Quest Engineering DR4300e User manual

DR4300e System
Owner's Manual

DR4300 Owners Manual 2
Table of Contents
DR4300e system overview......................................................................................................................8
Front panel features and indicators................................................................................................ 8
Back panel features.......................................................................................................................10
Diagnostic indicators on the front panel........................................................................................12
Hard drive indicator codes.....................................................................................................13
NIC indicator codes............................................................................................................... 15
Power supply unit indicator codes.........................................................................................15
iDRAC Direct LED indicator codes........................................................................................17
Quick Sync indicator codes................................................................................................... 18
Locating Service Tag of your system....................................................................................19
Documentation matrix....................................................................................................................19
Technical specifications.........................................................................................................................22
Chassis dimensions.......................................................................................................................22
Chassis weight...............................................................................................................................23
Processor specifications................................................................................................................ 23
PSU specifications.........................................................................................................................23
System battery specifications........................................................................................................ 23
Expansion bus specifications........................................................................................................ 24
Memory specifications................................................................................................................... 24
Drive specifications........................................................................................................................25
Hard drives.............................................................................................................................25
Ports and connectors specifications..............................................................................................25
USB ports...............................................................................................................................25
NIC ports................................................................................................................................ 25
Serial connector..................................................................................................................... 25
VGA ports...............................................................................................................................26
Internal Dual SD Module....................................................................................................... 26
Video specifications....................................................................................................................... 26
Environmental specifications......................................................................................................... 26
Particulate and gaseous contamination specifications.......................................................... 28
Standard operating temperature............................................................................................29
Expanded operating temperature.......................................................................................... 29
Expanded operating temperature restrictions........................................................................30
Initial system setup and configuration...................................................................................................31
Setting up your system..................................................................................................................31
iDRAC configuration...................................................................................................................... 31

DR4300 Owners Manual 3
Options to set up iDRAC IP address.................................................................................... 31
Log in to iDRAC.............................................................................................................32
Options to install the operating system.........................................................................................32
Methods to download firmware and drivers.......................................................................... 32
Downloading the drivers and firmware.......................................................................... 33
Manage your system..................................................................................................................... 33
Pre-operating system management applications.................................................................................. 35
Options to manage the pre-operating system applications...........................................................35
System Setup.................................................................................................................................35
Viewing System Setup...........................................................................................................36
System Setup details............................................................................................................. 36
System BIOS..........................................................................................................................36
Viewing System BIOS....................................................................................................37
System BIOS Settings details........................................................................................37
Boot Settings.................................................................................................................. 38
Network Settings............................................................................................................ 41
System Security............................................................................................................. 42
System Information........................................................................................................ 47
Memory Settings............................................................................................................ 48
Processor Settings......................................................................................................... 49
SATA Settings................................................................................................................ 52
Integrated Devices......................................................................................................... 56
Serial Communication.................................................................................................... 58
System Profile Settings..................................................................................................60
Miscellaneous Settings...................................................................................................62
iDRAC Settings utility.............................................................................................................63
Entering the iDRAC Settings utility................................................................................64
Changing the thermal settings....................................................................................... 64
Device Settings...................................................................................................................... 64
Dell Lifecycle Controller.................................................................................................................64
Embedded system management........................................................................................... 65
Boot Manager................................................................................................................................ 65
Viewing Boot Manager...........................................................................................................65
Boot Manager main menu..................................................................................................... 65
One-shot BIOS boot menu............................................................................................ 66
System Utilities...............................................................................................................66
PXE boot........................................................................................................................................66
Installing and removing system components........................................................................................ 67

