Avaya M7100N User manual

- Issue 02c - (13 March 2014)
M7100N Telephone User Guide
IP Office

M7100N Telephone User Guide Page 2
- Issue 02c (13 March 2014)IP Office
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Contents
Contents
Telephone Overview1.
..................................................................... 91.1 M7100N Telephone
..................................................................... 91.2 Which Telephone System?
..................................................................... 101.3 Button Functions
..................................................................... 111.4 Feature Codes
..................................................................... 121.5 Short Codes
..................................................................... 141.6 Status Letters
..................................................................... 141.7 Tones
..................................................................... 151.8 Key Lettering
..................................................................... 151.9 What's My Extension Number?
..................................................................... 151.10 Notes
Making Calls2.
..................................................................... 182.1 Virtual Call Appearances
..................................................................... 192.2 Setting a Callback
..................................................................... 192.3 Redial the Previous Number
..................................................................... 202.4 Making a Page Call
..................................................................... 202.5 Direct Voice Calls
..................................................................... 202.6 Making a Priority Call
..................................................................... 212.7 Using Speed Dials
..................................................................... 222.8 Account Codes
..................................................................... 222.9 Calling from the Contacts List
..................................................................... 222.10 Calling from the Call Log
Answering Calls3.
..................................................................... 243.1 Divert a Call to Voicemail
..................................................................... 243.2 Answering a Page Call
..................................................................... 253.3 Call Pickup
Call Controls4.
..................................................................... 284.1 Adjust the Call Volume
..................................................................... 284.2 Switching Between Calls
..................................................................... 294.3 Transferring Calls
..................................................................... 294.4 Transferring a Held Call
..................................................................... 294.5 Handsfree Speaker Operation
..................................................................... 294.6 Headset Operation
..................................................................... 294.7 Group Listen
..................................................................... 294.8 Ending Calls
..................................................................... 304.9 Groups
Holding and Parking Calls5.
..................................................................... 355.1 Parking Calls
............................................................................ 355.1.1 Traditional Park
............................................................................ 355.1.2 Park & Page
..................................................................... 365.2 Holding Calls
............................................................................ 365.2.1 Transferring a Held Call
Conference Calls6.
..................................................................... 386.1 Starting a Conference
..................................................................... 386.2 Adding a Call to a Conference
..................................................................... 396.3 Viewing Conference Details
..................................................................... 396.4 Dropping Parties
..................................................................... 396.5 Holding a Conference Call
..................................................................... 396.6 Transferring Calls Using Conference
Directory7.
..................................................................... 427.1 Viewing Contacts Details
..................................................................... 437.2 Make a Call from the Directory
..................................................................... 437.3 Adding a New Contact
..................................................................... 437.4 Add a Contact from the Call Log
Call Log8.
..................................................................... 468.1 Accessing the Call Log
..................................................................... 478.2 Viewing Call Details
..................................................................... 488.3 Making a Call
..................................................................... 488.4 Deleting a Record
..................................................................... 488.5 Adding a Record to Your Contacts
Voicemail9.
..................................................................... 509.1 Message Waiting Indication
..................................................................... 509.2 Checking Messages
..................................................................... 509.3 Send a Call to Voicemail
Logging In/Out10.
..................................................................... 5310.1 Logging In on a Phone Already in Use
..................................................................... 5310.2 Logout
Redirecting Calls11.
..................................................................... 5711.1 Follow Me
..................................................................... 5811.2 Forwarding Calls
............................................................................ 5911.2.1 Forward Unconditional
............................................................................ 6011.2.2 Forward on Busy
............................................................................ 6111.2.3 Forward on No Answer
..................................................................... 6211.3 Do Not Disturb
..................................................................... 6311.4 Twinning
Phone Settings12.
..................................................................... 6612.1 Contrast
..................................................................... 6612.2 Ringer Sound
..................................................................... 6612.3 Ringer Volume
Button Programming13.
