RGB Networks Application Media Server User manual

Application Media Server (AMS)
Hardware Setup Guide
Doc Version 2.3
RGB Networks, Inc.
390 West Java Drive
Sunnyvale, CA 94089
Support Tel: 877-RGB-NETW
Fax: [phone]
www.rgbnetworks.com

Application Media Server (AMS) Hardware Setup Guide, Doc Version 2.3 
Document part number: 250-0218-01 Rev. A
Printed 06/17/2013 
Copyright 2010-2013 RGB Networks, Inc. All rights reserved worldwide. 
This material is protected by the copyright laws of the United States and other countries. No part of this document may be
reproduced, distributed, or altered in any form, by any means, by any entity nor may it be used to make any derivative work
(such as translation, transformation, or adaptation) except in accordance with applicable agreements, contracts, or
licensing, without the express written consent of RGB Networks.
Notice 
RGB Networks provides this document without warranty of any kind, either implied or expressed, including, but not limited
to, the implied warranties of merchantability and fitness for a particular purpose. RGB Networks has made every attempt to
ensure the accuracy and completeness of information in this document at the time of publication. As we continuously
improve and add features to our products, RGB Networks reserves the right to revise this document without prior
notification of such revision or change. Variations in network design or environment are outside the control of RGB
Networks. You may verify product specifications and obtain assistance selecting the appropriate solution for your situation
by contacting RGB Networks.
Trademarks 
RGB Networks, Application Media Server (AMS), TransAct Encoder/Transcoder, TransAct Commander, TransAct Packager, and
RGB Director are trademarks of RGB Networks, Inc. All other company, brand, and product names are trademarks or
registered trademarks of their respective holders. The products described are covered by one or more U.S. and foreign
patents pending.The TransAct Encoder/Transcoder, Commander, and Packager are protected by U.S. Patents. 7,818,355;
8,180,920. Other US and foreign patents pending.
AMS Hardware Setup Guide document history
Part Number TransAct Software Version Document Version Release Date Document Changes
250-0218-01 rev A TAC 5.0 and up
TAT 5.0 and up
TAP 4.7 and up
RGB Director 1.0 and up
2.3 06/17/2013 Added RGB Director-specific
verbiage and specifications.
250-0213-01 rev A TAC 5.0 and up
TAT 5.0 and up
TAP 4.7 and up
2.2 06/05/2013 Corrections made:
• AMS Hardware specs update
• Removed AMS IP config
instructions via iDRAC LCD
• Added serial cable console
access instructions
250-0204-01 rev A TAC 5.0 and up
TAT 5.0 and up
TAP 4.7 and up
2.1 03/29/2013 Added Packager-specific verbiage
250-0155-01 rev A TAC 5.0 and up
TAT 5.0 and up
TAP 4.7 and up
2.0 02/28/2013 Updated instructions andspecification
to replace prior AMS hardware (Dell
r610) with new AMS hardware (Dell
r620)
250-0082-01 rev A 4.6 1.0 12/16/2010 Production Release
250-0082-01 rev B 07/29/2011 Removed version number.