DR4300 Owners Manual 4
Safety instructions..........................................................................................................................67
Before working inside your system............................................................................................... 67
After working inside your system.................................................................................................. 68
Recommended tools......................................................................................................................68
Front bezel (optional).....................................................................................................................68
Removing the optional front bezel.........................................................................................68
Installing the optional front bezel...........................................................................................70
System cover................................................................................................................................. 70
Removing the system cover.................................................................................................. 70
Installing the system cover.................................................................................................... 71
Cooling shroud...............................................................................................................................72
Removing the cooling shroud................................................................................................72
Installing the cooling shroud..................................................................................................73
Cooling fans................................................................................................................................... 74
Removing a cooling fan.........................................................................................................74
Installing a cooling fan...........................................................................................................75
Cooling-fan assembly.................................................................................................................... 75
Removing the cooling fan assembly......................................................................................75
Installing the cooling fan assembly........................................................................................76
System memory............................................................................................................................. 77
General memory module installation guidelines....................................................................79
Mode-specific guidelines........................................................................................................80
Advanced Error Correction Code (lockstep)..................................................................80
Memory optimized (independent channel) mode...........................................................80
Memory sparing..............................................................................................................80
Memory mirroring........................................................................................................... 81
Sample memory configurations............................................................................................. 81
Removing memory modules.................................................................................................. 81
Installing memory modules.................................................................................................... 83
Processors and heat sinks............................................................................................................ 84
Removing a heat sink............................................................................................................84
Removing a processor...........................................................................................................85
Installing a processor.............................................................................................................89
Installing a heat sink..............................................................................................................91
PCIe card holder............................................................................................................................92
Removing the PCIe card holder............................................................................................ 92
Installing the PCIe card holder.............................................................................................. 93
Opening and closing the PCIe card holder latch...................................................................94

DR4300 Owners Manual 5
Cable retention bracket................................................................................................................. 95
Removing the cable retention bracket...................................................................................95
Installing the cable retention bracket.....................................................................................96
Integrated storage controller card................................................................................................. 97
Removing the integrated storage controller card.................................................................. 98
Installing the integrated storage controller card.................................................................... 99
Expansion cards and expansion card riser.................................................................................100
Expansion card installation guidelines.................................................................................101
Removing an expansion card from expansion card riser 2 or 3..........................................101
Installing an expansion card into the expansion card riser 2 or 3.......................................103
Removing an expansion card from the expansion card riser 1...........................................104
Installing an expansion card into the expansion card riser 1.............................................. 106
Removing the riser 1 blank................................................................................................. 107
Installing the riser 1 blank................................................................................................... 108
Removing expansion card risers......................................................................................... 109
Installing expansion card risers........................................................................................... 113
Internal dual SD module (optional)..............................................................................................116
Removing an internal SD card............................................................................................ 116
Installing an internal SD card.............................................................................................. 117
Removing the optional internal dual SD module.................................................................119
Installing the optional internal dual SD module...................................................................120
Network daughter card................................................................................................................ 121
Removing the network daughter card................................................................................. 121
Installing the network daughter card................................................................................... 122
Internal USB memory key (optional)........................................................................................... 124
Replacing the optional internal USB memory key...............................................................124
System battery............................................................................................................................. 125
Replacing the system battery.............................................................................................. 125
Power supply units (PSU)........................................................................................................... 126
Hot spare feature................................................................................................................. 127
Removing the power supply unit blank............................................................................... 127
Installing the power supply unit blank................................................................................. 128
Removing an AC power supply unit....................................................................................129
Installing an AC power supply unit......................................................................................129
System board...............................................................................................................................130
Removing the system board................................................................................................131
Installing the system board..................................................................................................133
Entering the system Service Tag by using System Setup...........................................135

