Red Epic 4K Broadcast Module User manual

RED 4K BROADCAST MODULE
RED.COM
RED 4K BROADCAST MODULE
OPERATION GUIDE

COPYRIGHT © 2015 RED.COM, INC
RED 4K BROADCAST MODULE OPERATION GUIDE
955-0072, REV-E | 2
TABLE OF CONTENTS
Disclaimer 3
Copyright Notice 3
Trademark Disclaimer 3
Compliance Statements 3
Safety Instructions 5
Chapter 1: 4K Broadcast Module Introduction 6
Introduction 6
System Requirements 7
Additional Resources 7
Chapter 2: 4K Broadcast Module Connectors 8
4K Broadcast Module Connectors 8
SDI-OUT Pinout 9
SYNC Pinout 9
TC Pinout 9
Chapter 3: Install and Connect the Module 10
Install the 4K Broadcast Module 10
Remove the 4K Broadcast Module 11
Output 4K Quad 3G/HD-SDI 12
Set Up Timecode with the 4K Broadcast Module 14
Set Up Genlock with the 4K Broadcast Module 15
Enable a Test Pattern 16
4K Broadcast Module Status 17
Chapter 4: 4K Broadcast Module Maintenance 18
Clean 4K Broadcast Module Exterior Surfaces 18
Store 4K Broadcast Module 18
Water Damage 18
Chapter 5: Troubleshoot Your 4K Broadcast Module 19
Err (Error) Link Status 19
Video Does Not Display Correctly 19
No Timecode in Via 4K Broadcast Module 19
Cannot Genlock Via 4K Broadcast Module 20
Genlock Not In Sync When Using Long Cables 20
Can Only Select Quadrant as Output 20
FullRes Sharpening 21
Appendix A: Technical Specifications 22
4K Broadcast Module 22
Appendix B: 4K Broadcast Module Compatibility 23
Supported Frequencies 23
Attach 4K Broadcast Module 23
Compatible RED Devices 23
Compatible Timecode and Genlock Devices 23
Compatible Third-Party Devices 24
Appendix C: 4K Broadcast Module Workflow 25
Essential (Basic) Broadcast Setup 25
Broadcast Setup with SMPTE Fiber Bridge 26

RED 4K BROADCAST MODULE OPERATION GUIDE
COPYRIGHT © 2015 RED.COM, INC 955-0072, REV-E | 3
DISCLAIMER
RED has made every effort to provide clear and accurate informa-
tion in this document, which is provided solely for the user’s infor-
mation. While thought to be accurate, the information in this docu-
ment is provided strictly “as is” and RED will not be held responsible
for issues arising from typographical errors or user’s interpretation
of the language used herein that is different from that intended by
RED. All safety and general information is subject to change as a
result of changes in local, federal or other applicable laws.
RED reserves the right to revise this document and make changes
from time to time in the content hereof without obligation to notify
any person of such revisions or changes. In no event shall RED, its
employees or authorized agents be liable to you for any damages
or losses, direct or indirect, arising from the use of any technical or
operational information contained in this document.
For comments or questions about content in this Operation Guide,
please send a detailed email to [email protected].
COPYRIGHT NOTICE
COPYRIGHT© 2015 RED.COM, INC.
All trademarks, trade names, logos, icons, images, written material,
code, and product names used in association with the accompa-
nying product are the copyrights, trademarks or other intellectual
property owned and controlled exclusively by RED.COM, INC.
TRADEMARK DISCLAIMER
All other company, brand and product names are trademarks or reg-
istered trademarks of their respective holders. RED has no affiliation
to, is not associated or sponsored with, and has no express rights
in third-party trademarks. Torx is a registered trademark of Acument
Intellectual Properties, LLC in the United States or other countries.
COMPLIANCE STATEMENTS
INDUSTRIAL CANADA EMISSION COMPLIANCE STATE-
MENTS
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada.
FEDERAL COMMUNICATIONS COMMISSION (FCC) STATE-
MENTS
This equipment has been tested and found to
comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reason-
able protection against harmful interference
in a residential installation. This equipment
generates, uses and can radiate radio fre-
quency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that inter-
ference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more
of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for
help.
In order to maintain compliance with FCC regulations, shielded
cables must be used with this equipment. Operation with non-ap-
proved equipment or unshielded cables is likely to result in interfer-
ence to radio and TV reception. The user is cautioned that changes
and modifications made to the equipment without the approval of
manufacturer could void the users authority to operate this equip-
ment.
NOTE: This device complies with Part 15 of the FCC Rules.
Operations subjected to the following two conditions (1) this device
may not cause harmful interference, and (2) this device must accept
any interference received, including that may cause undesirable in-
terference.
CAUTION: Regulations of the FCC and FAA
prohibit airborne operation of radio-frequency
wireless devices because there signals could
interfere with critical aircraft instruments.
CAUTION: If the device is changed or modified
without permission from RED, the user may
void his or her authority to operate the equip-
ment.
AUSTRALIA AND NEW ZEALAND STATEMENTS
RED declares that the radio equipment described in this document
comply with the following international standards.
IEC 60065 – Product Safety
RED declares digital devices described in this document comply
with the following Australian and New Zealand standards.
AS/NZS CISPR 22 – Electromagnetic Interference
AS/NZS 61000.3.2 – Power Line Harmonics
AS/NZS 61000.3.3 – Power Line Flicker
JAPAN STATEMENTS
This is a Class B product based on the
standard of the Voluntary Control Council
for Interference (VCCI) for information tech-
nology equipment. If this equipment is used
near a radio or television receiver in a do-
mestic environment, it may cause radio in-
terference. Install and use the equipment
according to the instruction manual.

