Qwest Choice home Manual

You must set up your mailbox first:

From your home phone, press *98 or call your

Retrieval Number (shown on the welcome

letter you received in this package).

Create your own Security Code/Password – 4 to 8

digits long that doesn’t begin or end with a zero.

Record a name to identify your Mailbox.

Choose a Greeting:

1Standard Greeting with phone number

2Standard Greeting with name

3Record your own Personal Greeting,

up to 3 minutes long

Now you can listen to messages

•Call your mailbox as shown at left.

Messages will start to play automatically.

•While you’re listening… move through your

messages with the keypad commands shown

in blue.

•After you listen to each message… the red

commands are available. You must choose 7to

Erase, 9to Save or #to Skip before the next

message will play.

•The helpful keys on the bottom row are available at

any time. Use Pound #to Skip over messages for

others, and Star *to Back Up to the previous menu.

• Special Keys – During review, press 11 to rewind to

the beginning of a message and 33 to fast-forward

to the end. After listening to a message, return most

local calls by dialing 88. Call Return is free and is

available for most local calls.

rewind

10 sec

pause/

restart

forward

10 sec

slower

replay

date &

time

faster

copy

erase

normal volume

louder

save

exit/

back up

help

skip

Get all your messages, even when

you’re online or on the phone. Check

them anywhere, anytime, from any

touch-tone phone.

For more complete instructions,

please refer to the Voice Mail Guide

included in this package.

There are 3 easy ways to check your

messages and access your mailbox:

•From your home phone,

press *98

• From home or away, call your

home phone number, then press 7

when the greeting starts.

• From home or away, call your

Retrieval Number.

VOICE MAIL HELP

1 800-669-7676

(Voice Mail and *98 service may not be

available in all areas.)

To connect a second party to your current call:

•Press to put the first person on hold.

•At the normal dial tone, call the second person.

•Press again to connect all three of you.

•If there’s no answer, press twice to cancel and keep talking to the first person.

•To hang up the second call, press again. The original call ends when the first person hangs up.

•To find out the number of your last caller, press *69.

Blocked numbers are not available. If the returned call is long distance, long-distance charges will apply.

•If you want to return this call, simply press 1.

Not all calls will be identified, and some calls may be identified but may not be able to be returned.

If this feature is not included in a package, charges for the feature apply if the call is identified,

even if it is not or cannot be returned.

ANY QUESTIONS?

Call 1 800-244-1111

qwest.com

THREE-WAY CALLING

Talk to two other people at the same

time. Coordinate family plans or just

get caught up with friends.

QUICK REFERENCE

Your Qwest calling features are easy

to use with these simple commands

and your touch-tone phone. If you

have a rotary phone, dial 11

instead of *.

ACTIVATE DEACTIVATE

Anonymous Call Rejection *77 *87

Call Forwarding *72 *73

Call Following *78 *78

Call Rejection - Enhanced *78 *78

Call Rejection *60 *80

Call Waiting *70

Last Call Return *69 *89

Selective Call Forwarding - Enhanced *78 *78

Selective Call Forwarding *63 *83

Three-Way Calling --

Voice Mail Service Easy Access *98 --

Security Screen *78 *78

Selective Call Waiting *78 *78

•When you order Custom Ringing, we will assign an additional number to your home.

•Each number has its own unique ring pattern, so that up to two people in your household can identify their calls

from each other. It’s perfect for roommates, teens or business calls.

•Each number can have its own listing in the DexTM Directory as well, for an additional charge.

•If you also have Call Waiting, the alert tone is different for each Custom Ringing number too.

•Optional Custom Ringing service not compatible with Qwest®Security Screen.

•Simply dial 411 to locate a phone number and/or address quickly and easily.

•Directory Assistance operators can also search for a name and/or an address when you provide them with

a phone number.

•Two requests can be made per Directory Assistance call.

•In addition to Local and National listings, information is available for Canada and Puerto Rico.

