port Management...................................................................................................................................... 58
Adding a Custom Service Port........................................................................................................................... 58
Deleting a Custom Service Port.........................................................................................................................59
DDNS Settings.......................................................................................................................................................... 59
Conguring DDNS (My DDNS) Settings............................................................................................................59
Modifying the DDNS Domain Name.................................................................................................................60
8. Security Settings
Firewall...................................................................................................................................................................... 61
Adding a Firewall Rule........................................................................................................................................ 61
Conguring a Firewall Rule................................................................................................................................62
Deleting a Firewall Rule......................................................................................................................................63
Network Address Translation (NAT).......................................................................................................................63
Application Layer Gateway (ALG)...................................................................................................................... 63
Port Forwarding.................................................................................................................................................. 63
Demilitarized Zone (DMZ).................................................................................................................................. 64
Web Content Filtering............................................................................................................................................. 65
Adding a Web Content Filtering Role................................................................................................................65
Conguring a Web Content Filtering Role....................................................................................................... 66
Deleting a Web Content Filtering Rule............................................................................................................. 66
Adding a Device to a Web Content Filtering Role........................................................................................... 67
Deleting a Device from a Web Content Filtering Role.................................................................................... 67
Quality of Service (QoS)...........................................................................................................................................67
Conguring QoS Settings on QuWAN Orchestrator....................................................................................... 67
9. Troubleshooting
Support and Other Resources................................................................................................................................70
Testing Network Connectivity with the Ping Utility............................................................................................. 70
Testing Network Connectivity with the Traceroute Utility.................................................................................. 70
Using QNAP Remote Support to Resolve Router Issues.....................................................................................71
10. Glossary
myQNAPcloud.......................................................................................................................................................... 73
QNAP ID.................................................................................................................................................................... 73
Qnder Pro............................................................................................................................................................... 73
QuRouter.................................................................................................................................................................. 73
QuWAN......................................................................................................................................................................73
QuWAN Orchestrator.............................................................................................................................................. 73
11. Notices
2

Limited Warranty..................................................................................................................................................... 74
Disclaimer................................................................................................................................................................. 74
CE Notice...................................................................................................................................................................74
FCC Notice.................................................................................................................................................................75
Radio Equipment Directive (RED) 2014/53/EU Article 10.....................................................................................75
EU RoHS Statement................................................................................................................................................. 76
ISED Compliance Statement...................................................................................................................................76
Radiation Exposure Statement...............................................................................................................................76
UKCA Notice..............................................................................................................................................................76
QHora-322 User Guide
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1. Product Overview
This chapter provides basic information about the QNAP device.
About the QHora-322
The QHora-322 wired router allows for high-speed network connections with six 2.5 GbE and three 10 GbE
network ports. Equip your QNAP device with the router to provide secure data transmission and and reduce
the risk of cyber attacks. The router features built-in SD-WAN technology to support VPN deployment. You
can deploy the router as a hub or edge using QuWAN, QNAP's software dened-WAN (SD-WAN) technology.
Hardware Specications
Warning
If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third party
invalidates the warranty.
QNAP is not responsible for any damage or data loss caused by unauthorized
modications and installation of unsupported third-party applications.
For details, see the QNAP Warranty Terms and Conditions.
Tip
Model specications are subject to change without prior notice. To see the latest
specications, go to https://www.qnap.com.
Component QHora-322
Processor
CPU Marvell® CN9130
Frequency 4-core 2.2 GHz
Architecture Armv8 Cortex-A72
Memory 4GB DDR4
Flash memory 4 GB eMMC
Network
Network interfaces • 6 x 2.5 GbE RJ45 (100M/1G/2.5G)
• 3 x 10 GbE RJ45 (100M/1G/2.5/5G/10G)
Maximum power consumption 36 W
External I/O Ports & Expansion Slots
USB ports 1 x USB 3.2 Gen 1 port
Interface
Buttons Reset
Dimensions
Dimensions (H x W x D) 226 x 140 x 44.4 mm
(8.89 x 5.51 x 1.74 in)
Net weight 1.08 kg (2.38 lbs)
Other
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
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Product Overview 4

