Radio Shack ITZA 2 User manual

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1
CONTENTS
Features .................................................................................................................................. 2
Read This Before Installation ........................................................................................... 2
The FCC Wants You to Know ........................................................................................... 2
FCC Statement ................................................................................................................. 2
A Quick Look at Your Phone ................................................................................................ 3
Installation .............................................................................................................................. 4
Using AC Power ............................................................................................................... 4
Connecting the Phone ...................................................................................................... 4
Mounting the Phone ......................................................................................................... 5
On a Desktop ............................................................................................................ 5
On a Wall Plate ......................................................................................................... 5
Directly on the Wall ................................................................................................... 5
Preparation ............................................................................................................................. 6
Connecting the Handset ................................................................................................... 6
Setting the Ringer Volume ................................................................................................ 6
Ringer Indicator ................................................................................................................ 6
Setting the Dialing Mode .................................................................................................. 6
Confirming the Line Numbers ........................................................................................... 6
Checking the Line Status Indicators ................................................................................. 6
Operation ................................................................................................................................ 7
Making and Answering Calls ............................................................................................ 7
Adjusting the Handset/Headset/Speaker Volume ............................................................. 7
Switching Between the Handset and the Speakerphone ................................................. 7
Using a Headset ............................................................................................................... 7
Using Mute ....................................................................................................................... 8
Using Redial ..................................................................................................................... 8
Using Flash ....................................................................................................................... 8
Using Hold ........................................................................................................................ 8
Using the Data Port .......................................................................................................... 8
Memory Dialing ................................................................................................................. 8
Storing a Number in Memory .................................................................................... 8
Storing the Last Number Dialed in Memory .............................................................. 9
Entering a Pause ....................................................................................................... 9
Dialing a Memory Number ......................................................................................... 9
Using Another Line During a Conversation ...................................................................... 9
Transferring a Call During a
Conversation .......................................................................................................................... 10
Conference Calls ............................................................................................................ 10
Troubleshooting ................................................................................................................... 11
Care ................................................................................................................................. 11
Lightning ................................................................................................................... 11

Owner’s Manual
Please read before using this equipment.
2 Line Phone

2Features

Features
Your RadioShack 2 Line Phone lets you
make or receive calls on two separate tele-
phone lines using the headset, handset or
the built in speakerphone.
Line Status Indicators — let you see at a
glance if a line is available, in use, or on hold.
Data Port — lets you connect to a communi-
cation device, such as a computer modem.
Speakerphone — lets you make or answer
calls without using the handset/headset.
Distinctive Ring — tells you which line is
ringing.
Conference Call — lets you talk with more
than one person using both phone lines.
Hold — lets you put one or both lines on hold
with a separate indicator for each line.
Headset Jack — lets you connect a headset
for private, handsfree calling.
Hearing-Aid Compatibility — lets you use
your phone with hearing aids that have a
telephone switch.
READ THIS BEFORE
INSTALLATION
Your telephone conforms to federal regula-
tions, and you can connect it to most tele-
phone lines. However, each device that you
connect to the telephone line draws power
from the line. We refer to this power draw as
the device’s ringer equivalence number, or
REN. The REN is on the bottom of the base.
If you are using more than one phone or oth-
er device on the line, add up all the RENs. If
the total is more than five, your phones might
not ring. In rural areas, a total REN of three
might impair ringer operation. If ringer opera-
tion is impaired, remove a device from the
line.
THE FCC WANTS YOU TO
KNOW
In the unlikely event that your telephone
causes problems on the telephone line, the
telephone company can disconnect your ser-
vice. The telephone company normally at-
tempts to notify you in advance. If advance
notice is not practical, the telephone compa-
ny notifies you as soon as possible and ad-
vises you of your right to file a complaint with
the FCC.
Also, the telephone company can make
changes to its lines, equipment, operations,
or procedures that could affect the operation
of this telephone. The telephone company
notifies you of these changes in advance so
you can take the necessary steps to prevent
interruption of your telephone service.
FCC STATEMENT
This telephone complies with Part 68 of FCC
Rules
. You must, upon request, provide the
FCC registration number and the REN to
your telephone company. Both numbers are
on the bottom of the telephone.
Note: You must not connect your phone to
coin-operated systems, party line systems,
or most electronic key phone systems
©2001 RadioShack Corporation.
All Rights Reserved.
RadioShack and RadioShack.com are trademarks used by RadioShack Corporation.