Six free calls are in addition to any state Directory Assistance free-call allowance.

QWEST 411®

DIRECTORY ASSISTANCE

•Your assurance of high-quality repair service, with a 30-day limited warranty.

•Provides trouble location to telephone equipment, simple inside telephone wire, the Qwest network and repair of

your simple inside telephone wire and jacks providing Qwest telephone service and broadband Internet service.

•For service, just call 1 800-573-1311.

•For full details, refer to the terms and conditions sheet included in this information packet.

LINE-BACKERTM

To set up Call Rejection - Enhanced

•These instructions are for Call Rejection-Enhanced. Refer to your order confirmation letter to determine which

type of Call Rejection you have. Instructions for the non-enhanced version are enclosed on a separate sheet.

•Call the Update Center (see Helpful Hints section) and choose “Call Rejection” from the Main Menu.

•Press 1to turn Call Rejection on, then follow the prompts to set up the list of phone numbers you want to

reject. You can enter up to 25 Qwest local, long-distance or mobile numbers.* You can also add the last

number that called you to your Call Rejection list, even if it’s listed as “Private” on Caller ID.

•Calls from other numbers not on the list will ring through as usual.

•To turn off or edit Call Rejection, call the Update Center again and follow the recorded instructions.

CALL REJECTION

Why bother with calls you know you

don’t want? Now you can block those

people from calling you, just by

knowing their phone numbers.

Select Directory Assistance with your

package and receive six free 411

Directory Assistance calls.

Repairs to your home inside

telephone wire and jacks are handled

by a skilled Qwest technician – at no

extra cost to you.

CUSTOM RINGING

Know who the call is for without

picking up the phone.

LAST CALL RETURN

The phone stops ringing before

you reach it. Find out who called

you last, and easily return the call

if you choose.

VOICE MAIL

INSTRUCTION GUIDE

QWEST CHOICE®HOME

QWEST CHOICE®

HOME PLUS

•When someone calls, the display shows the caller’s listed name and number after the first complete ring.

•The name, number, date and time of most calls are automatically stored, even if you don’t answer.

•UNKNOWN, UNAVAILABLE or OUT OF AREA indicate the call is from an area where Caller ID is not available.

•PRIVATE or ANONYMOUS means that caller has chosen to block his/her line. You can reject these calls with

Security Screen (below) or Anonymous Call Rejection.

Turn on Anonymous Call Rejection to automatically reject calls from people who block their numbers:

•Press *77, then hang up. Your phone won’t even ring if someone calls from a blocked line.

•Blocked callers hear a recording that tells them that you do not accept anonymous calls, and that they can get

through on a per-call basis by dialing *82 before placing the call.

•To turn off Anonymous Call Rejection, press *87.

How Caller ID with Qwest Security Screen works:

•When an unidentified caller enters a number, you’ll hear two short rings.

•Your Caller ID display will show the unblocked number, or the number entered by the caller, and the

person’s name if it can be identified, or SECURITY SCREEN if not. Answer, or not, as you like.

You may choose to turn Qwest Security Screen on or off as needed. To turn the service on or off:

• Call the Update Center (see Helful Hints section) and select “Security Screen” from the Menu.

•You’ll hear whether Security Screen is currently on or off. Simply press 1to change the status – that is, to turn

the service OFF if it is now ON, or to turn it ON if it is now OFF. Recorded instructions will guide you.

Using Qwest Security Screen with other Qwest features

To allow anonymous callers to identify themselves with Security Screen, the Anonymous Call Rejection feature needs

to be turned off. It will automatically be in the “off” mode when you purchase Security Screen. Security Screen special

rings are not compatible with Custom Ringing and Long Distance Alert. If you have the Custom Ringing feature,

Security Screen will still function, but with a traditional ring.

For further assistance using Security Screen please call 1 800-770-2513.

USING THE FLASH COMMAND

When the instructions say FLASH, you can use

either the Flash key on your phone, or you can

quickly press and release the switchhook instead –

that’s the receiver or “hang up” button. Make

sure you hear three short tones, followed by a

continuous dial tone before proceeding to the

next step.