Component QHora-322
Relative humidity Non-condensing relative humidity: 5% to 95%
Software Specications
Specication Description
System Status and Management • Connected devices
• Device connection status
• WAN status
• Firmware schedule management
Wired Network Management • Physical interface management
• WAN interface conguration
• WAN ports
• VLAN
• LAN interface conguration
• LAN ports
• VLAN
• Bridge
• Network port connection status
• VLAN conguration
• DHCP server conguration
• IPv4/IPv6 routing and static route tables
• Dynamic DNS (DDNS) conguration
Security • Protocol-based rewall (TCP, UDP, ICMP, TCP+UDP)
• Firewall rules based on domain names and IP addresses
• IP address-based rewall rule conguration
• Network Address Translation (NAT) and port forwarding
• Supports FTP Application-level gateway (ALG), PPTP ALG, and SIP
ALG
• Demilitarized zone (DMZ)
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Product Overview 5

Specication Description
VPN • Remote access support using L2TP, OpenVPN, QBelt (QNAP
proprietary VPN), and WireGuard protocols
• Client IP pool management
• VPN client management
• Connection logs
• Maximum VPN tunnels: 30 (including QuWAN and QVPN
connections)
• Secure remote access as VPN clients using OpenVPN protocol
Access Control Domain Name System (DNS) ltering and content ltering
System Settings • Backup and restore settings
• Reset and restart settings
• Audio alert management
• Local account, QNAP ID, and remote management
• USB device user management, USB usage overview, FTP server
management
• Event logs
QuWAN • Automatic multi-site VPN conguration
• WAN optimization
• WAN aggregation
• Failover
• Load balance
• SD-WAN management and trac monitoring using QuWAN
Orchestrator
• Quality of Service (QoS) management
• Maximum VPN tunnels: 30 (including QuWAN and QVPN
connections)
• 50,000 concurrent connections
Package Contents
Item Quantity
QHora-322 router 1
Power cord 1
Quick Installation Guide (QIG) 1
Components
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Product Overview 6

Front Panel
No. Component No. Component
1 Power LED 3 QuWAN Orchestrator status
2 System status LED 4 Auto-mesh Connection Status
Rear Panel
No. Component No. Component
1 Power input 6 10 Gigabit Ethernet LED (5 Gbps, 2.5 Gbps, 1
Gbps, or 100 Mbps speed)
2 USB 3.2 Gen 2 Type-C port 7 Reset button
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Product Overview 7

No. Component No. Component
3 2.5 Gigabit Ethernet LED (2.5 Gbps speed) 8 2.5 Gigabit Ethernet ports (RJ45)
4 2.5 Gigabit Ethernet LED (1 Gbps or 100 Mbps
speed)
9 10 Gigabit Ethernet ports (RJ45)
5 10 Gigabit Ethernet LED (10 Gbps speed) 10 WAN and LAN LEDs
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operations.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualied, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of re or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
•
Devices with redundant power supply may have one or more power supply unit (PSU) cords. To avoid
serious injuries, a trained service technician must disconnect all PSU cords from the device before
installing or replacing system components.
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Product Overview 8

2. Installation and Access
This chapter provides specic hardware installation and router access steps.
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
Hardware and peripherals Network cable
Tools Anti-static wrist strap
Setting Up the Router
1. Place your router in an environment that meets the requirements.
For details, see Installation Requirements.
2. Power on the router.
For details, see Rear Panel.
3. Verify the power LED is yellow-green and the system status LED is orange.
For details, see LEDs.
4. Connect the router to the network and the computer.
For details, see Connecting the Router to the Internet.
5. Verify that the WAN interface LED is orange and the LAN interface LED is green.
For details, see LEDs.
6. Log on to QuRouter with the local account credentials or QNAP ID.
For details, see Binding the Router with a QNAP ID.
Connecting the Router to the Internet
1. Connect the router to the power source.
a. Connect the power cord to the router.
b. Connect the power adapter to the electrical outlet.
The router powers on.
2. Connect the router to the internet.
a. Connect an Ethernet cable to the WAN port of the router.
b. Connect the other end of the Ethernet cable to the ISP gateway or the modem.
3. Connect the router to the computer.
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Installation and Access 9