3
A Quick Look at Your Phone

A Quick Look at Your Phone
DATA
TONE
PULSE
L2 RINGER
HI/LO/OFF
HANDSETVOL
HI/LO
HEADSET
M1– M10
MUTE
CONFERENCE
VOLUME
VOLUME
SPKPHONE/
HEADSET
HOLD
LINE 1 LINE 2
Handset Cord Jack
LOWER
STORE
FLASH
REDIAL/ PAUSE
Handset
L1 RINGER
HI/LO/OFF

4Installation

Installation
USING AC POWER
You can power the phone using the supplied
9V, 300mA AC adapter.
Cautions:
You must use a Class 2 power
source that supplies 9V DC
and delivers at least 300mA.
Its center tip must be set to positive and
its plug must fit the phone's DC 9V
300mA
jack. The supplied adapter meets
these specifications. Using an adapter
that does not meet these specifications
could damage the phone or the adapter.
• Always connect the AC adapter to the
phone before you connect it to AC
power. When you finish, disconnect the
adapter from AC power before you dis-
connect it from the phone.
1. Insert the supplied AC adapter’s barrel
plug into the 9V DC jack on the back of
the phone.
2. Route the AC adapter’s cord through the
strain relief slot if you place the phone
on a desktop.
3. Plug the adapter into a standard AC out-
let.
CONNECTING THE PHONE
To take full advantage of the telephone’s ca-
pabilities, you must have two phone lines
with separate phone numbers. If you have
only one line, you can order a second one
from your phone company.
Notes:
• Your phone connects directly to a modu-
lar phone line jack. If your phone wiring
does not have a modular jack, you can
update it using jacks and adapters avail-
able at your local RadioShack store, or
have the phone company update it for
you. You must use compatible modular
jacks that are compliant with Part 68 of
FCC Rules
.
• The USOC number of the two-line jack
to be installed is RJ14C (RJ14W for a
wall plate). The USOC number of a sin-
gle line jack is RJ11C.
1. Plug one end of the supplied 7-foot
modular cord into the LINE1/2 phone
jack at the back of the phone, and plug
the other end of the modular cord into a
RJ14C modular wall jack.
If you use two single-line jacks, you can
connect the lines with an optional two-
line coupler and plug into the phone’s
LINE1/2 jack.
Or, you can plug one end of the modular
cord into the LINE1/2 jack, and the other
end into the LINE 2 jack.
2. Insert the AC adapter’s barrel plug into
the power jack at the back of the phone,
and plug the other end into a standard
AC outlet. If AC power fails, you can still
use Line 1 for dialing.
If the phone is only connected to Line 1,
turn off the Line 2 indicator by picking up
the handset and pressing LOWER, then
LINE 2, after Line 1 picks up. Repeat to
turn LINE 2 back on.
!
LINE 2
LINE 1/2
DC 9V
300mA Jack