..................................................................... 6813.1 Button Inspection
..................................................................... 6913.2 Default Buttons
..................................................................... 6913.3 Erasing a Button
..................................................................... 7013.4 Auto Dial Button
..................................................................... 7013.5 Internal Auto Dial (User Button)
..................................................................... 7113.6 Function Button
..................................................................... 7113.7 Feature Button
..................................................................... 7213.8 Button Functions
............................................................................ 7213.8.1 Account Code
............................................................................ 7213.8.2 Automatic Intercom
............................................................................ 7213.8.3 Call Forwarding All
............................................................................ 7213.8.4 Call Log
............................................................................ 7213.8.5 Call Park/Park & Page
............................................................................ 7313.8.6 Conference
............................................................................ 7313.8.7 Contrast
............................................................................ 7313.8.8 Directory
............................................................................ 7313.8.9 Do Not Disturb
............................................................................ 7313.8.10 Hunt Group Night Service
............................................................................ 7313.8.11 Internal Auto Answer
............................................................................ 7313.8.12 Last Number Redial
............................................................................ 7313.8.13 Page Group
............................................................................ 7313.8.14 Priority Call
............................................................................ 7413.8.15 Ring Again

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............................................................................ 7413.8.16 Speed Dial
............................................................................ 7413.8.17 Speed Dial [nnnn]
............................................................................ 7413.8.18 Timer
............................................................................ 7413.8.19 Time of Day
............................................................................ 7413.8.20 Transfer
............................................................................ 7413.8.21 User BLF
............................................................................ 7413.8.22 Voicemail
Glossary14.
..................................................................... 7614.1 Abbreviated Ring
..................................................................... 7614.2 Appearance Button
..................................................................... 7614.3 Attention Ring
..................................................................... 7614.4 Auto Hold
..................................................................... 7614.5 Bridged Appearance Button
..................................................................... 7614.6 Call Appearance Button
..................................................................... 7614.7 Call Coverage Button
..................................................................... 7614.8 Do Not Disturb
..................................................................... 7714.9 Do Not Disturb Exceptions
..................................................................... 7714.10 Follow Me
..................................................................... 7714.11 Follow Me Here
..................................................................... 7714.12 Follow Me To
..................................................................... 7714.13 Forward on Busy
..................................................................... 7714.14 Forward on No Answer
..................................................................... 7714.15 Forward Unconditional
..................................................................... 7814.16 Group
..................................................................... 7814.17 Idle Line Preference
..................................................................... 7814.18 Internal Twinning
..................................................................... 7814.19 Line Appearance Button
..................................................................... 7814.20 Logged Out
..................................................................... 7814.21 Login Code
..................................................................... 7814.22 Missed Call
..................................................................... 7914.23 Missed Group Call
..................................................................... 7914.24 Mobile Twinning
..................................................................... 7914.25 Park Call
..................................................................... 7914.26 Park Slot Number
..................................................................... 7914.27 Ringing Line Preference
..................................................................... 7914.28 Short Codes
..................................................................... 7914.29 Small Community Network
..................................................................... 7914.30 System Administrator
..................................................................... 7914.31 System Phone User
..................................................................... 7914.32 Twinning
Document History15.
...............................................................................83Index

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Telephone Overview
Chapter 1.

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Telephone Overview: M7100N Telephone
1. Telephone Overview
1.1 M7100N Telephone
On IP Office, the M7100N telephone is supported by IP500v2 IP Office systems running IP Office Release 7.0 and higher
software. This guide is for IP Office Standard Version mode, separate user guides exist for other IP Office operation
modes.
These phones use virtual call appearances . Virtual call appearances allow you to use the HOLD button on the
phone to switch between each of your phone’s call appearance buttons (normally 3), each of which represents a call that
you can make or receive.
