Ricoh D072 User manual

D067/D068/D069/D072
SERVICE MANUAL
004356MIU

D067/D068/D069/D072
SERVICE MANUAL

D067/D068/D069/D072
SERVICE MANUAL
004356MIU

It is the reader's responsibility when discussing the information contained
within this document to maintain a level of confidentiality that is in the best
interest of Ricoh Americas Corporation and its member companies.
NO PART OF THIS DOCUMENT MAY BE REPRODUCED IN ANY
FASHION AND DISTRIBUTED WITHOUT THE PRIOR
PERMISSION OF RICOH AMERICAS CORPORATION.
All product names, domain names or product illustrations, including
desktop images, used in this document are trademarks, registered
trademarks or the property of their respective companies.
They are used throughout this book in an informational or editorial fashion
only and for the benefit of such companies. No such use, or the use of
any trade name, or web site is intended to convey endorsement or other
affiliation with Ricoh products.
©2009 RICOH Americas Corporation. All rights reserved.

The Service Manual contains information
regarding service techniques, procedures,
processes and spare parts of office equipment
distributed by Ricoh Americas Corporation.
Users of this manual should be either service
trained or certified by successfully completing a
Ricoh Technical Training Program.
Untrained and uncertified users utilizing
information contained in this service manual to
repair or modify Ricoh equipment risk personal
injury, damage to property or loss of warranty
protection.
Ricoh Americas Corporation
WARNING

LEGEND
COMPANYPRODUCT
CODE GESTETNER LANIER RICOH SAVIN
D067*MP 171 --- Aficio MP 171 ---
D068 MP 171F LD 117F Aficio MP 171F 917F
D069 MP 171SPF LD 117SPF Aficio MP 171SPF 917SPF
D072 MP 171 LD 117 Aficio MP 171 917
* D067 Ricoh Latin America Only
DOCUMENTATION HISTORY
REV. NO. DATE COMMENTS
* 03/2009 Original Printing

SM i D067/D068/D069/D072
DO67/D068/D069/D072
TABLE OF CONTENTS
PRODUCT INFORMATION
1. PRODUCT INFORMATION.......................................................... 1-1
1.1 SPECIFICATIONS ..................................................................................... 1-1
1.2 MACHINE CONFIGURATION ................................................................... 1-2
1.2.1 MAINFRAME (BASIC: D067/D072) .................................................. 1-2
1.2.2 MAINFRAME (F/SPF: D068/D069)................................................... 1-3
1.2.3 SYSTEM COMPONENTS (FOR D068/D069)................................... 1-4
1.3 OVERVIEW................................................................................................ 1-6
1.3.1 COMPONENT LAYOUT ................................................................... 1-6
Mainframe ............................................................................................ 1-6
ARDF ................................................................................................... 1-8
1.3.2 ELECTRICAL COMPONENTS ......................................................... 1-9
Electrical Components 1 ...................................................................... 1-9
Electrical Components 2 .................................................................... 1-10
ARDF ................................................................................................. 1-11
1.3.3 PAPER PATH ................................................................................. 1-12
1.3.4 DRIVE LAYOUT.............................................................................. 1-13
Mainframe .......................................................................................... 1-13
ARDF ................................................................................................. 1-14
1.4 GUIDANCE FOR THOSE WHO ARE FAMILIAR WITH PREDECESSOR
PRODUCTS................................................................................................... 1-15
INSTALLATION
2. INSTALLATION ........................................................................... 2-1
2.1 INSTALLATION CAUTIONS ...................................................................... 2-1
2.2 INSTALLATION REQUIREMENTS............................................................ 2-2
2.2.1 ENVIRONMENT ............................................................................... 2-2
2.2.2 MACHINE LEVEL ............................................................................. 2-2
2.2.3 MINIMUM OPERATIONAL SPACE REQUIREMENTS .................... 2-3