5
Installation
MOUNTING THE PHONE
You can place the telephone on a desk or ta-
ble, or mount it on a standard wall plate or di-
rectly on a wall. Choose a location that is
near an AC outlet and a modular telephone
line jack, and out of the way of normal activi-
ties.
On a Desktop
Use the supplied mount-
ing bracket as a stand
when you place the
phone on a desk, shelf,
or table. You can also
place the phone on a
desk without the bracket.
Insert the mounting
bracket’s tabs into the
slots on the bottom of the
phone with the arrows engraved on the
bracket pointing to the front of the phone.
Then push the bracket down until it snaps
into place.
On a Wall Plate
1. Align the adapter’s power cord and
modular cord on the top of the mounting
bracket. Pull the other end of the modu-
lar cord through the large hole in the
center of the bracket.
2. Insert the mounting bracket’s tabs into
the slots on the bottom of the phone with
the engraved arrows pointing to the
back of the phone. Then pull the bracket
up until it snaps into place.
3. Coil the excess modular cord in the
recess of the mounting bracket by push-
ing it back through the large hole. Leave
only about 1–2 inches of cord outside
the bracket.
4. Plug the exposed
end of the cord
into a wall plate
jack.
5. Line up the key-
hole slots on the
bracket with the
studs on the wall plate, then slide the
bracket down onto the wall plate until it
is secure.
Directly on the Wall
Use a drill, screws with heads that fit the key-
hole slots on the bottom of the mounting
bracket, and the supplied mounting bracket
to mount your phone directly on the wall.
1. Drill two holes 31/4inches apart, one
below the other.
2. Thread a screw
into each hole,
letting the heads
extend about 1/8
inch from the
wall.
3. Align the adapter’s power cord and
modular cord on the top of the mounting
bracket. Pull the other end of the modu-
lar cord through the large hole in the
center of the bracket.
4. Insert the mounting bracket’s tabs into
the slots on the bottom of the phone with
the engraved arrows pointing to the
back of the phone. Then pull the bracket
up until it snaps into place.
5. Plug the exposed end of the cord into a
modular phone jack wall plate.
6. Fit the head of the screws into the key-
hole slots on the bottom of the bracket,
then slide the phone down until it is
secure.

6Preparation

Preparation
CONNECTING THE
HANDSET
Plug one end of the supplied coiled cord into
the modular jack on the left side of the
phone, and plug the other end into the modu-
lar jack on the handset. Then place the hand-
set on the cradle.
SETTING THE RINGER
VOLUME
To indicate which line has an incoming call,
Line 1 has a higher ringer sound than Line 2.
You can adjust the ringer volume of Lines 1
and 2 independently. To adjust the ringer
volume, set the separate RINGER switch at
right side to HI, LO or OFF. With the ringer off,
you can still answer calls if you hear an ex-
tension phone ring or see one of the phone’s
LINE indicators flash.
RINGER INDICATOR
The indicator flashes when either line rings.
In case of a power failure, the indicator flash-
es only when Line 1 rings. Line 2 does not
work without AC power.
SETTING THE DIALING
MODE
Set TONE/PULSE for the type of service you
have. If you are not sure which type you
have, do this simple test:
1. Be sure TONE/PULSE is set to TONE.
2. Lift the handset and listen for a dial tone.
3. Press any number except 0.
Note: If your phone company requires
that you dial an access code (9, for
example) before you dial an outside
number, do not press the access code.
4. If the dial tone stops, you have touch-
tone service. If the dial tone continues,
you have pulse service.
5. If you have pulse service, set TONE/
PULSE to PULSE. Otherwise, leave it set
to TONE.
CONFIRMING THE LINE
NUMBERS
To determine which phone number is con-
nected to which line, press LINE 1, then lift
the handset. Dial one of your phone num-
bers. If the LINE 2 indicator flashes rapidly,
the number is connected to Line 2. If you
hear a busy signal, the number is connected
to Line 1.
CHECKING THE LINE
STATUS INDICATORS
You can check the status of each line by
glancing at the line status indicator.
Indicator Line is
Flashes slowly Onhold(ona parallelphone
or line)
Light on Parallel phone in use
Light pauses, then
flashes normally In use
Flashes rapidly Ringing (continues flashing until ringing stops or the
phone line is picked up)
Not lit Not in use