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EUROPEAN UNION COMPLIANCE STATEMENTS
INFORMATION
Products with the CE mark-
ing comply with the EMC
Directive (2004/108/EC) and
the Low Voltage Directive
(2006/95/EC) issued by the
Commission of the Europe-
an Community. Compliance with these directives implies conformity
to the following European Product Family Standards.
EN 55022 (CISPR 22) – Electromagnetic Interference
EN 55024-1 (CISPR 24) – Electromagnetic Immunity
EN 61000-3-2 (IEC610000-3-2) – Power Line Harmonics
EN 61000-3-3 (IEC610000) – Power Line Flicker
EN 60065 (IEC60065) – Product Safety
WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT (WEEE)
The Waste Electrical and Electronic Equip-
ment (WEEE) mark applies only to countries
within the European Union (EU) and Norway.
This symbol on the product and accompany-
ing documents means that used electrical
and electronic products should not be mixed
with general household waste. For proper
treatment, recovery and recycling, please
take this product to designated collection
points where it will be accepted free of
charge. Alternatively, in some countries you
may be able to return your products to your
local retailer upon purchase of an equivalent
new product.
Disposing of this product correctly will help save valuable resources
and prevent any potential negative effects on human health and the
environment, which could otherwise arise from inappropriate waste
handling. Please contact your local authority for further details of
your nearest designated collection point. Penalties may be appli-
cable for incorrect disposal of this waste, in accordance with you
national legislation.
For business users in the European Union, if you wish to discard
electrical and electronic equipment, please contact your dealer or
supplier for further information.
RESPONSIBLE PARTY:
RED Digital Cinema
34 Parker
Irvine, CA 92618
USA