a. Connect an Ethernet cable to a LAN port of the router.
b. Connect the other end of the Ethernet cable to the Ethernet port of the computer.
Important
The IP address to access QuRouter changes depending on which router port you connect to
your computer. In the image, the computer is connected to the LAN1 interface on port 2. To
access QuRouter, you must enter 192.168.100.1 in the address bar of the browser.
For details, see Default Router IP Addresses.
4. Verify that the router is recognized by the computer.
a. Open Qnder Pro on the host computer.
Note
To download Qnder Pro, go to https://www.qnap.com/utilities.
b. Locate the router on the list.
5. Open a web browser on your computer.
6. Enter the router port IP address to access the QuRouter web interface.
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7. Follow the installation guide to congure the initial settings of the QNAP router.
Router Access
Method Description Requirements
Web browser You can access the router using any
computer on the same network if you
have the following information:
• Router IP address
• Login credentials of a valid user
account
For details, see Accessing the Router
Using a Browser.
• A computer connected to the same
network as the router
• Web browser
Qnder Pro Qnder Pro is a desktop utility that
enables you to locate and access QNAP
devices on a specic network. The utility
supports Windows, macOS, Linux, and
Chrome OS.
To download Qnder Pro, go to https://
www.qnap.com/utilities.
For details, see Accessing the Router
Using Qnder Pro.
• A computer connected to the same
network as the router
• Web browser
•Qnder Pro
Default Router IP Addresses
The rst 2.5 GbE port is the designated WAN interface for making outbound connections. To access
QuRouter, you must enter the default IP address of the LAN interface in the address bar of the browser.
By default, each LAN interface bound to a port is assigned the unique IP address listed below.
Interface Name (Port Number) IP Address
2.5 GbE Ports
LAN1 (Port 2) 192.168.100.1
LAN2 (Port 3) 192.168.101.1
LAN3 (Port 4) 192.168.102.1
LAN4 (Port 5) 192.168.103.1
LAN5 (Port 6) 192.168.104.1
10 GbE Ports
LAN6 (Port 10G-1) 192.168.105.1
LAN7 (Port 10G-2) 192.168.106.1
LAN8 (Port 10G-3) 192.168.107.1
Accessing the Router Using a Browser
You can access the router using any computer on the network if you know the IP address and login
credentials of a valid user account.
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Installation and Access 11

Note
You can use Qnder Pro to locate the router IP address.
1. Verify that your computer is connected to the same network as the router.
2. Open a web browser on your computer.
3. Enter the IP address of the router in the address bar.
The QuRouter web interface page appears.
4. Specify the default username and password.
Default Username Default Password
admin QuRouter: The router MAC address without any punctuation and all letters
capitalized.
Tip
For example, if the MAC address is 00:0a:0b:0c:00:01, the default
password is 000A0B0C0001.
5. Click Login.
The QuRouter dashboard page appears.
Accessing the Router Using Qnder Pro
Qnder Pro is a desktop utility that enables you to locate and access QNAP devices on a specic network.
The utility supports Windows, macOS, Linux, and Chrome OS.
1. Install Qnder Pro on a computer that is connected to the same network as the router.
To download Qnder Pro, go to https://www.qnap.com/utilities.
2. Open Qnder Pro.
Qnder Pro automatically searches for all QNAP devices on the network.
3. Locate the router in the list and then double-click the name or IP address.
The default web browser page opens.
4. Specify the default username and password.
Default Username Default Password
admin QuRouter: The router MAC address without any punctuation and all letters
capitalized.
Tip
For example, if the MAC address is 00:0a:0b:0c:00:01, the default
password is 000A0B0C0001.
5. Click Login.
The home page appears.
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Installation and Access 12