7
Operation

Operation
MAKING AND
ANSWERING CALLS
Press the line button to select a line. The
system will automatically use the speaker-
phone. Then dial the number.
The phone has automatic line selection. To
dial your number directly without pressing
the line button, pick up the handset, or press
SPKPHONE/HEADSET. To use a specific line,
press the button for that line.
When you receive a call, that line’s indicator
flashes rapidly until ringing is stopped. To
answer the call, press the corresponding line
button (LINE 1 or LINE 2), lift the handset, or
press SPKPHONE/HEADSET.
To end a call, hang up the handset or press
SPKPHONE/HEADSET.
Note: The speakerphone only operates with
AC power.
ADJUSTING THE HANDSET/
HEADSET/SPEAKER
VOLUME
To adjust the handset/headset volume, set
HANDSET VOL to HI or LO.
To adjust the speakerphone volume, listen to
the dial tone while the speakerphone is in
use. Then press VOLUMEor VOLUME
to set the desired volume.
SWITCHING BETWEEN THE
HANDSET AND THE
SPEAKERPHONE
To switch from the handset to the speaker-
phone, press SPKPHONE/HEADSET, then re-
turn the handset to the cradle.
To switch from the speakerphone to the
handset, just lift the handset.
To switch from the speakerphone to the
handset during redialing or memory dialing,
let the number dial completely, then lift the
handset.
To switch from the handset to the speaker-
phone during redialing or memory dialing, let
the number dial completely, then press SPK-
PHONE/HEADSET and return the handset to
the cradle.
USING A HEADSET
For hands-free calling, you can connect an
optional headset to the telephone. Contact
your local RadioShack store for a suitable
headset.
Note: If the headset is connected and there
is AC power, the phone automatically switch-
es to headset mode even if the handset is
lifted. When there is no AC power, the head-
set only works if the handset is picked up.
1. Insert the headset’s plug into the HEAD-
SET jack at the left side of the phone.
2. Press SPKPHONE/HEADSET instead of
lifting the handset to make or answer
calls. To override automatic line selec-
tion, press the desired LINE button
instead of pressing SPKPHONE/HEAD-
SET. You will be connected to that line
with the headset.
3. Press SPKPHONE/HEADSET again to
hang up.
To switch from the headset to handset, pick
up the handset and unplug the headset from
the phone to make or receive a call.

8Operation
To switch from headset to speakerphone,
just unplug the headset from the phone.
USING MUTE
To temporarily disconnect the speaker-
phone, handset, or headset without ending
the call, so you can talk privately with some-
one in the room, press MUTE. The MUTE in-
dicator lights.
To resume your call, press MUTE again. The
MUTE indicator goes off.
Note: The Mute feature is automatically can-
celled when you hang up, switch to the other
line, press dial buttons, memory buttons, or
LOWER/FLASH/REDIAL during a call.
USING REDIAL
You can quickly redial the last number dialed
by pressing REDIAL/PAUSE when you hear a
dial tone. The redial number is replaced each
time you dial a new number. The redial mem-
ory holds up to 32 digits, so it can store long-
distance as well as local numbers.
Note: The redial memory only stores the first
32 digits of any number dialed.
USING FLASH
Use FLASH to perform the switchhook opera-
tion for special services, such as Call Wait-
ing.
1. Press FLASH to put a call on hold and
take a second incoming call on the
same line.
2. Press FLASH again to return to the first
call.
USING HOLD
To place a call on hold, press HOLD. The line
indicator flashes slowly. To return to the call,
press the line button you are using or pick up
a parallel phone.
Note: Pressing another line button without
pressing
HOLD disconnects the current call.
USING THE DATA PORT
The phone is equipped with an extra phone
jack that allows you to connect a communi-
cation device (a computer modem, answer-
ing machine, or fax machine) to Line 2.
Connect a line cord (not supplied) from the
communication device to the DATA jack.
Note: You can not use Line 2 while a com-
puter modem or fax machine is connected to
the DATA jack and in use. Line 1 still func-
tions normally. When you are finish using the
modem or fax machine, Line 2 will be avail-
able.
MEMORY DIALING
You can store up to 20 numbers (32 digits
each) in memory and dial any stored number
by pressing one or two keys.
Storin
g
a Number in Memory
The phone has 10 memory location buttons.
Each button can recall two stored numbers:
one upper memory number and one lower
memory number.
1. Pick up the handset or press SPK-
PHONE/HEADSET.
2. Press
STORE
3. Enter the number you want to store,
including any pause. See "Entering a
Pause".
4. Choose a memory location and store the
number there.

