Rand McNally HD 100 User manual

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User Manual

2
HD 100 Use
r
Manual
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Support
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Call us: 1-800-641-RAND (7263)
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E- ail us: [e-mail]
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Write to us:
Rand McNally
Attn: HD 100
®
Customer Support
106 Hi-Lane
Richmond, KY 40475
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Safe Driving Practices:
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This product is powered by lead-acid battery
Always use your best judgment, exercise caution and common sense
,Don’t Short Circuit. when the vehicle is in motion. Do not become distracted by the device
while driving. Minimize the amount of time spent looking at the device
while driving and use voice prompts when possible.
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When using the device, maintain a distance of
Do not input destinations, change settings, or access any functions
20cm from the body to ensure compliance with
requiring prolonged use of the device controls while driving. Pull over in
RF exposure requirements. asafeandlegalmannerbeforeattemptingsuchoperations. 
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2
HD 100 Use
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Manual
HD 100 User Manual 3

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FCC Compliance Statement
This device complies with part 15 of the FCC rules. to the following two
conditions: (1) this device may not cause harmful Operation is subject
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
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This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses, and can radiate
radio frequency energy and may cause harmful interference to radio
communications if not installed and used in accordance with the instructions.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one of the
following measures:
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• Reorient or relocate the receiving antenna.
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• Increase the separation between the equipment and the receiver.
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• Connect the equipment into an outlet that is on a different
circuit from the telematics unit.
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• Consult the dealer or an experienced radio/TV technician for help.
NOTE: The manufacturer is not responsible for any radio or TV
interference caused by unauthorized modifications or
changes to this equipment. Such modifications or
changes could void the user’s authority to operate the
equipment.

4
HD 100 Use
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Manual
Table of Contents
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Activating Your HD 100 for the First Time ................................... 5
Download Dock ....................................................................... 5
Connect HD 100 ...................................................................... 6
Activate Service Plan ................................................................. 6
Configure Account Settings ......................................................... 6
Connect TND
™
720 ................................................................... 6
Installing Your HD 100 ............................................................... 7
Installation Kit ......................................................................... 7
Installation Instructions ............................................................ 7-8
Alternative Install Options .......................................................... 8
Quick Diagnostics ..................................................................... 8
Troubleshooting .................................................................. 9-11
Accessing the Connect Web Portal ............................................. 12
Log On ................................................................................. 12
Feature Overview ................................................................ 13-14
Using the HD 100 Software ...................................................... 15
Getting Started ....................................................................... 15
Power On .......................................................................... 15
Log On ............................................................................. 15
Warning Screen ................................................................... 16
On-screen Keyboard ................................................................. 17
Status Bar .......................................................................... 18
Screen Calibration ................................................................ 19
HD100 Home Menu ............................................................... 20
Home Menu Safe-driving Screen .............................................. 21
HD 100 Mail ......................................................................................... 22
Inbox ............................................................................................... 23
Open Message..........................................................................................24
Outbox ............................................................................................ 25
Send Messages ...........................................................................................26
Options............................................................................................ 27
Mail Safe-driving Screen........................................................................ 27
HD 100 Hours of Service............................................................................ 28
Summary ..........................................................................................29-30
Duty Status ....................................................................................... 31-35
Logs ....................................................................................................36-38
DVIR .......................................................................................... 39-42
Options....................................................................................... 43-45
Company ......................................................................................... 46
HOS Safe-driving Screen....................................................................... 47
HD 100 SysInfo........................................................................................... 48
Settings ........................................................................................... 49
Info......................................................................................................... 49
Diagnostics...................................................................................... 50
SysInfo Safe-driving Screen................................................................... 51
HD 100 Stats .............................................................................................. 52
Driver Performance ................................................................................ 53
Fault Codes ..................................................................................................54
Help & Customer Support Information ....................................... 55
User Documentation .................................................................................. 55
Additional Resources ............................................................................55
Customer Support ...................................................................................... 56

6
HD 100 Use
r
Manual
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Activating Your HD 100 for the First Time
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NOTE: You need a TND
™
720 device to use your HD 100.
Activating your HD 100 will require you to plug both your
HD 100 and your TND
™
720 into your computer.
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Download the Dock
If you do not already have the Rand McNally Dock downloaded, go to
randmcnally.com/HD100dock and download and install the Dock.
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The Rand McNally Dock is an essential part of your Rand McNally GPS
device. It provides you with free software upgrades and access to map
updates. Through the Dock, you can also access the user guide for
your device and send feedback to Rand McNally via “Tell Rand”.
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To get started, click the link below to download the installation file.
Save the file to your desktop or another folder on your computer, then
select the file and click “run” to begin the installation. If the download
does not start, please adjust the settings on your Internet browser
and/or anti-virus software.
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Please connect your IntelliRoute
®
TND
™
to your computer to begin
using the Rand McNally Dock.