Display
Hold
Feature
Release
1
2
3
4
5
6
7
8
9
*
0
#
–
Volume
+
04
Last Number Redial
1.2 Which Telephone System?
The IP Office telephone system can operate in a number of modes. This guide is for a system operating in IP Office
Standard Version mode.
To check what system you are one, press Feature 9*80. If your system is a IP Office Standard Version system, you will
hear an error tone. The display will show Invalid. If otherwise, the display will show the software level of the non-IP
Office Standard Version mode system. Contact your system administrator to obtain the appropriate M7100N user guide.
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1.3 Button Functions
In addition to the standard buttons 0 to 9, * and # buttons for dialing, the phone also has the following additional keys
listed below. Some buttons may use either icons or words depending on your locale and the particular model of the
phone that you have.
·Hold
Cycle between calls and dial tone.
·Feature
This key is used to access a range of special functions by pressing the key and then dialing a feature code .
·Release
End (drop) the current call.
·–<<< Volume Controls >>>+
Increase or decrease the volume during a call.
·
The button layout is indicated below. The double-digits are the button numbers for programmable buttons . The
default function for those buttons is indicated. The function for each programmable button can be set by you or by your
system administrator.
Display
Hold
Feature
Release
1
2
3
4
5
6
7
8
9
*
0
#
–
Volume
+
04
Last Number Redial
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Telephone Overview: Button Functions
1.4 Feature Codes
The phone can access a range of functions by pressing the phone's Feature key and dialing the required feature code.
·Speed Dial: Feature 0 <index>
Dial a stored number. Follow it with a 3-dight number system speed dial (000 to 999) or *and a 2-digit number
personal speed dial (00 to 99).
·Ring Again: Feature 2 (Set)/Feature #2 (Clear)
Set a ringback on the extension being called. When the target extension ends its current call,you are rung and
when you answer, a new call is made to the target.
·Conference: Feature 3
Turn the current call and any held call or calls into a conference call. The held call can be an existing conference to
which you want to add another call.
·Forward Unconditional On: Feature 4 <number> (On)/Feature #4 (Off)
Switch on and off immediate forwarding of calls to the number entered.
·Last Number Redial: Feature 5
Redial the last number dialed. This code can only be used when the phone is currently idle.
·Page: Feature 60 <number>
Make a page call to an extension or group. The target extension or group members must be free and must support
handsfree auto-answer in order to hear the page.
·Retrieve Messages: Feature 65 or Feature 981
Access your voicemail mailbox to collect messages.
·Dial Voice Call: Feature 66 <number>
Have a call automatically answered on speaker phone after 3 beeps. If the extension is not free when called, the
call is presented as a normal call.
·Transfer: Feature 70 <number>
Put your current call on hold and make an transfer enquiry call to another number. Pressing Feature 70 again to
completes the transfer.
·
Each of these feature codes above can be assigned to a programmable button . The feature can then be invoked using
a single button press.
Administration Feature Codes
The following feature codes are used to edit phone settings. Some functions may request a security code after the
feature code is entered. When this occurs, enter your login code and press #.
·Auto Dial Button : Feature *1
This feature allows you to store a number against a programmable button. After entering the code, press the
button to be programmed and then enter the number that the button should dial.
·Internal Autodial (User Button) : Feature *2
This feature allow you to create a user button that matches another user's extension number. The button can then
be used to call the other user.
·Ringer Sound : Feature *6
Adjust the ringer sound type. When selected, the number keys 1 to 4 are used to select the required ringer. The
volume can also be adjusted using the volume controls.
·Ring Volume : Feature *80
This feature code causes the phone's ringer to sound for a short period during which its volume can be adjusted
using the phone's volume controls.
71
52
70
70
66
66

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1.5 Short Codes
In addition to the Feature codes supported by the phone, you can also dial short codes provided by the telephone
system. These are useful as they can be dialed from any type of phone on the system.
Some short codes require you to enter additional information when you dial them, typically an extension number. That is
indicated by Nin the short codes shown below.