9
Operation
• To store an upper memory location,
simply press a memory location but-
ton (M1–M10).
• To store a lower memory location,
press LOWER, then press a memory
location button (M1–M10).
5. Hang up the handset or press SPK-
PHONE/HEADSET again.
Note: To keep a record of each stored
number, use a flat-blade screwdriver to
lift the plastic cover from the telephone
number index card. Write the name on
the index card. For easy reference, you
can use the shaded areas for upper
memory numbers and the blank areas
for lower memory numbers. Use a pencil
in case you want to change it later.
Storing the Last Number Dialed in
Memory
1. Pick up the handset or press SPK-
PHONE/HEADSET.
2. Press
STORE.
3. Press REDIAL/PAUSE, then enter the
memory location.
Note: You can store the very last num-
ber dialed by pressing REDIAL/PAUSE,
but you should not press any digits
before pressing REDIAL/PAUSE. Other-
wise, the number will be stored as a
pause.
Entering a Pause
In some telephone systems, you must dial an
access code (9, for example) and wait for a
second dial tone before you can dial an out-
side number. You can store the access code
with the phone number. However, you
should also store a pause after the access
code to allow the necessary connection time.
1. Press REDIAL/PAUSE to enter a 2-sec-
ond pause.
2. Press REDIAL/PAUSE again for a longer
pause.
Note: Each Pause entry uses one digit
of memory.
Dialing a Memory Number
To dial a number stored in an upper memory
location, press the desired memory location
button.
To dial a number stored in a lower memory,
press LOWER then the desired memory loca-
tion button.
USING ANOTHER LINE
DURING A CONVERSATION
To make a call on another line:
1. Press HOLD to place the first call on
hold.
2. Press the other LINE button.
3. Press the first call’s LINE button at any
time to return to the first call.
To answer a call ringing on another line:
1. Press HOLD to place the first call on
hold.
2. Press the flashing LINE button to answer
the incoming call.
To switch between lines:
1. Press HOLD to place your current call on
hold.
2. Press the other LINE button to make or
answer another call.
Note: If AC power fails, the telephone
can only be operated with Line 1.

10 Operation
Transferring a Call During a
Conversation
You can transfer a call from one phone to an-
other parallel phone during your conversa-
tion.
1. Press
HOLD to place the call on hold.
2. Hang up the handset.
3. Pick up the handset on the parallel
phone. The line is automatically
released.
Notes:
• If the call is originally made from a paral-
lel phone with HOLD and a line status
indicator, the call can be transferred.
• When you are talking, a third party can
pick up a parallel phone and join in the
conversation, unless they are using the
same model 2 Line Phone.
CONFERENCE CALLS
1. Make or answer a call.
2. Press HOLD to make a call on another
line.
3. When the second call is connected,
press CONFERENCE. The lines are
immediately connected.
4. To hold both lines, press HOLD.
5. To release hold and resume the confer-
ence call between both lines, press
CONFERENCE.
6. To end the conference call, hang up.
Both parties are disconnected, or you
can press a LINE button if you wish to
continue with the call on that line. The
party on the other line will be discon-
nected.