D067/D068/D069/D072 ii SM
2.2.4 POWER REQUIREMENTS............................................................... 2-4
2.3 COPIER ..................................................................................................... 2-5
2.3.1 ACCESSORY CHECK...................................................................... 2-5
Basic Model (D067/D072) .................................................................... 2-5
Fax Model (D068)/ Printer/Scanner and Fax Model (D069) ................. 2-5
Installation Procedure........................................................................... 2-6
For D068/D069: Interface settings...................................................... 2-11
For D068/D069: Copier settings ......................................................... 2-11
For D068/D069: Fax Settings ............................................................. 2-12
2.3.2 OPTIONAL HANDSET (ONLY FOR D068/D069) ........................... 2-12
Accessory Check................................................................................ 2-12
Installation Procedure......................................................................... 2-13
2.4 PAPER TRAY UNIT ................................................................................. 2-15
2.4.1 ACCESSORY CHECK.................................................................... 2-15
2.4.2 INSTALLATION PROCEDURE....................................................... 2-16
2.5 PAPER TRAY UNIT HEATER ................................................................. 2-18
2.5.1 ACCESSORY CHECK.................................................................... 2-18
2.5.2 INSTALLATION PROCEDURE....................................................... 2-19
2.6 ARDF (B872) ........................................................................................... 2-25
2.6.1 ACCESSORY CHECK.................................................................... 2-25
2.6.2 INSTALLATION PROCEDURE....................................................... 2-26
2.7 USB 2.0/SD SLOT TYPE B...................................................................... 2-32
2.7.1 ACCESSORY CHECK.................................................................... 2-32
2.7.2 INSTALLATION PROCEDURE....................................................... 2-33
When Installing the Handset............................................................... 2-36
2.7.3 TESTING THE SD CARD/USB SLOT ............................................ 2-38
2.8 OPTIONAL PAPER TRAY GRIP HANDLE .............................................. 2-39
2.8.1 ACCESSORIES .............................................................................. 2-39
Installation Procedure......................................................................... 2-39
2.9 PRINTER/SCANNER UNIT ..................................................................... 2-41
2.9.1 ACCESSORY CHECK.................................................................... 2-41
2.9.2 INSTALLATION PROCEDURE....................................................... 2-43
2.10 CONTROLLER OPTIONS.................................................................. 2-48
2.10.1 OVERVIEW ................................................................................ 2-48
2.10.2 POSTSCRIPT3 INSTALLATION ................................................ 2-49
Accessories ........................................................................................ 2-49

SM iii D067/D068/D069/D072
Installation Procedure......................................................................... 2-49
2.10.3 WIRELESS LAN (IEEE 802.11A/G) INSTALLATION ................. 2-50
Accessories ........................................................................................ 2-50
Installation Procedure......................................................................... 2-50
SP Mode Settings for IEEE 802.11a/g Wireless LAN......................... 2-51
2.10.4 IEEE 1284 INSTALLATION ........................................................ 2-52
Accessories ........................................................................................ 2-52
Installation Procedure......................................................................... 2-52
2.10.5 VM CARD TYPE L (D467).......................................................... 2-53
Accessories ........................................................................................ 2-53
Installation .......................................................................................... 2-53
2.10.6 GIGABIT ETHERNET................................................................. 2-54
2.10.7 HDD OPTION (D467, ONLY FOR D067/D068).......................... 2-55
Component Check.............................................................................. 2-55
Installation Procedure......................................................................... 2-56
After Installing the HDD...................................................................... 2-57
2.10.8 DATAOVERWRITESECURITY UNIT TYPE I (D362)................. 2-57
Before You Begin the Procedure........................................................ 2-57
Seal Check and Removal................................................................... 2-58
Installation Procedure......................................................................... 2-58
2.10.9 HDD ENCRYPTION UNIT (D377) .............................................. 2-60
Before You Begin the Procedure........................................................ 2-60
Seal Check and Removal................................................................... 2-60
Installation Procedure......................................................................... 2-61
Recovery from a Device Problem....................................................... 2-62
Restoring the Encryption key.............................................................. 2-62
Clearing the NVRAM .......................................................................... 2-63
PREVENTIVE MAINTENANCE
3. PREVENTIVE MAINTENANCE ................................................... 3-1
3.1 MAINTENANCE TABLES .......................................................................... 3-1
3.2 HOW TO CLEAR THE PM COUNTER ...................................................... 3-2

