Grandstream Networks WP820 User manual

Grandstream Networks, Inc.
WP820
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WP820

WP820 – User Guide
WELCOME
Thank you for purchasing Grandstream WP820. This powerful Enterprise Portable Wi-Fi Phone features dual-band
802.11a/b/g/n Wi-Fi, supports Wi-Fi roaming, and integrated Bluetooth. The combination of advanced telephony features and
durability make it ideal for mobilizing your VoIP network in residences, warehouses, retail stores, hotels and many more
environments. Due to a durable design, this sleek phone is drop safe from 1.2 meters, with 150 hours standby time and 7.5
hours talk time making it an ideal addition for homes and businesses alike.
PRODUCT OVERVIEW
Feature Highlights
The following table contain the major features of the WP820:
Table 1: WP820 Features at a Glance
Technical Specifications
The following table resumes all the technical specifications including the protocols/standards supported, voice codecs,
telephony features, languages, and upgrade/provisioning settings for the Base station WP820.
●2 SIP accounts and 2 lines.
●3-way audio conference calls.
●Dual-band 802.11a/b/g/n Wi-Fi.
●Wi-Fi roaming and integrated Bluetooth.
●150 hours standby time.
●7.5 hours talk time.
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record,
SRV,NAPTR), DHCP, SSH, TFTP, NTP, STUN, SIMPLE, LDAP, TR-069, 802.1x, TLS, SRTP,
IPv6
Voice Codecs and Capabilities Support for G.711μ/a, G.729A/B, G.722 (wide-band), iLBC, Opus, in-band, and out-of-band
DTMF (In audio, RFC2833, SIP INFO), VAD, CNG, AEC, PLC, AJB, AGC, ANS
Wi-Fi Yes, integrated dual-band Wi-Fi 802.11 a/b/g/n (2.4GHz & 5GHz)
Wi-Fi Encryption WEP, WPA/WPA2, WPA Enterprise

Table 2: WP820 Technical Specifications
Graphic Display 2.4-inch (240×320) TFT color LCD
Peripherals 3 soft keys, dial, hang up, speakerphone, phonebook, backlit keypad, proximity sensor,
accelerator, vibration motor, volume button and navigation keys
Push-to-Talk Customizable button for push-to-talk, panic call and other related functions
Bluetooth Yes, Bluetooth v4.2
Auxiliary Ports 3.5 mm headset jack, Micro-USB port for charging, dual-MIC, dual-color LED.
Telephony Features
Hold, transfer, forward, 3-way audio conference, downloadable phonebook (XML, up to
1000 items), call waiting, call log (up to 100 records), off-hook auto dial, auto answer,
click-to-dial, flexible dial plan, hot desking, personalized music ringtones and music on
hold, server redundancy and fail-over, push to talk
Security User and administrator level passwords, MD5 and MD5-sess based authentication, 256-bit
AES based secure configuration file, SRTP, TLS, 802.1x media access control
HD Audio Yes, both on handset and speakerphone with support for wideband audio, HAC supported
QoS 802.11e (WMM) and Layer 3 (ToS, DiffServ, MPLS) QoS
Multi-language English, Arabic, Chinese, Czech, Dutch, German, French, Hebrew, Italian, Japanese, Polish,
Portuguese, Russian, Spanish, Turkish, and Hungarian.
Upgrade/ Provisioning Firmware upgrade via TFTP/HTTP/HTTPS, manual upload, mass provisioning using TR-
069 or encrypted XML configuration file, manual upload, USB upgrade
Power & Green Energy
Efficiency
Universal power adapter included
Input: 100-240VAC; Output: +5VDC, 1A (5W)
1500mA Li-ion battery, 150h standby time and 7.5h talk time
Physical
Handset dimensions: 168.5 x 52.5 x 21.8mm
Charger cradle dimensions: 76 x 73 x 81mm
Handset weight: 161g
Handset package weight (not including QIG): 456g
Temperature and Humidity
Operating Temperature: 0~45°C; Operating Humidity: 10~90%(non-condensing)
Storage Temperature: -20~60°C; Storage Temperature:10~90%(non-condensing)
Package Contents
Handset unit, universal power supply, charger cradle, belt clip, 1 Li-ion battery.
Quick Installation Guide.
Durability Drop-safe from 1.2 meters height
Compliance FCC, CE, RCM, IC

GETTING STARTED
This chapter provides basic installation instructions including the list of the packaging contents and also information for
obtaining best performance with the WP820.
Equipment Packaging
Table 3: Equipment Packaging
Figure 1: WP820 Package Content
Setting up the WP820
Charging Station
Plug the power adapter into a power source socket to start using the charging station.
WP820
●1x Handset unit
●1x Universal power supply 5V
●1x Charger cradle
●1x Belt clip
●1x Rechargeable battery
●1x Quick Installation Guide
●1x GPL Statement
Important
Check the package before installation. If you find anything missing, contact your system administrator.

Figure 2: Charging Station
Handset
Please refer to the following steps in order to setup your WP820:
1. Open the battery cover.
2. Insert the battery with the electrodes in the bottom left corner.
3. Close the battery cover.
Figure 3: WP820 Handset Setup
Battery Information
Technology: Rechargeable Li-ion Battery
Voltage: 3.8V (Nominal Voltage 3.8V / Limited charge Voltage: 4.35 V)
Capacity: 1500mAh
Standby time: up to 150 hours
Talk time: up to 7.5 hours’ active talk time
In order to get the best performance of your WP820, we recommend using original battery provided in the package. The
specifications may differ depending on the age and capacity of the battery used.
Note
Please charge the battery fully before using the handset for the first time. (For more information about the battery, please refer
to Battery Information.
Notes
WP820 Wi Fi phone generates a warning tone when device’s battery level becomes 15% and 5%

WP820 Handset Keys Description
The WP820 enhances communication and combines usability and scalability in industries such as warehousing, catering, and
retail as well as in factory settings. The following screenshot describe the WP820 LCD screen and the main hardware
components.
Figure 4: WP820 Description
The following table describes the WP820 keypad keys.
Key Description
1. Proximity sensor
The proximity senor can detect the presence of a human ear. Thissensingis done for two
purposes: Reduce display power consumption by turning off the LCD backlight and to avoid
inadvertent touches.
2. Earphone Delivers audio output.
3,4 Volume up / Down
Keys Configure the handset and ringtone volume.
5. PTT Key
PTT (Push-to-Talk) button to initiate PTT call.