3. Basic Operations
This chapter describes basic device operations.
LEDs
LEDs indicate the overall status of the router power, network ports, and system status.
LED Status Description
Power Yellow-green The router is powered on.
O The router is powered o.
Flashes yellow-green
every 1 second along
with the system status
LED
A system error occurred.
System Status Orange The router is powered on and initializing.
Flashes orange every 1
second
The router is being initialized.
Flashes orange every 1
second along with the
power LED
A system error occurred.
Flashes orange every 2
seconds
The rmware is being updated.
O The router is powered o.
QuWAN Orchestrator status Blue-green The router has joined the QuWAN Orchestrator
topology and is connected to the SD-WAN
network.
Flashes blue-green
every 0.5 seconds
The router is joining the QuWAN Orchestrator
SD-WAN network.
Flashes blue-green
every 2 seconds
The router lost connection to the QuWAN
Orchestrator SD-WAN network.
O The router is not part of the QuWAN
Orchestrator SD-WAN network.
Auto-mesh Connection Status White Connected: All the mesh VPN tunnels
established by the device on the QuWAN
Orchestrator SD-WAN network are accessible.
Flashes white every 2
seconds
Partially connected: Few of the mesh VPN
tunnels established by the router on the
QuWAN Orchestrator SD-WAN network are
inaccessible.
O The router is not part of the QuWAN
Orchestrator SD-WAN network.
2.5 Gigabit Ethernet (2.5 Gbps
speed)
Green The network connection is operating at 2.5
Gbps.
Flashes green Data is being transmitted.
O There is no network connection.
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Basic Operations 13

LED Status Description
2.5 Gigabit Ethernet (1 Gbps or
100 Mbps speed)
Orange The network connection is operating at 1 Gbps
or 100 Mbps.
Flashes orange Data is being transmitted.
O There is no network connection.
10 Gigabit Ethernet (10 Gbps
speed)
Green The network connection is operating at 10
Gbps.
Flashes green Data is being transmitted.
O There is no network connection.
10 Gigabit Ethernet (5 Gbps, 2.5
Gbps, 1 Gbps, or 100 Mbps)
Orange The network connection is operating at 5 Gbps,
2.5 Gbps, 1 Gbps, or 100 Mbps.
Flashes orange Data is being transmitted.
O There is no network connection.
2.5 Gigabit Ethernet WAN Orange A WAN connection has been established.
2.5 Gigabit Ethernet LAN Green A LAN connection has been established.
10 Gigabit Ethernet WAN Orange A WAN connection has been established.
10 Gigabit Ethernet LAN Green A LAN connection has been established.
Reset Button
QNAP routers can be reset to factory defaults using the reset button located on the rear side of the device.
For details on the component placement, see the rear side of the device.
Operation User Action Result
Reset Press and hold the button for 10
seconds
The router resets and all default settings are restored.
This will clear any statically assigned IP address
information, WAN and LAN congurations, and security
settings.
The router is unbound from the QNAP ID.
QHora-322 User Guide
Basic Operations 14

4. QuRouter
About QuRouter
QuRouter is a centralized management interface that comes with your QNAP router, accessible by visiting
the router's IP address in a web browser. With its intuitive interface, QuRouter makes it easy to set up,
secure, and congure the features of your router.
System Requirements
Category Details
Hardware A QNAP router
Software • Web browser:
• Microsoft Edge 42 or later
• Mozilla Firefox 60.0 or later
• Apple Safari 11.1 or later
• Google Chrome 70.0 or later
•Qnder Pro 6.9.2 or later
Getting Started
1. Log on to QuRouter with the local account credentials or QNAP ID.
For details, see Binding the Router with a QNAP ID.
2. Congure network settings.
For details, see Network Settings.
3. Congure system settings.
For details, see the following topics:
•Editing the Device Name
•Conguring Access Control Settings
•Restart, Reset, Backup, and Restore
•Enabling the Audio Alert Setting
4. Congure QVPN settings.
For details, see the following topics:
•Adding a QVPN User
•Enabling a QBelt VPN Server
•Enabling an L2TP VPN Server
•Enabling an OpenVPN VPN Server
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QuRouter 15