D067/D068/D069/D072 iv SM
REPLACEMENT AND ADJUSTMENT
4. REPLACEMENT & ADJUSTMENT ............................................. 4-1
4.1 PRECAUTIONS ......................................................................................... 4-1
4.1.1 GENERAL......................................................................................... 4-1
4.1.2 LITHIUM BATTERIES....................................................................... 4-1
4.1.3 HALOGEN-FREE CABLE ................................................................. 4-1
4.2 SPECIAL TOOLS AND LUBRICANTS....................................................... 4-2
4.3 EXTERIOR COVERS AND OPERATION PANEL ..................................... 4-3
4.3.1 REAR COVER .................................................................................. 4-3
4.3.2 COPY TRAY ..................................................................................... 4-4
4.3.3 SCALE PLATE (D067 ONLY) ........................................................... 4-5
4.3.4 OPERATION PANEL AND UPPER COVERS .................................. 4-5
4.3.5 RIGHT DOOR ................................................................................... 4-6
4.3.6 BYPASS TRAY ................................................................................. 4-6
4.3.7 PLATEN COVER SENSOR .............................................................. 4-7
4.4 SCANNER UNIT ........................................................................................ 4-8
4.4.1 EXPOSURE GLASS ......................................................................... 4-8
4.4.2 LENS BLOCK ................................................................................... 4-9
4.4.3 EXPOSURE LAMP, LAMP STABILIZER BOARD .......................... 4-10
4.4.4 SCANNER MOTOR ........................................................................ 4-11
4.4.5 SCANNER HP SENSOR ................................................................ 4-12
4.4.6 SCANNER ALIGNMENT ADJUSTMENT........................................ 4-13
4.5 FUSING ................................................................................................... 4-15
4.5.1 FUSING UNIT ................................................................................. 4-15
4.5.2 EXIT SENSOR................................................................................ 4-16
4.5.3 HOT ROLLER STRIPPER PAWLS................................................. 4-17
4.5.4 HOT ROLLER AND FUSING LAMP ............................................... 4-18
4.5.5 THERMOSWITCHES AND THERMISTOR .................................... 4-19
4.5.6 PRESSURE ROLLER..................................................................... 4-20
4.5.7 CHECKING THE NIP BAND ........................................................... 4-21
4.6 PCU AND QUENCHING LAMP ............................................................... 4-22
4.6.1 PCU ................................................................................................ 4-23
4.6.2 QUENCHING LAMP ....................................................................... 4-24
4.7 EXHAUST FAN AND MAIN MOTOR ....................................................... 4-25