11
Troubleshooting

Troubleshootin
g
We do not expect you have any problems
with your Two Line Phone, but if you do,
these suggestions might help.
If you still have problems, disconnect the
phone. If other phones on the same line work
properly, the fault is in this phone or its instal-
lation. If you cannot find the problem, take
the phone to your local RadioShack store for
assistance.
CARE
Keep the phone dry; if it gets wet, wipe it dry
immediately. Use and store the phone only in
normal temperature environments. Handle
the phone carefully; do not drop it. Keep the
phone away from dust and dirt, and wipe it
with a damp cloth occasionally to keep it
looking new.
Modifying or tampering with the phone’s in-
ternal components can cause a malfunction
and might invalidate its warranty and void
your FCC authorization to operate it. If your
phone is not performing as it should, take it
to your local RadioShack store for assis-
tance. If the trouble is affecting the telephone
lines, the phone company can ask you to dis-
connect your phone until you have resolved
the problem.
Li
g
htnin
g
Your telephone has built-in protection circuits
to reduce the risk of damage from surges in
telephone line current. These protection cir-
cuits meet or exceed the FCC requirements.
However, lightning striking the telephone
lines can damage your telephone.
Lightning damage is not common. Neverthe-
less, if you live in an area that has severe
electrical storms, we suggest that you unplug
your telephone during storms to reduce the
possibility of damage.
Problem Suggestions
No dial tone
Be sure you pressed the
correct LINE button.
Check that the phone line
and handset cords are
securely connected.
Line 1 works, but
Line 2 does not
Be sure you pressed the
correct LINE button.
Check that the line cord is
correctly connected to an
RJ14C jack. (RJ14C
jacks normally have four
visible wire contacts.)
Low volume or
unusual sounds
Someone has picked up
another phone on the
same line. Hang up the
other phone.
The LINE 2 indica-
tor stays on even
when the line is not
in use
Press LINE 1 or SPK-
PHONE/HEADSET to
pick up the line
Press LOWER, then
LINE 2 to turn off the
LINE 2 indicator
The power goes out
and the speaker-
phone stops work-
ing.
Reset the phone by
unplugging the AC jack
and then plugging it back
in.

43-1753
LIB787YY
04A01
Printed in China
RadioShack Corporation
Fort Worth, Texas 76102
Limited One-Year Warranty
This product is warranted by RadioShack against manufacturing defects in material and workman-
ship under normal use for one (1) year from the date of purchase from RadioShack company-owned
stores and authorized RadioShack franchisees and dealers. EXCEPT AS PROVIDED HEREIN, Ra-
dioShack MAKES NO EXPRESS WARRANTIES AND ANY IMPLIED WARRANTIES, INCLUDING
THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED
IN DURATION TO THE DURATION OF THE WRITTEN LIMITED WARRANTIES CONTAINED
HEREIN. EXCEPT AS PROVIDED HEREIN, RadioShack SHALL HAVE NO LIABILITY OR RE-
SPONSIBILITY TO CUSTOMER OR ANY OTHER PERSON OR ENTITY WITH RESPECT TO ANY
LIABILITY, LOSS OR DAMAGE CAUSED DIRECTLY OR INDIRECTLY BY USE OR PERFOR-
MANCE OF THE PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY, IN-
CLUDING, BUT NOT LIMITED TO, ANY DAMAGES RESULTING FROM INCONVENIENCE, LOSS
OF TIME, DATA, PROPERTY, REVENUE, OR PROFIT OR ANY INDIRECT, SPECIAL, INCIDEN-
TAL, OR CONSEQUENTIAL DAMAGES, EVEN IF RadioShack HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limita-
tion of incidental or consequential damages, so the above limitations or exclusions may not apply to
you.
In the event of a product defect during the warranty period, take the product and the RadioShack
sales receipt as proof of purchase date to any RadioShack store. RadioShack will, at its option, un-
less otherwise provided by law: (a) correct the defect by product repair without charge for parts and
labor; (b) replace the product with one of the same or similar design; or (c) refund the purchase
price. All replaced parts and products, and products on which a refund is made, become the prop-
erty of RadioShack. New or reconditioned parts and products may be used in the performance of
warranty service. Repaired or replaced parts and products are warranted for the remainder of the
original warranty period. You will be charged for repair or replacement of the product made after the
expiration of the warranty period.
This warranty does not cover: (a) damage or failure caused by or attributable to acts of God, abuse,
accident, misuse, improper or abnormal usage, failure to follow instructions, improper installation or
maintenance, alteration, lightning or other incidence of excess voltage or current; (b) any repairs
other than those provided by a RadioShack Authorized Service Facility; (c) consumables such as
fuses or batteries; (d) cosmetic damage; (e) transportation, shipping or insurance costs; or (f) costs
of product removal, installation, set-up service adjustment or reinstallation.
This warranty gives you specific legal rights, and you may also have other rights which vary from
state to state.
RadioShack Customer Relations, 200 Taylor Street, 6th Floor, Fort Worth, TX 76102
We Service What We Sell 12/99