RHYTHM Hawkeye User manual

www.hawkeyeradar.com
TROUBLESHOOTING GUIDE

Table of Contents
Radar Detection is Listed ‘Unresponsive’ or
No Objects Shown in Hawkeye UI Live View
Radar does Not Connect to Hawkeye
Configuration Software or Makes Many
Connections (and is Listed Many Times in
the Hardware Monitor Tool)
Troubleshooting Power and
Communications Failure
Troubleshooting Detection
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2

Radar Detection is Listed ‘Unresponsive’ or No Objects
Shown in Hawkeye UI Live View
This means that the radar maybe offline, has lost power or communications, is stuck
in bootloader mode, or stuck in a startup mode due to corrupt application code or
configuration. The radar and camera will need to be checked to see if they are working.
Determine if the Radar or Context Camera is Working
The context camera and radar use the same single network cable for power and
communications. If one device is working and not the other, this can provide
information on the correct troubleshooting path to take.
Ping Test
A simple ping test can verify if the radar or camera is responding. This will need to
occur from the processing unit.
Hawkeye Configuration Soware
Open the Hawkeye Configuration Soware. From the Hardware Monitor section, verify
if the radar is located and if there is communication.
Communication data rate is < 1 kB/s
The radar configuration or application code may be corrupt. The radar will need to
have the firmware re-loaded. In this case, the radar will need to be power-cycled and
the firmware will need to be applied immediately when the radar is connected to the
Hawkeye Configuration Soware.
3

Radar does Not Connect to Hawkeye Configuration
Soware or Makes Many Connections (and is Listed
Many Times in the Hardware Monitor Tool)
The radar communications and power will need to be assessed.
Dahua Config Tool
1. The Dahua Config Tool (Kiosk > Settings > Dahua Config Tool) can be used to
connect to the camera and verify if the video can be received.
2. If the camera is not shown in the list found, then the camera is down.
Camera is Down, Radar is Not
This could be caused by not enough power going out on the line to power up both
devices. The power to the PoE injector in the cabinet should be checked.
This can also be caused by a failure of the camera network cable connection from the
radar JBOX. In some instances, water can penetrate this connection and compromise
the unit. The camera connection to the JBOX network pigtail should be checked.
When checking the camera connection at the JBOX, connecting a spare camera to the
existing connection can help diagnose if the camera has failed completely.
If the camera ethernet connection looks corroded, then a replacement camera will
need to be installed.
Radar is Down, Camera is Not
This could be caused by not enough power going out on the line to power up both
devices. The power to the PoE injector in the cabinet should be checked.
Aside from that, the only other possibility is that the radar itself has failed. A spare radar
should be installed and evaluated.
Hawkeye Configuration Soware
Open the Hawkeye Configuration Soware. From the Hardware Monitor section, verify
if the radar is located and if there is communication.
Both Devices are Down
See the section later on troubleshooting power and communications failures.
4

Troubleshooting Power and Communications Failure
Since the camera and radar communications and power is via passive PoE over a single
network cable, in most cases if the power is lost, then so is the communications, and
vice versa. In very few cases the power is good, and the networking is bad, or the
networking is bad, but the power is good.
A simplified diagram of the radar and camera communications consists of these
major parts:
5
Test for Issues in the Cabinet
1. First check the fuse to see if it’s blown. If so, replace it. If a replacement fuse
blows immediately, then the network line and devices need to be checked
for shorts.
2. If there is a radar/camera at the location that is working, move the field
cable over to use the PoE injector of the working radar/camera. If the failed
radar/camera begin working, then the issue is with the PoE injector or patch
cable to the switch. Replace one of those items and test again until the
problem is resolved.

6
3. Additionally, move a working radar/camera field cable over to the PoE
injector of the non-working radar/camera and see if it continues to work. If
so, then the cabinet equipment is fine, and the devices outside of the cabinet
need to be checked.
4. The issue could also be with a bad network switch port. Look for activity on
the switch port and move the patch cable to a new port to see if the activity
and link light status changes.
• Check the power wires that feed from the 48 VDC power supply to
the 48 VDC power terminal block. Ensure that none of them are loose
or disconnected. A disconnected power wire will result in less power
availability to the radar/camera units and failed devices.
• If a PoE tester is available, test the Data+Pwr output port of the PoE
injector to ensure that 48 VDC is present between pins 4,5 (+) and 7,8 (-).
If not, replace the PoE injector.
If the issue is still not resolved aer checking everything in the cabinet, then the items
outside of the cabinet need to be checked
Test for Issues Outside of the Cabinet
5. Testing of the network cable needs to be performed with a certified network
cable that can show that there are no shorts or open connections in the wires
and that the cable shield is properly connected as well.
6. If the network cable fails testing, re-crimp the shielded RJ45 connector to
one end and test again. If it fails again, re-crimp the other end. If it fails a third
time, then a new cable may need to be pulled.
• If a network repeater is installed, all sections of the cable will need to
be tested.
• Check if the network cable repeater is working properly. It should be
powered up.
• All terminals should be clean and show no signs of corrosion. If there is
any sign of corrosion, the repeater will need to be replaced.
7. If the network cable passes testing and an installed repeater is working, check
the pigtail connection from the radar to the Ethernet Surge Protector (ESP) at
the radar. A spare ESP can be installed and tested to determine if the ESP was
the failing component.
8. Finally, if everything has been replaced and checked, replace the radar/
camera unit with a spare and see if the new spare unit operates correctly. If so,
have the failed radar/camera unit shipped back to Rhythm with an assigned
RMA number.

Troubleshooting Detection
The Detection Objects are Not Displaying
This can be caused by the radar not sending them. Turn Object Output on using the
Hawkeye Configuration Soware and the Command window.
The Detection Objects are Small, Scattered, and Erratic
Adjust the frequency settings and upload the configurations to the radars.
The Detection Objects Disappear When the Vehicle Stops
Turn off the Green Phase parameter for the radar using the Command window utility
of the Hawkeye Configuration Soware. Save the Parameter Setup as a permanent
configuration on the radar.
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11228 Thompson Avenue
Lenexa, Kansas 66219
913-674-9846
[e-mail]
The technical information and recommendations contained herein are believed to be accurate as of the date hereof.
All Product, Product specifications and data in this datasheet are subject to change without notice to improve
reliability, function, design, or otherwise.
The information provided herein, relates only to the specific Product designated and may not be applicable
when such Product is used in combination with other materials or in any process not defined herein. All operating
parameters, including typical parameters, must be validated for each customer application by the customer/user’s
technical experts.
Statements regarding the suitability of Products for certain types of applications are based on Rhythm’s knowledge
of typical requirements that are often placed on Rhythm’s Products in generic/general applications. Therefore, it
is important that customer/user has thoroughly tested the Products and has understood the performance and the
limitations of the Products before installing the Products for the final applications.
September 3rd, 2019