HD 100 Use
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Manual
7
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Activating Your HD 100 for the First Time
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Connect HD 100
Connect your HD 100 device to your computer with the
provided USB cable.
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The Dock will then walk you through step by step to activate
your service plan, configure your account settings and pair
your HD 100 and TND™ 720.
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Activate Service Plan
Select and purchase the HD 100 service plan that works for your
needs. The Dock will display information on these service plans.
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Configure Account Settings
The Dock will walk you through the essential settings and account
information you need to configure so you can use your HD 100 device
out of the box.
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NOTE: For more information on additional settings to further
customize your user experience, log in to the portal and click the
Help tab, then select Connect Help. The Connect web portal User
Manual will appear in a new tab in your browser. Click on the
Management section to view all account settings available to you.
Pair HD 100 with TND
™
720
You will be instructed to unplug your HD 100 first, then plug in your
TND
™
720 device. The Dock will then pair these two devices, enabling
them to work together once you install them in your truck.

8
HD 100 Use
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Manual
Installing Your HD 100
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Installing your HD 100 can take as little as 10 minutes. Install
instructions are provided here, as well as quick diagnostic
information so you can make sure your device is working correctly.
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Installation Kit
HD 100 Device HD 100 Get Started Card
9-pin Power Cable HD 100 User Manual
USB Cable Rand McNally Hours of Service Visor Card
Adhesive Velcro Strips Cable Ties
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Installation Instructions
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1. Locate the truck’s diagnostic port. Remove the plug on the
diagnostic port, connect the cable, and lock the collar and place.
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2. Route cable from the diagnostic port to the area where you
would like the HD 100 to be mounted, making sure to place it
away from any vents and where it won’t interfere with driver
(the right-most corner of the dash is usually an ideal area to
place the device), tucking the cable in the space between the
windshield and the dash.
3. Connect the device to the cable. You may choose to position the
device so the LEDs on the front of your device face away from
you so as to not distract while driving.
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4. Wipe the dash area where you would like to place the HD 100
with the alcohol-based wipe, making sure the surface dries
thoroughly. Peel the protective layer off one side of the Velcro
strips and place on the bottom of the HD 100 device, then peel
the other protective layer and place the device on your dash in
the desired location, pressing firmly to secure it to the
dash surface.
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5. Once the HD 100 is installed and connected to vehicle with
the cable, turn your truck on to accessory mode (the mode you
use to operate your radio and A/C without turning the ignition
on fully). The four lights on the side of the device should
illuminate. Check the colored LEDs on the side of your HD 100
to ensure the device is connected and running properly (Power:
Red, Wi-Fi: Amber, Cell: Green, Jbus: Blue).
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6. Turn on your TND
™
720 device. You will first see the
IntelliRoute
®
software Home Menu. Click the HD 100 button
on this screen.

HD 100 Use
r
Manual
9
Installing Your HD 100
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7. Once the HD 100 software loads, log onto the HD 100 software
by entering the Driver ID you created when activating your
device through the Rand McNally Dock. NOTE: you can also
refer to the Rand McNally HD 100 Activation email you received
after you completed this process. Your log-in information is in
this email for your records.
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NOTE: Do not cover the device or place anything over it that may
disable the GPS signal.
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Alternative Installation Options
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Contact Rand McNally Customer Support at 1-800-641-RAND (7263)
or [e-mail] for more information on
alternative installation options.
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Accessories and parts for alternative installations can also be
purchased at randmcnally.com/fleetaccessories .
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• 9 to 6-pin Cable Adapter
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• Drill-in Dash Mount Base
Quick Diagnostics
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Check the colored LEDs on the side of your HD 100 to ensure the
device is connected and running properly (Power: Red, Wi-Fi: Amber,
Cell: Green, Jbus: Blue).
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Verify GPS Communication
Select SysInfo icon from Home Menu. Select Diagnostics, then the GPS
tab. Verify GPS status is good and that there are values in the Latitude
and Longitude fields.
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Verify J1708/1939Communication
Drive the truck at least .2 miles. Select the SysInfo icon from Home
Menu. Select Diagnostics, then the J-Bus tab. Verify that there is an
odometer value in the Eng. odom. field. Then go back to the Home
Menu and select Stats. icon, then the Driver Performance tab. Verify
there is a value in the Miles field on the second line in the first column.
(Enterprise Plan only)
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Send Test Message
Select the Mail icon on the Home Menu and tap Send. Type message
subject and message text and tap Send in the upper left hand corner.
Make sure message indicator changes from X to a green check mark.
(Basic & Enterprise Plan only)

