
Troubleshooting
TRANSMITTER
No power LED
• Ensure power supply unit is sending proper voltage
• If using POC, ensure that the unit sending POC is connected to power
• If using POC, try powering the unit directly to ensure unit operates stand alone
No HDMI LED
• Plug Source directly into Display to ensure operability
• Change the resolution of the source device to 1080p or 4K30 (No HDR)
• Set a canned EDID; Source may require power cycle
• Swap HDMI cable between Transmitter and Source
— HDMI Handshakes with cables under 2 meters may not sync properly
No HDBaseT Extension
• Check the connecting cable length as the Max Distances are 40M at 4K or 70M at 1080p;
HDBaseT recommends Cat 6A; Cat 6 and Cat 5e may experience a 5-20% loss of distance
• Remove excess service loops and bundles of cable. HDBaseT recommends up to 6 runs of
Cat cabling in a single bundle
• Bypass all patch-panels and punch down blocks
• Re-terminate connectors; IP continuity testers may indicate correct pinouts, however,
HDBaseT signals are transmitted differently than ethernet signals
RECEIVER
No power LED
• Ensure power supply unit is sending proper voltage
• If using POC, ensure that the unit sending POC is connected to power
• If using POC, try powering the unit directly to ensure unit operates stand alone
No HDMI LED
• Plug Source directly into Display to ensure operability
• Change the resolution of the source device to 1080p or 4K30 (No HDR)
• Set a canned EDID; Source may require power cycle
• Swap HDMI cable between Receiver and Source
— HDMI Handshakes with cables under 2 meters may not sync properly
No HDBaseT Extension
• Check the connecting cable length as the Max Distances are 40M at 4K or 70M at 1080p;
HDBaseT recommends Cat 6A; Cat 6 and Cat 5e may experience a 5-20% loss of distance
• Remove excess service loops and bundles of cable. HDBaseT recommends up to 6 runs of
Cat cabling in a single bundle
• Bypass all patch-panels and punch down blocks
• Re-terminate connectors; IP continuity testers may indicate correct pinouts, however,
HDBaseT signals are transmitted differently than ethernet signals