SM v D067/D068/D069/D072
4.7.1 EXHAUST FAN............................................................................... 4-25
4.7.2 MAIN MOTOR................................................................................. 4-26
4.8 PAPER FEED .......................................................................................... 4-27
4.8.1 PAPER FEED ROLLER AND FRICTION PAD ............................... 4-27
4.8.2 PAPER END SENSOR ................................................................... 4-28
4.8.3 REGISTRATION SENSOR ............................................................. 4-29
4.8.4 BYPASS PAPER END SENSOR.................................................... 4-30
4.8.5 BYPASS FEED ROLLER................................................................ 4-31
4.8.6 BYPASS FEED CLUTCH AND FRICTION PAD............................. 4-32
4.8.7 PAPER FEED AND REGISTRATION CLUTCHES......................... 4-33
4.9 IMAGE TRANSFER ................................................................................. 4-35
4.9.1 TRANSFER ROLLER ..................................................................... 4-35
4.9.2 ID SENSOR AND DUPLEX ROLLER ............................................. 4-36
4.9.3 DISCHARGE PLATE ...................................................................... 4-37
4.10 BICU AND CONTROLLER BOARD ................................................... 4-38
4.10.1 BICU........................................................................................... 4-39
Preparation......................................................................................... 4-39
Procedure........................................................................................... 4-39
4.10.2 CONTROLLER BOARD (F/SPF MODELS: D068/D069)............ 4-41
Preparation:........................................................................................ 4-41
Procedure........................................................................................... 4-41
When replacing the NVRAM on the controller board.......................... 4-43
When Installing the Printer/Scanner Unit (D468)................................ 4-43
4.11 OTHER REPLACEMENTS................................................................. 4-44
4.11.1 DUPLEX MOTOR....................................................................... 4-44
4.11.2 HIGH-VOLTAGE POWER SUPPLY BOARD ............................. 4-45
4.11.3 PSU ............................................................................................ 4-46
4.11.4 CONTACT-RELEASE SOLENOID ............................................. 4-47
4.11.5 TONER SUPPLY CLUTCH ........................................................ 4-48
4.11.6 FCU (FOR D068/D069) .............................................................. 4-49
Lithium Batteries................................................................................. 4-49
Procedure........................................................................................... 4-49
4.12 LASER UNIT ...................................................................................... 4-51
4.12.1 LOCATION OF THE CAUTION DECAL ..................................... 4-51
4.12.2 LASER UNIT .............................................................................. 4-52
4.12.3 LD UNIT AND POLYGON MIRROR MOTOR............................. 4-53

D067/D068/D069/D072 vi SM
4.13 ARDF ................................................................................................. 4-54
4.13.1 ARDF.......................................................................................... 4-54
4.13.2 DF REAR COVER ...................................................................... 4-55
4.13.3 ORIGINAL FEED UNIT............................................................... 4-56
4.13.4 SEPARATION ROLLER ............................................................. 4-56
4.13.5 DF DRIVE BOARD ..................................................................... 4-57
4.13.6 ORIGINAL SET AND DF INVERTER SENSOR ......................... 4-57
4.13.7 DF REGISTRATION AND DF EXIT SENSOR............................ 4-58
DF Registration Sensor Reflector....................................................... 4-59
4.13.8 DF FEED MOTOR...................................................................... 4-59
4.13.9 DF TRANSPORT MOTOR ......................................................... 4-60
4.13.10 DF FEED CLUTCH................................................................... 4-60
4.14 ADJUSTING COPY IMAGE AREA..................................................... 4-61
4.14.1 PRINTING .................................................................................. 4-61
Adjusting Registration ........................................................................ 4-61
Adjusting Blank Margin....................................................................... 4-62
Adjusting Main-Scan Magnification .................................................... 4-63
4.14.2 SCANNING................................................................................. 4-64
Adjusting Registration ........................................................................ 4-64
Adjusting Magnification ...................................................................... 4-65
Scan Auto Adjustment........................................................................ 4-66
4.14.3 DF IMAGE ADJUSTMENT ......................................................... 4-67
TROUBLESHOOTING
5. TROUBLESHOOTING ................................................................. 5-1
5.1 SERVICE CALL CONDITIONS.................................................................. 5-1
5.2 ELECTRICAL COMPONENT DEFECTS ................................................... 5-2
5.3 CARD SAVE FUNCTION........................................................................... 5-3
5.3.1 OVERVIEW....................................................................................... 5-3
Card Save: ........................................................................................... 5-3
5.3.2 PROCEDURE ................................................................................... 5-4
Error Messages .................................................................................... 5-5
5.4 FAX TROUBLESHOOTING GUIDE (ONLY FOR D068/D069) .................. 5-6