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SAFETY INSTRUCTIONS
DO NOT use the camera or accessories near water. Avoid ex-
posing your camera to moisture. The unit is not waterproof,
so contact with water could cause permanent damage to the
unit as well as electric shock and serious injury to the user. DO
NOT use the camera in the rain or under other conditions with
high moisture without appropriate protection, and immediately
remove power source if camera or accessories are exposed to
moisture.
WARNING: To reduce the risk of fire or elec-
tric shock, do not expose the camera to
rain or moisture.
DO NOT expose the DSMC to laser beams, as laser beams may
damage the sensor.
DO NOT expose your camera to excessive vibration or impact
(shock). Be careful not to drop your camera. Internal mecha-
nisms may be damaged by severe shock. Mechanical alignment
of optical elements may be affected by excessive vibration.
ELECTROMAGNETIC INTERFERENCE: The use of devices us-
ing radio or other communication waves may result in the mal-
function or interference with the unit and/or with audio and
video signals.
Clean only using a dry cloth. When cleaning your camera, re-
member that it is not waterproof and moisture can damage
electronic circuitry. DO NOT rinse or immerse any element
of the camera, lens or other accessory, keep them dry at all
times. DO NOT use soaps, detergents, ammonia, alkaline
cleaners, and abrasive cleaning compounds or solvents. These
substances may damage lens coatings and electronic circuitry.
Maintain sufficient ventilation—DO NOT block any ventilation
openings or obstruct cooling fan airflow.
CAUTION: Proper camera ventilation re-
quires a minimum 1/2" (1.25 cm) clear-
ance between the camera ventilation
openings and external surfaces. Verify
that objects that can block the fan intake
and exhaust ports do not impede airflow.
Failure to permit adequate airflow may re-
sult in overheating of the camera, degrad-
ed operation and in extreme situations,
damage to the camera.
DO NOT operate or store near any heat sources such as radia-
tors, heat registers, stoves, or any other apparatus that pro-
duce heat. Store in a protected, level and ventilated place.
Avoid exposure to temperature extremes, damp, severe vibra-
tion, strong magnetic fields, direct sunlight or local heat sourc-
es during storage. Remove any batteries from the camera be-
fore storage. Recommended storage and usage temperatures
for your camera, lenses and other accessories are:
‒Operating range: 0°C to 40°C (32°F to 104°F)
‒Storage range: –20°C to 50°C (–4°F to 122°F)
If there are any performance issues with your camera or acces-
sories when operating within this temperature range, please
file a support ticket on support.red.com.
The DSMC Side Handle, Side SSD Module, rear modules and
lens mount are NOT HOT SWAPPABLE, meaning you cannot
remove or install them while the camera is turned on. Before
installing or removing any of these accessories, you MUST turn
off the camera. Failure to do so may result in damage to the
accessory and/or camera BRAIN that will not be covered under
warranty.
DO NOT bypass the third prong of the grounding-type plug on
the power cord of the AC Power Adapter. A grounding-type
plug has two blades and a third “grounding” prong. The third
prong is provided for your safety. A grounding-type plug shall
be connected to an outlet with a protective earthen connec-
tion. If the grounding-type plug does not fit into your outlet,
do not attempt to modify the plug or outlet, consult a qualified
electrician.
Protect all power cords from being pinched, walked on or
driven over by a vehicle. Replace any power cords suspected
of sustaining damage due to crushing or other forms physical
damage.
CAUTION: The power cord plug for the AC
Power Adapter is used as the power dis-
connect. To disconnect all power from the
AC Power Adapter, unplug the power cord
plug from the wall outlet. During use, the
power cord plug should remain easily ac-
cessible at all times.
Lithium Ion batteries may be subject to special handling re-
quirements pursuant to federal and local laws. Please refer to
specific shipping instructions included with your battery re-
garding proper transport of your battery. DO NOT handle your
battery if it is damaged or leaking. Disposal of batteries must
be in accordance with local environmental regulations. For
example, California law requires that all rechargeable batter-
ies must be recycled by an authorized recycle center. Storing
batteries fully charged or in high temperature, conditions may
permanently reduce the life of the battery. Available battery
capacity may also be temporarily lessened after storage in low
temperature conditions.
WARNING: DO NOT expose the battery to
excessive heat.
WARNING: Danger of explosion if an incor-
rect battery is charged with the RED Char-
ger or is used to power the camera and
accessories. Replace only with the same
or equivalent type battery.
CAUTION: Refer all service and repair to
qualified RED service personnel. To reduce
the risk of electric shock, and damage to
the camera or accessories, DO NOT at-
tempt to perform any servicing other than
any procedures that are recommended in
the operating instructions.

