RingCentral Poly CCX400 User manual

© 1999 – 2022 RingCentral. All rights reserved.
Poly CCX 400 Quick Guide
Desk Phone Features
Feature Description
1. Touch screen—select items and navigate menus on the touch-sensitive screen.
2. Volume keys—adjusts the volume of the handset, headset, speaker, or the ringer.
3. Headset indicator—displays when the phone is powered on. The icon glows green or blue when a headset
is connected and activated.
4. Speakerphone indicator—displays when the phone is powered on. The icon glows green when activated.
5. Mute key—mute or unmute the microphone during an active call.
Volume keys
Touch screen
Mute key
Headset indicator
Speakerphone
indicator

RingCentral Desk Phones | Poly CCX 400
© 1999 - 2022 RingCentral, Inc. All rights reserved.
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Placing a call
Do one of the following:
• Select Place a Call, enter a phone number, and
select Dial .
• Select a favorite contact icon.
• Select Contacts, select a directory, choose a
contact, and select Dial .
• Select Recent Calls and choose a contact.
Answering a call
• Select Answer .
Placing a call on hold
• Select Hold while on an active call.
Retrieving a held call
• Select Resume .
Ending a held call
• Select Resume then select Hang Up .
Enable Do Not Disturb
• On the Home Screen, select DND .
Starting a Conference call
1. While on an active call, do one of the following:
- Select Add to enter your contact’s number.
- Select a contact from Contacts or Recent Calls.
2. Repeat for additional participants.
Transferring a call
Warm Transfer:
1. While on an active call, select Consult .
2. Dial the number of the other party or choose a
contact, then select Dial .
3. When the destination party answers, provide the
information, and confirm that they would like to
take the call.
4. Select Complete Transfer .
Blind Transfer:
1. While on an active call, select Transfer .
2. Press the Blind soft key.
3. Dial the number of the other party or choose a
contact, then select Dial .
4. The call is transferred immediately.
Voicemail Transfer:
1. Press or the transfer soft key.
2. Press the Blind soft key.
3. Dial *0 plus the extension number of the
voicemail where you want to transfer the call.
Parking a call
1. While on an active call, dial ##*3 .
2. Listen to the prompt indicating that the call has been
parked. The prompt will also announce the extension
where the call is parked.
3. Note the park location. Example *802.

RingCentral Desk Phones|Poly CCX 400
© 1999 - 2022 RingCentral, Inc. All rights reserved.
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Retrieving a Parked Call
• Press *, followed by the park location.
Forwarding Calls
To forward an incoming call:
1. Select Forward .
2. Enter the contact’s number, then select Forward
.
To forward all incoming calls:
1. Select Forward .
2. If you have more than one line, select a line.
3. Choose one of the following:
- Always
- No Answer
- Busy
4. Enter a contact’s number, then select Enable.
If you select No Answer, enter the number of rings
before the phone forwards the call.
Paging
• Dial *84, then follow the prompt.
Initiating an Intercom call
• Press *85, then follow the prompt.
Recording a call
• While on an active call, dial *9 to start the
recording.
• Press *9 to end the recording.
Accessing Voicemail
1. On the Home screen, select Messages .
2. You will be directly connected to the Message
Center.
3. Enter your passcode and follow the prompt.