FLASH key =

Switchhook Button

CALLING THE UPDATE CENTER

Some features need to be activated through the Update

Center before you can use them. The first time you call

the Update Center to set up your security code, you

must place the call from your home phone.

• Call *78 from your home phone.

• You’ll be asked for a four-digit security code. The

first time you call, enter 1234, then follow the

prompts to set up your own security code.

For your protection, the temporary code expires

in 30 days. If you do not set up your permanent code

within that time, call us to have the temporary

security code reset.

• Once you set up a code in the Update Center, you

can use the same security code for all your features.

• After your security code is set, reach the Update

Center either by calling *78 from your home

phone or 1 888-(Your Area Code)-8052* from any

other phone.

* In Minnesota area codes 763 and 952,

call 1 888-612-8052 to reach the Update Center.

In Iowa area code 641, call 1 888-515-8052.

In Arizona area code 928, call 1 888-520-8052.

In Oregon area code 971, call 1 888-503-8052.

CALL WAITING FEATURES

Don’t miss important calls while

you’re on the phone. Call Waiting

features let you switch to the second

call without losing the first one.

Choose one Call Waiting option:

䡺Call Waiting

signal tone only

䡺Call Waiting ID**

signal tone, plus Caller ID display

that identifies the second caller

䡺Call Waiting Deluxe** with the

Home Receptionist phone

䡺Selective Call Waiting and

Selective Call Waiting ID**

alert you only when the second

caller is someone on your

privileged caller list

Add these features to Call Waiting

at no additional charge:

䡺Talking Call Waiting**

hear tone and name of caller

䡺Long Distance Alert®

a special ring and tone tell you

when the call is long distance

** Must also select a Caller ID feature to

enjoy full functionality of this feature.

Thank you for ordering one of our Qwest Choice®Home packages that combines your home phone

service and your choice of features. As a reminder, the features you selected are listed on the

order confirmation letter included in this packet.

As you learn about your package features, or see another feature in this guide you’d like to try

instead, remember that you can change your selections any time without an activation fee.

If you have the Qwest Choice Home 3-feature package and would like to add a couple more

features, be sure to ask us if it could save you money to upgrade to Qwest Choice Home Plus.

For only a few dollars more, the entire list of features becomes available for your package.

For easy reference, keep this guide handy near your phone, and listen for the friendly voice prompts

as you use your features. Or you can find instructions online at qwest.com. Also, please review any

instructions for Voice Mail or telephone equipment you’ve purchased.

And remember, as a Qwest package customer, you’re now eligible for discounts on other Qwest

services, too. Just give us a call to hear about our current offers.

Any questions?

1 800-244-1111

qwest.com

WELCOME

QWEST CHOICE®HOME

QWEST CHOICE®

HOME PLUS

•When you’re on a call, and someone else is trying to reach you, (depending on your service) you’ll hear a

special Call Waiting tone, and you’ll see the second caller’s name on your Caller ID display, or you’ll hear a

voice that tells you the name of the caller. Only you will hear the signals.

•If you want to answer the second call, to answer. Press again to switch back.

To temporarily turn off Call Waiting so the call you’re about to make doesn’t get interrupted:

•Press *70 and listen for three brief tones, then a normal dial tone.

•Dial the number you wish to call. Anyone who tries to reach you during this call, even privileged Selective Call

Waiting callers, will hear a busy announcement or be sent to your voice mail service. Call Waiting is restored

automatically when you hang up.

To temporarily turn off Call Waiting during a call:

•Simply press to put your current call on hold, listen for a normal dial tone, then press *70.

•Press again and resume your call without further interruption.

To temporarily turn off Call Waiting to keep your modem connection from being disrupted:

•Store *70 as part of your dial-up number, so that Call Waiting turns off automatically when you go online.

Call Waiting will be restored automatically when you log off.