The short codes below are default short codes that may be supported by your telephone system. Your system
administrator can add, remove or edit the short codes.
Park/Unpark
·Park Call: *37*N#
Parks the held call using the park slot number dialed in place of N. Works with both park methods but does not
display page options if Park & Page is configured.
·Unpark Call: *38*N#
Unpark the call parked in park slot number N.
Call Pickup
·Pickup Any Call: *30
Answer a call ringing on the telephone system.
·Pickup a Group Call: *31
Answer a call ringing a group of which you are a member. You can use this function even if your group
membership is set to disabled.
·Pickup a Users Call: *32*N#
Pickup a call ringing a user's extension number (N).
·Pickup a Group Members Call: *53*N#
Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call.
Conference
·Conference Held Calls: *47
Start a conference between yourself and any calls that you have on hold.
Do Not Disturb
·Switch Do Not Disturb On: *08
Set your phone to do not disturb.
·Switch Do Not Disturb Off: *09
Switch off do not disturb.
·Add a Do Not Disturb Exception Number: *10*N#
Add a number (N) to your list of do not disturb exceptions.
·Delete a Do Not Disturb Exception Number: *11*N#
Remove a number (N) from your list of do not disturb exceptions.
·Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.
Follow Me
·Follow Me Here: *12*N#
Dialed at the extension to which you want you calls redirected. Use your own extension number (N) when dialing
the short code.
·Follow Me Here Cancel: *13*N#
Dialed at the extension to which you want your calls were redirected. Use your own extension number (N) when
dialing the short code.
·Follow Me To: *14*N#
Dialed at your phone. Dial the extension number (N) to which you want your calls redirected. You can dial just
*14# to cancel follow me.
·Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.
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Telephone Overview: Short Codes
Forwarding
·Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.
·Set the Forward Unconditional Destination: *07*N#
Set the destination number (N) for forward unconditional when it is switched on.
·Switch Forward Unconditional On: *01
Switch on forward unconditional. A destination must have been set.
·Switch Forward Unconditional Off: *02
·Include Group Calls in Forward Unconditional: *50
·Exclude Group Calls from Forward Unconditional: *51
·Set the Forward On Busy/No Answer Destination: *57*N#
Set the destination number (N) for forward on busy and forward on no answer. If no number has been set, those
functions will use the forward unconditional number if set.
·Switch Forward On Busy On: *03
·Switch Forward On Busy Off: *04
·Switch Forward on No Answer On: *05
·Switch Forward on No Answer Off: *06
Group
·Night Service Status On: *20*N#
Set a group into night service status by entering its extension number (N).
·Night Service Status Off: *21*N#
Take a group out of night service status by entering its extension number (N).
Login
·Login: *35*N*L#
Login to a phone using your extension number (N) and login code (L).
·Log Out: *36
Log yourself out from the phone where you are currently logged in.
Voicemail
·Check Messages: *17
Access mailboxes to check for messages.
·Voicemail On: *18
Allow voicemail to be used to answer calls.
·Voicemail Off: *19
Stop voicemail being used to answer calls.
·Voicemail Ringback On: *48
Have voicemail ring your phone when you have any new messages. It will call when you use the phone.
·Voicemail Ringback Off: *49
Switch off ringback.

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1.6 Status Letters
When the phone is idle, it normally displays the date and time. It may also show any of the following status letters at the
left of the display.
·B = Barred
A Bis shown on your phone's display when the system administrator has set you to outgoing call barred status.
You will only be able to make internal calls while this is applied.
·D = Diverting (Forwarding) Calls
A Dis shown on your phone's idle display when you have forward unconditional enabled.
·G = Group Member (In Group)
A Gis shown on your phone's idle display when have been configured as a member of a group and your
membership is enabled. While this is the case, you may receive calls targeted to the group.