SM vii D067/D068/D069/D072
SYSTEM MAINTENANCE REFERENCE
6. SYSTEM MAINTENANCE REFERENCE .................................... 6-1
6.1 SERVICE PROGRAM................................................................................ 6-1
6.1.1 SP TABLES ...................................................................................... 6-1
6.1.2 USING SP AND SSP MODES .......................................................... 6-1
Starting SP Mode ................................................................................. 6-2
Selecting Programs .............................................................................. 6-2
Specifying Values................................................................................. 6-2
Activating Copy Mode .......................................................................... 6-2
Quitting Programs/Ending (S) SP Mode............................................... 6-3
Conventions used in the tables: ........................................................... 6-3
6.2 USING SP MODE (F/SPF: D068/D069)..................................................... 6-4
6.2.1 NVRAM DATA UPLOAD/DOWNLOAD............................................. 6-4
Uploading Content of NVRAM to an SD card ....................................... 6-4
Downloading an SD Card to NVRAM ................................................... 6-5
6.2.2 FIRMWARE UPDATE PROCEDURE ............................................... 6-6
Before You Begin….............................................................................. 6-6
Firmware Update Procedure ................................................................ 6-7
6.2.3 TEST PATTERN PRINT (SP5-902-001)......................................... 6-12
Executing Test Pattern Printing .......................................................... 6-12
Test Patterns ...................................................................................... 6-12
6.2.4 MEMORY CLEAR........................................................................... 6-15
GW Machine....................................................................................... 6-15
Exceptions.......................................................................................... 6-15
Memory Clear Procedure ................................................................... 6-16
6.2.5 MACHINE NO. SETTING (SP5-811-001) ....................................... 6-17
Specifying Characters ........................................................................ 6-17
GW Machine....................................................................................... 6-17
Serial Number and NVRAM................................................................ 6-17
6.2.6 SMC PRINT (SP5-990)................................................................... 6-17
6.2.7 ID SENSOR ERROR ANALYSIS (SP2-221)................................... 6-18
6.3 USING SP MODE (BASIC: D067/D072) .................................................. 6-19
6.3.1 NVRAM DATA UPLOAD/DOWNLOAD (SP5-824/825) .................. 6-19
Overview ............................................................................................ 6-19
NVRAM Upload (SP5-824-001).......................................................... 6-19

D067/D068/D069/D072 viii SM
NVRAM Download (SP5-825-001) ..................................................... 6-20
6.3.2 FIRMWARE UPDATE PROCEDURE ............................................. 6-21
6.3.3 TEST PATTERN PRINT (SP5-902-001)......................................... 6-23
Executing Test Pattern Printing .......................................................... 6-23
Test Patterns ...................................................................................... 6-23
6.3.4 SMC PRINT (SP5-990)................................................................... 6-26
6.3.5 SERIAL NUMBER INPUT (SP5-811-001)....................................... 6-26
Specifying Characters ........................................................................ 6-26
Serial Number and NVRAM................................................................ 6-26
6.3.6 MEMORY CLEAR........................................................................... 6-27
Basic and GDI Model ......................................................................... 6-27
Exceptions.......................................................................................... 6-27
Initializing Memory Data ..................................................................... 6-27
Executing Memory Clear .................................................................... 6-27
6.3.7 ID SENSOR ERROR ANALYSIS (SP2-221)................................... 6-28
6.4 FAX SERVICE TABLES (ONLY FOR D068/D069) .................................. 6-29
M018/M019 SERVICE MANUAL APPENDICES
SEE M018/M019 SERVICE MANUAL APPENDICES SECTION FOR DETAILED TABLE
OF CONTENTS
PAPER TRAY UNIT (B421)
SEE SECTION B421 FOR DETAILED TABLE OF CONTENTS
ARDF DF1000 (B872)
SEE SECTION B872 FOR DETAILED TABLE OF CONTENTS