Note: PTT button can also be configured from Web GUI to have other functions such as:
SAFE/Panic Call & Mute/Unmute during calls.
WP820 Wi-Fi phone generates a warning tone when device s battery level becomes 15% and 5%.
WP820 auto boots up once placed on charger when device was powered off abnormally (Battery too low, battery removed
suddenly, etc..).
Important
Be careful when inserting the battery into your handset to avoid any risk of short-circuit, which lead to damage your battery
and/or the handset itself. Do not use damaged batteries which can increase the risk of serious harm.

6. Hands-free /
Speaker key Switches between Handset and Hands-free / Speaker modes.
7.
Arrow key
combination (Up,
Down, Left, Right)
Allows navigation of the cursor through the displayed menu options.
8. Off-hook / Dial key Enters dialing mode, or dials number entered.
9. Alphanumeric
Keypad
Provides the digits, letters, and special characters in context-sensitive applications. For + sign,
press and hold key 0.
10. * / Mute key Activates or deactivates the mute feature when keep pressing on * in idle screen.
11. LED indicator 1dual-color LED indicator indicating: power, call, battery, message waiting …
12. 3.5 mm headset jack Phone connector for the headphones/headsets.
13. Color LCD Screen 2.4-inch (240×320) TFT color LCD
14. Softkeys
Correspond to functions displayed on the LCD. These functions change depending on the
current context, and they can be customized on Home screen and Call screen from the Web
GUI.
15. Contacts Access to contacts list.
16. Menu/OK key Selects the option chosen by the cursor or enters the main menu from the home screen.
17. On-hook or Power
key Terminates calls or turns the handset on / off.
18. # / Lock key
Locks keypad against unintentional entries when keep pressing #.

Press and hold # key for approximately 2 seconds to lock the keys.
Press Unlock softkey and then # to unlock the keys.
19. Microphone Picks up audio earpiece and hands-free calls.
Table 4: WP820 Description
WP820 Icons Description
Following table contains description of each icon that might be displayed on the screen of the WP820.
Table 5: WP820 Icons Description
Battery status
Charging
Wi-Fi not enabled/configured
Wi-Fi signal status
Outgoing Call notification
Missed Call notification

WP820 LED Status
Incoming Call notification
Voicemail notification (Urgent)
Voicemail notification (Normal)
Mute enabled icon
DND enabled icon
Bluetooth enabled icon
Bluetooth connected icon
SRTP & TLS enabled icon
Contacts
SMS
Call History
Voice Mail
Diagnosis
Settings
Applications
Status
Broadsoft XSI
Note
SRTP & TLS enabled icon will be displayed only in case signaling and media are both encrypted.

Red Fast Flashing Upgrading
Green Slow Flashing Incoming call
Green Blinking Charging but not full
Green Solid Charging (full)
Red Slow Flashing
Missed call (s)
New voicemail (s)
New SIP Message (s)
Red Solid Network disconnected
LED OFF Normal
Table 6: WP820 LED Status
WP820 Handset Menu
The handset has an easy-to-use menu structure. Every menu opens a list of options. To open the main menu, unlock first the
handset and press “Menu” (softkey in the middle). Press Arrow keys to navigate to the menu option you require. Then press
“Select” (left softkey) or OK/Selection key to access further options or confirm the setting displayed.
To go to the previous menu item, press “Back” (right softkey). You can press Power key at any time to cancel and return to
standby mode.

Contacts Display the list of the registered contacts and also the groups contacts with the ability of searching, adding,
or editing the entries and also deleting the selected contacts. The maximum number of contacts is 1000.
Call History Display the call history: Missed Calls, Accepted Calls, Outgoing Calls or All Calls. You can add contacts to
Shared Contacts directly from call logs.
SMS SMSstands for Short Message Service and referred to as a “text message”. With aSMS, you can send a
message by pressing “New” of up to 160 characters to another device or check the received ones.
Voice Mail
Play Message: Play voice mail messages received.
Set Voice Mail: Configure voice mail parameters.
Diagnostics
LCD diagnosis
LCD off
LED diagnosis
Keypad diagnosis
Audio loopback
Acceleration sensor
Sensor calibration
Proximity sensor
Vibrator
Certificate Verification
Traceroute
Ping
NSLookup
One-click Debugging
Settings
Account
Configure/View SIP accounts settings and account ringtone.
Call settings
Configure the account auto answer, call forward, DND and speed dial settings.
Network Settings
Configure the networks settings including Wi-Fi settings and additional networks settings.
Bluetooth Settings
Configure the Bluetooth settings including discovery, pairing and connection actions.
Basic Settings
Configure the basic settings including voice settings, display settings, Gestures and button customization,
language settings and date/time settings.
Advanced Settings
Configure the advanced settings including system upgrade, PTT/Paging settings, system security settings,
syslog settings and factory reset / reboot.
Applications
Alarm Clock: Configures the alarm clock settings
Calculator: performs arithmetic operations on numbers.