Conguring QuRouter
This sections explains how to congure the router using the web management interface during the initial
setup process.
1. Open a web browser.
2. Enter the default IP address of the network interface in the address bar.
Important
The IP address to access QuRouter changes depending on the which router port is connected
to your computer.
For details, see Default Router IP Addresses.
The QuRouter login screen appears.
3. Alternatively, use Qnder Pro to locate the router on the list.
4. Double-click on the name or IP address.
The Smart Installation Guide page appears.
5. Click Start.
The local account password page appears.
6. Specify a new password for the local account.
Note
The default password is the router MAC address without any punctuation and all letters
capitalized.
For example, if the MAC address is 00:0a:0b:0c:00:01, the default password is 000A0B0C0001.
The MAC address can be found on the asset tag on the bottom of the device.
7. Click Next.
The domain selection page appears.
8. Select the domain from the following.
•Global
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•China
9. Click Next.
The WAN Settings page appears.
10. Select one of the following WAN interface settings.
Setting Description
DHCP Obtain IP address settings automatically via DHCP
Static IP Manually assign a static IP address. You must specify the following information:
• Fixed IP address
• Subnet mask
• DNS server
PPPoE Select this option to specify a username and password for Point-to-Point Protocol
over Ethernet (PPPoE).
11. Click Apply.
12. Update the rmware to the latest version.
For details, see the Firmware section.
13. Click Apply.
14. Enter the default username and password.
Default Username Default Password
admin QuRouter: The router MAC address without any punctuation and all
letters capitalized.
Tip
For example, if the MAC address is 00:0a:0b:0c:00:01,
the default password is 000A0B0C0001.
The MAC address can be found on the asset tag on the
rear side of the device.
15. Click Login.
The Local Account window appears.
16. Optional: You can log in to QuRouter using your QNAP ID and password.
For details, see Binding the Router with a QNAP ID.
17. Reenter or modify the local account username and password.
18. Click OK.
A conrmation message appears.
QuRouter saves the settings.
Binding the Router with a QNAP ID
1. Log in to QuRouter with your QNAP ID and password.
Note
To create a new QNAP account, click Create Account.
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QuRouter 17

2. Click Login.
The Local Account window appears.
3. Enter the local account credentials in order to complete the 2-step verication process.
4. Click OK.
The QuRouter dashboard opens and the Edit Device Name window appears.
5. Specify a device name containing between 3 to 15 alphanumeric characters.
6. Click OK.
The router is bound to the QNAP ID.
Unbinding the Router from a QNAP ID
1. Log in to QuRouter.
2. Go to System > Access Control > Administrator .
3.
Below Unbind QNAP ID, click .
A conrmation message appears.
4. Click OK.
Note
The router is unbound from the QNAP ID and you are logged out of QuRouter.
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QuRouter 18

5. QuRouter Navigation
Taskbar
No. Element User Action
1[USER_NAME] Logout: Logs the user out of the current session
2More Click the button to view the following menu items:
•Language: Opens a list of supported languages and allows you to change
the language of the operating system
•Domain Settings: Click to change the domain.
Note
You cannot change the domain if the router was previously
added to the QuWAN network.
•About: Displays the following information:
• Operating system
• Hardware model
• Firmware version
•QNAP Remote Support: Click to create a support ticket and contact the
QNAP Customer Service team.
For details, see Using QNAP Remote Support to Resolve Router Issues.
3 QuWAN Click the button to view QuWAN-related information.
• QuWAN Orchestrator connection status
• Organization
• QuWAN settings
• Link to QuWAN Orchestrator
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QuRouter Navigation 19