Ribble Iwoc one Setup guide

e-BIKE OWNER’S MANUAL

• Please ensure that there is no play in the headset by rocking the bike

backwards and forwards while applying the front brake.

• Check the alignment of the hanger that attaches the rear derailleur to

the frame. It should be parallel to the ﬂoor and not point in towards

the wheel.

• Make sure the handlebars and stem are tightened securely.

• Test your tyres to ensure that they are inﬂated to pressure range

indicated on the tyre sidewalls.

• Ensure that the battery is fully charged before commencing your

ride.

• Spin the front and rear wheels to check for brake rub. (when the disc

rotor contacts the brake pads and produces a metallic sound)

• Check the seat post is clamped up securely.

PRE-RIDE CHECKLIST

For your own safety we recommend that you perform these

checks before every ride. If you have reason to suspect that your

bicycle is not performing correctly, do not ride it.

IWOC ONE

QUICK START

USER GUIDE

........................................................................................

This section refers to Ribble e-bikes equipped with the

top-tube mounted iWoc One control button. If your bike is

equipped with the handlebar-mounted iWoc Trio button,

please skip to that section of the guide.

1. CHANGE THE ASSISTANCE LEVEL

Push the button once and the LED will ﬂash to indicate the

current assistance mode.

Press it again whilst it is ﬂashing to increase the

assistance to the next level.

Repeat as necessary to cycle through to the desired

assistance level.

2. TURN THE LIGHTS ON/OFF

(e-bikes with integrated lights only)

Short press the button and while the LED is blinking, hold

down the button until it lights up YELLOW.

3. BLUETOOTH AND NOTIFICATIONS

With Bluetooth® activated on your mobile device, turn the

bike on and the system will automatically connect to your

phone. The LED’s will brieﬂy ﬂash BLUE to signal that a

connection has been established or a disconnection.

If you receive a notication (call etc) on your phone

while connected via Bluetooth®, the LED will brieﬂy

ﬂash LIGHT BLUE.

No assistance Level 01 Level 02 Level 03

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4. SYSTEM ERROR AND SPECIAL MODES

If the LED emits a PINK light, the bike is in SAFE

MODE. Contact Ribble for assistance.

The LED may ﬂash PINK to indicate an

error. Connect your smartphone to the bike

via Bluetooth® to check for an error code.

Check the error code section of this guide

to nd out what the code refers to, and the

recommended action to resolve it.

If the LED alternates between a

ﬂashing PINK light and a secondary

colour, the bike is in DEMO MODE. It

can only be ridden for 50km before

all assistance will cease. This can only

be deactivated by contacting Ribble.

START UP PROCEDURE

When you rst turn the system on, the LED’s will cycle through various colours before settling

on one solid colour. Here, we explain what is indicated during the start-up process.

1. Press the iWoc One Button to

activate the system.

A2. The LED’s will light up GREEN

to indicate that everything is OK.

3. The next ﬂashing light indicates whether an assistance mode is active.

4. Once the start-up procedure is complete, the LED’s revert to one

solid colour that signies how much battery is available to you.

S TA RT

----------------------------------------------------------------------------------------

ASystem start BSystem OK CBattery charge level DAssistance level

Guide Key;

BATTERY CHARGING LEVEL

The amount of battery charge available to you is displayed via a simple

trac light system. Whenever you press the iWoc button, the LED will

always revert to display a single solid colour. The colours listed below

outline what each colour represents.

• White = 75% or more remaining

• Green = 50-75%

• Amber = 25-50%

BATTERY CHARGING LEVEL (By Default)

75% 75-50% 50-25% 25% 15% 10%

CCCC C C

• Red = Less than 25%

• Slow Red Flash = 10-15%

• Rapid Red Flash = Less than 10%

OTHER NOTABLE COLOURS

In addition to those listed above,

the LED may also display the

following colours.

• Blue = Bluetooth connection established

• Light Blue = Notication received

• Slow Flash Pink = Demo Mode

• Solid Pink = Safe Mode (Contact Ribble for assistance)

• Rapid Pink Flash = Error (connect bike to app to identify the fault)

Plug the charger into a

household power socket and

then into the charging port

on the bike. The light on the

iWoc ONE control button will

turn on automatically. While

charging, the LED will change

colour to reﬂect what state of

charging it has reached.

CHARGING THE BIKE

< 25% > 25%

< 50%

> 50%

< 75% > 75%

IWOC TRIO QUICK START USE GUIDE

This section refers to e-bikes equipped with the handlebar mounted iWoc Trio control button only.

Press button C (middle button) to turn the

bike on. Hold down the same button for a

couple of seconds to turn it o again.

2. TURN THE BIKE ON/OFF

Push button A (top button), and the LED will ﬂash

to indicate the current assistance mode. Whilst it

is ﬂashing, click the button again to select the next

level of assistance. Repeat the process using Button B

(bottom button) to decrease the assistance level to the

next one down until no assistance is provided.

3. CHANGING THE ASSISTANCE LEVEL

Your Ribble e-bike includes a handy walk mode function

which provides a little extra assistance should you need to

push the bike. To activate this, simply press and hold down

Button B until the LED ﬂashes WHITE. The bike will then

advance at 5km/h if the button remains depressed.

