Rawafed Libya Tooway User manual

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Customer!Service!Department!

Tooway!Troubleshooting!Guide!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Version!1.0!–!June!2014!
4$1+&5! ! Customer!Service!Department!
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58&903+',.$03/01&.-+&!""#$%&-$'3#$'+&:::::::::::::::::::& ;&
&1.1!Modem!………………………………..………………………………………..………..! 2!
! 1.2!Dish!………………………………..………………………………………..……….......!! 2!
! 1.3!TRIA!………………………………..………………………………………..……….......! 2!
! 1.4!Coaxial!cable!………………………………..………………………………………....! 3!
! 1.5!Ethernet!cable!………………………………..……………………………………….! 3!
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2.1!Front!………………………………..……….................................................! 4!
2.2!Back!.............................................................................................! 4!
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!3.1!No!LEDs!/!Lights!………………………………..………...............................!! 5!
!3.2!Rx!Light!blinking!or!off!………………………………..……….....................!! 5!
!3.3!LAN!light!off!………………………………..……….....................................!! 5!
!3.4!Normal!Operation!………………………………..………............................! 5!
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>8&C''"'&.'"()*+,-""./01&(,/01&D3=/0&4$1+&:::::::::::::::::&& E&
! 4.1!Orange!Circle!in!modem!box!……………………………………………….....!! 6!
!4.2!Red!Exclamation!Mark!in!the!IFL!box!……………………………………...!! 7!
!4.3!Red!Exclamation!Mark!in!the!TRIA!box!…...……………………………...!! 8!
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B8&7$00".&A"00+A.&."&.-+&<"3+=&!'"()*+,-""./018888888888888888888888888888888888&& F&
! 5.1!Connect!computer!directly!……………………………………………………..!! 9!
! 5.2!Enable!“Local!Area!Connection”!adapter!…………………………….....!! 9!
! ! 5.2.1!Windows!7!…………………………………………………………......!! 9[10!
! ! 5.2.2!Windows!XP!…………………………………………………………....!! 10!
! 5.3!Enable!DHCP!…………………………………………………………..................!! 11!
! ! 5.3.1!Windows!7!…………………………………………………………......!! 11[13!
! ! 5.3.2!Windows!XP!…………………………………………………………....!! 13[15!
! ! 5.3.3!Mac!OSX!…………………………………………………………..........!! 15[16&!

Tooway!Troubleshooting!Guide!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Version!1.0!–!June!2014!
4$1+&;! ! Customer!Service!Department!
58&903+',.$03/01&.-+&!""#$%&-$'3#$'+&
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Upon!signing!the!service!contract,!the!client!is!supplied!with!a!number!of!hardware!items!to!facilitate!
the!use!of!their!Internet!service.!The!basic!components!are!described!below:!
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The!Tooway!Modem!is!used!to!establish!data!transfers!using!a!
satellite!as!a!relay.!The!modem’s!main!function!is!to!transform!an!
input!bitstream!to!a!radio!signal!and!vice!versa.&
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A!satellite!dish!is!an!antenna!with!a!curved!reflective!
surface!that!is!used!to!collect!and!project!radio!waves.!
The!Tooway!satellite!dish!is!designed!to!send!and!receive!
microwaves!to!and!from!the!communication!satellite.!&
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A!TRIA!(Transmit!and!Receive!Integrated!Assembly)!is!a!
device!used!to!process!signals!to!and!from!the!dish!and!
the!satellite.!It!converts!the!high!frequency!KA[band!
satellite!signals!to!and!from!the!L[band!microwave!
signals!used!for!the!transmission!between!the!dish!and!
the!modem.!
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Tooway!Troubleshooting!Guide!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Version!1.0!–!June!2014!
4$1+&?! ! Customer!Service!Department!