DR4300 Owners Manual 6
Restoring the Service Tag by using the Easy Restore feature....................................136
Trusted Platform Module............................................................................................................. 136
Installing the Trusted Platform Module................................................................................136
Initializing the TPM for BitLocker users...............................................................................137
Initializing the TPM for TXT users.......................................................................................138
Hard drives...................................................................................................................................138
Removing a 2.5 inch hard drive blank (rear).......................................................................138
Installing a 2.5 inch hard drive blank (rear).........................................................................139
Removing a 3.5-inch hard drive blank.................................................................................139
Installing a 3.5-inch hard drive blank...................................................................................140
Removing a hot swappable hard drive or SSD...................................................................141
Installing a hot-swap hard drive.......................................................................................... 142
Removing a hard drive from a hard drive carrier................................................................ 143
Installing a hard drive into a hard drive carrier................................................................... 143
Hard drive backplane...................................................................................................................144
Removing the hard drive backplane....................................................................................144
Installing the hard drive backplane......................................................................................146
Removing the optional hard drive backplane (rear)............................................................ 147
Installing the optional hard drive backplane (rear).............................................................. 148
SD vFlash card (optional)............................................................................................................150
Replacing an optional SD vFlash media card..................................................................... 150
Removing the vFlash media unit.........................................................................................151
Installing the vFlash media unit...........................................................................................152
Control panel assembly............................................................................................................... 153
Removing the control panel.................................................................................................153
Installing the control panel...................................................................................................154
Removing the I/O panel.......................................................................................................155
Installing the I/O panel.........................................................................................................156
Using system diagnostics....................................................................................................................158
Dell Embedded System Diagnostics........................................................................................... 158
When to use the Embedded System Diagnostics...............................................................158
Running the Embedded System Diagnostics from Boot Manager...................................... 158
Running the Embedded System Diagnostics from the Dell Lifecycle Controller................. 159
System diagnostic controls.................................................................................................. 159
Jumpers and connectors.....................................................................................................................160
System board jumper settings.....................................................................................................160
System board jumpers and connectors.......................................................................................161
Disabling a forgotten password................................................................................................... 163

DR4300 Owners Manual 7
Troubleshooting your system.............................................................................................................. 165
Troubleshooting system startup failure....................................................................................... 165
Troubleshooting external connections.........................................................................................165
Troubleshooting the video subsystem.........................................................................................165
Troubleshooting a USB device....................................................................................................166
Troubleshooting iDRAC Direct (USB XML configuration)........................................................... 167
Troubleshooting iDRAC Direct (Laptop connection)................................................................... 167
Troubleshooting a serial I/O device.............................................................................................168
Troubleshooting a NIC.................................................................................................................168
Troubleshooting a wet system.....................................................................................................169
Troubleshooting a damaged system........................................................................................... 170
Troubleshooting the system battery............................................................................................ 170
Troubleshooting power supply units............................................................................................171
Troubleshooting power source problems............................................................................ 171
Troubleshooting power supply unit problems......................................................................171
Troubleshooting cooling problems...............................................................................................172
Troubleshooting cooling fans.......................................................................................................172
Troubleshooting system memory................................................................................................ 173
Troubleshooting an internal USB key..........................................................................................174
Troubleshooting an SD card........................................................................................................174
Troubleshooting an optical drive................................................................................................. 175
Troubleshooting a tape backup unit............................................................................................176
Troubleshooting a hard drive.......................................................................................................176
Troubleshooting a storage controller...........................................................................................177
Troubleshooting expansion cards................................................................................................178
Troubleshooting processors.........................................................................................................179
System messages........................................................................................................................179
Warning messages.............................................................................................................. 179
Diagnostic messages...........................................................................................................179
Alert messages.................................................................................................................... 179
Index.................................................................................................................................................... 181

DR4300 Owners Manual
Front panel features and indicators 8
DR4300e system overview
Your DR4300e system is 2U rack server that supports up to two Intel Xeon E5-2620 v3 processors, up to 24
DIMMs, and twelve 3.5-inch hard drives and 2 optional 2.5-inch back-accessible hard drives for the operating
system.
Front panel features and indicators
The front panel provides access to the features available on the front of the server, such as the power button,
NMI button, system identification tag, system identification button, and USB and VGA ports. The diagnostic LEDs
or the LCD panel is prominently on the front panel. The hot swappable hard drives are accessible from the front
panel.
Figure 1. Dell DR4300e system front panel features and indicators
1. System identification button
2. Power button
3. NMI button
4. Information tag
5. Hard drives
6. USB management port/iDRAC Direct
7. Video connector
8. Quick Sync
Table 1. Front panel features and indicators
Item 1 is the system identification button on the front and back panels, that can be used to locate a particular system within a
rack. When one of these buttons is pressed, the LCD panel on the front and the system status indicator on the back flashes until
one of the buttons is pressed again. Press to toggle the system ID on or off. If the system stops responding during POST, press
and hold the system ID button for more than five seconds to enter BIOS progress mode. To reset iDRAC (if not disabled in F2
iDRAC set up) press and hold the button for more than 15 seconds. Item 2 is the power button. Enables you to know the power
status of the system. The power indicator turns on when the system power is on. The power button controls the power supply
output to the system. Item 3 is the NMI button, that is used to troubleshoot software and device driver errors when running
certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so
by qualified support personnel or by the operating system documentation. Item 4 is the information tag, a slide-out label panel
that allows you to record system information such as Service Tag, NIC, and MAC address, as per your need. Item 5 indicates
the hard drives, you can have up to twelve 3.5-inch hot-swappable hard drives. Item 6 is the USB management port/iDRAC
Direct port. The USB management port can function as a regular USB port or provide access to the iDRAC Direct features.
For more information, see the Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals. The USB