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INTRODUCTION
The RED® 4K Broadcast Module provides a 4K Ultra-High Definition (UHD) streaming video feed, enabling
you to capture and view action in real-time. The 4K Broadcast Module uses four (4) 1080p 3G-SDI output
connections to broadcast 4K video at up to 59.94 frames per second (FPS).
For the first time, the unrivaled crisp and detailed images created by the EPIC DRAGON and SCARLET DRAGON
cameras can be broadcasted, creating a refined 4K viewing experience. The 4K Broadcast Module adds to the
arsenal of features the EPIC DRAGON and SCARLET DRAGON offer. In addition to streaming a live 4K UHD
video feed from the 4K Broadcast Module, the BRAIN can simultaneously:
Record to SSD at 6K, 5K, or 4K.
Live stream at up to 1080p via the HD-SDI connector.
Live stream at up to 1080p via the HDMI connector.
Five (5) 1/4-20 mounting holes are built into the top of the module, allowing for various mechanical peripherals
to be attached.
NOTE: The in-camera menus displayed in this guide are from a future firmware release. Menus and features are
subject to change at any time.
4K Broadcast Module
01 4K BROADCAST MODULE
INTRODUCTION

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SYSTEM REQUIREMENTS
The 4K Broadcast Module is ONLY compatible with EPIC DRAGON and SCARLET DRAGON. The
4K Broadcast Module is NOT compatible with EPIC MYSTERIUM-X or SCARLET MYSTERIUM-X.
The 4K Broadcast Module requires either the Module Adaptor or the +1 Adaptor Module to be connected
to the BRAIN.
The 4K Broadcast Module requires that your DSMC is on firmware v5.2.28 or later.
ADDITIONAL RESOURCES
The following resources offer additional information about RED, the DSMC system, and the RED community:
RED.com: Check the official RED website for the latest information about RED products.
RED Learn Articles: RED offers in-depth technical articles about RED cameras, post-production, and digital
cinematography.
RED.com/downloads: Go to the RED Downloads page to download the latest firmware, operation guides,
and post-production software.
DSMC Toolkit: Go to the RED Downloads page to find the DSMC Toolkit, which offers many helpful tools and
resources to customize and improve your DSMC workflow.
Support.red.com: Check the RED SUPPORT site for FAQs, or to file a support ticket.
Bomb Squad Support: For more information, contact your Bomb Squad representative.
In-Camera Help: Select the Help button on an in-camera screen to open up the help for that screen.
Reduser.net: Discuss all things RED on the REDUSER third-party forum.

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4K Broadcast Module coNNectors
1
2
3
4
5
6
#coNNector descrIPtIoN
1SDI-OUT 1 75 ohm BNC; top left quadrant of 4K display
2SDI-OUT 2 75 ohm BNC; top right quadrant of 4K display
3SDI-OUT 3 75 ohm BNC; bottom left quadrant of 4K display
4SDI-OUT 4 75 ohm BNC; bottom right quadrant of 4K display
5SYNC 75 ohm BNC; sync and genlock in; SMPTE ST 274; RS 170A Tri-Level Sync
6TC 75 ohm BNC; timecode in; SMPTE ST 12-2
coMPatIBle caBles
Each connector on the 4K Broadcast Module is compatible with the following cable:
790-0341: RED HD-SDI Cable (6')
02 4K BROADCAST MODULE
CONNECTORS

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sdI-out PINout
Each SDI OUT port outputs an uncompressed 1920 × 1080p Level-A YCbCr 4:2:2 10-bit (Rec 709) video feed.
Each SDI OUT port outputs an image quadrant. When each quadrant is combined, the four (4) outputs form a
3840 × 2160p (4K UHD) image.
75 oHM BNc coNNector1
PIN sIGNal descrIPtIoN dIrectIoN
Center 3G-SDI SMPTE ST 424 Out
Shield/Screen GROUND Camera ground N/A
1. The SDI output is progressive scan (p); it does not support progressive segmented frame (PsF) or interlaced (i) scan formats.
sYNc PINout
75 oHM BNc coNNector
PIN sIGNal descrIPtIoN dIrectIoN
Center SYNC SMPTE ST 274
RS 170A Tri-Level Sync In
Shield/Screen GROUND Camera ground N/A
tc PINout
75 oHM BNc coNNector
PIN sIGNal descrIPtIoN dIrectIoN
Center TIMECODE SMPTE ST 12-2 In
Shield/Screen GROUND Camera ground N/A