1. WALK MODE

With Bluetooth® activated on your mobile device, turn

the bike on and the system will automatically connect to

your phone. The LED’s will brieﬂy ﬂash BLUE to conrm a

successful connection/disconnection.

5. BLUETOOTH AND NOTIFICATIONS

If you receive a notication on

your phone while connected via

Bluetooth®, the LED will brieﬂy

illuminate LIGHT BLUE.

If the LED emits

a PINK light,

the bike is in

SAFE MODE.

Contact Ribble

for assistance.

6. SYSTEM ERROR AND SPECIAL MODES

A constant RED ﬂash indicates

there is an error in the system.

Connect your smartphone to

the bike to check for an error

code. Check the error code

section of this guide to nd

out what the code refers to,

and the recommended action

to resolve it.

If the LED alternates between

a RED ﬂash and a secondary

colour, the bike is in DEMO

MODE. It can only be ridden

for 50km before all assistance

will cease. This can only be

deactivated by contacting

Ribble.

Click Button A, and whilst it is ﬂashing hold it down

until the LED lights up YELLOW. This conrms that

you wish to turn the lights on/o.

4. TURN THE LIGHTS ON/

CHOOSING THE ASSISTANCE LEVEL

You have turned the bike on, and

the LED now displays a solid colour

to indicate the amount of battery

available to you. How do you change

the assistance level? It really is very

simple and will quickly become

second nature to you.

The amount of battery charge available

to you is displayed via a simple trac

light system. Whenever you press

the iWoc button, the LED will always

revert to a single solid colour. The

colours listed below outline what each

represents.

BATTERY CHARGE LEVEL

• White = 75% or more remaining

• Green = 50-75%

• Amber = 25-50%

• Red = Less than 25%

• Slow Red Flash = 10-15%

• Rapid Red Flash = Less than 10%

BATTERY CHARGING LEVEL BY DEFAULT

< 75% > 50%

< 75%

> 25%

< 50% > 25% < 15% < 10%

Current Assist

Level

ASSIST OFF ASSIST 1 ASSIST 2 ASSIST 3

Increase Assist Level

Decrease Assist Level

• Press Button C (middle button) to set the LED’s to ﬂashing.

• Whilst ﬂashing, press Button A (top button) to increase the level

of assistance up to Level 3.

• If you press the same button again the unit will vibrate twice to

warn you that maximum assistance has already been reached.

• Press Button B (bottom button) to decrease the assistance level

to the next level down or until no assistance is being provided.

• If you press the button again the unit will vibrate twice to indicate

that no assistance is currently being provided.

Every Ribble e-bike is a built-to-last, but like any high-end item that

uses Li-ion batteries it needs a little TLC. Please nd below a list of

our top tips to keep your bike performing at peak eciency.

DO’S & DON’T’S

Do plug the charge into a household power socket and then into the

charging port on the bike. The light on the iWoc ONE control button

will turn on automatically. While charging, the LED will change colour

depending upon what state of charging it has reached.

BATTERY CHARGE LEVEL

Don’t expose the bike to extreme temperatures. It works most

eciently between 10° and 40°. If you stop for any length of

time (café stop etc.), try to position the bike so it is out of direct

sunlight. Avoid storing the bike in a cold or damp environment.

TEMPERATURE CONTROL

Don’t ride your bike on heavily ﬂooded roads or attempt to ford streams. The electrical components of the X35

system are IP54 rated. This means that they are protected against water spray from any direction. However,

this does not include full immersion, or when subjected to pressurised water such as that from a hosepipe or

power washer. When transporting the bike on the outside of a vehicle, a waterproof cover should be used to

protect the electrical components from water damage that can occur during such transportation.

WATER IMMERSION

Don’t leave it charging for more than 5 hours.

Don’t leave your bike in storage for a prolonged period

without charging it. Keep it topped up to approximately

40-70%. Set up a reminder to give it a booster

charge monthly.

Do charge your battery to maximum capacity if you have

a big ride planned. However, try and leave this as close

to the ride as possible. Ideally you want to charge it to

approximately 70-80% capacity and then top it up shortly

before setting o.

Don’t charge the bike when it’s too hot or cold. If you have

just nished a ride, leave it to cool down for half an hour

or so. This gives the battery cells ample time to cool down.

Similarly, if the bike has been in a garage or shed, try, and

bring it up to room temperature before plugging it in.

CHARGING CAPACITY

Do not insert any metal objects

into the charging port and

ensure that the charger is always

inserted correctly.

Always connect the cable with the

arrows aligned (g 3).

Ensure that the cable clip is

positioned correctly (g 2).

Always makes sure that the cable is

at the correct angle (g 1).

DO’S & DON’T

MOTOR CABLE

The magnetic lockring replaces the

standard cassette lockring that locks the

cassette onto the rear hub. It is essential

in ensuring that the motor system works

correctly and should be kept free of dirt

and grime.