DR4300 Owners Manual
Front panel features and indicators 9
management port is USB 3.0-compliant. Item 8 is Quick Sync, that indicates a Quick Sync enabled system. The Quick Sync
feature is optional and requires a Quick Sync bezel. This feature allows management of the system using mobile devices.
This feature aggregates hardware or firmware inventory and various system level diagnostic and error information that can be
used in troubleshooting the system. For more information, see the Integrated Dell Remote Access Controller User’s Guide at
Dell.com/idracmanualsDell.com/idracmanuals
Item Indicator, Button, or
Connector
Icon Description
1 System identification
button
Enables you to locate a particular system within a
rack. The identification buttons are on the front and
back panels.
Press the system identification button to turn the
system ID on or off.
• If the system stops responding during
POST, press and hold the system ID
button (for more than five seconds) to
enter BIOS progress mode.
• To reset the iDRAC (if not disabled in F2
iDRAC set up) press and hold the button
(for more than 15 seconds).
2 Power button Enables you to know the power status of the system.
The power indicator turns on when the system
power is on. The power button controls the power
supply output to the system.
NOTE: On ACPI-compliant operating
systems, when the power button is used to
shut down the system, the operating system
performs a graceful shut down the system
power is turned off.
3 NMI button Enables you to troubleshoot software and device
driver errors when running certain operating
systems. This button can be pressed by using the
end of a paper clip.
NOTE: Use this button only if directed to
do so by qualified support personnel or
by instructions in the operating system’s
documentation.
4 Information tag Contains system information such as service
tag, NIC, MAC address for your reference. The
information tag is a slide-out label panel.
5 Hard drives Up to twelve 3.5-inch hot-swappable hard drives.
6 USB management port/
iDRAC Direct
The USB management port is USB 2.0 compliant.
Enables you to connect USB devices to the system
or provides access to the iDRAC Direct features. For
more information, see the Integrated Dell Remote
Access Controller User’s Guide at Dell.com/
idracmanuals.

DR4300 Owners Manual
Back panel features 10
Item Indicator, Button, or
Connector
Icon Description
7 Video connector Enables you to connect a display to the system.
8 Quick Sync (optional) Indicates a Quick Sync enabled system. The
Quick Sync feature is optional and needs a Quick
Sync bezel. This feature allows management of
the system by using mobile devices. This feature
aggregates hardware or firmware inventory and
various system level diagnostic and error information
that can be used in troubleshooting the system. For
more information, see the Integrated Dell Remote
Access Controller User’s Guide at Dell.com/
idracmanuals.
Back panel features
The back panel provides access to the features available on the back of the server, such as the system
identification button, power supply sockets, cable management arm connectors, iDRAC storage media, NIC ports,
USB and VGA ports. Most of the expansion card ports can be accessed from the back panel. The hot swappable
power supply units, and if installed, the rear accessible hard drives are accessible from the back panel.
Figure 2. Back panel features
1. System identification button
2. System identification connector
3. iDRAC8 Enterprise port
4. Half-height PCIe expansion card slot
5. Serial connector
6. Video connector
7. USB port
8. Full-height PCIe expansion card slot
9. Ethernet connector
10. Power supply unit 1
11. Power supply unit 2
12. vFlash media card slot
13. Hard drive