·N = No Calls (Do Not Disturb)
An Nis shown on your phone's idle display when you have do not disturb enabled.
·O= Out of Service
An Ois shown on your phone's display when any of the groups of which you are enabled as a member is set to
night service mode. While in that mode, any calls to that group are diverted to its fallback if set or otherwise to
voicemail if available.
·T = Twinned
A Tis shown on the phone's idle display if it is internally twinned with your other phone extension. Calls to you will
alert on both phones and can be answered by you at either phone.
·S = System Alarm
If you are configured as a system phone user, an Sin the phone's display indicates a system alarm.
1.7 Tones
In addition to ringing, you may hear the following tones:
·Page Call: Single Loud Beep
This tone indicates that your phone is receiving a page call . You do not need to take any action to hear the call
and you cannot be heard by the person doing the page.
·Short Code Confirmation: 2 Loud Beeps
These tones are heard when using short codes . It is a confirmation that the short code function has been
completed.
·Direct Voice Call: 3 Loud Beeps
These tones are heard when receive a direct call which has been automatically answered by the phone. You can
hear the caller and then can hear you.
·Waiting: 4 Loud Beeps
These tones are heard if the phone has been waiting for you to complete dialing or the number you have dialed is
invalid. The tones are repeated until you hang up.
·Incompatible: Warble tone
This continuous high-low tone is heard if the number dialed is not valid for routing by the telephone system or any
system function. .
You may hear the following tones during calls:
·Conference Tones: Single Tone/Double Tone
During a call, a single tone indicates that someone else has joined the call. A double tone indicates that someone
has left the conference. The system administrator can replace these with a repeating single tone every 10
seconds.
·Held Tone: Double tone every 4 seconds.
If the system does not have music on hold configured, this repeated double tone is used to inform you that your
call has been put on hold by the other system user.
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Telephone Overview: Tones
1.8 Key Lettering
Some older phones have the Q and Z letters printed on the 0 key rather than on the 7 and 9 keys respectively. For
functions that use letter input, the latter standard keypad marking is assumed.
1.9 What's My Extension Number?
The label under the handset is normally used to record the extension number of the phone. This is normally a fixed
number. However, the telephone system supports users logging in to an extension when they want to us it, changing
its extension number to match their own when they do so.
To find out the current extension number of the phone, press Feature *0. The extension number is displayed for a few
seconds. Press Release to return to the normal display.
1.10 Notes
This guide was written assuming that the telephone system and your phone are using their default settings. However, the
system has a wide range of controls and features that can be used to customize its operation and that of your phone.
Your system administrator will inform you if they change any settings that will affect you or the operation of your phone.
Other Phones
The M7100N is one of a range of similar phones that are supported by the telephone system. Most of the Feature codes
supported by the M7100N can also be used on these other phones.
M7100/
M7100N
M7208/
M7208N
M7310/
M7310N
M7324/
M7324N
T7000
T7100
T7208
T7316
T7316
Display
–
Display Soft Keys
–
–
–
–
–
Virtual Call Appearances
–
–
–
–
–
–
Handsfree
Operation
Speaker
Microphone
–
–
–
Headset
Operation
Socket
–
–
–
Button
–
–
–
–
–
–
Programmable Buttons...
1
7
33
23
4
1
7
15
16
... with icons
–
7
9
23
–
–
7
15
16
... without icons
1
–
24
–
4
1
–
–
–
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Making Calls
Chapter 2.

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2. Making Calls
If the phone is idle, dial the number required. You will be able to hear the call progress. When you need to speak pickup
the handset.
If you already have a call in progress, you can use Hold key to cycle between your current call, any other held or
waiting calls and dial tone.
2.1 Virtual Call Appearances
Each call appearance button assigned to your phone by the system administrator represents a call that you can make or
answer. Rather than having physical buttons assigned as call appearance buttons, this phone uses virtual call
appearances. While you can only be connected to one call at any time, you can easily switch between it and of your other
virtual call appearances.