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INSTALL THE 4K BROADCAST MODULE
REQUIRED TOOL: T20 Torx®driver
1. Turn off the BRAIN.
2. Install a +1 Adaptor Module or a Module Adaptor. For more information about how to install adaptor
modules, see the DSMC Operation Guide, available at www.red.com/downloads.
3. Insert the lip at the top of the 4K Broadcast Module into the recess at the top of the adaptor module.
4. Rotate the 4K Broadcast Module down flush with the rear of the adaptor module.
Insert Module Lip
03 INSTALL AND CONNECT
THE MODULE

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5. Apply pressure and use a T20 Torx driver to turn the lock on the bottom of the adaptor module clockwise
into the Lock position.
The 4K Broadcast Module is secured.
REMOVE THE 4K BROADCAST MODULE
REQUIRED TOOL: T20 Torx®driver
1. Turn off the BRAIN.
2. Use a T20 Torx driver to turn the lock on the adaptor module counter-clockwise to the Unlock position.
3. Rotate the 4K Broadcast Module upwards and down to disengage the lip at the top of the module from the
adaptor module.
4. Remove the 4K Broadcast Module from the adaptor module.
Lock In Module
4K Broadcast Module
Installed

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OUTPUT 4K QUAD 3G/HD-SDI
REQUIRED ITEMS
DSMC BRAIN
Adaptor module (either a +1 Adaptor Module or a Module Adaptor)
4K Broadcast Module
Four (4) 3G/HD-SDI cables
Quad 3G/HD-SDI device
SET UP 4K QUAD 3G/HD-SDI
1. Ensure that the BRAIN is off.
2. Install the 4K Broadcast Module on the BRAIN. For more information, go to “Install the 4K Broadcast
Module” on page 10.
3. Use four (4) 3G/HD-SDI cables to connect the four (4) SDI-OUT ports on the 4K Broadcast Module to the
four (4) 3G/HD-SDI IN ports on a quad 3G/HD-SDI device.
NOTE: Be careful to connect each cable from the 4K Broadcast Module to the appropriate connector on the
device. For example, connect SDI-OUT 1 on the 4K Broadcast Module (top left quadrant) to 3G/HD-SDI IN
1 on the device.
4. Turn on the BRAIN.
5. Select the frame rate:
A. Go to Menu > Settings > Project > Frame Rates.
B. Select a matching Sensor Frame Rate and Project Time Base.

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6. Go to Menu > Settings > Project > Format > UHD.
The UHD menu lists the formats that are capable of displaying on a 4K display.
7. Select the Resolution and Aspect Ratio. Options depend on the camera type:
‒EPIC DRAGON: 6K 16:9 (HD); 5K 16:9 (HD); 4K 16:9 (HD)
‒SCARLET DRAGON: 5K 16:9 (HD); 4K 16:9 (HD)
NOTE: If you select 6K or 5K, the 4K Broadcast Module scales down the output resolution to 4K (UHD).
However, the selected resolution is recorded to the SSD.
8. Select Set Format.
NOTE: You must select Set Format to apply the format. Closing the menu any other way DOES NOT apply
the format.
The 4K image displays on the 4K display.

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SET UP TIMECODE WITH THE 4K BROADCAST MODULE
The 4K Broadcast Module has BNC TC (timecode) and SYNC ports that support incoming timecode signals.
This section describes how to set up the camera to receive timecode signals from an external timecode
generator via the 4K Broadcast Module.
NOTE: When a 4K Broadcast Module is installed, you can still receive timecode via the SYNC port on the BRAIN.
For more information, see the DSMC Operation Guide, available at www.red.com/downloads.
1. Set up the 4K Broadcast Module. For more information, go to “Set Up 4K Quad 3G/HD-SDI” on page 12.
2. Connect the 4K Broadcast Module to a timecode generator:
A. Ensure that the timecode generator is off.
B. Use a 75 Ω coaxial cable to connect the TC port on the 4K Broadcast Module to the TIMECODE port (or
equivalent timecode output port) on the compatible timecode generator.
C. On the timecode generator, set the frames per second to the sensor frame rate you will be using for
the project.
NOTE: Ensure that the frame rate matches the camera’s Sensor Frame Rate and Project Time Base.
D. Turn on the timecode generator.
3. Set up the timecode source in the camera:
A. Go to Menu > Settings > Project > Timecode.
B. Select External: Rear Module from the Time Code Source drop-down menu.
The TC indicator in the Lower Status Row illuminates green.
√