58>&7"$K/$*&7$)*+&
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Coaxial!cable!is!used!as!a!transmission!line!for!radio!
frequency!signals.!The!cable!has!an!inner!conducting!copper!
core!surrounded!by!an!insulating!layer!that!is!surrounded!by!
a!second!tubular!conducting!shield.!Coaxial!cables!are!
unique!in!that!their!dimensions!are!accurately!controlled!to!
give!a!precise!and!constant!conduction!rate.!
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An!Ethernet!cable!is!one!of!the!most!popular!forms!of!network!
cable!used!on!wired!networks!to!transfer!data!from!one!device!to!
another.!Ethernet!cables!connect!devices!on!local!area!networks!
(LANs)!such!as!PCs,!routers!and!switches.!The!Ethernet!cable!
supplied!can!be!used!to!connect!the!modem!directly!to!a!
PC/laptop!or!to!a!router!that!will!then!share!the!Internet!
connection.!!
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Tooway!Troubleshooting!Guide!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Version!1.0!–!June!2014!
4$1+&>! ! Customer!Service!Department!
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LIM@!&ML&<MHC<&
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4NI&–!Indicates!that!power!is!supplied!to!the!
satellite!modem!
IK[!Indicates!that!the!modem!is!synching!
(connecting)!or!synched!(connected)!to!the!
satellite!network!
!K[!Indicates!that!the!modem!is!transmitting!
data!
OD@[!Indicates!that!there!is!a!PC!or!alternative!
device!(e.g.!Router)!connected!to!the!satellite!
modem.!
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PD7Q&ML&<MHC<&
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4"#+'&J0R(.&–!Power!adapter!input!jack!
9GP&–!Used!to!connect!modem!to!PC/Laptop!
for!firmware!upgrades!and!advanced!
configurations!
C.-+'0+.&4"'.[!Network!port!to!connect!
modem!to!PC/Laptop!or!router!
7"$K/$*&7$)*+&J0R(.&–!Used!to!connect!coaxial!
cable!which!is!connected!to!the!TRIA!on!the!
dish!!
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Tooway!Troubleshooting!Guide!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Version!1.0!–!June!2014!
4$1+&B! ! Customer!Service!Department!
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•Check!power!cable!is!plugged!in!firmly!at!the!back!of!the!modem,!at!the!external!PSU!(power!
source!unit)!and!directly!at!the!wall!socket.!
•Check!power!supply!directly!in!an!alternate!wall!socket&
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•Switch!off!the!satellite!modem!for!15!minutes!then!switch!back!on,!waiting!for!5!minutes!
before!checking!the!LED!status!and!testing!the!connection.&
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•Check!cabling!between!Modem!and!PC!/!Laptop!/!Router!to!confirm!that!they!are!connected!
correctly!
•Replace!Ethernet!cable!between!the!satellite!modem!and!PC!/!Laptop!/!Router!
•If!using!a!Router!/!Firewall,!try!a!direct!connection!by!disconnecting!the!Ethernet!cable!
supplied!from!the!back!of!the!Ethernet!Router!and!connect!to!the!network!port!on!your!PC!/!
Laptop!(As!per!above!instructions,!remember!to!switch!the!satellite!modem!off!and!on!after!
changing!device)!
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oPlease!ensure!that!the!“Local!Area!Connection!“!LAN!adapter!on!your!PC!/!Laptop!is!
enabled!
oEnsure!that!the!computer!is!set!up!for!DHCP!
oMake!sure!you!have!received!the!correct!IP!address!from!the!Tooway!modem;!
normally!it!would!either!be!“192.168.100.3”!or!“192.168.100.4”!if!the!modem!is!not!
connected!to!the!Tooway!Service!(If!all!the!lights!on!the!modem!are!not!lit).!If!you!are!
connected!to!the!Tooway!service,!all!the!lights!on!the!modem!would!be!lit,!and!you!
would!receive!an!IP!address!that!would!either!start!with!“5.x.x.x”!or!“10.x.x.x”!!
oTest!with!a!2nd!PC!/!Laptop&
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•If!you!are!using!an!Ethernet!Router,!please!try!a!direct!connection!by!disconnecting!the!
supplied!Ethernet!cable!from!the!back!of!the!Ethernet!Router!and!connecting!it!to!the!
network!port!on!your!PC!/!Laptop!(remember!to!switch!the!satellite!modem!off!and!on!after!
changing!device).!