Typically the maximum number of simultaneous calls allowed is 3. This is set by your system administrator. When all
your virtual call appearances are in use, you are busy to any further calls. Those calls will follow your forward on busy if
set, else go to voicemail is available or else just get busy indication.
Virtual Call Appearance Usage
When you go off-hook by lifting the handset, you answer the alerting call if any, otherwise you hear dial tone and can
make a call. This uses one of your virtual call appearances.
With a call connected:
·If another call arrives on another virtual call appearance, you will hear a call waiting tone. Your phone's display will
switch between details of the current and the waiting caller.
·If you press Hold, the connected call is placed on hold and one of the following occurs, in the order listed.
1.If you have a call waiting, that call is answered.
2.If you have any free virtual call appearances available, you will hear dial tone. This allows you to make a call
or to use short codes that control your held or waiting calls. The following are some of the default short codes
that you can use:
·*26: Clear CW
Release the previous call and answer the waiting call.
·*52: Clear Call
Release the previous call.
·*47: Conference Add
Start a conference between yourself and any held calls.
3.If you have a call on hold, that call is reconnected.
·You can press Hold again to cycle through the options above.
·If you press Release or replace the handset (go on-hook) during a call, the current call is ended and your
phone returns to idle. If there is a waiting call, it starts ringing. You can answer the call by lifting the handset
again or pressing Hold.
With the phone idle:
When you lift the handset, the following may occur in the order listed:
·The first alerting call appearance is answered if any.
·The first free call appearance available is seized and you hear dial tone to make a call.
·You can press Hold to switch between virtual call appearances. This will answer or retrieve any call on next
virtual call appearance or else play dial tone to make a call.
With the phone idle but a call alerting:
·Going off-hook or pressing Hold will answer the call.
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Making Calls: Virtual Call Appearances
2.2 Setting a Callback
If you call another internal user and they do not answer, you can set a callback. When you have a callback set, the
system will call you when the other user next uses ends a call. When you answer the callback, the system will
automatically make another call to the user.
·This function can be assigned to a programmable button . This allows it to be accessed in a single key press.
To Set a Callback
1.While the call is still ringing or if you hear busy, press Feature 2
2.End your call attempt.
To Clear a Callback
If you have a callback set, you can cancel it using the following process:
1.Press Feature #2.
2.3 Redial the Previous Number
You can redial the number of the last outgoing call that you made.
·This function can be assigned to a programmable button . This allows it to be accessed in a single key press.
1.To redial the last number called, press Feature 5.
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2.4 Making a Page Call
You can make a page call to another user or to the available members of a group. The users do not have to take any
action to hear the page.
The phones called must support handsfree auto-answer in order to hear the page. If they do not, they do not receive any
alerting call.
·This function can be assigned to a programmable button . This allows it to be accessed in a single key press.
1.Press Feature 60.
2.Dial the number of the user or group you want to page.
·If the destination is a user and they already have a call connected, they cannot be paged. If the destination is
a group which is not in service or has no available members, it cannot be paged.
2.5 Direct Voice Calls
This feature is also called dial voice call or direct voice call. It calls another extension and has the call automatically
answered on handsfree speaker after playing 3 beeps. If the called extension does not have a handsfree microphone, the
user must use the handset if they want to talk.
The called extension called must support a handsfree speaker. If the extension does not or if the extension is not free
when called, the call is alerts as a normal call.
·This function can be assigned to a programmable button . This allows it to be accessed in a single key press.
1.Press Feature 66.
2.Dial the target user extension number.
2.6 Making a Priority Call
A priority call allows you to call another user even if they have 'do not disturb' set. The call will follow any forwarding and
follow me settings they have in use but will not go to voicemail.
·This function can be assigned to a programmable button . This allows it to be accessed in a single key press.
1.Press Feature 69.
2.Dial the target user extension number.
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