Call Waiting Deluxe is designed especially for your Home Receptionist®phone

With one touch, unique on-screen features give you several options for handling your waiting callers. To activate

all of your Home Receptionist services, you must call 1 800-332-3487 from your Home Receptionist phone.

Please refer to the instructions included with the phone for further details.

How to set up Selective Call Waiting and Selective Call Waiting ID

•Call the Update Center (see Helful Hints section) to set up your list of privileged callers that can alert you

during a call.

•Choose Selective Call Waiting/ID from the Menu and follow the prompts. You can enter up to 25 privileged

telephone numbers (or area codes or area codes + prefixes).

How to use Call Forwarding

•Call *72 from your home phone.

•When you hear the normal dial tone, dial the number you want your calls forwarded to.*

When the phone is answered, hang up.

•If the phone is busy, or no one answers, repeat the first two steps. You’ll hear two quick tones.

•Call Forwarding is then activated. A short ring on your phone each time a call is forwarded reminds you

Call Forwarding is on. You will not be able to answer calls at your home while Call Forwarding is on.

•To turn off Call Forwarding, press *73.

To set up Selective Call Forwarding - Enhanced

•These are Selective Call Forwarding-Enhanced instructions. Refer to your order confirmation to see which type of

Selective Call Forwarding you have. Instructions for the non-enhanced version are enclosed on a separate sheet.

•Call the Update Center (see Helpful Hints section) and choose “Selective Call Forwarding” from the Main Menu.

•Press 1to turn Selective Call Forwarding on, then follow the prompts to set up the phone numbers of calls

you want to have forwarded. You can enter up to 25 Qwest local, long-distance or mobile numbers.*

•Calls that you have not chosen to forward will ring through as usual.

•To turn off or edit Selective Call Forwarding, call the Update Center again and follow the recorded instructions.

To set up Call Following

•Call the Update Center (see Helpful Hints section) and select “Call Following” from the Menu. Follow the prompts to

set up the phone number* you want calls forwarded to. Please refer to the enclosed instruction sheet for complete

instructions and restrictions. To turn off Call Following, call the Update Center again and follow the prompts.

IT IS VERY IMPORTANT that you set up Selective Call Forwarding and Call Following immediately to

prevent others from illegally billing long-distance calls to your account.

WARNING — If you received a separate Instruction Sheet for Call Following or Selective Call Forwarding, our records

indicate you have ordered this service. If you did not order either of these services, please contact us immediately.

Otherwise, unauthorized parties could use your line, resulting in long-distance charges being added to your bill.

CALL FORWARDING

FEATURES

About Qwest®Security Screen®:

Intercepts most blocked and

unidentified calls before they even

reach you. Callers have the option to

enter a number or unblock their line

if they want the call to go through.

When you see the number entered on

your Caller ID unit, then you can

decide whether to answer or not.

Security Screen may not be available in all

areas. Some caller information cannot be

displayed. Unidentified callers are asked to

enter a telephone number, and that number

will be displayed by Security Screen.

Don’t miss calls when you go out –

get them to follow you to your

wireless phone or any other local

or long-distance* number.

Choose any Call Forwarding option:

䡺Call Forwarding

Forward calls from your home

to another number

䡺Selective Call Forwarding

Choose the specific callers

you want to forward to a local,

long-distance or wireless number.

Use it for only those critical calls

you don’t want to miss.

䡺Call Following®

Allows you to set up or change

call forwarding when you are

away from home

* Long-distance charges will apply for

calls forwarded from your home to a

long-distance number.

CALLER ID FEATURES

Know who’s calling before you pick

up the phone. Return important calls

when you have time, or simply ignore

calls you don’t want.

Choose one Caller ID option:

䡺Caller ID

䡺Caller ID with

Qwest®Security Screen®

Anonymous Call Rejection is

automatically included with all

Caller ID features.

HELPFUL

HINTS

Any questions?

1 800-244-1111

qwest.com

*72