Software License Agreement for RGB AMS Product
© 2010-2013 RGB Networks, Inc.
Your purchase of the RGB Application Media Server (the "AMS") includes a license to use the software (the "Software") that
RGB includes with the AMS. This Software License Agreement ("Agreement") is a legal agreement between you, the licensee
(which is either an individual or a single entity, as applicable) and RGB, Inc. ("RGB") for the use of the Software.
This Agreement also applies to updates, supplements, add-on components, corrections, or other modifications to the
Software, whether made by RGB or its suppliers, that RGB may provide to you or make available to you after the date you
obtain your initial copy of the Software. If you are an individual accepting this Agreement in your capacity as an employee
or agent of a corporation or other entity, you represent that you have the necessary authority to enter into this Agreement
and acknowledge that this Agreement will be binding on the company or entity you represent.
RGB grants you a non-exclusive, royalty-free, nontransferable license to use the purchased Software, including any third-
party software products incorporated herein, for your internal business purposes only. You may not use the Software on a
timesharing basis or to operate a service bureau or similar service. When the AMS is purchased from RGB with software
and/or licenses, the Software and/or licenses may not be transferred to any other hardware equipment without RGB’s
written consent. No other right or license, implied or otherwise, is granted by this Agreement.
The user of the Software shall not (a) sell, redistribute, sublicense, or otherwise transfer the Software to any third party; (b)
decipher, modify, adapt, enhance, reproduce, decompile, disassemble, or reverse engineer the Software; or (c) make
derivative works based upon the Software. If you sell, assign or otherwise transfer the AMS, you must either remove the
Software from the AMS completely or make arrangements with RGB to transfer this license, which might include paying a
transfer fee.
RGB reserves all rights not expressly granted to you in this Agreement. The Software is protected by copyright and other
intellectual property laws and treaties. RGB or its suppliers own the title, copyright, and other intellectual property rights in
the Software. The Software is licensed, not sold. This Agreement does not grant you any rights to trademarks or service
marks of RGB. RGB and the RGB logo are trademarks of RGB, Inc. Microsoft, Windows, Windows NT, and/or other Microsoft
products referenced herein are either trademarks or registered trademarks of Microsoft. All other brand and product names
used herein are trademarks or registered trademarks of their respective owners.
THIS SOFTWARE AND ALL LICENSED MATERIALS ARE FURNISHED TO THE USER ON AN "AS IS" BASIS. RGB, TO THE FULLEST
EXTENT PERMITTED BY LAW, DISCLAIMS ALL WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT
LIMITATION, THE WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.
In no event shall RGB be liable for, and you hereby waive as to RGB and its licensors, to the extent permitted by law, any
consequential, incidental, indirect, special, or punitive damages incurred by you resulting from your use of or inability to use
the Software or associated in any way with RGB's performance of this Agreement. Such damages include, but are not limited
to, loss of data, loss of use of money or products, losses due to an inability of you to access or use the Software on the AMS,
loss of good will and lost profits or revenue. These limitations apply whether or not such losses or damages are based in
contract, warranty, tort, negligence, strict liability, indemnity, or otherwise, even if RGB has been advised of the possibility of
such damages. Such limitations apply except only in a cause of action involving death or personal injury where and to the
extent that applicable law requires such liability. These limitations shall apply notwithstanding any failure of essential
purpose of any limited remedy. Your sole and exclusive remedy shall be to terminate the use of the Software.
RGB and you acknowledge that there are no expressed or implied indemnities or agreements to indemnify associated with
this Agreement.

AMS Hardware Setup Guide, Doc Version 2.3 5
Table of Contents
Chapter 1: Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Document Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Graphics Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Reprint Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Chapter 2: Installing AMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
In This Chapter:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Package Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Pre-loaded Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
AMS Hardware Overview and Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Hardware Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
AMS Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
AMS Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Functional Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Warnings and Operational Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Environmental Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Safety Warnings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Operating and Storage Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Installing the AMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Installing the Sliding Rack Rails & Mounting the AMS. . . . . . . . . . . . . . . . . . . .17
Connecting the Cables to the AMS Appliance. . . . . . . . . . . . . . . . . . . . . . . . . .21
Connecting to AMS for Console Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Installing the RGB Locking Bezel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Turning the AMS Appliance On or Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Performing Initial Configuration for the AMS Appliance . . . . . . . . . . . . . . . . . . . . . .25
Configure a Static IP and Network Parameters . . . . . . . . . . . . . . . . . . . . . . . . .25
DHCP Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Completing AMS Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Logging in to a TransAct System for Configuration . . . . . . . . . . . . . . . . . . . . . .26
Logging in to an RGB Director System for Configuration . . . . . . . . . . . . . . . . .27
Completing Static IP and Network Configuration for RGB Director . . . . . . . . . .28
Chapter 3: LCD Screen & Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
In This Chapter:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
AMS LCD Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Home Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
View Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Contacting RGB Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Additional Documentation Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Table of Contents
6AMS Hardware Setup Guide, Doc Version 2.3

AMS Hardware Setup Guide, Doc Version 2.3 7
CHAPTER 1
Introduction
The Application Media Server (AMS) is a 1RU hardware server platform that RGB provides for the
TransAct and RGB Director software products. AMS is specifically designed for the scalable, high
concurrency needs of today’s new media environments, and can run one of several software
applications, including Packager, Transcoder, Encoder/Transco der, Commander, or RGB Director. RGB
additionally offers the AMS TransAct Encoder/Transcoder application with an integrated SDI card for
encoding baseband video and audio.
The AMS provides a minimum mean time between failures (MTBF) of 100,000 hours when running the
TransAct application, making the AMS an extremely durable hardware appliance requiring minimal
ongoing maintenance.
Figure 1. RGB’s TransAct AMS
This guide describes installation and initial configuration for the AMS.
Document Organization
This guide is organized as follows:
• Chapter 1, "Introduction," (this chapter) describes the contents and conventions used in the AMS
Hardware Setup Guide.
• Chapter 2, “Installing AMS,” describes the tools, precautions, and steps necessary to install the
system in the network, including initial configuration parameters.
• Chapter 3, “LCD Screen & Troubleshooting,” provides descriptions of the AMS LCD screen,
information on contacting RGB Customer Support, and additional documentation resources.
Document Audience
This guide is for system administrators and operators who are responsible for hardware installation
and maintenance of the Packager, Transcoder, Encoder/Transcoder, Commander, or the RGB Director. You
should be familiar with general video and networking terminology, and should be familiar with basic
installation of hardware. You should also be familiar with Community ENTerprise Operating Systems
(CentOS) and Red Hat Enterprise Linux (RHEL) operating systems and commands.