DO’S & DON’T’S

MAGNETIC LOCKRING

DO’S & DON’T’S

CHARGING PORT 1. Always clean the bike regularly, especially after wet rides. Avoid

using pressure washers or hosepipes.

2. Check the magnetic lockring is clean and in place.

3. Great care should be taken to avoid contaminating the brake

pads and disc rotors when cleaning or lubricating the bike.

4. Regularly check the bearings for play or roughness.

5. Lubricate the chain often and wipe o any excess.

6. Gear cables will stretch over time, adjust cable tension to correct

this.

7. Always ensure the battery has sucient charge before

commencing your ride.

8. Check that you have the most up to date version of the

companion app and that you are fully registered.

9. Make sure your e-bike is stored correctly.

10. In the event of you removing the rear wheel, make sure that the

motor cable is disconnected and reconnected correctly.

MAINTENANCE

FREQUENTLY

ASKED QUESTIONS

What sort of range can I expect from the bike?

Available range is dependant upon several factors

including rider weight, route prole, rider tness, weather

conditions etc. A rider of 90kg can expect an average

distance of approximately 60km over variable terrain.

An optional range extender is available which eectively

increases the total battery capacity by a further 70%.

Do I need to pedal to ride this bike?

As required by law, all Ribble e-bikes are always pedal-

assisted and require rider input.

Can I ride faster than 15mph?

Yes, though the motor will only aid you up to 15mph. At

which point, (by law, and as with all e-bikes in the UK)

the assistance will cut out. If you drop below 15mph, the

motor will automatically re-engage but above 15mph it’s

all you.

Do I need tax, insurance, or a licence to ride an e-bike?

No, pedal-assisted e-bikes are classed as ordinary

bicycles and do not require you to hold a valid driver’s

licence, pay tax or take out insurance.

How do I charge the battery?

Simply plug the bike into any household power socket

using the supplied charger and cable. An optional range

extender is also available which can be charged away

from the bike. When connected to the bike it will charge

the main battery when stationary or supplements it, with

the rst of the charge being supplied by the extender and

the rest from the main battery.

What type of battery is it?

The X35 system is equipped with a Panasonic i250

36V/250Wh 18650GA-10S/2P Li-ion battery.

How long does it take to charge the battery?

From fully depleted, the battery takes 3.5 hours to reach

full capacity.

What would the average range achieved for each

assistance level?

Ribble e-bike users can expect approximately

50-60miles from a full charge with moderate motor

usage. This can be extended by a further 70% with the

optional range extender.

Do e-bikes need servicing?

The components of the e-bike system do not require any

specic servicing. However, the bike should be serviced

regularly, as per a conventional non-assisted bike.

Very rarely the motor system may encounter an issue. Bikes equipped with the iWoc ONE top tube control

button will ﬂash PINK to indicate a fault exists. Models equipped with the iWoc Trio handlebar button will ﬂash

RED. Connect the bike via Bluetooth to the MAHLE SmartBike Systems companion app and check for the error

code. Below is a summary of the error codes and the recommended steps to resolve them.

EBIKEMOTION ERROR CODES & FIXES

4. Voltage too low

The battery pack voltage is too low.

Please connect the charger.

5. Voltage too high

Connect to the dealer app and check that the voltage is

within range. If it isn’t, discharge the battery by 5% while

checking that the battery voltage drops below 42V.

Restart the system and see if the problem disappears. If it

persists, contact Ribble.

6. Motor sensor signal error

Check the motor cable for signs of damage and ensure that

the connector pins are not damaged or misaligned.

If the error persists, contact Ribble

7. Excessive Temperature (+80°C – 100°C)

The bike is outside the permissible temperature range.

Switch the bike o and allow the drive system to cool down

to the correct range. Restart the system.

If the problem persists, contact Ribble.

8. Temperature Sensor Fault

The temperature sensor may be damaged. Contact Ribble for

assistance.

10. BMS Communication Fault

There’s a communication error with the battery pack. Please

check the battery pack connector. If the problem persists,

contact Ribble for assistance.

11. Communication Fault

There’s a communication error with the remote control.

Please check the connector. If the problem persists, contact

Ribble for assistance.

12. Driver Error Undervoltage

Battery pack voltage is too low. Connect the charger.

13. Driver Error/Overtemperature (80°C – 100°C)

The bike is outside the permissible temperature range.

Switch the bike o and allow the drive system to cool down

to the correct range.

Restart the system. If the problem persists, contact Ribble.

14. Driver Error Overcurrent

The current being supplied by the battery pack is too high.

Temporarily reduce the amount of assistance being provided.

If the system locks, perform a full restart. If the problem

persists, contact Ribble for assistance.

15. Driver ErrorVDD Undervoltage

Battery pack voltage is too low. Charge the battery pack.

16-24. Power malfunction

Check the condition of the motor connector and ensure that

it is connected correctly, and the arrows are aligned. Power

up the bike and check to see if the LED has stopped ﬂashing

PINK.

If the error persists, contact Ribble for assistance.

25. Component Malfunction

A new component has been detected that is not congured

for this e-bike system.

Contact Ribble to activate it.

27. NVMI Error Saved/Errors Lost

Error in the error database. Restart the bike.