Installing Your HD 100
10
HD 100 Use
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Manual
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Power
On – Application up and running
Off – Power Off
Fast Flash – System error
Slow Flash – Bootloader running
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Display
On – VNC client is connected to VNC server
Off – Wi-Fi modem is off
Fast Flash – Wi-Fi error
Slow Flash – Wi-Fi client connected
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ATTN
On – Attention necessary by Driver
Off – No attention necessary
Fast Flash – Not supported
Slow Flash – Not supported
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JBus
On – Data received from at least one JBus
Off – No data received from any Jbus
Fast Flash – JBus error (iBridge not responding, etc.)
Slow Flash – Missing data from JBus
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Troubleshooting
The LEDs on the side of the HD 100 illuminate to indicate that the
device is connected and running properly. If one or more of the four
lights are not illuminated, meaning they are either off or flashing,
there may be an error.

Installing Your HD 100
HD 100 Use
r
Manual
11
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No power or intermittent power loss:
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Check power connection
Ensure that the cable is secured to the HD 100 device. Reestablish the
cable connections by unplugging them, then plugging them back in.
Make sure locking collar is turned. Then check that the red LED light is
on, which indicates the device is powered on.
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Check communications
Check that the colored LEDs on the front of your HD 100 are
illuminated which indicate the device is connected and running
properly (Wi-Fi: Amber, Cell: Green, Jbus: Blue).
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Unable to send and receive messages:
(Basic & Enterprise plan only)
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Check communications
Check that the colored LEDs on the front of your HD 100 are
illuminated which indicate the device is connected and running
properly (Wi-Fi: Amber, Cell: Green, Jbus: Blue).
Restart the device
Restart the device by first logging off on your target device, then
pressing the Power button. Then disconnect the cable from your
HD 100 device. This will cause the device to reset and reconnect.
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Unable to connect Cell or Wi-Fi
®
:
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Restart the device
Restart the device by first logging off on your target device, then
pressing the Power button. Then disconnect the cable from your
HD 100 device. This will cause the device to reset and reconnect.
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Check communications
Move the truck to ensure that the issue is not signal interference.
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Nothing appears on device:
Make sure your target device is charged and powered on.
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Check communications
Move the truck to ensure that the issue is not signal interference.

Installing Your HD 100
12
HD 100 Use
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Manual
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Screen not responding:
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Check power connection
Ensure that the cable is secured to the HD 100 device. Reestablish the
cable connections by unplugging them, then plugging them back in.
Make sure locking collar is turned. Then check that the red LED light is
on, which indicates the device is powered on.
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Hold down the Home button on the bottom right corner of your device
for 5 seconds. This will cause the Calibration screen to come up.
Follow the instructions provided on the screen.
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Restart the device
Restart the device by first logging off on your target device, then
pressing the Power button. Then disconnect the cable from your
HD 100 device. This will cause the device to reset and reconnect.
JBus not responding:
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Make sure truck ignition is on
Restart the engine
Restart the device
Restart the device by first logging off on your target device, then
pressing the Power button. Then disconnect the cable from your
HD 100 device. This will cause the device to reset and reconnect.

HD 100 Use
r
Manual
13
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Accessing the Connect Web Portal
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The Rand McNally Connect web portal is the web-based compliance
reporting & vehicle performance tool that allows you to view the Hours
of Service and vehicle performance data that your HD 100 collects.
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Sign onto the portal on your computer to view your driver logs in
various different reports. Log data in the portal available for six months
in the portal, per the U.S. Department of Transportation’s requirement.
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NOTE: You do not have to log onto the Connect web portal before
you can use your HD 100 in your truck the first time. You may refer
to the portal when you would like to view your driver log history.
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Log On
Sign on to the Rand McNally Connect web portal on your computer
to view your HOS logs and performance*.
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To log onto the Connect web portal, go to connect.randmcnally.com.
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Enter the email and password that you created during the HD 100
Activation process on the Dock (you can also reference the HD 100
Activation email you should have received after completing this process).

14
HD 100 Use
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Manual
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Accessing the Connect Web Portal
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Feature Overview
Depending upon the service plan you select, you will be able to
access various features in the Connect web portal. The table
below summarizes these features and which service plans include
each feature.

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EOBR Basic Enterprise
Dashboard 
The Dashboard is the home screen of the portal. It provides configurable gauges and charts for at-a-glance analysis of critical performance
metrics and trends. Each portal user can configure the data in their dashboard, with the ability to compare a specific driver or vehicle
group’s performance to the fleet’s overall performance.