Introduction
8AMS Hardware Setup Guide, Doc Version 2.3
Document Conventions
Table 1 provides an easy way to recognize important information in the text.
Graphics Used
In some cases, the screens shown in this manual may have been slightly modified after the manual was
released, or may appear slightly different on different browsers.
All efforts have been made to ensure that the latest images are used. In all cases, the functionality
described is current at the time of writing.
Reprint Notice
Portions of this user guide contain text and/or graphics from the documentation resources listed in
Chapter 3, "Additional Documentation Resources" on page 33, and have been reprinted with
permission from Dell.
Table 1. Document Conventions
When
you see: It means:
Notes are indicated by the icon shown at left, and point out information that may not be part of
the text but provide tips and other helpful advice.
Cautions are indicated by the icon on the left, and let you know that an action may have
undesirable consequences if the instructions are not followed correctly. Cautions also indicate
that failure to follow guidelines could cause damage to equipment or loss of data.
Warnings are indicated by the icon on the left, and indicate that failure to take the necessary
precautions or to follow guidelines could cause harm to equipment and personnel.
Clicking any blue link takes you to the item to which the link refers.

AMS Hardware Setup Guide, Version 2.3 9
CHAPTER 2
Installing AMS
This chapter describes how to install your AMS appliance. Please refer to your product’s software
documentation for application-specific information.
In This Chapter:
• “Package Contents,” next
• “AMS Hardware Overview and Functionality” on page 10
• “Warnings and Operational Specifications” on page 14
• “Installing the AMS” on page 17
• “Turning the AMS Appliance On or Off” on page 24
• “Performing Initial Configuration for the AMS Appliance” on page 25
• “Completing AMS Configuration” on page 26
Package Contents
The AMS appliance consists of the components listed below. Completely unpack all of the contents
from the box, inspect each item for damage, and ensure that you have all of these components:
• Dell R620 PowerEdge 1RU server (the AMS);
• One set of two (2) sliding rack rails (tool-less assembly);
• Two (2) power supply cords;
• RGB AMS locking bezel;
• For TransAct applications: documentation on CD1.
• For Encoder/Transcoder appliance only:
- SDI expansion card (pre-installed in the AMS):
- Ships with four (4) BNC Female-to-DIN 1.0/2.3 RG-59 SDI cables - 1 foot each.
1. If you purchased RGB Director for your AMS, documentation and software is available via FTP download. Please contact
RGB Customer Support to request FTP access information.

Installing AMS
10 AMS Hardware Setup Guide, Version 2.3
Pre-loaded Software
The following software components will come pre-loaded on the AMS based on your order.
Note: If you require original software image files, please contact RGB Customer Support. See
“Contacting RGB Customer Support” on page 33 for details.
• CentOS 6.3 64-bit Operating System—For Transcoder, Encoder/Tran scoder, and Commander
-OR-
CentOS 5.8 64-bit Operating System—For Packager or RGB Director
• TransAct software application—either Packager, Transcoder, Encoder/Transcoder2, or Commander
-OR-
Director software application
Note: If any of these components are missing or damaged, do not continue with installation. Contact
RGB for assistance in obtaining any missing parts or for parts replacement.
Warning: Installation of the equipment must comply with local and national electrical codes.
AMS Hardware Overview and Functionality
In order to provide for maximum MTBF and minimal ongoing maintenance, RGB uses the Dell
PowerEdge R620 rack server as its AMS hardware platform. This section describes the server’s
hardware components and functionality.
Hardware Components
The AMS on the r620 platform contains the following basic hardware components3:
• Redundant power supplies (hot-plug);
• 8 Hard drives (hot-plug);
• Redundant fans (hot-plug);
• 292 GB or 500 GB hard disk space;
• 32 or 64 GB RAM (up to 768 GB capacity);
• 2.5MB Cache per core (8 x 2.5);
• Based on specific appliance and application ordered, one of the following CPU options:
- Intel Xeon E5-2620 2.00GHz, 1333MHz
- Intel Xeon E5-2690 2.90GHz, 1600Mhz
- Intel Xeon E5-2650 2.00GHz, 1600Mhz
• PCI Expansion slot with SDI-integrated PCI card (Encoder/Transcoder only);
• 4 (or 6) x 1GigE port;
• Internal dual SD module.
2. The TransAct Encoder/Transcoder requires different hardware than the TransAct Tra nsc od er ; when the Encoder/Tra nscoder is
purchased, an SDI expansion card is included. However, both Transcoder and Encoder/Tra nscoder use the same software appli-
cation.
3. For a complete list of components, refer to “Additional Documentation Resources” on page 33.