•If!already!using!a!direct!connection,!try!a!second!PC!/!Laptop!
•Where!you!are!confident!in!doing!so,!please!confirm!the!IP!being!picked!up!by!the!PC!/!Laptop!
when!directly!connected.!
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Tooway!Troubleshooting!Guide!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Version!1.0!–!June!2014!
4$1+&E! ! Customer!Service!Department!
>8&!'"()*+,-""./01&(,/01&D3=/0&4$1+&
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This!means!the!Tooway!modem!is!not!online.!Proceed!by!clicking!on!the!Modem&button!on!the!left!
hand!side;!this!will!open!the!Modem/IFL!Cable!Status!page.!The!example!below!shows!what!the!
Modem/IFL!Cable!Status!page!should&look&like!when!you!are!connected.!
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Tooway!Troubleshooting!Guide!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Version!1.0!–!June!2014!
4$1+&V! ! Customer!Service!Department!
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4",,/)*+&G"*(./"0,U&
IK&G@IU!Below!9db!you!will!have!no!connection,!the!dish!might!have!moved!out!of!alignment.!In!the!
example!the!Rx!SNR!is!10.6db.!!
Solution:!Contact!Rawafed!Libya!to!arrange!a!service!call.!
7$)*+&I+,/,.$0A+U!3!Ohms!and!above!the!system!will!not!perform!to!specification.!!
Solution:!Replace!the!IFL!cable!or!contact!Rawafed!Libya!to!arrange!a!service!callout.!
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This!means!there!is!a!problem!with!the!cable!from!the!dish!to!the!Tooway!modem.!
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1. Power!down!the!Tooway!modem!
2. Remove!the!IFL!cable!from!the!Tooway!modem!
3. Attach!the!cable!to!the!Tooway!Modem!
4. Power!the!modem!and!access!the!Basic!Status!Page!(http://192.168.100.1)!
5. If!the!Red!exclamation!mark!is!still!present!in!the!IFL!box,!then!arrange!for!a!service!callout!
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Tooway!Troubleshooting!Guide!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Version!1.0!–!June!2014!
4$1+&W! ! Customer!Service!Department!
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This!means!there!is!a!problem!with!the!TRIA!on!the!Tooway!dish.!The!TRIA!would!need!replacement.!
Solution:!Arrange!for!a!service!callout!
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Tooway!Troubleshooting!Guide!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Version!1.0!–!June!2014!
4$1+&F! ! Customer!Service!Department!
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A!computer!only!has!one!Ethernet!cable!connection!and!would!look!
similar!to!the!illustration!to!the!left.!So!the!one!end!of!the!cable!will!be!
connected!to!the!computer!and!the!other!end!will!be!connected!to!the!
Tooway!Modem.
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1. Click!on!G.$'.!!
2. Open!7"0.'"*&4$0+*!!
3. Select!@+.#"'S&$03&J0.+'0+.!!
4. Select!@+.#"'S&$03&G-$'/01&7+0.+'!!
5. Which!version!of!Windows!do!you!have?!!
a. N/03"#,&V![!In!the!left!pane!select!7-$01+&$3$R.+'&,+../01,!!
b. N/03"#,&[/,.$![!In!the!left!pane!select!<$0$1+&@+.#"'S&7"00+A./"0,!!
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This!will!take!you!to!the!Network!Connections!Page.!After!the!modem!has!been!connected!with!the!
Ethernet!cable,!you!should!be!able!to!see!a!“Local!Area!Connection”!icon!as!displayed!below.!
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