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SET UP GENLOCK WITH THE 4K BROADCAST MODULE
The 4K Broadcast Module has a BNC SYNC port that supports incoming sync signals. This section describes
how to set up the camera to receive sync signals from an external genlock device via the 4K Broadcast Module.
NOTE: When a 4K Broadcast Module is installed, you can still receive sync signals via the SYNC port on the
BRAIN. For more information, see the DSMC Operation Guide, available at www.red.com/downloads.
1. Set up the 4K Broadcast Module. For more information, go to “Set Up 4K Quad 3G/HD-SDI” on page 12.
2. Connect the 4K Broadcast Module to a genlock device:
A. Ensure that the genlock device is off.
B. Use a 75 Ω coaxial cable to connect the SYNC port on the 4K Broadcast Module to a compatible gen-
lock device.
C. Turn on the genlock device.
3. Go to Menu > Settings > Display > 4K Broadcast.
4. Select On from the left Genlock drop-down menu.
5. If the video feed is delayed, select the genlock offset from the right Genlock drop-down menu. Range is
–8,000 pixels to 10 pixels. Default is 0 pixels.
‒Negative offset: Advances the video, so the video reaches the switcher earlier than it would otherwise.
‒Positive offset: Advances the video, so the video reaches the switcher later than it would otherwise.

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6. Set up the genlock source in the camera:
A. Go to Menu > Settings > Setup > GPIO/Sync.
B. Select Rear Module from the Genlock Source drop-down menu.
The GEN indicator in the Lower Status Row illuminates green.
ENABLE A TEST PATTERN
1. Go to Menu > Settings > Display > 4K Broadcast.
2. Select Test Pattern from the right Output drop-down menu.
The SDI ports output SMPTE color bars.
3. To switch back to the video feed, select Video from the right Output drop-down menu.

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4K BROADCAST MODULE STATUS
The 4K Broadcast menu provides status information about the module. These statuses are helpful for
troubleshooting.
4K BROADCAST MODULE STATUS
#STATUS ITEM DESCRIPTION
1Upgrade Hardware and firmware revision of the module.
2Link Status Connection status between BRAIN and the module. For more information about
an “Err” (error) status, go to “Err (Error) Link Status” on page 19.
3Chip Temperature Temperature of the module’s application-specific integrated circuit (ASIC).
4Board Temperature Internal temperature of the module.
5Fan Speed Current fan speed as a percentage.

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All RED products are designed for rugged durability, but precision instruments demand proper care. Follow the
instructions in this chapter to clean, maintain, and store the 4K Broadcast Module.
WARNING: DO NOT rinse or immerse the 4K Broadcast Module in water. Keep dry at all times.
WARNING: DO NOT use soaps, detergents, ammonia, acetone, alkaline cleaners, abrasive cleaning compounds,
or solvents. These substances may damage lens coatings and electronic circuitry.
WARNING: DO NOT attempt to modify, dismantle, or open your 4K Broadcast Module as doing so may expose
you to electric shock and serious injury. There are no user-serviceable parts inside. Alteration or repairs made
to the 4K Broadcast Module, except by a RED authorized service facility, voids all warranties.
CLEAN 4K BRoAdCAst ModuLE EXtERIoR suRFACEs
Use a gas duster to clean around the recesses on the exterior of the 4K Broadcast Module.
Clean with a damp, lint-free cloth. When cleaning your 4K Broadcast Module, remember that the device is
not waterproof and moisture can damage electronic circuitry.
stoRE 4K BRoAdCAst ModuLE
WARNING: DO NOT store the 4K Broadcast Module in any place with extreme temperatures, direct sunlight, high
humidity, severe vibration, or strong magnetic fields.
WAtER dAMAGE
If your device has come in contact with water or you suspect water damage, contact your Bomb Squad
representative immediately.
WARNING: DO NOT attempt to power any device that may have water damage.
WARNING: DO NOT place the device in a container of rice, silica gel, or desiccant packets in an attempt to dry
the device.
04 4K BROADCAST MODULE
MAINTENANCE

