QNAP VIOSTOR NVR User manual

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VIOSTOR NVR
NETWORK VIDEO RECORDER
QVR
QNAP VIOSTOR RECORDING SYSTEM
User Manual (Version: 5.0.1)
© 2014. QNAP Systems, Inc. All Rights Reserved.

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Thank you for choosing QNAP products! This user manual provides detailed
instructions of using the product. Please read carefully and start to enjoy the
powerful functions of the product!
The VioStor NVR is hereafter referred to as the VioStor or the NVR.
This user manual provides the description of all the functions of the VioStor
NVR. The product you purchased may not support certain functions dedicated
to specific models.
This user manual (version 5.0.1) is applicable for the QVR version 5.0.1 only. If
the VioStor NVR is running an older firmware version, please refer to the
previous versions of the user manuals.
Legal Notices
All the features, functionality, and other product specifications are subject to change
without prior notice or obligation. Information contained herein is subject to
change without notice.
QNAP and the QNAP logo are trademarks of QNAP Systems, Inc. All other brands
and product names referred to are trademarks of their respective holders.
Further, the ® or ™ symbols are not used in the text.
LIMITED WARRANTY
In no event shall the liability of QNAP Systems, Inc. (QNAP) exceed the price paid
for the product from direct, indirect, special, incidental, or consequential software,
or its documentation. QNAP makes no warranty or representation, expressed,
implied, or statutory, with respect to its products or the contents or use of this
documentation and all accompanying software, and specifically disclaims its quality,
performance, merchantability, or fitness for any particular purpose. QNAP reserves
the right to revise or update its products, software, or documentation without
obligation to notify any individual or entity.
CAUTION
1. Back up the system periodically to avoid any potential data loss. QNAP
disclaims any responsibility of all sorts of data loss or recovery.
2. Should you return any components of the product package for refund or
maintenance, make sure they are carefully packed for shipping. Any form of
damages due to improper packaging will not be compensated.

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Important Notice
Reading instructions
Read the safety warnings and user manual carefully before using this product.
Power supply
This product can only be used with the power supply provided by the
manufacturer.
Service
Please contact qualified technicians for any technical enquires. Do not repair
this product by yourself to avoid any voltage danger and other risks caused by
opening this product cover.
Warning
To avoid fire or electric shock, do not use this product in rain or humid
environments. Do not place any objects on this product.

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Regulatory Notice
FCC STATEMENT
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
Consult the dealer or an experienced radio/television technician for help.
The changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
Shielded interface cables, if any, must be used in order to comply with the emission
limits.
CE NOTICE
Class B only.

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Table of Contents
Table of Contents ...........................................................................................................5
Safety Warning.............................................................................................................10
Chapter 1. Introduction..........................................................................................11
1.1 Overview ..................................................................................................11
1.2 Hardware Illustration ...............................................................................12
1.2.1 VS –12164 / 12156 / 12148 / 12140U-RP Pro+ ..............................12
1.2.2 VS –12164 / 12156 / 12148 / 12140U-RP Pro ................................13
1.2.3 VS –8148 / 8140 / 8132 / 8124U-RP Pro+.......................................14
1.2.4 VS –8148 / 8140 / 8132 / 8124U-RP Pro.........................................15
1.2.5 VS –8148 / 8140 / 8132 / 8124 Pro+...............................................16
1.2.6 VS –6120 / 6116 / 6112 Pro+..........................................................17
1.2.7 VS –6020 / 6016 / 6012 Pro............................................................18
1.2.8 VS –4116 / 4112 / 4108U-RP Pro+..................................................19
1.2.9 VS –4016 / 4012 / 4008U-RP Pro....................................................20
1.2.10 VS –4116 / 4112 / 4108 Pro+ ........................................................21
1.2.11 VS –4016 / 4012 / 4008 Pro ..........................................................22
1.2.12 VS –2112 / 2108 / 2104 Pro+ ........................................................23
1.2.13 VS –2012 / 2008 / 2004 Pro ..........................................................24
Chapter 2. Install the NVR ......................................................................................25
2.1 Personal Computer Requirements...........................................................25
2.2 Browse CD-ROM.......................................................................................28
2.3 Hard Disk Drives Compatibility List ..........................................................29
2.4 IP Cameras Compatibility List...................................................................29
2.5 Check System Status ................................................................................30
2.6 System Configuration...............................................................................33
Chapter 3. Use the NVR by Local Display ...............................................................36
3.1 Quick Configuration .................................................................................39
3.2 Surveillance Settings ................................................................................46
3.3 Monitoring ...............................................................................................48
3.4 Video Playback.........................................................................................60
3.5 Video Conversion & Export......................................................................63
Chapter 4. QVR Basics and Desktop .......................................................................65
4.1 Introducing QVR.......................................................................................65
4.2 Connect to the NVR .................................................................................66
4.3 Using the QVR Desktop............................................................................67
Chapter 5. Remote Monitoring ..............................................................................79
5.1 Monitoring Page.......................................................................................80