X
Management 
The Management application allows you to configure your Rand McNally Connect web portal experience so you and your organization can
maximize the value of its tracking, reporting and communication features. The Management application enables you to create and modify
driver log-in credentials and settings, portal user log-in credentials and settings, reporting groups, Portals well as perform all
other functions related to setting up your Rand McNally Connect web portal account.
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X
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X
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X
Reports 
The Reports application enables you to gain insight into your fleet’s performance so you can make sense of what happens on the road,
whether you want to run reports for one driver or vehicle, a particular group of drivers or vehicles, or your whole fleet. The Reports
application allows you to manage driver and vehicle performance data, fuel consumption by state, diagnostic fault codes for vehicle mainte-
nance purposes, and more.
Driver/
Vehicle
Info
Driver/
Vehicle
Info
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All
Compliance 
The Compliance application is the core of Rand McNally’s electronic driver logs solution, allowing you to keep all of your Hours of Service
and DVIR records accurate, up-to-date, and in one easy-to-access location for the required 6-month period, without the mistakes and
hassle of paper log books. The Compliance application enables you to manage HOS logs, DVIR entries, personal conveyance usage
(if enabled), and more.
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X
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X
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X
Mail   
The Mail application enables you to have constant communication with your drivers while they are out on the road. If you are an owner
operator, you can also configure your settings and use the Mail application to communicate with your team driver or spouse.

X

X
Mapping 
The Mapping application enables you to view where your drivers and vehicles are at right now and how they’re performing, as well as
where they’ve traveled recently. The Mapping application features tools that can help you drill into how your drivers are progressing
through their day and how they’re performing, such as performance and Hours of Service alerts (in addition to the alerts that can be set up
via the Management > System Settings > Email Alerts section of the portal), as well as others that can help you find the closest truck to a
saved location, enabling you to find the vehicle best suited to pick up an available load from a customer location.
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X
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X
Help   
Provides various instructional resources for your HD 100 device and the Connect web portal, such as user manuals and how-to videos. X X X

16
HD 100 Use
r
Manual
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Getting Started
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Exhibit 1.
TND
™
720 Power Button
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Exhibit 2.
HD 100 Log On Screen
Power On
Turn on your truck to accessory mode (the mode you use to operate
your radio and A/C without turning on the ignition fully) to power on
your HD 100 device.

Press the Power button on your TND™ 720.

Log On
You will first see the IntelliRoute
®
software Home Menu.
Click the HD 100 button on this screen.
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Once the HD 100 software loads, log onto the HD 100 software by
entering the Driver ID you created when activating your device
through the Rand McNally Dock. Tap Submit [Exhibit 2, (c)].
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NOTE: You can also refer to the Rand McNally HD 100 Activation
email you received after you completed this process. Your log-in
information is in this email for your records.
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To go back to the IntelliRoute Home Menu, select the Back button.
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NOTE: To log off your HD 100, select the Logoff icon on the
HD 100 Home Menu.

HD 100 Use
r
Manual
17
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Icon Definition
Wi-Fi
Cell
Getting Started
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Exhibit 3.
Warning Screen
Warning Screen
The Warning Screen [Exhibit 3] reminds you that using
your HD 100 and TND
TM
720 while driving can be distracting.
Be cautious and wise.
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Tap Continue [Exhibit 3] to complete the logon.
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Communication Status
You must have a cell or Wi-Fi connection to log on
for the first time.
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Locate the communication icon on the status bar. Icons and their
definitions are shown in the table to the left.
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Tap the keyboard button in the bottom left corner of the keyboard
if you cannot view the status bar.
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Note: If you have a signal but still see errors (such as Invalid
Logon), refer to the Rand McNally HD 100 Activation email you
received after you completed the activation process through the
Dock. This email contains your Driver ID.

18
HD 100 Use
r
Manual
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On-Screen Keyboard
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(a)
Exhibit 4.
On-screen Keyboard
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(f)
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(b)
(c)
(d)
(e)
On-screen Keyboard
The HD 100 on-screen keyboard is quick to access and easy to use.
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• All controls are on the screen.
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• Large button faces fit your fingers.
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To use the keyboard:

• Tap the keyboard button [Exhibit 4, (e)] on the HD 100 status
bar to display the keyboard.

• Tap the ABC or !@# buttons [Exhibit 4, (a)] to view
alphanumeric characters and symbols respectively. The arrow
button [Exhibit 4, (c)] on the right on the ABC screen allows you
to change between upper and lower-case letters.

• Tap the Delete button [Exhibit 4, (b)] to erase a character.

• Tap the space bar button to insert a space [Exhibit 4, (f)].

• Tap Enter [Exhibit 4, (d)] to type on the next line.

• Tap the keyboard button [Exhibit 4, (e)] again to hide
the keyboard.