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ERR (ERROR) LINK STATUS
SYMPTOM
The 4K Broadcast menu shows that the Link Status for either the Camera or Module is “Err” (error).
POTENTIAL RESOLUTION
Reboot the BRAIN.
Remove the 4K Broadcast Module and the adaptor module. Check the module connectors. If the connectors
have dust or debris, clean the connectors. If any connectors are damaged, contact your Bomb Squad
representative.
Use a different adaptor module.
VIDEO DOES NOT DISPLAY CORRECTLY
SYMPTOMS
Image does not display.
Image freezes.
Quadrants are not in sync.
POTENTIAL RESOLUTIONS
Go to Menu > Settings > Display > 4K Broadcast and select Video Reset. This resets the video connection.
Go to Menu > Settings > Project > Format > UHD and re-select the Resolution. Then select Set Format.
NO TIMECODE IN VIA 4K BROADCAST MODULE
SYMPTOMS
Cameradoesnotreceivetimecodesignalwhenatimecodegeneratorisconnectedtothe4KBroadcastModule.
The TC indicator does not illuminate green.
POTENTIAL RESOLUTIONS
Ensure that each of the following has the same frame rate:
Sensor Frame Rate
Project Time Base
Timecode generator
05 TROUBLESHOOT YOUR
4K BROADCAST MODULE

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RED 4K BROADCAST MODULE OPERATION GUIDE
955-0072, REV-E | 20
CANNOT GENLOCK VIA 4K BROADCAST MODULE
SYMPTOMS
Cannot genlock the camera when a genlock device is connected to the 4K Broadcast Module.
The GEN indicator does not illuminate green.
POTENTIAL RESOLUTION
Ensure that each of the following has the same frame rate:
Sensor Frame Rate
Project Time Base
GENLOCK NOT IN SYNC WHEN USING LONG CABLES
SYMPTOM
The camera is receiving an incoming genlock signal, but third-party broadcast infrastructure (such as a switcher
or video ingest equipment) indicates that the video does not align with the genlock signal.
Since this issue occurs when the video reaches third-party infrastructure, the camera does not indicate any
errors due to this issue.
EXPLANATION
If using long cables to connect the 4K Broadcast Module to a genlock device or the video ingest point, the
video may be delayed once it reaches the video ingest point.
For example, using a 1 km fiber optic cable to connect the 4K Broadcast Module to a switcher creates a 2 km
round trip for the video signal. This results in a round trip delay of about 10,000 nanoseconds. For 59.94 FPS,
one pixel time is 6.73 nanoseconds, so the round trip delay is about 1485 pixels.
POTENTIAL RESOLUTIONS
Offset the signal in the broadcast truck using third-party infrastructure.
Offset the video signal in-camera to align it with the genlock signal:
NOTE: The Offset feature will be available in future firmware.
A. Go to Menu > Settings > Display > 4K Broadcast.
B. Select the genlock offset from the right Genlock drop-down menu. Range is –8,000 pixels to 10 pixels.
Default is 0 pixels.
‒Negative offset: Advances the video, so the video reaches the switcher earlier than it would other-
wise.
‒Positive offset: Advances the video, so the video reaches the switcher later than it would otherwise.
C. Continue to adjust the genlock offset until the video ingest equipment indicates that the video signal
aligns with the genlock signal.
CAN ONLY SELECT QUADRANT AS OUTPUT
SYMPTOM
Go to Menu > Settings > Display > 4K Broadcast. The only option in the left Output menu is Quadrant.
EXPLANATION
This is normal behavior. At this time, the only option in the left Output menu is Quadrant. Additional options may
be available in future firmware.