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5.1.1 Live Video Window ..........................................................................88
5.1.2 Display Mode ...................................................................................90
5.1.3 PTZ Camera Control Panel ...............................................................90
5.1.4 Multi-server Monitoring ..................................................................92
5.1.5 Monitor Settings ..............................................................................93
5.1.6 Instant Playback ...............................................................................96
5.1.7 Same-screen IP Camera Configurations...........................................97
5.1.8 Auto Cruising....................................................................................98
5.2 E-map .....................................................................................................102
5.2.1 Icons and Description ....................................................................103
5.2.2 Add a Map Set or an E-map ...........................................................104
5.2.3 Edit a Map Name ...........................................................................106
5.2.4 Delete a Map Set or an E-map.......................................................106
5.2.5 Indicate IP Cameras on an E-map ..................................................107
5.2.6 Enable/Disable Event Alert ............................................................109
5.3 Remote Monitoring from the QNAP QVR Client for Windows ..............112
Chapter 6. Play Video Files ...................................................................................113
6.1 Playback Page.........................................................................................114
6.1.1 Play Video Files from NVR..............................................................118
6.1.2 Intelligent Video Analytics (IVA).....................................................120
6.1.3 Export NVR Videos.........................................................................125
6.1.4 Export Video Files with Digital Watermark....................................127
6.1.5 Enable Recording Video Files............................................................128
6.1.6 Average Time-Divided Playback........................................................129
6.2 Play Video Files in the QNAP QVR Client for Windows..........................130
6.3 Watermark Proof ...................................................................................131
6.4 Access the Recording Data.....................................................................133
6.4.1 Microsoft Networking (SMB/CIFS).................................................133
6.4.2 FTP Server (FTP).............................................................................133
Chapter 7. Surveillance Settings...........................................................................135
7.1 Camera Settings .....................................................................................135
7.1.1 Camera Overview...........................................................................135
7.1.2 Camera Configuration....................................................................135
User Defined Multi-stream.............................................................................................................143
Smart Recording.............................................................................................................................144
Edge Recording...............................................................................................................................148
7.1.3 Event Management........................................................................151
Traditional Mode............................................................................................................................151

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Advanced Mode ..............................................................................................................................153
7.2 System Settings ......................................................................................163
7.2.1 Advanced Settings..........................................................................163
7.2.2 Privilege Settings............................................................................165
7.2.3 Protocol Management ...................................................................166
7.3 Surveillance Logs....................................................................................167
7.3.1 Surveillance Logs............................................................................167
7.4 Recovery Management ..........................................................................168
7.5 License Management.............................................................................170
7.5.1 License Activation ..........................................................................170
Online Activation............................................................................................................................170
Offline Activation............................................................................................................................172
7.5.2 License Deactivation ......................................................................177
Online Deactivation ........................................................................................................................177
Offline Deactivation........................................................................................................................179
7.6 On-line Users List (Only for Upgrade from Previous Version)................184
Chapter 8. Backup & Expansion ...........................................................................185
8.1 External Backup......................................................................................185
8.2 One Touch Video Backup .......................................................................193
8.3 Remote Replication................................................................................196
8.4 Storage Expansion..................................................................................200
Chapter 9. Control Panel ......................................................................................206
9.1 System Settings ......................................................................................206
9.1.1 General Settings.............................................................................206
System Administration .....................................................................................................................206
Time..................................................................................................................................................206
9.1.2 Storage Manager............................................................................207
Volume Management........................................................................................................................207
RAID 0 .............................................................................................................................................209
2-drive models or above....................................................................................................................209
RAID Management...........................................................................................................................212
Hard Disk S.M.A.R.T.......................................................................................................................228
9.1.3 Network .........................................................................................229
TCP/IP..............................................................................................................................................229
DDNS Service ..................................................................................................................................237
9.1.4 Security ..........................................................................................238
Security Level...................................................................................................................................238
Certificate & Private Key..................................................................................................................238

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9.1.5 Hardware .......................................................................................240
General..............................................................................................................................................240
Buzzer...............................................................................................................................................242
Smart Fan..........................................................................................................................................243
9.1.6 Power .............................................................................................244
Power Recovery................................................................................................................................244
9.1.7 Notification ....................................................................................245
SMTP Server ....................................................................................................................................245
Alert Notification..............................................................................................................................246
9.1.8 Firmware Update ...........................................................................247
Live Update ......................................................................................................................................247
Firmware Update ..............................................................................................................................248
9.1.9 Backup/Restore..............................................................................250
Backup/Restore Settings...................................................................................................................250
Restore to Factory Default................................................................................................................251
9.1.10 External Device ............................................................................252
External Storage................................................................................................................................252
UPS...................................................................................................................................................259
9.1.11 System Status...............................................................................264
System Information...........................................................................................................................264
Network Status..................................................................................................................................264
Hardware Information.......................................................................................................................264
Resource Monitor .............................................................................................................................265
9.1.12 System Logs..................................................................................268
Recording Statistics ..........................................................................................................................268
System Connection Logs ..................................................................................................................268
Online Users .....................................................................................................................................269
9.2 Privilege Settings....................................................................................271
9.3 Network Services ...................................................................................273
9.3.1 Win.................................................................................................273
9.3.2 FTP..................................................................................................275
FTP Service ......................................................................................................................................275
Advanced..........................................................................................................................................276
Chapter 10. QNAP Applications..............................................................................278
10.1 myQNAPcloud Service............................................................................278
10.1.1 Remote Access Services...............................................................278
myQNAPcloud wizard......................................................................................................................278
Manage and configure your myQNAPcloud account .......................................................................283

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Access NVR services via the myQNAPcloud website......................................................................287
Auto Router Configuration ...............................................................................................................288
My DDNS.........................................................................................................................................290
Cloud Portal......................................................................................................................................291
10.1.2 Cloud Services..............................................................................295
Create your own Amazon S3 account...............................................................................................295
Create Remote Replication Job on Amazon S3 ................................................................................296
10.2 File Station .............................................................................................302
10.3 App Center .............................................................................................307
Chapter 11. QNAP Surveillance Central Management (QSCM Lite).......................310
11.1 Introduction ...........................................................................................310
11.2 Install QSCM Lite to NVR Server.............................................................310
11.2.1 App Center ...................................................................................310
11.2.2 How to Install QSCM Lite to NVR Server......................................310
Online installation.............................................................................................................................310
Offline installation............................................................................................................................314
11.2.3 Installation Reminders and Suggestions......................................318
11.3 Use QSCM Lite on NVR Client PC ...........................................................318
11.3.1 How to use QSCM Lite on NVR client PC .....................................318
11.3.2 Usability Reminder and Suggestions ...........................................322
11.3.3 QSCM Lite Client Specification.....................................................322
11.4 Comparison between VioStor CMS & QSCM Lite ..................................322
Chapter 12. LCD Panel ............................................................................................324
Chapter 13. Troubleshooting..................................................................................330
Appendix A Configuration Examples......................................................................333
Technical Support.......................................................................................................338
GNU GENERAL PUBLIC LICENSE .................................................................................339

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Safety Warning
1. This product can operate normally in the temperature of 0ºC–40ºC and relative
humidity of 0%–90%. Please make sure the environment is well-ventilated.
2. The power cord and devices connected to this product must provide correct
supply voltage.
3. Do not place this product in direct sunlight or near chemicals. Make sure the
temperature and humidity of the environment are in optimized level.
4. Unplug the power cord and all connected cables before cleaning. Wipe this
product with a wet towel. Do not use chemical or aerosol to clean this
product.
5. Do not place any objects on this product for the server's normal operation and
to avoid overheat.
6. Use the flat head screws in the product package to lock the hard disks in this
product when installing hard disks for proper operation.
7. Do not place this product near any liquid.
8. Do not place this product on any uneven surface to avoid falling off and
damage.
9. Make sure the voltage is correct in your location when using this product. If
you are not sure about the voltage, please contact the distributor or the local
power supply company.
10. Do not place any object on the power cord.
11. Do not attempt to repair this product in any occasions. Improper disassembly
of the product may expose you to electric shock or other risks. For any
enquiries, please contact the distributor.
12. The chassis models should only be installed in the server room and maintained
by the authorized server manager or IT administrator. The server room is
locked by key or keycard access and only certified staff is allowed to enter the
server room.
Warning:
Danger of explosion if battery is incorrectly replaced. Replace only with the
same or equivalent type recommended by the manufacturer. Dispose of
used batteries according to the manufacturer's instructions.
Do NOT touch the fan inside the system to avoid serious injuries.